Do not come here. Doctor was with me for less than five minutes and after I told him I twisted…read moreduring showering and felt back pain, he stated I needed x-rays, MRI and hip replacement! I'm 57 years old and did not suffer any injury or fall for my compliant of back pain. I needed a note for work and went there because they were on my health insurance authorized provider list. Also, I went back the following day to collect my receipt because I did not receive it on date of service. I later noticed receipt indicated I paid $35., but my bank showed a $36. draft. I called their office this morning and was told, "I told you about the fee" when in fact they did not. I had cash on me on day of visit so I would have just paid cash. She also said "there is a small sign" at front desk, which obviously should be much larger since I did not see it. The $1. fee is not the point, the point here is the fee was not disclosed. Good luck and God bless.

I've been coming to dr. Chidi for years now. He explains the situation in the level that you can…read moreunderstand and figure out the treatment together. Also I can see him when I need to. I don't have to wait for days for an appointment. Nurses in the front office are especially nice & friendly. My only issue is with their billing. The billing company that use is impossible to deal with. Never return your calls and one doesn't know what the other did. They send claims to insurance too late or not at all ... and are too happy to send it to collection agency.

The service here has been hit or miss. The first person I talked to when I tried joining this…read morepractice was a bit impatient and unhelpful when I tried asking logistical questions about signing up with my PCP. Then she got my email address wrong when I tried to sign up for the patient portal. When I called back I spoke with Gwen, who was super friendly and helpful. She corrected the error right away. I arrived early for my first appointment and was taken in at a decent time but it took a while to actually see Dr. Virk. When I met him, he seemed very knowledgeable and patient with my questions and concerns. He seemed like he actually read through the thick patient intake packet I completed. He was warm and genial. He didn't seem to be in a huge rush to get me out of the door. I was pleased with my experience, and felt that the wait was worth it. When I got my lab work done, I messaged Dr. Virk but never received a response from him, only from his staff stating they had sent the message to him. When I tried to call, I left a callback number after a long wait and was never called back, though the automated message stated I was next in line. I left another message on the patient portal explaining this and my availability in trying to schedule an appointment. I did receive a call and voicemail the following morning. When I called back, I immediately received an answer and was able to schedule a phone visit within a few weeks. My previous doctor's office allowed people to schedule appointments online through their patient portal or via text, which I found helpful. I do wish this was the case with this office. I also wish I could see after visit care instructions and information on the patient portal, as I can be forgetful with verbal instructions and would like to be able to refer back on the specific directions my doctor has given. Overall, I like this office, but having a more modern way of scheduling appointments and accessing my health data would make it 5 stars.

I just got new insurance -I called to make an appt. For my blood pressure- they told me I couldn't…read moremake an appt because I owed $100 from a deductible from an insurance I no longer have from 2024- I have no problem paying I just wanted to look into it. Maria at billing was a horrible representation of how Dr. Pat runs her practice. This lady was unprofessional, made you feel dumb if you don't know medical terms she was using, raised her voice at me and was extremely rude... I did call the office back to let them know how business is being handled and I it Shouldn't matter if I'm a new patient or old patient you shouldn't be treated like that.

Dr. Sanchez is an amazing, wonderful doctor who truly listens to his patients and is deeply…read moreconcerned with the quality of care he provides. His office is nice, and the staff has promptly handled all the forms and documents I've needed. I would recommend him over and over again as a family doctor. He takes a common-sense approach and spends ample time with each patient.

That time of year, annual wellness appointment. This has been my doctor for he last five years and…read moreI have nothing but good things to say. Dr Magina is the best and ladies if you're going through the change she's got your back. Office staff friendly and helpful. Shout out to Ebeny. Great job. Office is always nice and clean and no long wait times. The doctor actually spends time with you.

We would highly recommend this clinic. Our dealing have been with Doctor…read more Khaled Said he has been nothing short of spectacular. My husband and I are both seniors and it's been decades since we have experienced a medical professional as dedicated to making sure we are covered and comfortable. He has specifically returned our calls on a SUNDAY, and taken the time on office visits to make sure we understand all the aspects of our medical conditions. Dr. Kahaled Said is a breath of fresh Air! Nancy and Harold Rubinstein

I seen this doctor twice my second visit was on 7/30/2026 at 1:30 pm I arrived at 1:20 pm in Chino…read moreHills office,office was empty the nurse ignore me for twenty minutes by the doctor order and called me at 1:40 she is done with me I waited till 2:20 pm doctor never shows up came out to ask for a water the desk told me they have no water I was dizzy when I asked for the water at 2:40 I have to walk away because this doctor back ground did not want to serve me for some reason I contacted the board to report him,and I will file law suir against this doctor.

This review is for the office staff and not the doctor himself. I changed PCP's last month, when I…read morecalled for my initial appointment, I was told the soonest was a month out, I'm a diabetic and needed to be seen to receive a refill so as inconvenient as it was + having to go a full month without my medication, I decided to wait it out. Fast forward to this week, I call to confirm my appointment and I'm told they don't have one for me until May, another 5 weeks without medication. When I asked how this could have happened, the person I was talking with said they don't know, and there's nothing that could be done. The level of professionalism is seriously lacking with their appointment setter and level of care provided when speaking with someone that had a genuine concern for their own health, wasn't just disrespectful, but to brush it off as they did was more upsetting than them dropping the ball on my appointment. I hope their calls are recorded so management can pull the call and hear it for themselves. I had to call my insurance and change PCP's, my new doctors office heard what happened, seen me today and got me all squared away. If you're having issues being seen, I'd recommend trying other providers, because while I'm sure Dr. Baluyut is a fine physician, his office staff needs a serious reality check.

Dr. Michael Baluyut is our primary physician. He's always addressing all our questions regarding…read moreour health problems. Erica is most helpful in regards to our health insurance and schedules for office visits. All the staff are very efficient. They all care for your well being.

I had to show up at this facility to get some IV fluids because of severe dehydration and weight…read moreloss. My doctor called in a prescription for the meds and now I have a standing order to show up when I am dehydrated and feeling very weak. I've been sick for 18 months and they just finally gave me a diagnosis. Luckily it's not cancer. It's just something it's just a bunch of ulcers that have stopped me from eating and making me sick to my stomach I appreciate all the great care I was given at this facility and I think the nurse who gives the IV her name is Juliana and she gets 10+ stars for me

Worst experience ever. Short Asian doctor with cross eyes is an embarrassing excuse of a Doctor. He…read morebarely even examined me before trying to write up a prescription. He was beyond rude and told me he can't help me. I went to a different urgent care and they told me the exact opposite advice he did. He gave no explanation of the problem or anything. Waste of time and waste of money. Everyone in this building is rude and everyone here seems to have the same experience. This place will be shut down eventually 100%. DON'T go here

The staff and the doctor are great! Dr. FAKHOURY IS VERY caring. They were very helpful .read more

Called to make appointment, they asked me to hold. I held for 4 min then they hung up on me. I…read morewaited a few minutes and called back. Someone picked up the phone and hung it up on me. I figured it was an accident so I called back. Same thing you can hear the phone being picked up and slammed. Good doctor maybe but if the office runs like this I rather go find another office.

Brigid R. and Cynthia B. from back office did another great job today. I only wish their software…read moreworked as well as them minor issue but they knocked it out of the park!

This clinic is honestly a joke when it comes to customer service. The reception area is extremely…read morefrustrating to deal with. Every time I've been there, it feels like the front desk is more focused on gossiping and chatting instead of helping patients. I've watched calls go unanswered while staff are sitting at the desk, and when you do get help, the attitude is completely unnecessary. Patients come here because they need assistance, not to feel like they're bothering the people who are supposed to help them. The communication is terrible, the wait times are ridiculous, and the front desk needs a serious attitude and professionalism check.