Franco reached out and apologize for not disclosing the service fee before the visit and gave me a…read morerefund.

The owner reached out after my one star review, apologized, and refunded the full service charge…read more He promised to improve the quality of service. That being said, I would reconsider because they actually care.

Our oven wasn't working and Val came out to diagnose and repair it the same day. He was very…read moreknowledgeable and did a great job getting our oven working again. Very reasonably priced. Would 100% recommend!!

Great service. Val came out, fixed the problem in 15 minutes. I thought the dishwasher had a…read morefaulty pump but he fixed it with a reset, only charged the diagnostics (happy to pay for a Saturday fix). He was very helpful with suggestions on how to maintain it in the future, and recommendations on how to avoid future repairs. Top notch!

Went on Yelp to find a tech to repair my washer, that was not draining…read more While others offered a fee to come out and asses. This company was able to tell me what it was and the exact amount to fix it. They gave me an appt the next day. Very communicative. Once out. Extremely professional. Clean. Knocked out the job. I hope I don't need them, but if anything happens to my appliances, they are the Go2. Thanks Edward & Edmon.

Tech came did a great set up job with new washer and dryer. Required some finesse with hole saw and…read moremade it all work.

I had a weird squeaking and clicking sound coming from the dryer. I sent out a request and Arman…read morecalled me within 15 minutes to set up an appointment for that afternoon. He called 5 min before he arrived. Great guy, polite, and he had shoe covers ready before entering our home. He took apart our dryer, found that the sound was coming from some rocks and Bobby pins that I probably didn't empty from my daughter's pockets. But he checked all the parts and said they looked great. He helped me clean some of the excess lint from the drum edges. Gave me some pointers on appliance maintenance, and we were done in 30 minutes! Super nice guy, professional. He takes cash, Venmo, or check. 10 stars for saving me from buying a new dryer. Thank you so much!

Arman is absolutely fantastic! We had ongoing issues with our refrigerator leaking, and he…read moreresponded quickly and got us scheduled right away. He kept us informed throughout the process. He is professional, honest, and very thorough in diagnosing and fixing the problem. It's such a relief to find someone you can trust. The fridge is working great how, and we couldn't be happier with the service. We will definitely be keeping Arman's number in hand and wouldn't hesitate to call him again. Highly recommend.

Billy was great! He came out two days after I initially called and explained the issue with my…read moredryer (broken knob) and fixed it within 10 minutes. Speedy, professional, and honest - highly recommend.

Easy communication with an actual person, not a call bureau in a different state! Billy was able to…read morefix the issue with our washing machine door easily. Will definitely call AA again!

I should've went with these guys first. We had been having a recurring issue with our dryer and had…read moremultiple different people come to check it out, with none being able to fix it. Sergey arrived promptly near the beginning of his time window, and was able to quickly identify the issue. Luckily, he had everything he needed and was able to fix it for us the same day. It's been a week now and it's such a relief that we have not had the issue with our dryer since. We could not recommend this company more. Sergey was extremely nice and knowledgeable, and worked in a methodical and careful way that we really appreciated (especially after our experience with other repairmen). Will definitely use this company again for future appliance needs.

Sergey is a very skilled and capable pro. I showed him three different issues in my residence:…read morewasher, stove and microwave, and he is able to evaluate all of them. I also appreciate that Sergey provided alternative solutions for me to consider instead of pushing towards one way or the other, based on which I can then make my judgement and decision.

This company and their service is permanently saved as my go-to provider for all things electrical…read more(appliances, hvac, or otherwise). They are skilled experts that are honest and efficient - what else could anyone want? They receive my highest praise and I feel confident in recommending them to everyone.

I would give Egor 10 stars if I could...thorough and HONEST -I have a subzero wine fridge that…read morewouldn't cool. I had one person give me a quote for $3500 to fix it. Egor came, looked at it, worked his magic and told me if it didn't cool down to call him in a couple of days. But thankfully, it cooled down and is staying at the correct temperature. Honestly, they're going to be my go to for any high-end appliance!

Todd did an in-home dryer repair for us and the experience was excellent. He called ahead, arrived…read moreright on time, and quickly fixed the issue. What really stood out was that he went above and beyond by thoroughly cleaning all the vents, even one located under the house. He was friendly, professional, and clearly takes pride in his work. I would definitely call him again and highly recommend his services.

Excellent service. Trustworthy technicians. I was having a leaking issue with my dishwasher…read more Dorian was very professional and kind. He explained exactly what the problem was and diagnosed the issue. They did a great job. Fast & easy. Would highly recommend.

This was possibly the worst experience I have ever had with this appliance company. I have used…read morethem once in the past, the process was an easy one. Had them order and install a microwave, no issues there. But ordering a simple part for my LG fridge has been a nightmare. The technician came for $145.00 for a simple service call. Looked at my fridge for 10 minutes, told me what he would do, order the part and apply the service call fee of $145 to the order and labor. Okay, that's fair. Said it would take six weeks. That's a long time, but okay, I understand, most parts are from China and it takes a long time. Three weeks later, they said they needed my credit card to order the part. Okay, again, I understand. But they should have done that to begin with. Then we wait six more weeks and set up a time for the technician to come out. He comes out and looks at the fridge for 5 minutes and says the part they ordered won't fit. Wrong part was delivered. This is sounding suspect. Okay, we are now told to wait an additional six weeks for the part to be reordered. I hear nothing back from them for six weeks. I call them and leave multiple messages. Get a guy on the phone says he'll relay the message to the owner. Nothing happens. Call back three weeks later. A young lady talks to me and says I will be a priority and will call me back with an ETA. That was three weeks ago. Tonight I left another message. I think I'm done now. They wasted three months of my life calling and complaining. I know I won't be hearing back from them till after the holiday. Would love to complain to BBB. DON'T WASTE YOUR TIME! This company is bogus! Terrible Customer service! All it takes is communicating to the customer. That would have gone far! Unhappy customer!

Very Nice Over The Phone, But I Was, Way Over Priced For Parts And Service Was Not The Greatest…read more Save Your Self Some Money And Do It Your Self. Youtube nowadays Have Tutorials On Almost Everything. I found the part on eBay for $28 for a damper control. They wouldn't charge me like $200 The thermal stat device the charge me $100, eBay had it for $25. The labor charge is crazy for like 30mins of work. Stay far away from chucks appliance's.

Pete with Prolific Appliance Repair was great. Super…read morecommunicative, quick response and even cleaned up my area (extra service he did for me). He explained pros and cons of repair vs possibly getting a new appliance. He explained and showed me what needed to be repaired. He also kept the old parts and showed me the new parts that he replaced. Showed me the cost of parts, and provided timely updates. I tend to have appliance issues regularly, so I will definitely call Pete again. Honest guy!

I had would recommend Pete 10 out 10 times…read more He went out his way to find a solution to my broken dishwasher. I had a couple of people come in to check my dishwasher and they recommended either replacing the whole dishwasher or replace the entire rack and upper arm. Pete was able to fix the upper rack and arm through a couple of components and it has been running smoothly for over a month right in time for the holiday season before entertaining family and friends. Prolific appliance repair was truth worthy, great communication and quality work.