I wish I had listened when I was warned about the reputation of this business and the people that work here. Unfortunately, this particular car, a 2001 M5 in Alpine White, didn't afford me the option of picking another dealership. I worked with Matt and Chance and came to a price that I agreed upon based on the conditions of the vehicle represented in their description, photos, and video. They then informed me of the 599.99 doc fee that they charge. In my opinion, this fee is a straight up rip off and North Carolina should limit dealers on these charges as most states do. (This is an entirely separate argument but worth mentioning for those interested in purchasing from them) The next step was to have a PPI done on the car. I found a reputable shop and had the car looked over. They brought some issues up to me in regards to codes and normal wear and tear from a 17 year old car. I went back to the guys and was able to get them to, at a minimum, fix the high intensity washer hose that was capped off. Other than that they wouldn't budge on anything. Again at a lack of better judgment I moved forward and booked a flight to finalize the deal in just less than two weeks time. They then demanded a $2000 deposit on the car to hold it for that time period which of course was non-refundable. Again I continued with a lack of better judgement and moved forward. I finally arrive in NC with excitement and anticipation to finally own a dream car of mine. I arrived at the dealership and the excitement I previously had turned to dread. The car from the outside looked as expected nothing out of the ordinary from the PPI and photos. The interior on the other hand was a complete 180 from what was represented. To say the least it was ROUGH! The two front seats showed the most neglect and were not as pictured. I was visibly upset, challenged Matt on the condition, and compared his video to the current condition of the seats. His only defense was that he didn't alter any videos or photos of the vehicle and that I didn't have to go through with the purchase. I was then stuck with the decision of walk away and lose 2k or purchase the car and try to salvage it the best I could. I hesitantly decided to move forward with it since I figured having the asset to try and salvage was better than handing them 2k of my money for nothing. I tried to enjoy what was left of the mini vacation in NC and would look into what options I had once back in NY. Upon returning home I reached out to the PPI shop to ask why they never informed me of the shape of the interior and sent a picture I took on Sunday three days after the purchase. They instantly got back to me and stated that the car didn't look like that when at their shop and we tried to figure out what could have happened. The best option to give cosmos some reasonable doubt (I didn't want to believe that this was done intentionally or with malice) was that the seats may have been dyed at some point and when detailed for delivery the chemicals used removed the dye from the seats. I reached out to Matt with my scenario, the photo, and asked him to assist me in getting this issue resolved. I was immediately met with denial that the car was in this shape and told Chance would reach out to me. I finally spoke with Chance and was told I must have tried to clean the seats and caused the damage myself. I asked him why I would try and clean a car that was just detailed after only three days of ownership and received more denials and accusations from them. I finally informed them that I would be leaving reviews and filing a lawsuit against cosmos for misrepresentation. They basically told me they didn't care and wouldn't be assisting me in any resolution. I hope this review helps at least one other individual from experiencing what I did and hope others learn from my mistakes. Always detail everything as much as possible and unfortunately never trust anyone. Avoid Cosmos at all costs!!! read more

To start, Cosmo Motors is a fantastic dealer!! From start to finish, the car buying experience was exceptional. I purchased a used 2013 Ram 3500 and had traveled from Ohio to North Carolina to do so. Prior to my trip, my salesman, Storm, was extremely knowledgeable about the truck. He answered every question in a very timely manner. If he did not have the answer, he found it, and responded to me right away. Due to my flight schedule, I arrived to the dealership prior to it even being open for business. They had a few people there to open the doors and I was treated like family. It was not the dog and pony show you get at just about every dealership you go to these days. They care about each and every person that walks through their doors. I met several employees that conducted the inspections on the truck. They took me around the vehicle and pointed a few little things they replaced and why. I met the owner, Cosmo, and we actually took his wife's car for a test ride while the final detailing was being finished on my truck. My truck looked and drove as advertised. The pictures actually did not do the truck any justice! Following my test drive, I sat down with the finance manager, Chance. We doubled checked all the paperwork and then I was on my way to drive back to Ohio. Cosmo also offered me a military discount on my truck. It's really hard to find a great dealer in this day and age but Cosmo has a customer for life!! Since my purchase, I have been contacted 3 times by Storm. He wanted to triple check that there were no issues with the truck. I can not say enough good about this dealer. They also sent some amazing chocolate chip cookies to my house with personalized Thank you! To everyone at Cosmo Motors, Thank you! Ryan Schramm read more

WARNING! Do not buy a car from this place! I made the grave mistake of doing so and paid dearly. Within 3 weeks of buying a car from this place i spent over $12000 plus in repairs. They would not even offer to help. I called MANY times and spoke with someone but rarely heard back. Before I signed papers to purchase I wanted piece of mind that IF something went wrong with the car that they would back me and fix it. ( A gentlemen's agreement, if you will) I was told by cosmo, that they are fair people and would certainly back me up within a reasonable amount of time. I believe my issues fall within those parameters! This owner is an absolute lying POS! The guys I was able to speak with over the phone are no different. I own this mistake. My hope is that people read this and learn from me and DO NOT step foot in that place! To you cosmo!..... I wish you nothing but the worst karma! read more

DO NOT PURCHASE A VEHICLE FROM THEM!!! THE ARE CROOKS. My brother bought a $450 plane ticket to NC from PA to purchase a vehicle they had promised to him. He paid $1,000.00 down for the vehicle. When he arrived to the dealership, the vehicle was NOT what he was promised. When he refused to buy the vehicle they told him they would not refund him his $1,000!! Then they refused to drive him to Enterprise to rent a car to drive back to Pennsylvania. What kind of business treats people like that?? read more

We bought our first car there in 2005. Bought 3 more since then. Their service department does all my maintenance and everyone there is always very helpful and goes above and beyond just to make sure we are satisfied. We even had one car wrapped, and 2 others we had several custom accessories added. Very happy returning customers. Definitely recommend these guys. You won't be disappointed. read more

I recently got my windows tinted for my wife's car. Not only were they knowledgeable about their products they got me in and out in the time they promised. Thanks to everyone that help at Cosmo Motors. read more

When I originally purchased my truck a few weeks ago, I thought Cosmos Motors had a good group of people there. I am older and have always purchased new cars, this was my first preowned vehicle. Now that the dust has settled, I am two weeks in on this vehicle and a check engine light came on. I contacted my salesman and explained the issue. I know these purchases are "AS IS", but two weeks after buying a truck that went through a vigorous inspection and brag about how great their mechanics are, I would expect better! My salesman said he would talk with the sales manager and get back to me. Well he never did, I had to reach back out to him. Then he said he just got busy and forgot, but would go talk with him - STILL NO RESPONSE! Funny how much attention you get when you are looking to buy! Well, the dealer is charging me $115.00 to run a diagnostics test, then there will be the cost of repairs! Even with "AS IS", buying a car should be an exciting time, fun and a satisfied feeling! And since word of mouth is the strongest advertisement, you would think they would follow up! (NO ONE HAS FROM COSMOS, SO DON"T REPLY TO THIS POST THAT YOU HAVE!) They other issue was financing, as I said this is my first used vehicle. I wasn't familiar with financing on used vehicles. I have excellent credit over 800, I was concerned about the 7.05% interest rate. I was going to reach out to find my own financing, but the finance guy Chance told me these are the type of rates that come with used vehicles and longer-term loans. It's what I will find everywhere I go. Well buyer be ware I found they same term loan now at four different companies ranging from 3.20%, 3.34%, 3.49% and 3.99%! SO, IF YOU HAVE GOOD OR EXCELLENT CREDIT FIND YOUR OWN! THEY MAKE MONEY PUTTING YOU INTO A HIGHER INTEREST RATE! ALL AROUND, I WOULD SAY BUYER BEWARE!!! read more

I was a little apprehensive buying a high end car sight unseen. I worked with Devan Scovern to purchase a 2001 Porsche 911 Turbo and was very impressed. Devan went as far as making a video on youtube just for me to see the condition and any issues. I received the car without any issues and would recommend this dealer to anyone looking for a high end car. They sent me a tin full of delicious chocolate chip cookies in the mail. Thank you Cosmo Motors! read more

Bought a WRX STI from them and engine blew a month later. So far have spent over $10,000 on repairs in 9 months. Recommend you have a mechanic look at anything they have before you buy. Better yet just avoid them altogether. I wish to God I had. read more

Great place to buy a car, service, and/or repair, they do it all! They have amazing inventory! When you go there you are truly treated like family, my personal salesman was Matt. No pressure to buy at all. Showed me several cars until I found the perfect one for me, thanks to Matt's hep. With financing I dealt with Chance and he made that a breeze. The owner and his wife both greeted me several times to make sure I was beyond satisfied. Never any pressure to buy from anyone! Everyone that works there is truly a professional, and care more about the customer, than they do about making a sale. They run the business a way a business should be run! I can't give them enough compliments, they are truly are several steps above the rest! The only issue I have is I can only give them 5 stars, as 5 stars is simply not enough for Cosmo Motors! Stop by, you will not be disappointed! read more

I have purchased several Ford Mustang Cobras from out-of-state dealers as well as other cars from local dealers, but Cosmo Motors is by far the best dealer that I have ever conducted business with in my car-buying lifetime. After getting the opportunity to sit in a Shelby GT350R at the NYC Auto Show in April, I have been on the hunt for a GT350/GT350R. I searched and contacted several dealers, but I ended up being frustrated by poor sales contacts and lack of appreciation for these muscle cars (the GT350 and my two Cobras). I was extremely fortunate to find a gorgeous 2017 GT350 with only 640 miles on the clock at Cosmo Motors! I was preparing for another disappointing experience, but I was completely wrong. Matt at Cosmo Motors was very much interested in putting a deal together. As an owner of many muscle cars, including his current 1500 HP beast, Matt shared my same passion and was determined to work with me. I received white glove treatment as Chance, the sales and finance manager, stepped me through the process of how they work with out-of-state customers on buy and trade-in transactions. Departing with my two Cobras was a struggle and when I was contemplating a different direction, I received a call from Cosmo (yes, the owner of Cosmo Motors). He learned about my desire to get into a GT350 and appreciated my Cobras, so he put together a deal that has never been done before in order to close the transaction. Not only did Cosmo and his team make my dream come true, but they also accommodated my request with delivering the GT350 in advance of my travel plans next week. Essentially, they shipped the GT350 the very next morning after we agreed on the terms of the transaction. AMAZING! Cosmo Motors has a customer for life!!! Thank you, Matt, Chance, Cosmo, and the rest of the team!!!! read more

I recently bought a BMW M3 Convertible from Cosmo Motors. My salesperson was Devan. The car I bought is a very nice vehicle but I did experience some hiccups in the process, most of which could have been avoided if the salesperson was more honest and direct and worried more about customer service than his commission check. Before I get into my specific issues, you should know that this dealership charges a $569 documentary fee to anyone and everyone buying a car here. RIDICUOUS. That fee is nothing more than front-end gross profit for the dealership. To go along with this, Devan walked me around the dealership showing off Cosmo's (the owner) car collection including Lamborghinis, Porsches and Ferraris as well as telling me about Cosmo's E39 M5 with over $60,000 of custom work. I am all about capitalism and profit is not a dirty work but flaunting the dealership owner's wealth in front of me but scoffing when I request a reduction in a crazy-high doc fee is not good business practice. Now, down to my specific issues. First, I noticed a brake vibration during test drive. Devan told me that the brakes were checked and are fine. Not the case. Once I got home and after experiencing worsening vibration from the brakes at highway speeds, my local German car garage showed me that the brake rotors were a bit warped and needed to be turned. Secondly, I was told by Devan after asking him on the phone if the car had it's oil changed at the dealership. He assured me that it had it's oil changed and said with pride that Cosmo is the only dealership in the area using AMSOil products. When I went to pick up the car a few days later, I discovered that the oil had NOT been changed. When bringing it to Devan's attention he tried to save face by saying that his technicians determined that the oil didn't need changing. While that may be true, the fact that he told me on the phone that the oil was changed and then that not being the case is what I have a problem with. In addition, the car had dirty carpets and a stain on the leather that needed re-cleaning before I took delivery. Granted, I was buying a classic BMW from the 90s and not a late-model Italian exotic but the level of customer care should NEVER vary based on the price of the car. I spoke with dealership management and demanded some compensation for my experience and they did agree to refund me $200 to cover the oil change and brake rotor turn job but again Devan, my salesman, forgot to send me my check until I called yesterday to motivate him again. Overall, I expected a higher level of service from this place. I think there is a lot of potential at this dealership and the cars for sale are certainly beautiful but the customer care needs to be elevated to match the quality of the products on offer. On a positive note, the F&I Manager Chance should be recognized for trying to salvage my experience as a customer. He and I are both Military Veterans and I think he could tell I was unhappy and he did step up to make things better by approving my refund. read more

jim pierce (You) reviewed in the last week Note their new location: Cosmo Motors 545 12th Street Drive NW Hickory, NC 28601 http://www.cosmomotorsonline.com/ I'm an old curmudgeon with particular tastes in cars. I was searching online for a jaguar convertible (XK) as a companion car for my jag coupe. After reviewing several, I found one online at Cosmo Motors. Went down there and looked it over and took a test ride in it. Great car, great price ... but found that the aftermarket wheels on it didn't jive with my purist taste (they were really cool wheels, just not stock). So I wandered into the showroom and was blown away by the varied selection of muscle cars, super cars, and all out road machines. I've never owned a 'bow tie' and never desired one (A Ford and Jag man all my life). There in a line of corvettes was a yellow 2004 Corvette Coupe that called to me. I looked it over real good and found it fit my wallet, fit my mountain touring car, weekend cruiser, and sometime motocross car desires. Without sitting in it, starting it or riding in it...I made them and offer. That generated a discussion which seemed to satisfy me and the dealership. The next day I picked up the car and then that evening discovered an issue with the 'new tires' on it. I took it back to Cosmos the next day to hash out the issue ( a minor one). Totally out of character for stereotypical car dealers....They replaced all four tires at no cost!! I'm really, I mean Really pleased with Cosmo Motors. Dustin, Devon, and Chance were a triple-threat of cool guys to deal with. Their service manager and his staff were equally great folks to handle my car the wonderful way they did. I would not hesitate to send my wife, daughter or any of my grand daughters to Cosmo Motors on their own to pick out a car and drive it home. I can't possible give a better commendation than that and have never felt that way about any dealership. (If there is any downside it is that I recently bought my wife a new Dodge from a Dodge dealer in Hickory....I should have gone to Cosmo's first and picked one of their fine previously loved rockets.) read more

Looked for months for the right 911 turbo. I came across Cosmo Motors on multiple websites and recognized the name from seeing them on a car in NASCAR. I checked out their inventory and couldn't believe the verity of hard to find cars they had. Including my dream 911 turbo. I contacted the dealership and got a quick response. Matt was on top of the process from the first min to the end. He sent me additional photos, video of the car, helped me with transportation to my beach house... everything. It was incredible. They have amazing pricing. I tried to negotiate but quickly realized that they aren't "that place" but their price on the car was already fair as it could have gotten. The financing was quickly arranged by Chance the finance/ general manager. He beat my credit unions rates and terms. Saved me a bunch of money. The car was shipped to my doorstep. When it arrived I still was a little nervous.. first time I've ever bought a $70k car without looking at it first. I'm not going to lie, I felt a little sceptical because everything was "too perfect". The car showed up, and not only was it as nice as they described it to be, it was even nicer! I couldn't believe how perfect this car was. It smelled brand new! There wasn't a chip or scratch, no paint work, no curb rash... nothing.. I drove the car over the weekend and took it to the dealer on Monday to get checked out "just in case" they said it was the cleanest 2008 turbo they have seen in a long time. I still felt like I was missing something. Things were way to easy, smooth and it was too good to be true. Well they weren't. It's been roughly a year, the car is still perfect, they sent me cookies after the sale, they sent me a Christmas card. The service is just unreal! I will never ever buy a car, any car anywhere but there. A+ guys. I couldn't be happier. -John read more

NEVER BUY HERE! Rude, arrogant, non-caring staff to include management! Looked at purchasing an Escalade from Storm. My husband spoke with him ALL week long and we were prepared to purchase. Made a special trip from 1 1/2 hours away. Thirty minutes from arriving, Storm informed us someone was there to look at buying the car. We complained to the sales manager; however, he constantly interrupted my husband and would not let him speak - making pitiful excuses. Then Storm called us back and said to come on down and look at the Escalade, that he wasn't "sure they were going to buy it". After my husband complained that it was dirty to do us that way, Storm said we could've put down a NON-REFUNDABLE $1,000 deposit to hold the vehicle, but didn't. So, pretty much putting the blame on us as to why we could lose the purchase of the vehicle. We were NEVER told about this option. We got there and, sure enough, the car was sold out from under us. After complaining to the manager while Storm was standing there with him, I had to stop Storm from interrupting me twice! He was extremely arrogant and rude. Both he and the sales manager stated it was "business". Yes, car buying is a "business", but there's a way to treat customers and they have NO CLUE how to do that. Storm then tried the bait and switch with me, offering me a Denali he had that was "exactly like the Escalade". I told him I wouldn't consider buying that car from him or the dealership if they were giving it to me for next to nothing. There's a way you treat people and there's a way you just sell cars and could care less about people. Cosmo Motors has the latter part down pat! read more