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    Cosmo Motors

    3.0 (55 reviews)
    Closed 9:00 am - 3:00 pm
    Updated 2 months ago

    Services - Cosmo Motors

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    19 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

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    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Routine automotive maintenance

    Transmission leak inspection

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    Lavinia I.

    I recently purchased a vehicle from Cosmo Motors and traded in my Porsche 911. The on site experience was good, didn't take long and the reps were friendly. Had it not been for the rest of this review, I would have given them 5 stars. My frustrations began a month after the transaction when I was charged for both my new vehicle as well as the one I sold a month prior. I called CM about it and they said that their third party processor didn't receive the paperwork. Ok...regardless of the reasons, I was out over $800 that I had to wait to get back once the issue was resolved. According to my bank, I was still the owner and financially responsible for the vehicle I no longer had in my possession. I had to keep calling back to get updates on the issue as I was not contacted when I was told I would be. By month two, the payment for the sold vehicle was due again. My bank still showed it had not been paid off. I finally spoke to the GM there who helped expedite the paperwork and I didn't have to make a second payment on the old car. But overall, I had two frustrating months trying to figure out how to get my old car paid off and my money back. When the paperwork finally got resolved, it was weeks after the sale so the payoff changed but I was still stuck paying the interest because the bank held me responsible, which I don't think is fair. The car was no longer in my possession so I shouldn't have had to keep paying anything on it. I'm out over $200 because of their paperwork mixup. I liked the guys who work there but I am giving an honest review based on my experience. I won't tell anyone to not buy from them, but be cautious and maybe do a follow-up a couple weeks later to verify that their paperwork got processed.

    H W.

    I had a great experience here! Thanks Storm! Do you hate the often sleezy, pressured feeling you get from other dealerships? Then come to Cosmo. I drove up from Charlotte and they were a pleasure to buy from. Really easy to work with. Very happy with the experience. Looking to make a few aesthetic updates to the car soon. Tell Cosmo's friend (the previous owner) that I will treat her well! Thanks again!

    Rear Tire edge of tread cut to shreds - same on both sides
    Keith T.

    Let me start by saying, I love the car... buuut, the after care of this dealership is VERY VERY poor, so take your chances - I wouldn't again. Bought a 2013 Dodge Viper, drove 9 hours to get it, the day before going down the salesman told me the "tires rub a little" - mmm thought I but Ok - I'll take a look. Getting there I looked over the car (and tires) all looked OK - took the car for a 1/2 mile test drive, rode Ok no rubbing so I bought the car. Still told that "these tires are special race tires and they bulge more than the originals so they may rub a little" ok drove the car home - 9 hours of every bridge and undulation the rubbing was painful. Got home and looked to see if I could tell where the rubbing came from - well - the rear tires are cut to shreds on the outside of the tread (cut to shreds) - I check the sizes the tires on the rear are undersize (345 and not standard 355) but the tires on the front are 305 and not the standard 295... anyway, this isn't going to get through inspection so I reach out to Cosmo and they tell me "They are the tires you need to drive the car" I explain that they may be stickier tires but they are now in an unsafe condition - their response "you can't put stock tires on a car like this it won't drive properly" I try again to explain that the tires are cut - the response "well if you don't like the car we will just take it back" - OK so I'll take the return and get my trade in back - I think they were surprised when I said that because the response is - "well we can't it's already been processed, but we will buy the car off you" yeah right at a nice depreciation for a weekend drive.... Bottom line all I was asking was Cosmo to "help" with the cost of new tires ($1700 out of my pocket when I just dropped $110,000 on the car) - if they had offered to even meet me halfway that would have been a gesture and changed the tone of this review - but it seems every little cent matters to Cosmo. Last note - the Carfax indicated that they did a "service" on the car before selling it - seems a Cosmo service does not include an Oil Change - again - skimping on basics on a $110,000 car is very "cheap". Buyers beware - basically nice cars but ZERO, Nada, Nothing, Nil customer support after the fact - you bought it - shame on you.....

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    Kevin H.

    Thank you for your continued support and the great review Marina!!

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    Kevin H.

    Thank your for the great review, Josh!

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    Ask the Community - Cosmo Motors

    Review Highlights - Cosmo Motors

    The sales team, finance manager Chance, Winston in service and Cosmo himself are fantastic to deal with!

    Mentioned in 10 reviews

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