Sad to report that this store is no longer capable of selling good quality products that are good enough for normal, self-respecting human beings to buy. Bleghh. I'm not talking about just this location in specific though but Cotton On overall. The Century City Mall branch happens to be the closest location and my to-go to store for most of the clothing. At least it was last year. I'm a really tall person and finding something comfortable that's long enough to fit my giraffe like legs and monster arms is usually quite a challenge. During a year of isolation, while staying at home my closet literally filled with tees, fleece and regular hoodies, as well as sweatpants from this store. I used to rave about their quality for the price. For $30-$40 I could get really good clothes that wasn't any worse than Abercrombie or other, higher fashion brands that cost more. This year Cotton On is cutting costs. First they started making fleece hoodies without any fleece, then took the quality down on most other products. This weekend I visited the store. I was very curious to see if they introduced any new styles. I used to spend here hundreds of dollars and some employees already knew me by name. This time I walked out of there without buying a single thing. Not even a T-shirt. They dropped quality on everything! This is now really a store for teenagers only who may not really care much about quality. Even then, I'm pretty sure modern youth, with a higher sense of entitlement will want to wear items of higher quality that sits and feels really good. So right now Cotton on has the worst quality hoodies on the market. When I left the store this weekend I ended up going to the first floor of the mall to Abercrombie and Finch, picked up two new hoodies that I was so happy were a real quality product. As successful as Cotton On became at some point , unless they bring the quality back up on their products they will start noticing drop in sales and suffer eventually. I'm out. read more

Was changing with my daughter and the employee yelled at us saying that only one person could be changing at a time. She also rushed us and didn't give us time to change back. 0/10 experience and I never will go here again. read more

Got great service from Robert in selecting two pairs of jeans. He knew where everything was in the store, understood what I was looking for, and made it easy and fun to find the right items for a great price and fit. This is how brick and mortar retail is supposed to work - what a pleasure to shop! read more

Came in for some jeans. Was minding my business not bothering the ladies at the front with any questions until I wanted to try on the jeans. Fitting rooms were closed therefore I had to go ask for assistance. Girl at the front seemed to be annoyed by my request. It was in the morning so I thought it's okay we're all moody and tired. Tracy rang me up later on and let me tell you that I could feel she was so bothered I was there asking questions about the sale and what my total would be. She almost refused the sale because I didn't have the physical card with me until I asked to split the payment. I get it, retail is not fun but go find yourself a job where you don't deal with people and where your presence doesn't ruin other's mood. read more

So, we got here about 8:45 pm and we were aware that the mall closes at 9:00 pm. So, we were looking around because we needed to shop for our up coming trip. So, we needed a lot of stuff. One of the staff approached us and greeted us which was nice. Then immediately after 30 sec, she said we are closing in 15 mins. We said it's ok and we'll be quick. So, my friend she was picking bunch of stuff to try on. Then she approached us again and said: "all the fitting room are closed too soooo if" and we were kind of upset because we technically still had 10 minutes to shop according to the store hours. As we were in the store we saw that bunch of people tried to enter and at 8:50 pm. And the staff refused to let them in. They simply had the doors closed at 8:50pm. In my experience store should close at 9:00pm and remain open for the customers that are already in the store. Too bad for them! We went to Abercrombie & Fitch and they stayed open until 9:35pm and they were super nice. They wished us a good trip and shared some experiences. They were amazing!! read more

Cotton On - Children's Clothing Near Me - Los Angeles, California

Clothes are great and well-priced, staff is bad. At 9pm they told us the register was closing and gave us no leeway. It's typical that you can go over time 5-10 minutes without being hounded to leave. Bad shopping experience that prevented us from buying more. Perhaps the staff is underpaid and not incentivized to help at all? read more

I would give 0 stars if I could. I don't usually write reviews and especially negative ones but my experience today was so uncomfortable I felt I must share with anyone thinking of coming to this location. Today I walked in and picked up some overalls that I've been saving up to buy for a while now as a worker comes up to me and tells me to leave the pants on the hangers. I had no problem with this and went about my business but I definitely felt uncomfortable with her tone of voice and the fact that she was on her phone when she said it to me. Costumer service hello?? Where have you gone? She acted like a girl in highschool (maybe she is). Regardless of me moving on, this girl goes towards the back and begins chatting about me to her co-worker. At first I think, "they're probably not talking about me" until I look back and see one of them literally pointing at me. I felt so uncomfortable standing in there, being talked about as I'm standing literally feet away from them. Everytime I come in all the female employees are bratty and rude, the only time anyone ever offered me help was over a month ago and it was a very kind gentleman putting away clothes. Truthfully, after reading other reviews and seeing the rating on this store, I can see why people have such an issue. Probably wont be coming here anymore even though its the closest cotton on near me. read more

I purchased a gift for a friend on Mother's Day, and provided a gift receipt. She went to return the gift and asked for store credit so that she could come back and shop later when she had time. They wouldn't give her a store credit, and said they recently updated their computer systems and it doesn't allow store credit or gift cards to be provided. The manager said she had complained to corporate several times since last year, but nothing was being done about it. This sounds very fraudulent and unethical to me. I am not shopping here again, knowing that anyone I've purchased a gift for can't return it. Beware!! read more

This was my second time visiting this store. First time I was just browsing - sorta looking for joggers or leggings, but I wasn't in *need* of them. I was hoping for a price convincing enough of changing my indecisive mind. I asked the sales girl if sale items were final sale, she said "no". But still, I decided to sleep on it. Fast forward a couple of weeks, I return with the same mindset. This time I find some patterned leggings with accents of lavender (which I cannot resist because it's a challenging color to find!). The cashier rings me up and mentions that it's exchange only since it's sale. I know that's not exactly 'final sale', but it feels like it. I purchased them because I truly love them, but something about not getting my cash back if I change my mind never sits well with me. - The girl who let me into the fitting room was kind and polite, but I was never greeted when I entered the store and that alwayssss bothers me. - Tip: Sign up for their rewards program. It's free and you'll save $10 on your NEXT visit! read more

This is the dustiest place I've ever seen in my life. Dust particles are floating everywhere and there are huge clumps of dust on the floor. My eyes were watering and my nose was completely stuffed up by the time I left. read more

Was here 3/30 Sunday. One cashier and she was ringing up an employee and applying discounts l.. I did give them about 10 mins before I just gave up and left... 1 item is all I have, would have thought the cashier would rung me up very quickly and get on with my shopping since other stores close in 30 mins... no one else was behind me I was the only one.. horrible service from the employees and 2 passed me without acknowledging me.. horrible basic customer service.. read more

Every time I walk into this specific cotton on, i always get greeted and informed on any sales. But this time unfortunately i had to do a return / exchange. The lovely Kristianna and Salma were very helpful with making sure the process went smoothly. We did have some issues, however they did every step possible to make sure I left a happy customer! thank you girls for being awesome and keeping a great energy in the store, especially through the hectic holidays! read more

I love this place. Great deals and a very pleasant staff, especially Salma. I got to the mall very late and only needed to pick up some very specific socks for an event. I believe it was a minute until closing and she took me in, knew exactly what I needed and I was out there very quickly. read more