Worked with them years ago and now again. Very professional, knowledgeable, and most importantly TRUSTWORTHY! Hard to find these days. Thanks! read more

This company and their service is permanently saved as my go-to provider for all things electrical (appliances, hvac, or otherwise). They are skilled experts that are honest and efficient - what else could anyone want? They receive my highest praise and I feel confident in recommending them to everyone. read more

I would give Egor 10 stars if I could...thorough and HONEST -I have a subzero wine fridge that wouldn't cool. I had one person give me a quote for $3500 to fix it. Egor came, looked at it, worked his magic and told me if it didn't cool down to call him in a couple of days. But thankfully, it cooled down and is staying at the correct temperature. Honestly, they're going to be my go to for any high-end appliance! read more

This company is amazing. I've used their services 2-3 times and they always have fair pricing. If the pricing is high, they tell you upfront it's not worth repairing. Egor is extremely knowledgeable and has the skill set to repair basic appliances as well as high end appliances. I've had many people show up and struggle with high end Viking, Thermador,Wolf and Sub Zero appliances but these guy knows them inside and out. He recently repaired a dryer for me and advised me to get a new dishwasher instead of repairing it. He also repaired my Thermador refrigerator a couple of years ago. My freezer wasn't working and he repaired it and it's still running like new. read more

Called VP reliable this morning. My viking freezer kept getting ice and another issue. Had home warranty fix it twice before. Igor was able to come out same day. Issue was the drain was clogged and a few other things. Got everything done and ordered a drain pan (wasn't aware I had one). Changed out a light bulb in freezer. Great work, service and price!!!! Please call Igor and you won't regret! read more

Egor provided excellent and capable service to repair our refrigerator. He arrived promptly and performed the repairs quickly. He explained what was the problem and how he would repair it, and he cleaned up the work area. He is also a very nice person. I definitely recommend him. read more

I came across VP Reliable when I opened a project through Yelp. We communicated briefly to set up an appointment for service. I went with them over the others because their license was verified, and they're guaranteed through Yelp. I added a detailed description of what was going on with my machine and what steps I had already taken to remedy the situation, which I thought was a plus. Now, let's get to why I'm only giving them three stars. My machine ended up needing a new drain motor. I was told the total job would be $350. $137.50 for the drain motor, and the rest was labor. $200+ for labor is insane! Especially considering it didn't take long to fix. I agreed because I didn't want to look for someone else because my machine had been broken for a week, and the laundry was piling up. I don't think they're worth the price. The second reason I'm giving them only three stars is because when it was time to pay, the technician, whose name I don't remember because I'm terrible at names, had to call the office to have me pay over the phone. In this day and age of technology, why didn't the technician have a way to take credit/debit card payments at the site? There are too many tools to help companies safely process credit cards on the go. All in all. It was not the best experience and not the worst. Again, the price was not worth it for me. The labor being that much more than the parts is not something I'd ever experienced. Never again! Next time, I'll get a second quote before deciding on a service technician. EDIT: In response to your reply. Yes you did say the price range beforehand but in no way does it justify $200+ for one hour of work. I scheduled the appointment ignorant to the costs of the part. I'm not even going to respond to the statement about you taking cards personally. My review stands. It was my experience and these are my thoughts about my experience. read more

We are longtime customers and always know they get the job done right. Igor quoted me the cost for parts and repair and was open and honest I may be best to purchase a new appliance then pay for servicing. Most others would want to repair and charge but Igor looked out for my best interest and I took his advice. Always a 5 star rating! read more

I talked to them and they had great customer service and were honest and informative. Thank you so much for your help!

Igor and Victor made a service call to my home. They are punctual, quick, and professional. Really friendly and informative. They had my furnace up and running again, and pricing was reasonable. I couldn't be happier with the service performed. I look forward to doing business with them again. read more

Everything from the initial contact to the in home service has been excellent. Extremely honest, prompt, and reliable.

Disclaimer: I didn't get serviced but this review's for my interactions with Egor. I was desperate for service to my broken AC in this near triple-digit weather. Egor was the second guy I called to get a quote to fix it and was so accommodating to make an exception to come the next day. I also shared with him the quote I got from the first guy and he outed him on the spot for such an egregious quote. Even though we didn't go with Egor I would've trusted him to do an honest job had we not found someone to fix it sooner. read more

Quick response and excellent service! My AC is working great now and he was very helpful in answering all my questions and providing recommendations for future maintenance read more

I highly recommend VP Reliable. My Samsung fridge that was only 2 and half years old suddenly went out. VP Reliable sent a tech out quickly and he and Igor were a pleasure to work with. It seemed like the issue was the computer board but after replacing it, it still didn't work. Igor was so nice to continue researching my issue and went out of his way to contact Samsung to help me identify any other potential issues. It turns out I bought a lemon of a fridge but that is no fault of VP Reliable. VP Reliable is honest, thorough, and trustworthy and I would definitely use their services again. Thank you! read more

Igor got back to me within 15 minutes and a technician was at my house within the hour. I appreciate Igor's attempt to find a part no longer manufactured of which he could only found on ebay and therefore recommended not to fix the dryer. Appreciate the honesty and his decision not to charge us for the service charge since the technician did not need to spend a lot of time on our machine!! read more

Egor is honest, prompt, knowledgeable on his work on appliances, and fair in the cost. He thoroughly went through our clothes washer. On balance, he said the machine is just not worth it to fix it. Honest guy. I would definitely call him again. His work is excellent. read more

Egor is available to come by on a Saturday morning and repair my dryer. He came prepared with the parts available, even though initially it was supposed to be a diagnose appointment. He also gave advice on preventive maintenance. Thanks Egor! read more

They responded to my inquiry promptly, they showed up right on time, they fixed our dryer at a reasonable price, and cleaned up nicely before they left. What more could I ask for? read more

So glad I found them!! Egor came out super quick, super knowledgable about why my sub zero fridge had a leak and very reasonable. I don't even think he was at my place for longer than 30 mins and the fridge was fixed and ready to go. Highly recommend this company!! read more

We have been using VP Reliable Appliance Repair for many years. The owner, Egor is very knowledgeable and skilled. He has fixed multiple appliances in our home. Our refrigerator, oven, and most recently his technician fixed our dryer. His company does excellent work, and the cost is very fair. We highly recommend this business. read more

Egor was incredibly helpful and responded super quickly. A technician was sent over the next day to diagnose the problem with our washer and was informed of the problem at hand. Egor gave his honest opinion about what would be the wisest to do money-wise as the cost of repairing + any future repairs would result in a cost that just wouldn't make economical sense versus just buying a new unit. Ended up choosing to not continue with the repairs given all this information and even had the service call fee waived by Egor. Would absolutely recommend VP Reliable. read more

They came the next day. Need a part and it will take a few weeks to come in. Seem knowledgeable and polite and excellent work ethic. read more

VP Reliable Appliance Repair - Pasadena - Superior gas fireplace. Needed new igniter switch. - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

Their name reliable identifies them perfectly - but they are also knowledgeable and professional.

They showed up that day to fix my fireplace. Igor was really good with describing the work that they were going to do, and they did a great job. I would definitely hire these guys again! read more

Egor responded right away to my service request to fix my refrigerator/freezer. He arrived right on time and was able to fix my issue. He was very transparent with the cost and answered all of my questions. He came back out to replace the gasket and changed out my ice maker, which I haven't been able to use to for years. I would highly recommend VP Reliable! read more

Our washing machine started making a horrible noise today. Called VP Reliable at 10AM hoping for a service call today after seeing all the great reviews here on Yelp.com. Igor immediately answered the call and we were scheduled for 1-3PM today. At 1:05PM he called and said he was on his way. Love the short window time and the fact that he called letting me know his exact ETA when he knew. Arrived masked and very polite. Would definitely recommend!! read more

Punctual and professional. Egor came out and fixed my gas fireplace. He also gave me a lot of good guidance and information on any future fixes I may consider. Would highly recommend this company! read more

Top notch service. I called and they were able to come out at my preferred time the next day. Had my A/C up and running quickly and offered honest advice. Very pleased - thank you! read more

Excellent service from VP. Quick response to email quote. They arrived and fixed my 65 year old O'Keefe & Merritt oven in about 15 mins. Amazing guys! I will always call them for any appliance job I need. Thanks!! read more

We've been trying to find a competent dishwasher and oven repair company for a longtime. After paying $75 last week to a different vendor, which literally did nothing but open the dishwasher and offer to replace a bunch of parts, I tried VP Reliable. WOW! I have never been as happy and satisfied with a service repair company as I am with Vadym and VP Reliable. Vadym clearly knows what he's doing and has done it many hundreds of time before. After some intricate examination and analysis, Vadym explained what was going on with my Miele dishwasher and fixed it! He also gave me advice on how take care of my dishwasher to prevent issues in the future. While he was at my home to service my dishwasher, I asked him to take a like at our Viking oven which had been having issues. Sure enough, he examined the oven, explained the issue and fixed it. Their prices are very reasonable and they truly care about the work they do. I will certainly use VP Reliable Appliance Service again. It's so refreshing to find an appliance service company with integrity. read more

If I had any issues or problems with any appliances, I would definitely call VP first. Vadym and his son are super reliable, punctual, and really easy to communicate with. They would explain to you in detail what the problem is, and would give you a step-by-step solution. Plus, they are really nice people too! read more

VP Reliable Appliance Repair - Pasadena - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

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I called Egon yesterday and he was able to fix my A/C today. He thoroughly explained the root cause while fixing the issue. Exceptional service! I highly recommend him. read more

Egor answered all of our questions over the phone in a professional, knowledgable and respectful way. It was clear that he was "The One"! We were delighted with his prompt and excellent service! We would highly recommend Egor and VP Reliable Appliance Repair! read more

Vadim and his son were able to show up earlier than expected, but called first to confirm. I appreciate that type of customer service. They were able to fix my HVAC unit with a quick troubleshoot, and were very fair with the cost. All of my questions were answered completely and to my satisfaction. It is quite clear to me they care about honesty, quality, and customer service. They are quite busy, which usually happens when repeat customers are kept satisfied. This was my first time using VP Reliable Appliance Service, but it will not be the last. read more

I would highly recommend VP Reliable Appliance Service Pasadena. They arrived on time, extremely knowledgeable, and quick!! Fixed my baby (my beloved Viking oven) in less than 30 minutes. I could not be happier. I was hoping they repair stand alone ice makers, but I wasn't lucky with that request. I will certainly use again and have already told friends about them. read more

I've called Vadym in the past so I knew he'd get the job done. My 1 year old oven gave an F10 message on the screen so I looked it up and learned it was a main circuit board/computer meltdown. I called Vadym who asked me to take a pic of the model and serial numbers while he did his own research. He got back to me the same day, said he had the part and could install the next day. He was able to come early, installation took 15-20 minutes and it's back to working - with a 6 month warranty. He recommended a surge protector so this kind of thing wouldn't happen again. Done and done! He is a really knowledgeable appliance wizard with a no-nonsense way of handling business. Trust him - he's an expert! read more

Responded quickly, decent price, and knew what he was doing! All in all, good value and I'd use him again.

My dryer stopped working on the weekend. Called VP and they came out first thing Monday morning. Right on time and explained each thing as he checked on it. Had part with him and dryer up and running again. Reasonable rates. read more

I have been working with VP for years for all my appliance repairs needs. They came on Monday and fixed my washer and back Friday the same week to work on my AC unit. Egor is a pleasure to work with, and provide great customer service! The response time is fast and so are the appointments. They stand behind there work and don't overcharge. read more

My washing machine's spin cycle stopped working leaving the clothes soaked so I called Vadim and his son Igor. I have used them several times in the past and they always come thru. I find them the most honest and knowledgeable appliance experts in the business. They came out their soonest availability and with their vast expertise in all appliance brands and models they figured that changing the door lock and unplugging the washer to reset the computer board may do the trick. Sure enough, it did! They saved me from going out to buy a $600-700 new washing machine. I am so grateful!! Not only that but I had them service my AC condenser, check the freon and clean the unit for optimum performance for another 5 years. I highly recommend VP Reliable Appliances for any and all appliance repairs. read more