BEST animal doctor PERIOD! I am 68 have had animals all my life thus lots of different vets, I live…read morein Hawaii, I keep bugging him to move here! when my mom was still living & I would visit her, he was my vet for a few yrs till my mom died...I miss him very much! why? BECAUSE he is very COMPASSIONATE, extremely knowledgeable, and treated MY DOG w/so much CARE/RESPECT! God Bless Him! if you live anywhere near him (I used to drive 45 min) GO! ALOHA!

My 4 year old Airedale Terrier, Clementine died bc they ignored her symptoms and didnt know how to…read morediagnose or treat her. details as follows: I rushed my precious 4 yr old Airedale in to see Dr, Mathes after she vomited at 4 am & acted very unwell afterward.This was her 3 bout of vomiting in 2 months.She was on strong medicines for autoimmune disease.Dr. Mathes seemed rushed.He said he thought she hurt her back.He gave her a Chiro adjustment.Within minutes she vomited all over their floor in 3 huge puddles.I told him there was no reason to think it was her back bc she had not hurt herself.He said he has pulled a muscle while sleeping before.I said: "enough to make you vomit?"He gave her a pain injection & sub Q fluids & sent us away.1 hr later I called & said I wanted to bring her back in for U/S & X-ray bc I thought it was internal.I was told I needed to trust Dr. Mathes because he knows what he is doing. By that night she was worsening.I called Dr M's emergency #.His wife, Dr Homig, also a vet, answered.She they would call in sulcolofate slurry. 7 am I called Dr. M's emergency # again.I told him I thought this was very serious.I asked him if I brought her in would they be able to do an ultrasound, an X-ray, give her IV fluids& antibiotics, which she should have received the day before or should I take her to Buffalo.He said they could do all those things.He said he was in Canada with his wife, (which explained his rush on Friday).He said Dr. Rogers was very good at ultrasounds & they would take care of us.We rushed her in at 8am.They put her on IV, gave her pain injection & baytril injection.They set her up in the back & let me sit with her there.When Dr. Rogers came in around 9 to get the U/S going, they discovered that their U/S had never been charged.They said it took 20 minutes.But it was not 20 minutes.3 hours went by before they had the U/S charged sufficiently.Finally Dr. R did the U/S.In under a minute she said she saw fluid in the abdomen and warned us it was probably her spleen or liver having ruptured.We said we are going to take her to someone for surgery & she said she thought we should euthanize her.She convinced us to use a needle in the abdomen to sample the fluid so she could send it to Buffalo where the E.R is.We reluctantly agreed.But after sticking the needle into my now moaning dog's stomach, she could not get a sample bc the needle was too short.We pulled our dog out of there in anger after having been put through the ringer the day before & then having this critical time wasted with an U/S machine that wasnt charged.On the way to Buffalo, I called Dr. M's cell & his wife answered.She wouldn't put him on the phone.When I told her we wasted 3 critical hours bc the machine wasnt charged, she said they stood on their head for us(?) (I guess answering the phone is difficult for them) and she hung up on me. I called ahead to each of the ERs in the region:VSES in Rochester, Orchard Park in Buffalo &Cornell in Ithaca but none of them had a surgeon on over the weekend & if she needed surgery, they would not be able to schedule it til Mon.Orchard Park suggested Green Acres in Tonowanda.She was admitted to the ICU at Green Acres &a battery of tests was done. By the next morning, it was determined that she had a perforated intestine &surgery was scheduled immediately.The 2 hour surgery went well.He had closed her up & was preparing to come to let us know, when he was informed her heart had stopped. After 30 minutes of CPR, she was pronounced dead. Afterward Dr. Howard told me that all of her organs looked to be healthy & in tact but that the stomach acid that had been leaking slowly into her gut since 4 am two days prior did do some damage. He felt if she had been diagnosed correctly sooner, she may have survived. A perforated intestine is not a fatal condition if it is attended to quickly by a good dr. If Dr M was not equipped or skilled enough to take care of it, he should have manned up and said so. Now, my once in a life time, one in a million precious gift from God is dead. She is irreplaceable. When I was told she had died, I screamed and cried for well over 30 minutes. Dr. Howard never left my side. A far cry from being told they had stood on their heads for me and hanging up on me like Dr. Homig did. I called Pumpkin Hill Vet today to let them know she had died. But after 3 attempts they did not pick up the phone when seeing my number. They are probably ashamed. And they should be. With all that being said, the technicians there are very sweet, loving, compassionate girls. I hope they find a better place to work. You ladies should check out Green Acres. They do real medicine there and they love the people and their pets.

We have 2 Alaskan Malamutes from here. One is a female born 11/03/2014, and a male from the last…read morelitter they produced before retiring in a boy born 7/9/2016. Please reach out to me if our fur babies are related! My email is shanleyclark@gmail.com.

Best dogs ever, my Peppercorn is of the Princess litter, and she is my everything. Thank you for…read moremaking my world complete.

This is the best vet office I've EVER had the pleasure of going to. They were so respectful to not…read moreonly my sick cat but to my husband and myself. Completely caring and gentle... I can't say enough good things.... it's no wonder members of my family have been going there for years!

My dog is extremely scared of men. I called and made her an appointment for a check up and her…read moreshots. I knew Panzer had an ear/skin infection. The staff was incredible. Even though my dog didn't seem so appreciative. I am. I love her so much and I am so happy you went so far to make her feel comfortable. I apologize for the barrel roll she pulled with the ear drops. How embarassing. She was so darn naughty she scratched her nose. We are working on her people skills/manners. You couldn't have done a better job! .

If this were the Dog & Cat Sugary and Wellhung Clinic then it would only focus on pets that have…read moreDiabetes *and* very large "equipment." Thankfully it is not that. Instead, it is for all pets. I really shouldn't be reviewing this place, because they are busy enough as it is, and the last thing they need is to be more busy. But there is a very good reason why they are so busy, and that reason is because they are the most affordable, most friendly, most honest, and most genuinely caring veterinarians and employees that I have ever encountered. I cannot imagine there is a vet out there like this. When people reminisce about going back to the 1950s when people cared about each other and there was a community spirit and businesses were trustworthy... this is the kind of place they are thinking about. Between this vet, and Tucciarone auto repair in Clarence, you basically have the best and most honest possible care for your pets and your cars. Don't say I never did anything for you. As for this place. They did so many things for me, I have to say I honestly love them. So does Starlight. So does Harley. So does my son. So does Thaddeus. So does Quilty. So does Tenille. So does Harley. So does Garcia from the basement. So did Bumbalina before she ran away. There is a reason why, every time one of my cats needs medical help, I drive all the way out to Batavia, passing several animal hospitals on the way. If you bring your pets here, you will discover this reason too. If you have some spare cash for donations to vet offices, take a look at what this place is doing to help animals and pet owners out. You'll be amazed. Have a trip down there and talk to them. They are the type of genuinely good people that restore faith in humanity. Need I say more?

Dr Gwen truly is the cat whisperer. Great education, empathetic, explains everything in a way that…read moreis easy to understand, explains your options for treatment. Pricing is transparent. The office is very clean.

I have been with them since they opened. Their care has been amazing through the years as we have…read moretaken all of our fur babies.have taken there. We have never trusted anyone else to care for our pets. We will never leave this practice and I would recommend this practice to anyone. All of the staff is amazing, compassionate, and professional. We are so thankful that we've been able to take all of our pets to them.

People there are amazing to me. Im deaf and they are so sweet with how to communicate with me…read more Email and text. Always worth the long road trip from the city to their hospital. Doctor Marr is my favorite one. She knows almost all my cat's names and has sympathy for them. Thats what I am looking for a doctor that cares about my cats. My cats are the reason why i am still here on earth.

Dr. Jamie Marr and her staff at Genesee Valley Veterinary Hospital have provided outstanding care…read moreto Grantley, my black lab/chow and best friend. Grantley is approaching 19 years old and has been with Genesee Valley his entire life. I firmly believe the reason Grantley is still with us is because of the complete and cutting-edge care Dr. Marr and her staff (as well as the previous vet), provided over the years. They are professional, caring, pleasant and thorough. Grantley actually enjoys going to their office. Whenever he has a health issue, they provide immediate assistance and follow up. And now that he is older, they provide recommendations as to how to maintain his quality of life. I can't thank Dr. Marr and her staff enough for everything they have done for Grantley. Dr. Richard G.

I've used Dawn several times for my elderly cat who is a long hair and always gets matted,…read moreespecially as she ages and can't take care of herself like she use to. Dawn comes to my house and transforms my cat into how she use to look when she was much younger! She has great experience and takes her time to ensure that my Autumn is comfortable at all times. She has also done a lion cut on her which was adorable. She gave me tips to help my cat from matting and gave me hints on brushes to buy and use to help also. Dawn is very compassionate and it shows how much she loves her work. She takes her time and always talks to my Autumn to ensure that she is not stressed. She does her nails too as unfortunately my cat won't let me do them. I highly recommend Dawn.

Awesome veterinary hospital. Dr. Neno and the staff are wonderful…read more They go that extra mile to take care of, not only our beloved pets, but our own needs as well, in many ways. Whether it be questions concerning medical care, or procedures, or emotional comfort, when having to face hard decisions. I highly recommend them for all your pets needs.

Thank you Dr.Neno and staff, for seeing me and my little buddy so last minute…read more I was very upset with my long time friend being in distress. Have the happiest New Year