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    Cosmonex

    5.0 (3 reviews)
    Open 12:00 am - 12:00 AM (Next day)

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    6 months ago

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    4 months ago

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    7 months ago

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    ADT Security Services

    ADT Security Services

    (312 reviews)

    One of our longtime vendors, for thirteen years now. I've been here at my company since 2009, so…read moreI've also been dealing with them for a long time. This company monitors our Fire System and our Alarm system. By telephone, it does take some time to reach a live person. You must select which service you need: commercial or home. It's a few minutes though. You can also monitor your system using their online portal. It is alright. I've been on there enough to know my way around to navigate. Otherwise, I could see how it would be deemed: not user-friendly. Things became easier for me when I was granted "Admin Access". I usually also need to call them to set our systems on "Test" mode when our there is service on our HVAC system or when our Fire System is having the quarterly test. There are several areas they they need access to such as the fire riser room, the monitoring box, and the rest of the panels, which are all over the property. Sometimes the service call turns out to be that the batteries need to be replaced. I like that I will get an email when the tech is on the way over; this just gives me a heads up. Some vendors assume that I am here all the time. Yes, I work full-time.

    ADT is becoming a total rip off. Had the out 6 months to trouble and replace system batteries…read more Charged $189 - not a problem. Had to call them back as system was sending an error that one of the sensors was showing low battery. They told me would $59 but end up charging plus another $189 for"diagnosis". Guy washers literally 10 minutes. He confirmed that battery was low and said the prior replacements should have lasted much longer. Don't mind tbd $59 plus the $3 for tbd battery but the diagnostic charge that they completed over the phone when I called is a total ripoff.

    Cosmonex - homeautomation - Updated August 2026

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