I've had the pleasure of working with this molding company for years, and they consistently provide…read moreoutstanding customer service. It's hard to single anyone out because everyone is so knowledgeable and helpful, but Santiago was the latest team member who went above and beyond. His professionalism, product knowledge, and willingness to help made the experience excellent. I primarily work with the Santa Clara location, though I occasionally visit the South San Francisco branch depending on the project. No matter which location I visit, the service is always top-notch. Thank you to the entire team for your dedication and consistently providing such a great customer experience. Highly recommended!

The place is nice to walk into but don't expect anyone to hop up and ask you if you need help. Over…read moreseveral times I've had to ask for help instead of it being offered. There will usually be a large group of guys behind the desk and they will just stare at costumers come in, ignoring them.

Extremely knowledgeable deep product knowledge and can be very cost effective relative to what you…read morefind elsewhere today.

I worked with one of the folks that was my contractor's contact and found him to be disorganized…read more However, Kim and Ryan are the real deal and are super helpful. For the very same door that costs a whole lot more elsewhere, Lou's has the best prices. And they have great discounts on Emtek hardware as well.

This is a big store and you can check out their products online as well…read more Our contractor recommended this place as he has an account there with deep discount that can be passed onto the customers. They have a variety of tile selections and most of them were imported from Italy or Spain which with better quality there's less yield loss, hence you can buy less. Some of the special priced items have longer lead times, so make sure you double check with them. We didn't enjoy the process as much as with other shops because of 3 reasons. First of all, our sales contact was quite unavailable on the weekends or even Friday afternoons, so we had a hard time scheduling with her. But if you just walk in and ask for help from the front desk, they will assign someone to help. The second issue we found was the inconsistency of product introductions. We were worried about slippery tiles in the shower, our sales contact suggested us to focus on the tiles that have a special coating. The second sales person we talked to said the special coating was only for outdoor use, using the gauge lines between tiles is good enough to prevent slipping. Thirdly, after we got the quote, we couldn't place the order into the system with our contractor's discount; only that appointed sales person could do. Luckily we could get the rest of the process done via email and she sent out a link for me to make payment. If you have a Rakuten cash back app and pay online, I think you get the cash back as well.

High quality place to shop for tile, which is their specialty. They have some interesting styles…read morelike Poetry Stone and Makoto tile in the main showroom that you don't see elsewhere. They also have countertop slabs in a separate warehouse and another section with discounted styles. Been here many times and people are friendly, although sometimes hard to get a hold of when it's busy. Price point can be a little higher than average, but overall seems like a well-run family business with a reputation for quality.

Olivia Qin was very helpful. I have always bought from KZ…read morecabinets and they helped me design. Kelvin also helpful and works well with my contractor.

We were shopping for closet organizers for our remodeled home and visited several big-box retailers…read moreas well as online stores. After visiting this store, we were very impressed and satisfied with both the products and service. Their closet organizer systems offer great value, and the designer was experienced, knowledgeable, and very helpful throughout the process. We simply provided the dimensions and shared our expectations for each of our four closets, and they created designs that matched our needs perfectly. We are very happy with both the final designs and the quality of the products. Highly recommended!

I'm currently doing a bathroom remodel. I visited the store and bought several items for the…read moreremodel. Told Thom my time line and i want to make sure the tub would be here in a reasonable time frame. He told me a week and a half. I ordered the tub on 2/14 and it's now 3/11 and no tub. The daughter told me a different story that all the tubs from that brand are made to order and take 3-4 weeks! That it's set to ship on 3/13. I don't appreciate being lied to and having a 2 week delay on my remodel! We are a family if 4 down to one bathroom.

Phenomenal business - excellent products and GREAT service!…read more First off, as a first-timer, home renovation is super overwhelming. There are so many decisions to make and so many options AND so many stores you can go to...it was hard to know where to start. I'm so, sooo glad I came to Kitchen & Bath Design Center. I'd live to give a HUGE THANK YOU to Gianna who was tirelessly patient with me as I went through the process of finding fixtures, pull handles, faucets, tubs, toilets, etc.. I had no idea what I was doing or what I wanted but Gianna was so patient and so kind. She helped me select and order everything for my two bathrooms and kitchen. She was clear and very communicative about when I could expect my items to be ready for pick-up (an extra challenge with the global supply chain issues). When we hit a snag on just one (of the many) bathroom items I ordered, she and Tom jumped through hoops to accommodate me and fix the problem. So while I hope to never have to renovate anything ever again, if renovations ever are in my future again, I would definitely come back here. I cannot recommend these guys enough! Great family-run business by people who care about their customers AND deliver excellent products. Thank you!!

Probably the most popular place in Bay Area for high quality and fashion forward tiles. Lots of…read morevery unique choices that will stand out and bring modern design to your place. They do run big sales occasionally and then the store gets very busy. They specialize in unique textures and really shine in this area. It is more expensive here. Contrast this with Floor and Decor which is well suited for more utilitarian areas and lower cost. Wonderful showroom in San Jose with lots of ideas to browse. Loved the Samui Verbier Sand tile pattern on one of the displays.

We purchased bathroom tiles from Porcelanosa, and they are absolutely beautiful. The showroom is…read morestunning and the quality speaks for itself, but what really made the experience was working with Hardi. Hardi is the real deal. She had incredible knowledge of the products and walked us through tile options and pairings we never would have considered on our own. She was patient, never rushed or pressured us, and answered every question quickly. Ordering, delivery, and follow-through all went smoothly with zero surprises. If you're considering Porcelanosa, ask for Hardi. The showroom will sell you on the tiles, but she's the reason it was such a great experience. Highly recommend!

Great customer service, knowledgeable staff from the inside sales to the guys out in the yard, best…read morequality products and got me in and out back to my jobsite before my crew know I was gone!

I went there because I needed a board cut to a certain length (32") that I would paint to replace…read morean outside board on my house. I've never been to a lumbar yard and the guy helping me was rude and not cordial at all. He didn't give me any choices but sold me a semi finished piece of wood that was 3x the length I needed then had to pay $15 to have it cut down. The full amount I paid was over $50, for a standard size cut board. I thought that was ridiculous!!

Customer-focused and very helpful staff. Well-displayed product line with competitive pricing…read more Definitely visit this location if you're doing a remodel.

We were on the hunt for slabs for our kitchen. We had already visited all the stores we could…read morepossibly find and couldn't really find anything we were comfortable with in terms of price and quality. In this quest we ended up at a kitchen design store mistaking it for a slab center and the owner there gave us a sheet with some slab centers he recommended. To our surprise we realized we had visited all of them except dal tile and decided to visit them. Service is apathetic and they refused to allow kids into the slab area, I understand safety concerns but we were forced to go in one at a time so that the other took care of kids outside. Even with the kids in the waiting area they were looked at constantly with frowns so we just took them out. Customer service aside this place had what we were looking for at prices I couldn't believe. TAJ mahal quartzite which runs in the upwards of atleast $40 per sqft was less than $25 per sqft. And they also had plenty of quartz options in non white colors. After some research we learnt that dal tile is a manufacturer and all the other stores we were visiting also had dal tile offerings at higher prices. They ran out of TAJ mahal quartzite we were eyeing for our kitchen island but got several more within a few days. And unlike other stores the customer cannot pay directly or purchase the slabs directly. So we had to make several visits with our stone guy to make him purchase the slabs and the coordination was a pain. Also the contractor discount is apparently only offered to the contractor and not to the customer, it's apparently upto the contractor if he wants to share that discount with us even if we were the ones making him purchase the slab for us. Anyway, all this aside we got the slabs we were looking for at this place.