Timely and professional with plumbing for my home. Quite knowledgeable in their professional and…read moregreat cleanup after jobs completed.

I had a very disappointing experience with this company. There were a number of issues with the…read moreplumbing, despite this being the most expensive estimate I received. Some of those issues were not rectified, and I did not receive responses to multiple emails and other outreach when trying to get the work completed or corrected. There were also scheduled appointments where no one showed up. Ultimately, I had to complete or arrange for completion of portions of the work myself despite having already paid in full.

Gerardo did a great job with our water softener installation. He was professional, knowledgeable,…read moreand very patient in explaining how everything works. The installation was done neatly and efficiently, and he made sure everything was working properly before leaving. He also answered all of our questions and explained the maintenance clearly. Really appreciate his work and would definitely recommend him!

We had a reverse osmosis and water softener system installed, and I couldn't be happier with the…read moreexperience. The plumber was professional, knowledgeable, and took the time to explain how everything works and answer all of our questions. The installation was clean, efficient, and completed with great attention to detail. Everything works perfectly, and we can already notice the difference in our water quality. It's hard to find someone who takes such pride in their work. I highly recommend their services to anyone looking for a reliable and honest plumber. Thank you for a job well done!

Updated review from 1 year ago…read more The current telephone number for Culligan of Napa Valley located in Fairfield, CA is (707) 558-1000. Rarely can you get someone on the phone, and if you do its now from another location "just helping answer the calls for the Fairfield office." SERVICE: Service is worse if that's possible. I managed to get "January" on the phone today to discuss water delivery and billing issues. She actually SIGHED loudly on the phone as I described the issues. When I apologized for boring or bothering her she said she "has allergies." Wow. Ok. I have to give credit to area manager Rocky however. I have spoken with him twice and he always follows through on missed deliveries! Thanks so much Rocky!! WATER DELIVERY: During the past year we have had missed deliveries without warning or explanation, our water delivered to unknown individuals that were charged to our account, irregular delivery times, and an inaccurate bottle delivery count. I can't recommend routinely scheduled water delivery with Culligan. Its too inconsistent. Although we didn't receive our robotic reminder last evening notifying us about our scheduled delivery today, we hoped our water would still be delivered - even though its now 6:30 pm. Follow up calls to Culligan assured us were still on the schedule for delivery throughout the day. However during our conversation with Rocky a few minutes ago we found out the drivers have finished their routes for today and gone home. Rocky states he will personally assure we have water in the morning. Consequently we have changed to Will Call delivery ONLY for now - meaning they deliver only when we call. BILLING: Monthly billing statements don't reflect the prior month's ending balance, or payments/adjustments. No continuity. Example: We were overcharged $51 one month, and paid it along with our normal bill via autopay. Culligan subsequently corrected the erroneous charges at the end of that month by making 2 credit adjustments ($27 & $24) to our account - resulting in the culmination of a bill of $6 for the next month. We never received notification of these credit adjustments or an explanation as to why we were initially overcharged. And neither credit posted to any of our billing statements. We also never received a modified billing statement reflecting the new balance/bill of $6. Six dollars was just taken as the payment on the next billing cycle. The regular monthly statement for that month generated as a regular billing statement. Multiple monthly statements were recently generated for the same month without any nexus to each other. And again none of them pertained to the aforementioned charges/credits. "Descriptions" on the statements aren't constant. Sometimes water bottles returned are listed on the statement as "Water Bottle Deposit/Return Charge" while other times they are listed as "EDG-Deposits." Culligan lacks accuracy, consistency, and transparency. Their bookkeeping methods don't seem to align with GAAP (Generally Accepted Accounting Principles). Notifications to customers about account adjustments are non-existent. Fee increases are not clearly communicated in advance, don't reflect honest pricing, and resemble price gouging. INCREASES & FEES: There is a blanket statement on their invoices stating, "Due to increased costs in materials and labor, you may notice a small increase in some products and services." In January 2026 our per-bottle cost for a 5-gallon bottle of spring water was $8.95 each. Beginning February it changed to $10.99 each - a 22.79% increase. In May the service (delivery) fee changed from $7.50 per month to $15 per month - a 100% increase. These fee changes are not SMALL as stated by Culligan. A message could have been included on the billing statement 30-60 days in advance alerting consumers of the actual changes to per bottle and service fees. AUTOPAY: Although this is usually a good method for trusted companies I can't recommend autopay or Culligan. Given that there is no transparency in billing practices and fee increases without adequate knowledge - you are at their mercy. We have opted to remove it, and have monthly statements generated/mailed to our home for review before payment. Subscribe at your own risk. Better oversight, additional staffing, staff accountability, better bookkeeping practices, transparency, customer focus, and ways to communicate with drivers in the field are areas that need major improvement.

I've called and called but no one calls me back. I've left messages at other branches to refer me…read moreback to them and still no one calls me back. Our reverse osmosis was installed in Sept 2025 and since then we've had 3 technicians come out. All the same guy and the third time they said the machine we had was faulty and gave us a new machine and it is still beeping.

Jose was great. Happy with the installation and the way the system is functioning. Also - Jose is a…read morevery nice guy.

It is hard to find both a trustworthy and competent plumber, but look no further than Jose and his…read morecompany Bay Area Water Conditioning. I won't go into all of the issues we faced with others we've hired to help our home water issues. We are on a community well which poses its own challenges. Jose advised us on the appropriate water softening system and helped us move our whole house water filter to the correct place on the house's infrastructure. He also assisted us in finding a suitable filter system that worked with our existing filters. He did this with a thoughtful and caring demeanor at a reasonable price. If you are looking for a soft water solution, you've found the best person with Jose.

What a great difference our new water softening system has made in our home for the way our water…read morefeels. We are excited to no longer have the horrible scale build up on our appliances and have noticed we need radically less soap in the shower. Additonally, we are really enjoying the reverse osmosis system under the counter as well to make sure we have safe drinking water for the family. The owner Justin was patient and explained their products and benefits well. Extremely knowledgeable with every question I had. I did some research before deciding on a system and this company only uses the best products (tanks and valves) and won't try to unnecessarily sell you on a system you don't need or cheap out with lesser materials. Fair quotes- great work- don't look any further if you need a water softener for your home.

Justin was very knowledgeable and clearly knew what he was doing. He installed the water filtration…read moresystem and the under-sink RO efficiently, kept everything clean, and didn't leave any debris behind. Even though our 2026-built home didn't come with a water loop, he found the best spot and made the installation look seamless. He even handled a putty patch-up too. The wait time was a little longer than I would have liked, but once Justin arrived, I felt like we were in good hands. Despite the delay, I'd still keep PureFlo on speed dial.

Great family run business with tons of knowledge. Easy to work with and installation was a breeze…read more Very happy to have chosen a business with great integrity. Would happily recommend to anyone!

Steve came out and provided on estimate. He didn't a water test on site as well. This was the only…read morestep the competitors didn't provide. However. It was the equivalent of a small vial pool chemical test. Which is fine. But it's a drop of this. A drop of that. It did not seem like the most scientific water evaluation. All that said, Steve was friendly, seemed honest enough and his pricing was moderately more competitive. We were not interested in a system that requires salt. This company provides a solution that's straight forward, low / no maintenance (it flushes itself) and will last a good amount of time hopefully. We moved forward with Steve. His son Dalton did the installation a week later. All went well with the installation. So far we have not used the system a great deal but we are encouraged by what we have noticed so far. Based on the up front experiences and process so far we would recommend this company to others for consideration. All said

Was referred to the water hookup by a friend. I also spoke…read moreto other companies as well to get quotes. But Trevor won me over with his communication and pricing. It's always so overwhelming trying to decide which company to trust for these things. It was so frustrating even getting a quote for other companies, they all required an in home visit first and it just took too long to even get an appointment. But Trevor was able to give me a quote after I gave him all the information he needed over the phone. He still came by for an in-home consultation to confirm everything, and we scheduled the install for that same week on Saturday. It's impressive that Trevor does everything by himself, from the calls, in home visits, to the installation for both plumping and electrical! That's probably how he's able to keep the costs down, while other companies have to pay so many different people. He also offers a few other discounts, such as referral, military, first responder, etc. I love that it's just one person I talk to vs other companies where there's too many different people to handle different things and how hard it is to get a hold of anyone. Trevor is great with his communication, he has always picked up every phone call. Although there are some times when the call doesn't go through for some reason, might be due to no reception in some areas. Trevor was able to explain everything in detail and explained how the Clack system is super efficient and one of the best. I can confirm he's correct after doing my own research. He even provided the concrete slab that the water softener has to sit on. He installed the sewer drain line and an outdoor electrical receptacle. So far, everything is working great. I wish we installed the water softener system sooner. I still get water spots on chrome, but it's easy to wipe off. Probably other kids of residue and not minerals anymore. My hair and skin feel so much better. Also, I was concerned about watering my many houseplants with the softened water since there's now salt in the water, but Trevor reassured that the sodium amount is super minimal and won't harm my plants. Thanks for making this experience super smooth and easy!

6 month update: all is going smoothly with water softener!…read more Original review: We wanted to thank Trevor for his amazing help in installing an Eco Twin 2.0 in our home. Our water is night and day better than it was before. I can drink from the tap with no mineral taste. I can wash my hands without a gallon of soap. I can rest easy knowing my home's plumbing is better protected. The price of the full install was very reasonable and Trevor made scheduling easy. From start to finish Trevor was super helpful and easy to work with. He made an initial consult visit to make sure he knew the house layout and all the materials he would need for the install, and then came out a couple of weeks later to install the unit. One thing I liked is that he is also a licensed electrician, and was able to pull wire directly for the unit and he even installed a new, unused outdoor outlet near the unit solely for our convenience and use. This shows an attention to detail and quality that I really appreciated. The install went smoothly and Trevor gave us a nearly one hour long in-person training on all the things we need to know about owning the water softener. He allowed us to record the video which gave us a ton of peace of mind. Within the same day our water was vastly improved. We also received a followup call from Brenda, one of the owners, and she was very helpful and friendly. We are very grateful to Trevor for his time and help and are loving our new system!!!

Louie was absolutely AMAZING! I called and he gave me a two hour time frame the same day! He showed…read moreup on time and explained what i needed and got to work. His work ethic surpassed other plumbers I've worked with and his fees were reasonable! I was so thankful he came and fixed my sink! 10/10 service and highly recommended!

Luis was terrific to work with. He gave an honest explanation and was straight forward by what I…read moreneeded without trying to upsell anything which is greatly appreciated. I would work with Luis again.

My wife wanted the purest water for drinking besides whole house water softener & filtration…read more We obtained several estimates but we were most interested in this particular Purifyx-Rainsoft company bc of the lifetime warranty on all of their products. Bill initially came out to do the water test on our water besides going over in detail about Rainsoft. We appreciated his detail & sales pitch. They in fact came out the next day to install our water filtration system in our garage & reverse osmosis underneath our Kitchen sink. It only took them three hours although one guy had to return an hour later bc a hose was left hanging. I spoke with the boss' wife Kelly who made sure all of our concerns were taken care of. I also conversed with Alexandria too who was very helpful & quite knowledgeable. Plus the day after our install Laddie one of their service techs came out to our home to explain the computer part of the system. So far my wife feels the difference on her skin as it's not super super dry as well as laundered items were very soft. She's very happy we finally got this done bc it was close to a year she had been waiting for it! Yay she says. Also they included an air filter too. Almost forgot about that! Initially price seemed high but bc we paid cash up front they reduced the price plus we also received the air filter machine as well. My wife was thrilled & very happy! Bc she's happy so am I!!! Happy wife; happy life!!! What's nice is this company is local as well especially if you need servicing just a phone call away! So if you're on the fence don't be. Stop waiting! Take care of your body the best way you can & do it for YOU!

Fred was very knowledgeable and took the time to explain the materials and the process that they…read moreuse. After getting more quotes from others nothing was as detailed.

They certainly lived up to their hype! All personnel (Jason, Daniel and the 3 on the installation…read morecrew), were professional and accommodatin. The patience of Daniel as we worked out the unit we wanted and the costs was outstanding. And again we really appreciated the politeness and work of the install crew. I'd highly recommend them.

When my Ac stopped blowing cool air at the start of the summer, I found this company and Justin…read morequickly diagnosed the problem with my air conditioner, replaced the faulty voltage stabilizer, and recharged the system with new coolant. The AC is now blowing cold again and working great. Justin was very professional, explained everything clearly, and completed the work efficiently. I really appreciated his honesty and the quality of the service. I had a great experience with this company and would definitely recommend them. Thanks again for getting our home cool and comfortable again !