I had a new security system installed today, and Bassem was absolutely outstanding. He was here for nearly 7 hours and worked with such professionalism, patience, and attention to detail from start to finish. Not only did he complete the installation thoroughly, but he also went above and beyond by running new wiring to make everything cleaner and more secure. He even noticed my air conditioning tubing was loose and took the time to tape and secure it -- something he didn't have to do, but did simply because he cares about doing the job right. It's rare to see that level of dedication and pride in workmanship. Bassem truly exceeded expectations, and I'm incredibly grateful for his hard work and integrity. If you get him as your technician, you're in excellent hands! read more

Abhorrent service, over priced system, Trash app! This company is abhorrent! The consistant issue with them! Camera footage takes FORVWR to pull up. Notifications are delayed. I could be murdered or robbed before I would ever be notified. I am paying over $2k for thie shoddy system and equipment. They are a CLONE of SimpliSafe! DO NOT WASTE YOUR MONEY OR TOME WITH THIS COMPANY! I have already reported them to the BBB. I feel like I bought a lemon. read more

The sales people are continually coming to my door. I've told them multiple times that I am not interested in their service and they continue showing up day after day. They ring my doorbell causing my dogs to bark like crazy and even after I said, yet again, I am not interested, the sales guy wanted to argue about why I need a system. He continued regardless of how many times I said to stop coming to my house and I had to close the door on him. I don't know how many times I have to tell them to quit coming to my house before they stop. I also called customer service to have my address added to the "Do not contact" list. Maybe a negative review will get them to stop. If this continues, I will be filing harassment charges against the company. read more

Vinvint installed a doorbell and Driveway Camera. The technican said my current system was compatible with thier system. He just needed to install a new panel and add a device to the control box in the closet. I got two false alarms within weeks of the install. Talking to Vinvint was a complete nightmare. All they did was try to upsale the whole time. The 2 people I spoke to on the phone. Tried more to upsale than fix my problem. Between the 2 I spent more than an hour and a half on the phone and didn't get the problem resolved. Luckly I could still return the system which I did. The worst coustmer service ever. read more

Once they sell you a system and installation is done, good luck getting service. They expect you to solve everything yourself, and to get them to send a Technician they require $75 right off the bat. Their support agents online are clueless. read more

We were 'stooped' with the persistent 'salesman' I will not say his name as of yet.. might not be his real name anyways... this might be long.. our fault for getting scammed by this company .. they refuse to cancel our subscription.. it's been less than a month..we have nothing but trouble with all equipment.. yes it's our fault for not doing research first.. lessons learned.. we are taking legal action... so please save yourself from the misery that we are going thru right now. DO NOT USE Vivint! If there was a minus zero I would click it.. shame on them read more

I had Vivint put into my house. They told me that the system would be wired. I wasn't home for the installation. It is not hard-wired. It's wireless. First I tried to get out of the contract, but that is impossible. Now that the system is actually installed it doesn't even work. The app sucks and doesn't hardly ever work, it won't save settings, and the whole thing is just awful. Their customer service is obviously not in the US, and they literally border on a scam. Here is a conversation I just had with an agent in trying to disable my auto-pay because there isn't any way online: """"Thanks for the information. I'll proceed to disable AutoPay and set your account to receive invoices via hard copy. A fee of $1.99 will be added to your monthly bill. Shall we proceed? Camille J * 3:24 PM What do you mean a fee will be added? I never signed anything saying that. Read * 3:25 PM Camille J I understand your concern. The $1.99 fee is for customers who opt to receive paper invoices instead of digital ones. This fee helps cover the cost of printing and mailing. Would you like to proceed with disabling AutoPay and switching to paper invoices or via email? Camille J * 3:25 PM IM NOT ASKING FOR PAPER BILLS. I'M ASKING TO REMOVE AUTOPAY Read * 3:26 PM Camille J I understand you. May I have the billing email address please? Camille J * 3:26 PM davgoodley@gmail.com Read * 3:26 PM Camille J Got it, I'll disable AutoPay and ensure your invoices are sent to your email address. This will be done shortly.""""" Frankly this is one company that you will definitely hear about a class action lawsuit about sometime soon. It's ridiculous. NEVER USE VIVINT. They're crooks, it's as simple as that. read more

DO NOT ever use ViVINT !! Warning - they continue to bill you - even after several phone calls and assistance to close your account!! Several complaints nationwide! Even after my house sold and business shutdown to new owner. Both accounts- we continue to be billed - and so do the new owners !! VIVINT SUCKS ! DONT EVER USE THEM !! read more

Don't answer the door they're pushy salesman you're looking at well over 100 a month for everything I have subscription free now.

I've attempted to cancel my service twice. I feel harassed because how long it took to finally get cancelled.I mentioned at least 10 times to cancel my service and they act like they don't hear what I say. Then I was told that I have to follow/agree with what they state or they would NOT cancel my service. I also asked for a supervisor multiple times and was refused. I would NEVER RECOMMEND this company to anyone. It's not the same as when I initially became a customer. -111 read more

vivint will lie to you to get a sale, if you are contracted with another service they will not pay them off as promised. do not fall for it. you will get stuck with a bill and get no help in resolving it do not use vivint read more

They felt comfortable enough to call me to death, debit my account. But when I called to cancel my service, they won't let me. They have my name, address, bank account, email, phone number and my money that they helped themselves to but they won't let me cancel. My email is full so I can't be emailed. But I was able to sign in and message them to cancel my account. Vivint most of the time doesn't work. It's trash. read more

This place just wants your money. I've had dogs poop in my lawn repeatedly, things stolen from my car, even almost got into a shootout right in front of my house; only to get none of it caught on my surveillance cameras. I even asked for them to send someone to help me with my discrepancies. They STILL haven't sent anyone out. They're (Vinvint) horrible. If you like a rip off, this definitely won't let you down. read more

Do not go with vivint. The customer service is horrible and their door to door reps are disrespectful.

Their customer service really sucks. Their phone system is poor when you want to cancel. They do everything they can to prevent you from canceling and to listen to you until you actually get emphatic with them. I wouldn't recommend them to anyone. The contracts are a rip off. The equipment is mediocre and very expensive. read more

I would give them less than 1 if I could. I have never had so much issues trying to cancel a service. Moved and sold the house. They wanted the new people that owned the house to buy their product. I have no idea who bought it and don't care if they signed up for this service. It took hours and months and still no resolution. Called to cancel and was not told they needed a letter. Was told it will be canceled. A month later same thing. Finally got told to write a cancelation letter. Did wite a letter and was still charged. Going on 4 months now. Worse service ever. So happy I never needed to call them for help!! Who knows what kind of service they actually provide. Worse customer service i have ever experienced!!! read more

Horrible do not do it, the service was crap and the customer service is even worse. I cancelled my account and paid over $300 to buy out of my contract, they never cancelled my account and continued to charge me. They keep telling me the same thing over the phone that my request to cancel is in and once it is approved i will get my money back. I am now getting my lawyer involved and will be suing them. read more

We have had a terrible experience with Vivint. Their sales people tell you anything you want to hear to get you to sign a contract. We told the sales person we were only interested in switching from Brinks if they could beat the price we were paying for Brinks. We agreed on a price but quickly had problems with our equipment. Our sales person kept promising free months of service to keep us from canceling. But he would never put it in writing. I asked him 3 times and he always said he would email me the promised adjustment. When we signed up I told the salesman I didn't think we were still under contract with Brinks but I needed to check. He assured me if I still had a contract that Vivint would pay it off up to $4,000. The next day I found out I owed a little over $400. He told me that it wouldn't be a problem and that Vivint would send a debit card in the mail for the remaining balance. A couple weeks later I asked about the card and he told me that Vivint doesn't buy out contracts any longer but in order to keep us as customers, he would take care of it. Right about the time we were about to go past our 30 day trial, our salesman stopped contacting us. I called Vivint to cancel and they told me it was too late. I don't have all the salesman's promises in writing so I don't expect all the promises to be honored, but I have several text messages where he said he would pay off our contract and give us 4 free months of service for our troubles. I showed the messages to Vivint and they refuse to let us out of our contract or pay off our Brinks contract. We are beyond frustrated with Vivint and the shady salesperson and wanted to warn others to get everything they promise you in writing before signing anything. read more

In the past 3 days I've had 2 alarm activations. I was away from the home when my alarm activations was triggered. I notified Vivint that I was away from the home & requested authorities to be dispatched. Neither of the two times did Vivint follow up with me to communicate their findings. Either that the home was/is secure or that there has been damage/a break in. This isn't the first time I've experienced this type of service from Vivint so I'm not surprised. I just want people to be aware of the type of response this company offers before they commit. I do not feel like Vivint takes the safety & security of my home & my loved ones into consideration at all. read more

0 stars! I have owned three homes over 20 years and been in customer service myself for over 30 years and I have never experienced worse service than I have with this company. We had a complete home security system installed nearly 6 years ago. It was fine for a couple years. Expensive but good app and worked well. The. Our driveway camera went down. After an hour & a half on the phone, the only solution offered was a new camera that cost $500 as our camera was now out of date. When we declined, they said they could send a new Wi-Fi router that should fix it and charged us for that. It did nothing. Fast forward another 18 months & we decided to make a change. When we called to cancel service well outside our contract, we were out through the wringer for more than 30 minutes. Then they offered to reduce our monthly payment by 2/3 and replace both cameras for free. Our service had been off for more than a week and no one ever checked on it. Now they want to fix the problem. And after all that, I still have to send an official notice to end service. This is the scam of alll scams! These people should be arrested. They are rude, inefficient and ineffective. Use at your own risk!!! read more

Estuve con esta compañía por 4 Años y después de ese tiempo, por 4 meses y ya sin contrato no he podido cancelar mi cuenta. Llamo y me ponen en espera y después me cuelgan el teléfono cuando saben que quiero cancelar.Ahora me están cobrando de más y aún así me quieren cancelar. Es ridículo como se aprovechan de la gente y muchas veces no podemos hacer nada.Todavia no puedo sacarme de ellos El servicio es pésimo porque si no tienes aseguranza y no funciona algo no te arreglan nada a menos que pagues. Es un problema más que una ayuda. Solo ayudan cuando vas a contratarlos. Después, solo problemas read more

A big fat ZERO star for Vivint. Hate the damn useless system. Should never have switch from ADT to Vivint. From the salesman who was a liar to poor Installation, to customer service on the phone. They have the Worst Smoke/fire alarm. More than 10 false alarms in 2 years. I've asked for a follow-up call every single time, but no one ever call me back or came to my home to check on why the equipment keep malfuncting. Worst is that they don't allow a push notification be setup on the app so we can get an instant notice if the smoke alarm is trigger or if it detects a burglary while the system is armed. Also hate their customer rep on the phone are rude and useless. Obviously these people are answering the calls from their home. So unprofessional and distracting with all the background noise, i.e. Kids playing, crying, loud conversations, TV noise, music. And they don't even speak English clear enough to understand them. So damn frustrating. The front door is always acting up. Can't lock or unlock the door remotely half the time. Cameras goes offline at the worst timing. Audio are the doorbell is a joke. We are stuck with them for 5 years. 3 more years to go or we have to pay $2500. Worst experience ever with any company. If you want to pay $180 months to get you SHITTY useless service, then Vivint is for you. They are scammers. People stay far away from Vivint!!! HATE Vivint with a passion!!!!! read more

Do not use these guys. The after sales service is terrible. They outsource customer service to offshore call centers.

I don't understand all the negative reviews. I've been with Vivint for more than 5 years and they have been amazing. No large fees for signing up, very helpful on the phone for any issues with system and respond quickly. I had a couple of false alarms that I triggered myself and they responded quickly over the speaker in the panel to ask me if I need help. So I really don't understand at all why so many negative reviews, their equipment and customer service is top notch. read more

Horrible experience with them for the last 5 years. My cameras keep going offline hundreds times everyday, some sensors went bad, control penal went black and system stops working for days. You name it all kinds of issues, everytime I called them they never really tried to fix the issue always tried to sell me their new equipments, which are way way way too much overpriced. $400 for one out door camera! I canceled them today and I'm very happy I don't have to deal with them again in my life! Buy the way even cancel them was such a headache, they kept offered me this and that deals and lower my monitoring fees just don't wanna do it, at the end I will have to send a email with my info and reason of cancel. I'm the one who needs to explain in this? Anyway you should avoid this company at all cost, equipments are way over priced, quality not that good either, customer service is 0/10. read more

DO NOT EVER SIGN UP WITH VIVINT FOR YOUR HOME SECURITY ALARM SYSTEM! Never. Ever. Even when our contract with Vivint was finished and our equipment have been paid in full for two years already the company would not let us cancel our service even when we do not want it anymore and we've moved to another house. It took two months from the time we asked that our account be cancelled to cancellation and every time we follow-up on our request to cancel they either made it sound like we have a legal obligation to keep our account active (which legally we do not have since our contract period have been finished and the equipment paid in full for a couple of years already) or they keep on forcing options to keep our account active. Finally, I told them that if they do not cancel our account I will seek legal remedies and that finally made them process our request for cancellation. Vivint is a company that thrives on forcing their products on customers even if the customer wants to cancel the account or do not want their products and services anymore. DO NOT EVER SIGN UP WITH VIVINT!!! read more

After posting on Yelp I was contacted. They immediately took care of my issue. I am sorry it came to this but very grateful this problem has been resolved. Leigh the customer service person was very apologetic and helpful. read more

Tech folks are fine. Billing office is a nightmare. Sold my home new buyer wanted to continue with them, followed their procedure and I'm stilled getting billed months later. Called every month and have been reassured that was the last month but still going on. Latest conversation was back office is working on it. Called new buyer as well he's getting charged too. I asked if I owed them anything and they assured me i didn't , so why keep charging me. Its the old fashion runaround. Horrible customer service. read more

I called to switch security systems. I spoke to a really nice women and she told me about a system takeover. Signed me up for services and a few replacement pieces of equipment. Quoted me a monthly price which was around what I was currently paying. Everything was wonderful and I was happy Fast forward to install day. The technician arrived and was nice but informed me that all my window/door sensors (well over 20) could not be taken over and they would cost approx $50/sensor which would dramatically increase my monthly fee as they finance the equipment and work into the payment. This was not even mentioned on the day I called. I call vivant to discuss this and they cancel my contract and loan (wonderful) but that doesn't help with the credit inquiry they ran for my equipment loan. I would never recommend this company. It's very fraudulent not to mention that your payment could potentially increase exponentially PRIOR to running a credit score. Run farrrr away from them especially if you are in the market for a take over or have a lot of windows and doors. Other companies will provide the equipment up front without charging you per piece. read more

STAY AWAY!!! We PAID IN FULL but when the technician showed up, his work order is Completely Different than our paid in full quote (it was missing Several of the cameras/sensors we PAID IN FULL for) The technician left. We spent more than an hour on the phone each representative would just transfer us without telling us they were transferring us, then the person who picked up would have no idea what's going on. We spoke to a couple different managers but NO ONE knows what's going on. (one of the managers tried to say that the technician must be inexperienced, although he says he's told me he's been with the company for 20 years. Also, another manager insinuated that I must've let a random person into my house - who was wearing a Vivint shirt and had all my info - instead of one of their technicians. Ummm... even if that's true, the "real" technician never showed up, then. That's ridiculous.) Before the install debauchery, every time we called to try to confirm our quote and pay for it, NO ONE knew what was going on, nor could they find our last quote (even though we had quote numbers) so we always had to go up to a manager to rebuild the quote that we had. They are an absolute hot mess. My mother canceled her system that she has had for years, and I requested a refund and canceled everything, as well. I have yet to be refunded. read more

HARASSMENT! 8 months. After Vivint came to my home to give a quote. (We did not purchase ). A Vivint sales person shows up at my door. Asking for me by last name! No call, text, nor email. To show up at someone's home. 720PM on a Saturday night. The man had no vehicle. And said his boss dropped him off. The man with NO ID a Vivint shirt and an iPad. Vivint. I'm putting you on notice for your harassment. read more

Vivint - Harassing Vivint rep. - Security Systems Near Me - Las Vegas, Nevada

We spent almost $11,000 on a Vivint system about a month ago. It still doesn't work. The guys who installed it are no where to be found and the service techs they assigned to fix our system have no call / no showed twice now. Oh, and they left my A/V room looking like a tornado had just gone through it. Every time we call customer service we are answered by a nice person in INDIA who have no idea how to escalate or resolve any issue - it's so bad that they might as well not have a call center. The tech who was assigned to us today answered his phone and said he'd still make it but later, then he ghosted us. Wouldn't answer calls or texts. The system was pretty sharp for the three days that it worked, but I already wished we had gone with a local company who cares about their customers and their reputation. read more

This is a follow up to my recent review of Vivent. As it is posted, at the conclusion of my experience with a Vivent customer neighbor of mine, the business owner of Vivent on Lake Meadin Las Vegas, left a note stating they were sorry to hear of my experience and that they were there to help. Well in the course of my review I pointed out that the disturbance caused by the cat call sound coming from the house was intermittent and was audible only when a resident of the home was outside the residence. Well, someone, I presume from Vivent most likely went to the home and "fixed" the problem by having the cat call go off every few seconds regardless of whether or not a resident was outside. So that is quite likely the spiteful type of people responsible for creating a potentially nasty situation. The point here is that ultimately someone with a conscience stepped in and turned the sound off altogether. The nuisance sounds have completely ceased and it is highly unlikely that it was any representative of Vivent. I was really half expecting to see the roof fly open on a hinge and a huge Jack - the - Box head on the end of a spring pop out and go "boogah boogah boogah" or something like some surreal episode from the 1960's Batman TV series. It was getting pretty problematic for me and the fact that there are children occasionally happening past as well as ladies next door to me whom I really don't know for sure really appreciated the harassing sound of sorts. So if the people responsible for stopping that nonsense is reading this, I extend my most sincere offering of gratitude and thanks. Seriously. Again I doubt it was anyone from Vivent that turned the thing off and with that highly recommend avoiding that company's services. I once again recommend checking Walmart for a wireless security camera system that you can purchase for around if not less than two hundred dollars to get you started with two cameras anyway. If you can operate a power drill, or know someone who can, to drill the holes for the cameras you are in business and ready to go in no time. No monthly cost, just an installation fee if you have to pay a responsible business to put the cameras up where you want them where they will serve you best personally. If you can read and follow relatively simple instructions, you will save a ton each year in fee's whether you decide to not use Vivent or any other obsolete home security service. Love you back just the same team. And thank you again whoever helped out in this situation. read more

If i could give zero stars I would. Our home was broken into, NONE of the several motion detectors or glass breaking sensors we ordered through Vivant worked or served their purpose. The alarm only triggered because they tried to access the garage, which was locked and it shook the sensor. The DVR system STILL doesn't work properly, it will take DAYS to load playback features. Our front camera's will go offline for no reason. We've had several techs out here to service them and "temporary fix them" The camera's picture is soo terrible, we can't make out facial features, license plate number, car makes or models. We've called customer service every day, to speak to someone since the break in, - we are placed on hold for over 15 minutes before we are disconnected. We've tried the chat feature several times and it will conveniently disconnected making us start the process all over again. This company has been nothing but vultures. read more

This company is a huge scam! I couldn't be more direct then when I write .. STAY AWAY FROM THIS COMPANY AND ANYTHING TO DO WITH IT! I have already done what I could do which was call customer service (twice) and try to resolve my issue. So nothing will be more of a slap in the face if Vivint writes a comment below : "sorry for your experience ...please email us" SURE. I would never recommend this company and the services they provide. Unfortunately I'm tied down via contract. So I will do what I'm suppose to and pay my monthly rate until the contract is over. Then I will cancel. read more

After doing some research online for alternatives to ADT for security and monitoring, I came across Vivint. I read a couple of positive articles and gave them a call to get a quote on installing a security system in my new house. The salesman was very friendly and after thinking about it, I deceived to move forward with the process. We got the credit limit and made an agreement to get all the equipment I wanted with a $200.26 deposit. The first issue arised when the manager called the day after I set up my appointment and asked to move the install to the next night even though I had an appointment set for a morning a few days later. We abliged - even though it was a bit of an inconvenience and moved some things around. The next evening 45 minutes after the tech was supposed to arrive, I called the manager and said I couldn't wait any longer and I wanted my original appointment back. He apologies and says this never happens. The tech did arrive on the next scheduled appointment and installed the equipment. I signed the agreement on the iPad and he left. About 10 minutes later, I noticed an attempt to charge over $500 on my credit card from Vivint. After calling billing, I find out it's because the original agreement wasn't followed through and instead of the salesman and manager "chipping" in as they said they would to make the deal - now I'm on the hook. I immediately told the rep I wanted to cancel the whole thing. You are able to cancel within a certain amount of time. They transferred me to their customer loyalty team and the agent their convinced me into letting her contact the salesman to confirm the deal. She told me they would be back in touch within 24-48 hours and I would be able to cancel if I wanted to at that time. After no call back and 3 days passing, I decided to call and follow up with what was going on. Again being transferred to the loyalty department, they apologized, but couldn't do anything because a supervisor wasn't in. Another night wasted on the phone with Vivint and another promise for an email from their superior to fix my issue. Please note - I asked MULTIPLE TIMES since day 1 - to cancel. Nothing is more annoying than being promised something and then have it not come through. Now, however; another caveat - the 3 days has passed to cancel my contract. Even though they promised to contact me and I've now had to call 3 days to try and get this resolved and they keep telling me someone will contact me tomorrow. The latest supervisor I spoke to told me my only option to get out of the contract is to pay the $2200 for equipment and 50% of service for 3 years - my system has only been installed for a week and I have been disputing since day one minute one. Vivint is a scam - they will tell you what you want to hear and then once installed will show their true colors. It seems their goal is to get customers past the 3 days cancellation time and then disregard them and tie them into a contract for supbar service and equipment. The background was so loud and chaotic when I was speaking to the supervisor yesterday it was unbelievable. I can't believe they want me to believe they have the ability to secure my property. DONT SIGN UP FOR VIVINT. I am not cheap and am not a liar. I do expect to be treated with respect as a customer and deserve to have promises kept when dealing with salesmen. Why would Vivint want to continue with an unhappy customer for 3 years after all of this has occurred? It's because they only want your money. read more

The worst company you can find. I was told thr camras are hard wired when the whole time they are wifi connected... I called to cancel after I paid $2900 in full. An they said unfortunately you can not cancel due to contract... avoid this COMPANY AT ALL COST.. the camras are not as good as they sell them. read more

Cameras always going offline. Reboot system a few times a day. Have tried to reboot camera also. Almost $100 to get a technician to come out and check. read more

I can't get a person who speaks English on the phone. Whoever bought this company needs to fix a lot of problems. Wish I had not bought a Vivint system. One morning I woke up and couldn't use my remote access and the cameras stopped working. read more

Sent their door to door sales woman to our neighbor. After I politely told her there's a no solicitation sign posted for the neighborhood, on our door and a no trespassing sign in the yard she seriously said "That's ok, are you the home owner? Do you have a security system?" Shut the door in her face as trespassing is breaking the law. Door-door sales is outdated and unethical! Next "Vivint" employee that rings my door bell I'll press trespassing charges. read more