Masters of false advertising, stay away. We went to look at 2 cars today that were advertised on their website (today). Lo and behold, when we got there both cars had been sold! But they would be delighted to sell us the exact same thing for $800 more, not included their ridiculous fairy tale fees added on. If you're dumber than a bag of hammers you'll love this place. read more

HORRIBLE experience! I do not recommend their service department at all! I will no longer be bringing my vehicles in to them. I have no idea what has happened to them but they have definitely gone down hill. You cannot get ahold of anyone! I tried for days and they have horrible customer service. I even spoke with management and they were no help at all and after being re-directed multiple times they still avoided my calls! I always put up with their ridiculous pricing because I liked my service advisor, but when I recently brought my SRX to a different Cadillac dealership the customer service was 10x better and I didn't feel like I was being ripped off like I always did at Coulter! *In reply to Coulter's comment back to me.. We've had a huge communication issue for weeks now. I have no interest in contacting you since I've already took my business elsewhere. I've also discovered that you've been ripping me off for years, so you've lost my business along with my family and friend's business. read more

It's almost impossible to give a 5 star rating to a car dealership, because although this place was miles better than previous places I had visited, it's in their nature to try to pull a fast one on an unsuspecting customer. They are the scorpion, but I refused to be the frog. I had sent a few emails back and forth to John Skoko before I arrived. I told him I didn't want any games, just to buy a car. True to his word when we arrived he had the keys to the car we were interested in and we went for a test drive which included the freeway. John was knowledgeable about the vehicle, he knew the features and the specifications. He was patient and engaging. When it came time to talk numbers and play the game, negotiations almost went south with some hidden mystery fees that even the manager didn't know what they were for. "Every dealership charges that", they said, but were silent when I asked exactly what it was. That's the state charging that, not us, they claimed, but quickly contradicted themselves when I asked for the fees to be itemized. After some back and forth they were taken off. I might be from England, but I didn't come over on the last boat. Once we got everything squared away I got the deal that was advertised on the GMC website. That's all I wanted. But I did have to put up a fight. All in all it took four hours from walking in to driving off in a new car. Almost, but not completely painless. read more

The engine failed on my car in the last week of June. Busy work schedule. So I needed to get a new car quickly. After looking online at ratings for local dealers then checking the company websites for affordable vehicles and doing my budget in lieu of this unexpected need, I settled on a vehicle at Coulter Tempe. I've been working on my credit for the last 8 years and finally have an excellent rating. I also had a bit of cash that I could put down on the vehicle since I'm saving to buy my first home next year. I should've been an easy sell. In and out in 20- 30 mins. The experience started out wonderfully. I submitted an online inquiry for the vehicle I was interested in, and contacted next day to set up an appointment to see the car and talk pricing. The expectation set was that the car was at "our sister site, but we can have it brought here no problem. Ask for the sales manager Dennis." When I got to the place, I was greeted outside by Joe. I let him know the car I was interested in and asked if 'Dennis' was a manager there. He told me "no." So I thought I'd incorrectly remembered the name of the manager I was supposed to ask for. Joe took me into his office to pull up my online request. I told him about my credit and such. He confirmed that the vehicle was at a different site and would need to be brought to their location. He offered to show me some vehicles they had on site for an expedited response. He said he'd get me some good deals. I told him I didn't want to pay on the car for more that 4 yrs and that I had a budget I wanted to stay within. Joe offered to show be a car that I'd seen online and knew was $5000 over budget from the grunt work Id done before coming to the site. Test drove. It was nice indeed. But too costly. Even with his 'good deal.' Next attempt was to sell me another, more expensive, vehicle which was 2 years older w/ dings around the housing and w/ double the mileage of the vehicle I came in ready to purchase. 30min visit became an 1 1/2 hour. He said he could get it for me at $25 more than I wanted to spend monthly in financing. I didn't accept that so he brought in his manager- Dennis- yep, Dennis. Dennis guaranteed me that this older car is superior to the one I'm interested in. He says "take it home tonight, do some research, drive it back tomorrow. If you don't like it we will get you into the car you wanted." By now I'd spent 2 hours in this place with nothing to show for it. So I agreed and signed off on paperwork. I called back the next day and am told Dennis is gone home for the day. The vehicle hasn't been relocated. The following day I get a voicemail from Joe saying the vehicle was sold. I go onto the Coulter Nissan site and see it's still listed and take screenshots. The price was even cheaper on this site. I follow up w/ Joe and he says he'll investigate it further. He calls back and tells me they got the car and that it now costs more than the price that it was listed as on Coulter Tempe's website because of a trade in promo. "Come in tonight to pick it up." So I called Coulter Nissan pretending to be a new customer to get a price quote and they proved that was a lie. When I got to Coulter Tempe to pick up the car. Dennis told me that the higher price was his final price and that he was only having the conversation because he told me he would last time we met. What arrogance!? You mean these 3 days I've spent with this process is a courtesy? How about doing the right thing and following up on the expectation YOU SET?! I continued the conversation with Joe and told him it was unfair practice to sell at a higher cost than the asking price on their website. The price I was asking for was already higher than the price on Coulter Nissan's site. If I'd gone there to get it in the first place, I'd have been way better off. He comes back and finally gets me the vehicle for the Coulter Tempe online price. it's frustrating, the amount of time it took to get the vehicle at the online asking price. You would have thought they'd offer some type of compensation for the waste of my time but instead they kept pushing for more money. This place, and that 'manager,' should be ashamed of their business tactics. read more

I had a great experience with Coulter Motor Company Tempe last week. My goal was to trade in my 2017 Silverado, and purchase a smaller truck the GMC Canyon. After using cars.com and KBB.com I was contacted by the sales staff. David and Joe (manager) asked me what I was looking for and found the exact Canyon for me. They made sure I received every rebate (Costco too) for the truck. True to their word, the deal went through without any issues. The service I received was excellent, surprisingly easy and quick. I drove out of their lot with a full tank of gas, a smile on my face and a great new truck. My thanks to David and Joe at Coulter Motors! read more

Your service department has the worst customer service ever, they're not professional, and they basically ask you to take you car somewhere else! I paid over 3k for repairs, I went straight to emission testing and didn't pass. I called service right away, and they told me their warranty is for 10 miles only!! How come??? I paid $3600 for nothing!!! Victor Andrade was rude and he basically told me I will be charged again or take the car somewhere else!!! read more

What an amazing way to buy a car. From when Dan Boardman met me at the front door until I drove off Dan made sure that I was his top client of the day. The car was hand Picked by Don Pagels and he oversaw the entire experience. Thank you both for an amazing experience. The deal on the car was also the best one I have ever gotten when buying a new car and I have bought every brand over the years. This was truly the best experience! Thank you both. read more

Bought a new Yukon there. Have a tire going flat and they can't find a way to do same day service . It is unsafe to drive. I suggest going elsewhere they just don't get it. Don't sell a high end vehicle if you don't want to provide high end service. There competitor is going to fix it even though I did not buy it from them. read more

My wife was in the market for a new car and wanted to check out several makes/models. I hate checking out any new vehicle in AZ as the salespersons are hungry like the wolf. They assume that you're here to purchase as you walk in the door. I long for the days on the East Coast where you could just stroll along in the parking lot just "looking." We made an appointment with Guss who was very friendly and not pushy at all. My wife test drove the CTS. We found it really didn't meet our needs. We had to think about it, so Guss asked if he could follow up our visit with a phone call. He did one month latter but we were not available so I called back leaving a thank you voicemail. If you're looking for a new vehicle and don't know which make/model you would like. I recommend calling Guss to check out his inventory and maybe take a test drive. He will work with you, not placing you under pressure. That earned a 5 Star rating due to not placing undo pressure upon those looking for a new car. We would revisit Guss when we're in the market again. THANKS! read more

First time at this dealership. Although we weren't ready to buy, it was such a nice experience with Jay Horne. What a nice gentleman. Just a little disappointed he didn't have all the answers about the vehicle we test drove, but all in all the experience was excellent!! No pressure at all to buy!!! read more

Very nice dealership. Really friendly, knowledgeable employees, and as I noticed, very quick service. If you have a Cadillac or GM model vehicle, I recommend taking it there for all your automotive needs. read more

Worst service ever I purchased a brand new GMC 2020 AT4 truck and truck won't start call the service and they said had to call a towing company mind I have a bumper to bumper warranty for 5 years and then I ask for a rental and they say I have to schedule a rental like if I knew the truck was going to not work please don't buy from them location read more

There is really no adequate way with the written word to describe my incredible experience buying a 2014 Cadillac XTS VSport at Coulter Motor Company. Nonetheless, here are many of the things that made the experience both unforgettable and positive. First, John Garcia. Never, ever have I had the pleasure of dealing with someone like John. He knows the Cadillac product line. He is so low pressure that you're tempted to check for a pulse to see if he's alive! Throughout the process he listened to my preferences. Worked hard to satisfy every ask I made and, most importantly, treated me with respect throughout the buying experience. Secondly, Jeff Dolbert is, like John, an absolute professional who makes you feel valued and welcome the moment you enter the dealership. He allowed me to see the build sheet for the car I purchased, which let me know exactly what I was buying. Not too many dealers do this. Finally, my total experience with Coulter Motor Company has always been incredibly positive.I have had my GMC Sierra pickup serviced by Coulter Motor Company since I purchased the truck and wouldn't take it anywhere else for service. Car dealerships are not the first place many people would like to spend their free time. Coulter Motor Company is the exception to this rule. Congratulations on running a first-class dealership. read more

GMC finally admitted that the defect is its problem & will pay for repair/replacement. A new door skin was replaced and painted. Dave and Karen kept me updated. I'm pleased with their helping with GMC on behalf of a customer. Keeping folks informed is good customer service and after a rocky start, I'm a well satisfied Coulter Tempe GMC customer again. read more

Do not bring your vehicle here. The service here.. is awful. That's just beginning with whoever answers the phones in maintenance. She is clueless as to having any status on your car if it is being worked on, rude and kept putting me on hold on. Then we were informed it would take an hour and a half, it rooms over 3 hours. Received a text saying it would be only an hour after the first two and still wasn't ready. THEN, there was still sample paint on the car they had to take off. THEN broke the button to use my rear view mirrors and let me leave with it like that. I drove back and without an apology just took the car to the back. Absolutely ridiculous after paying over half a grand for a mirror. Should've just filed a claim and taken it to another body shop. read more

They really worked with me to get a good deal on a new 2018 GMC Terrain for my wife. Made a deal over the phone and email and everything went smooth. We finished up late on a Saturday night so the detail job wasn't great but they had me bring it back on Monday. When I brought it in early Monday morning Mark Bachelder(our sales rep) was there to meet me and took care of my concerns quickly and courteously. read more

Always an excellent team that wants to make the customer a priority. Have worked with Dan, Mark, Rick in service and Charles in parts. Always a great experience! read more

I was looking for a very specific GMC Sierra that was proving hard to find. One call to the GMC General Manager Tim Raspiller and he was able to find the exact truck in Sierra Vista. After confirming that it was what I wanted, he had it picked up the very next day and ready for delivery to me at Coulter GMC. I came in Saturday morning early and Tim Totoro had everything ready and the paperwork ready to go. The price was well below what I was expecting and they even told me about additional rebates the dealership, GMC and Costco were offering. The sales process was quick, smooth and seamless and Sarah Burt in Finance made it a breeze. I can't say enough about the great people at Coulter. Paul Glans, Tim Raspiller, Tim Totaro and Sarah Burt are all true professionals! Thank you all for the excellent buying experience. read more

I attempted to lease a 2013 Cadillac ATS from Coulter Tempe on March 30, 2013. After about three weeks, I contacted the bank to check on my payments and they had no account. Ally bank suggested I did not have financing and I should contact the dealer. I contacted Ken Bowers and he said he was not at work, but would look into the matter. I felt bad because it was his birthday. The following evening he called me and said there was a change in my lease and he was not sure of the details, but I would receive a call from Peter St. John about the matter. Peter St. John called me that evening to tell me they had made an error and since I purchased the Smart Lease Protect product, Ally bank rejected the document because Coulter erroneously charged a $625 security deposit that is no longer required. He informed me the payment for my 36 month lease would change by $1.10. I asked him what happened to the other $590? I would like that back. He then stated, "If you want to renegotiate your deal you have to talk to sales." He said he would have someone from sales contact me. I had to make another call leaving a message for Peter St. John the following day to get any further communication. The following day I finally received a call from Sales Manager Jeff Dohlbert. He presented my options thusly, an approximately $10/month payment reduction and the removal of lease protection or a $13/month increase to keep it, which would I prefer. I responded neither and if that is the way they do business I would rather they come get their car back. I advised at that time that I would not sign any new documents as I could no longer trust this dealership. No account was created with Ally bank until May 1st. General Manager, Greg Depaola, drafted a letter April 30, 2013 with many errors, including when we attempted in good faith to lease the car. There was no deal at that time and he claimed in the letter a payment was due. I spoke to Ally bank and they want me to pay an amount different than in my signed contract. They also changed the payment due dates without my authorization. I have no idea what figures were used to obtain this new payment, nor why my due date was changed. I NEVER agreed to any changes. Greg Depaola, Peter St. John, Ken Bowers and Jeff Dohlbert believe and stated they do not need my signature to make these changes. Be warned: Coulter will change the terms of your contract whether you want it or not. read more

I recently had my vehicle serviced here. Their pickup/drop-off service is extremely convenient! They returned my vehicle in spotless condition. They had even taken the time to remove the remnants of a sticker that was on the driver side window. I am very pleased with this service! read more

My husband and I purchased two vehicle at Coulter in Tempe and couldn't be happier. Our Sales Consultant, Derrick Irions, was the best. He was extremely helpful, followed-up on all his commitments and made the buying process seamless and smooth. He didn't implore high pressure sales tactics and was very personable and friendly. Definitely recommend Derrick and Coulter for your new car needs. Thanks team! read more

This was a great experience for me as a first. The salesman Kelly O'Hara was an amazing salesman. We felt like he was on our side to get the best deal possible. We were extremely pleased with the results and would greatly recommend anyone that wants to get the greatest deal possible to come and talk to this guy. Thanks for everything Kelly! read more

This is an email I sent to Dan Vlcek on 10/16 in response to "Loyalty must be earned" email and I have yet to hear back from him.... I was very disappointed that I picked up my car in the same condition it was in when I dropped it off. I mentioned that I took my vehicle down to Auto Zone for them to check and see which code triggered my check engine light to come on. It was the cam shaft position actuator which I bought and replaced. My vehicle coded again after a day. I decided to go ahead and drop it off at Coulter just in case Auto Zone didn't know what they were talking about. So, I drop it off with you guys at 1030 explain all the above, and I was told my check engine light may still be on due to the aftermarket parts I put in my vehicle. To which I thought " I guess it could be possible". At 5:00pm still hadn't heard anything about my car, so I call and check on it and it still hadn't been looked at. The following day service calls and says that it was the same code and maybe the parts weren't really replaced as I had thought. Then I'm told it's recommended that the oil be changed after the camshafts are replaced, which wasn't due for about 800+ miles, but I figured if it was recommended then I guess it should be done. I was also told that we should see if my vehicle needed any updates as this may also lead to the check engine light coming on and if it there were updates the charge would be $140. I think it's ridiculous that GMC doesn't know when there are new updates for vehicles, REALLY?!! I'm called at 2:30pm cars done check engine light is off and everything appears to be fine. I pickup my car and as my credit card is being ran I hit the auto start and my car doesn't start and it also triggered my check engine light to come back on of course I was pissed as now I felt like I got a $392 oil change!! I said I would bring it back the following day and I didn't. I went back to Auto Zone had them check the code again it was P0010 which was a new code indicating camshaft intake solenoid. I purchased both intake and exhaust solenoids replaced them and guess what?!! No check engine light!! I never even got a follow up call asking about my car when you guys know my check engine light came on before I even got my receipt! So yes, I did get a $392 oil change that I didn't even need yet, I will never take my car to ANY GMC service department again, Coulter definitely fell short of earning my loyalty! I can't wait for the survey!! Thank you, E. Luna read more

Angie greeted me and took down the issues I was having. She directed me to the waiting area that is always stocked with drinks, fruit and pastries. Once the diagnosis was made Angie found me and let me know the problem and the course of action needed to correct the problem. Angie and the Coulter team are all first class! read more

Had my vehicle towed in for an overheating issue. Dealership found it was a thermostat and was replaced as well as a coolant flush. I picked up the vehicle, went to the gas station. When I opened the hood, I noticed all the plastic under the engine was missing. I called the service advisor and stopped back at the dealership. The advisor said he couldn't find it and would talk to the tech and would call me back the next day. No call back, so I called back the day after. The advisor said the tech said the plastic was not installed. I told him I guarantee it was installed. The advisor said he'll escalate it to the service manager, and said he didn't care would just order it. I still have not received a call back to resolve the issue. I've made a few attempts to talk to the advisor. This is all after the ripoff when I bought the car... read more

Poor service. Took my car to the shop because engine had a clicking noise. Told me the engine to my 2012 luxury SUV was going out and will cost me $7000 to $9000. I said "no thanks". Charged me $250 for the diagonistics. After I took the car home, clicking sound went away. Had similar dishonest experience at Earnhardts in Chandler. Told me my battery was dead after I dropped it off. I told them I needed to call AAA as it is still under warranty. Miraculously the battery became good again. Dishonest service shops. Will be selling my 2 Cads. Never will be back as a customer. read more

For being a car salesman this place is doing well. No pressures, many offered advice, and listening. Honest, I know honest is something you don't normally associate with car sales persons, but I feel they are honest. read more

I recently bought a used Acadia from Coulter Tempe, I wasn't fully happy with the vehicle and wanted to look at something else after the purchase.. I went and talk to Jim and he just didn't seem too interested and helping me find something.. he showed me 2 suv's and didnt budge on the price.. I called earlier that day and was told by another sales person that they were trying to move the vehicles I was interested in and that the price was negotiable.. Jim was just like ... this is it take it or leave it attitude.. I left with the vehicle I purchased and now have to drive it a few years before I can unload it.. :( I will say though the service dept. and used car mgr. Tim was great in getting me a new battery when mine died the day after purchase and fixing the loose drivers seat track .. although I had to pay for the broken casing around it.. my dad use to buy all his cars from coulter... this is my first time... not sure how Im feeling right now... just wish there was more care in making me happy when I went back unhappy.. read more

Ever since purchasing my 2015 Yukon Dinali, service has been very poor. Service managers do not want to be put out of their way to do work for us. We called GMC and that seemed to put off my service manager, Mark Turner. It was as though now he had to do more work. I do not recommend this company. Our last receipt did not reflect all the items he told us was wrong with the vehicle. We declined service and pulled our vehicle it was still charged $150 read more

I went in to buy a car from an ad that was on the internet, the salesman agreed to the price. When I went into sign the paperwork I made the mistake of trusting him and the finance manager, I was focused on the monthly payment. After I signed the paperwork, I was waiting for the car to be detailed, and I started really looking over the paperwork, at that point I realized they had charged me an extra $995 for a coulter value package, this was never discussed with me at all. When I called the salesman over to ask him about it, he said that that package was something that you had to purchase, if that was the case they should tell you that right up front, which obviously they don't. I felt the car was priced fair compared to the competition, but my whole experience was soured when I found out they had added the fees without consulting with me first. I would not return here to buy a car nor would I recommend them. read more

Poor Service. Schedule a service appointment, called in to change the appointment for one hour later than the original schedule. Was told the appointment was updated. Showed up 15 min early for the new appointment and was told I didn't have one. Found out they simply just canceled my original service appointment. read more

Presented my truck for a recall repair @ 7 AM. Waited excessive amount of time for check in. Service person asked if I had been here before :( I purchased at this dealership and have had all service performed there also..... Don't I feel special. At pick up same service person was on the phone as she handled my discharge. Obviously not 100% focused on me and not conveying pertinent information. read more

Terrible service and terrible "luxury" vehicles!! We had our Cadillac serviced here in January for an overheating issue at *only* 37,000 miles. A water pump was replaced for around $800 and we were told the car is good to go. A mere 3 weeks later the car started overheating again so we took it back in to them. This time they told us the engine blocks melted and we need a new engine for $9,000!!!! When we started asking questions about how this could have happened, pointing out that they were the last ones to touch the car's engine, etc, the first service technician was incredibly rude and condescending to us. We were quickly granted access at our request to the Director of the Service Department who treated us better but has not done anything of worth to help us in our unfortunate situation even though all signs point to either service repair negligence or a manufacturer's defect. Even though the vehicle only has 37,000 miles, we keep getting told by Coulter and GM Corporate that it is out of warranty because even though it falls within their mileage range, it is 2 years outside of their policy. But there is no way an engine with super low mileage that was just serviced a few weeks earlier should have "melted" like this. Now Coulter either wants $9,000 to fix the engine, to sell us a new car or for us to tow it off the lot. We have not had possession of our Cadillac for about a month since it is still sitting on the lot in its inoperable state. Were we offered a loaner car while this mess is being sorted out? NO. Were we offered a discount on the additional engine service work? NO.. Were we offered any real help? NO. We are so incredibly disappointed in this "luxury" vehicle and the "luxury" service dept. We will never buy another Cadillac or GM vehicle and we will never buy/lease another vehicle from or receive service from a Coulter dealership. **Response to Mr. Ruiz's Comment that he left on 3/17/17** Mr. Ruiz, why would we contact you any more than we already have? You yourself have already told us in a PC way to "go away" when we are just trying to remedy a very unfortunate and disappointing situation. We had high hopes for a peaceful "behind the scenes" resolution and gave it a month to remedy itself but to no avail. And Regardless of warranty or not, the issue at hand is that it is HIGHLY coincidental that the engine "melted" only after 3 weeks that your service department "repaired" the vehicle from an overheating issue. Something was overlooked or negligent by your mechanics or diagnostics testing. Or it is a manufacturer's defect. There is NO WAY an engine on a luxury vehicle with only 37,000 miles should melt 3 weeks after an engine repair. The weather here in Phoenix was beautiful in February and would not cause this. But nice try. We are the original owners and purchased it from your dealership and have kept up with maintenance. Other than the water pump needing replaced which we did as soon with you as the warnings came on - the car was otherwise fine. Fast-forward 3 weeks and the engine overheated with no other warning sensors (shut-down mode) other than my husband noticing the heat index gauge. The vehicle is now inoperable when your mechanics were the last ones to touch it. We are incredibly displeased and appalled with the way you and Coulter Cadillac are dismissing our case. It is in extremely poor taste and the worst customer service I have ever experienced. Your service department ruined our engine. Period. read more

Ok, so this dealership has won over my wife and I for life!!! We own a 2008 Buick Enclave that we had an issue with. Brought it into the service department, and Jianna (sorry if I spelled it wrong) was super friendly. Absolute opposite of some other dealer employees we have dealt with lately. She was very helpful, and understanding of our situation. Management at Coulter needs to do what they have to in order to have her around. To be honest, we didn't have any issue with anyone we dealt with there. The techs are super knowledgeable, and had no problem explaining what was going on. This is our first Buick, we have had it about a year, and our experience with THIS dealership has completely sold us on Buick's. End of next year, when it's time to get another vehicle, we will absolutely be back to Coulter Tempe. Thank you for allowing myself and my wife to feel comfortable with a dealership again!!! read more

Take your business elsewhere! Nothing but problems with my 2010 BUICK Enclave and the service is beyond poor. Passenger side AC not working and determined to be the actuators...$1,300 to repair! Took it to a local mechanic, $80 part (only one was bad) and a couple of hours of labor...$164! Coulter should be ashamed of themselves. I wish this was my only bad experience but there are many more. Service department needs some customer service training or a total revamp. My business will go elsewhere and you should consider doing the same. read more

The Service department is scamming people. Paid them 3,000 for them to take a shot in the dark at finding out what was wrong with my car. They choose wrong and guess what?! two months later my car came up with the same problem and they said my work isn't under warranty. The problem was never fixed!!! How are you guys not experts on the cars that you make!?!? Don't waste your money here The machanics don't know what their doing or looking at. read more

Amateur hour BS. Called, had an appointment set up to test drive car. Magically that car had been sold. Then brought around a more expensive one (uh, bait and switch much?). We left, then they called 30 minutes later and "found" the original car at another dealer. Seriously guys? read more

I stopped in to look at a car they had on their lot as i have been eyeing it for a while. It was something I was VERY interested in. I drove it on Saturday and then called on Sunday to put down a deposit on the car so no one else could grab it before me. I stopped in the next day to fill out paperwork and I made it known prior to me filling out paperwork whom I was approved by for a loan and did not want my credit application shot out to numerous other lenders. I was told 'OK' and was confident they could get me into the vehicle. I was then denied and told they do not work with the lender who had approved me a couple weeks prior. But, they took it upon themselves to ding up my credit and waste my time. They are a "PLATINUM" dealership and wont work with lenders such as that. A few days later I was agitated because they keep LOWERING the price of the vehicle and called to speak to the General Manager to see why such a willing customer was basically pushed out the door because they wont work with my lender. I left him a voicemail and STILL have not heard from him. Just because I am not "PLATINUM" worthy, I guess no one has the decency to work with me on a vehicle I am more than willing to purchase. Shame on this dealership for making themselves out to be better than people such as myself. Why put a $10k vehicle on their lot if they arent willing to work with people. They deserve ZERO stars in my book. The only stars going out to anyone at the dealership was the salesman that I was working with. He was very kind and understanding of my situation. read more

I took my acadia in to have the ac checked as it was blowing warm air when it gets hot. I made an appointment for 8:30am and dropped off the car just before that time. After my car had been there for 3 hours and still not hearing anything I called in to find out the status. When I called, I was told the rep, Angie, was out with another person and would call me when she returned and informed that they were waiting for the tech to enter notes. After 40 minutes with no returned call, I called back thinking she should have returned by then. I ended up being transferred to a different person and then finally to Angie. Angie informed me that my car was going into the shop and it would be another hour before it was diagnosed. That would have ment that my car was there for over 5 hours just to be diagnosed! Not to mention that when I called to make the appointment I was told the fee for it to be diagnosed was $126 but when I got there, I was told it would be almost $160. Needless to say, I advised to pull my car out and send the courtesy shuttle so I could pick up my car. They were very prompt about this. I must also add that the courtesy van drivers were very pleasant. This is, by far, the WORST experience I have ever had while trying to get my car repaired. I will even be finding another authorized GMC service repair to do the factory recall repairs. Unless you have an abundance of time to waste for your car to be repaired, don't go to this place. read more

Absolutely the worst experience I've ever had trying to buy a vehicle. Everyone that communicated with me said they were a Sales Manager? They didn't even know their inventory. Couldn't put a deal together combining all their minds. Most vehicle dealerships want to try to sell their inventory. This place is way too proud of what they have and discourage purchase. They create ways to prevent purchase, as opposed to helping customers make it easy to buy from them. Great place to go if you don't want your questions answered and want to be ripped off. Better yet, just stay away from. Don't waste your time! read more