I live in this area and routinely visit this location. I have become familiar with many of the…read morefaces, but one of them sticks out, and he is worth the time it took me to write this review. My experiences have all been good at this location, but my last visit was exceptional. When I arrived at the Emerald aisle, I was immediately helped by Mr. Jadon. He was kind, and quick to help. When I asked for a specific vehicle, I wasn't very hopeful. I usually do a quick search of the Emerald aisle and if there's no vehicle that I specifically want, I tend to just grab whatever. This time I required a four-wheel-drive.. Jaden did not have to go out of his way to help me find what I was looking for, but he did so anyway, and he did it with a good attitude. Maybe the bar is on the floor for most of my experiences with employees, but Jadon went above and beyond to assist me, I was happy to get the vehicle that I wanted, but I travel enough that that's not enough to qualify going out of my way to spend the time too right a review. His customer service was exceptional. I wish more people had his work ethic. It's rare these days. Jadon, if you're reading this, I appreciate you dude.

National Rental Car completely failed me. My rental died on the road, and instead of helping, they…read moresent me in circles. The Uber link they provided didn't work. They sent me to Enterprise, who had no clue what was going on and turned me away. I called over and over and kept hearing "your case has been escalated," but no one ever contacted me. No car. No support. No compassion. I've been a loyal customer for six years, and this is how I was treated. I will not be renting from National again, and I want others to be aware of how little support you may receive when something goes wrong.

I rent a lot of cars from airports and it's usually a huge pain. This was the easiest experience…read moreI've ever had. I used my Costco card and got a discount. I did all the paperwork ahead of time so when I showed up to airport, I skipped counter, went straight to cars, picked a car in the class I ordered, keys were in car, and I left . Car was clean, in good shape, and had no problems. I easily returned car and that was it. Very easy very quick

Michael was a big help, we had a reservation at another spot just down from Alamo but that got…read moreFox'd up and that car reservation got screwed up so we looked to Alamo and got a great ride! My only thing I wish they would change would be to help people at the counter with getting a car. After traveling over 3500 miles and 8 hours in a plane then landing and not having a car to get on the road is frustrating. Then to be told I can only reserve online just adds to it! Other than that we are pleased it all worked out!

Hertz is lucky to have a manger like robert Martinez on property…read more This hertz location runs smoothly and organized thanks to great staff Service with a smile and great cars and customer service at hertz austin airport Thanks for making life easier. Hertz austin airport

If I could put a 0 star I would. The service was very disappointing! I received a dirty car seat…read moreand was charged for an upgraded car after I downsize. They never refunded my deposit and chose to act in retaliation by using my deposit to charge me for an extra day and $80 in gas that was alrea in the vehicle. It's been almost two months and I am still out of money that they owe. DO NOT RENT A CAR FROM HERTZ!

I'm late writing this review from my experience on 08/06/26…read more I lost the card that I had with the 2 guys name on it that helped me but they will know who they are. The valet was so kind to me because he saw the state I was in due to the issues with the rental I was having to swap out. (It had a flat tire and I was driving on a doughnut wheel!) I even asked him for a hug and let him know how much his kindness meant to me at that moment. The office manager was fast and professional and had no problem looking up my rental agreement and getting me swapped over into another vehicle so that I could get home back to Houston. Both of these guys redeemed the poor service that I received from the League City location where I initially got the first rental. I hope that corporate reads these reviews and follows up to recognize these employees!

Friendly and helpful. I was forced to rent a GMC because my GMC truck broke down in order for a GMC…read moreto reimburse me. And they were helpful in getting that done. However, the car I had was very small a trailblazer. But it was nice to save on gas.

Service was excellent, real southern hospitality, easy access from the airport, you just walk…read moreacross the street once you get your luggage, go up to the second floor where all the counters are and they will direct you to whichever floor your car is located.

I just had the worst customer service experience I've ever had with Budget/Avis…read more I reserved a gas vehicle for 12:00 PM on August 6th. When I arrived at the Budget location, there was a sign directing all customers to Avis. I went over there only to find a line about 27 people deep and waited 40 minutes just to reach the counter. When it was finally my turn, the employee looked up my reservation and told me there were no gas vehicles available--only EVs. I explained that I was driving to a remote area where charging infrastructure isn't reliable, so an EV wasn't an option. He then told me I'd have to go on a 2-hour waitlist for a gas vehicle, and even then there was no guarantee I'd get one. I reminded him that I had a reservation for a gas car at noon. His response? "The reservation is for the time, not the car." That completely defeats the purpose of making a reservation. I explained that I had an event to get to and was understandably frustrated. A supervisor came over, and after I explained everything, his response was, "What do you want me to do about it, cry or be sad for you?" I've never been spoken to like that by someone in customer service. It was incredibly unprofessional and showed a complete lack of respect for customers. They offered no solution other than waiting two hours for a vehicle that wasn't even guaranteed to be available. I told them to cancel my reservation. The employee said he did, but I had a feeling he hadn't. I called Budget customer service afterward, and sure enough, the reservation was still active--they had to cancel it over the phone. Thankfully, I opened Turo, found a vehicle immediately, and was on the road within minutes. Reservations should mean something. Stop overbooking vehicles and start treating customers with respect. This experience was unacceptable. Turo for the win.

I want to recognize Tom at the Austin Bergstrom Avis location for his outstanding service. Despite…read moreclear operational challenges and an incredibly busy night, Tom went above and beyond to help customers - who were not all kind or patient. Even while wearing a full leg brace, he moved throughout the rental lot, searching for solutions when management failed to respond, and coordinated with the teammates he could reach to get clients into any available vehicle as quickly as possible. He was calm, kind, and determined to do all he could to handle the difficult situation he faced. Thank you Tom for helping my boyfriend and I start our trip in the best way you could make possible, despite the circumstances and hand of cards you were dealt that night.

I just had the worst customer service experience I've ever had with Budget/Avis…read more I reserved a gas vehicle for 12:00 PM on August 6th. When I arrived at the Budget location, there was a sign directing all customers to Avis. I went over there only to find a line about 27 people deep and waited 40 minutes just to reach the counter. When it was finally my turn, the employee looked up my reservation and told me there were no gas vehicles available--only EVs. I explained that I was driving to a remote area where charging infrastructure isn't reliable, so an EV wasn't an option. He then told me I'd have to go on a 2-hour waitlist for a gas vehicle, and even then there was no guarantee I'd get one. I reminded him that I had a reservation for a gas car at noon. His response? "The reservation is for the time, not the car." That completely defeats the purpose of making a reservation. I explained that I had an event to get to and was understandably frustrated. A supervisor came over, and after I explained everything, his response was, "What do you want me to do about it, cry or be sad for you?" I've never been spoken to like that by someone in customer service. It was incredibly unprofessional and showed a complete lack of respect for customers. They offered no solution other than waiting two hours for a vehicle that wasn't even guaranteed to be available. I told them to cancel my reservation. The employee said he did, but I had a feeling he hadn't. I called Budget customer service afterward, and sure enough, the reservation was still active--they had to cancel it over the phone. Thankfully, I opened Turo, found a vehicle immediately, and was on the road within minutes. Reservations should mean something. Stop overbooking vehicles and start treating customers with respect. This experience was unacceptable. Turo for the win.

The car was just fine, but the service was absolutely wretched. We were spoken down to in a…read morecondescending tone by both the front desk staff member late night on Friday when we checked in and the woman who took our car return also. I did not appreciate how rudely they treated us. I would not use Fox again as a result. Their corporate office should definitely implement some customer service classes for their staff members.

The one star is for the clean, nice car and the kind gentleman who helped me when I returned. The…read morerest - stay away! They trick you into additional charges by talking fast, scrolling through the sign screens so you can't read them and flat out lying. And don't try to return the car early because you will not be refunded for the days you don't use.

This was my first experience with Thrifty Car Rental. I don't normally rent cars for a short trip ,…read moreso I rented a SUV at the Austin-Bergstrom International Airport for the Thanksgiving holiday. The service was outstanding and the vehicle and services that I had requested were delivered. The rental price was a little high but lower than other options offered in Austin. The reservation was made through Expedia.com. Overall, it was a great experience and wouldn't rule out Thrifty for future car rentals.

Fast and efficient service! I only rent based on reviews and I have learned this lesson the hard…read moreway!

Disgusting, dirty car. Smells like urine inside. No words for poor service. Do not pay your credit…read morecard company for this service. Call and complain and make sure you get your money back. They are being investigated and should be shut down. Returning the car after a few minutes in it because it stinks so bad. URINE!!!

I had good service and a nice, brand new SUV…read more I ran off with the Registration for Temporary License and the Texas Liability Insurance Card for the car when I was cleaning my stuff out of the glove box. I'm scanning it here so you have it. When I called the number listed on the rental agreement to let them know I accidentally took these important docs with me, I got a woman in India (call center) who could NOT comprehend why I was calling so I hung up. I'll drop these docs in the mail today to the address listed: 3600 Presidential Blvd, Ste. 107, Austin, TX 78719

Pickup and drop off we're very easy. Vehicle function was…read morefine but underwhelming for a 2021 vehicle (Nissan Kick). Only complaint is the cleanliness of the interior. In sunlight it was easy to see many streaks and spots where a cleaning liquid was used but not wiped dry. There were also several long black hairs on the upholstery and central console. I don't expect a perfectly clean car but long (like 12" long) hair around the interior makes it seem like not a lot of cleaning occured. Will note the vehicle I rented via Dollar ended up coming from Hertz.

first time ever using any rental company by myself...and all i can say is i even know that this…read morecompany is garbage. 1. my flight was delayed so i tried calling the number provided to me on my receipt and it is an endless line that puts you on hold and then hangs up. (i called for 3 hours straight -(12pm-3pm) 2. when i showed up i told the guy and he said "yea our phones don't work" i told him he should tell his boss and he said "yea they know and don't really care" (in my defense this was a red flag and i should've backed out here but unfortunately i was tired from traveling and just wanted to get to my hotel) 3. i drove to get food near the airport and as soon as i was done i turned my car on and all types of warnings popped up on the car (need oil change and other random alerts that came and went throughout the trip)...now i would've called the number and tried to get a different car but the number doesn't work. all in all i will never use dollar or hertz again...WHAT A TRAINWRECK