My experience at CardinaleWay Mazda was the best car dealership experience I could have hoped for…read more I was looking for a used vehicle and found one online at this dealership I wanted to check out. Jason was the sales employee who helped me when I arrived, and Doug was the manager who chatted for a bit with us as well. I couldn't be happier with my experience. I bought my truck that day, feeling confident in my purchase and delighted with every interaction with the staff I had. This was my first time purchasing a vehicle and every fear I had from hearing others' experiences was squashed during my time there. If you are looking at purchasing a vehicle from kind, caring, and trustworthy people, I would strongly recommend this dealership.

Best dealership I've ever been to,this will be my second SUV bought at this dealership.I have…read moreexcellent service here. Especially my SUV maintenance, my mechanic manger is Jesus sorry I don't know the last name but he is great.. thank you

I would like to thank Mike Falconer in the parts department for fixing my key fob for my Hyundia…read moreSante Fe.

Hey all, Just wanted to share what's been happening with my 2019 Hyundai Elantra. A few weeks ago,…read moreI took my car into the dealership after it broke down. They told me my engine was seized due to rod bearing failure-- at 88k miles, which, as many of you know, is exactly the issue that's been recalled or covered under Hyundai's extended warranty for this model/year. Same exact engine that's been having issues (2.0 NU MPI) The dealership said they were missing maintenance records and asked me to provide them. Luckily, I've always taken care of my car and changed the oil and did filters/rotations and the works. I was able to provide dates of ALL oil changes I completed that the car was being properly maintained during those times. Despite all that, Hyundai still denied the claim, saying it was due to "excessive neglect"--which is just ridiculous. I met every requirement and provided clear documentation. When I called Hyundai Corporate to understand what they meant by "excessive neglect," they refused to elaborate and told me the case is closed with no option to appeal. Here's what I've done so far: Filed a complaint with the Better Business Bureau (BBB). Filed with the National Highway Traffic Safety Administration (NHTSA). Filed with the Bureau of Automotive Repair (BAR) - someone has already been assigned to my case and will be visiting the dealership soon. Hyundai pretty much told us it's not their issue and we are screwed. Even though they have KNOWN issues with the same year/model/engine. I would never recommend getting a Hyundai, the engine in my car seized at 88k miles with identical issues that recalls are known for but they wouldn't even admit to it and kept saying "it's out of warranty". Please be aware and avoid buying a Hyundai at all costs. Horrible experience but it shed light to how crappy of a company they are and how much they don't care about their long time customers.

I have always had a good experience in the Service Dept…read more Aiden was my last Service Rep. Very happy with his knowledge, and the service.

My husband and I visited Coulter Cadillac Tempe. We were intrigued with the line of Lyriq vehicles…read morethey had. A test drive or two and back the next day to lease a radiant red tintcoat Lyriq V. Black rims with 22" rims. We love the features in this vehicle and the comfort. The speed you ask? More than enough. Thank You Donavan Nolasea, James Remy, and Valerie Solis! We appreciate you making our experience transparent and meaningful.

10/10, highly recommend! I brought my car in, concerned that there may be some kind of tracking…read moredevice on it, and Michael was excellent. He brought my car into the garage, lifted it up, and did a full walk around/inspection to check it out, all completely free of charge! Truly, I'm so grateful for the high level of customer service!!!

Failed A/C Compressor at 13k Miles - Denied Full Coverage, I Took My Business Elsewhere…read more In March 2023, Sun Devil Auto replaced the A/C compressor in my 2005 Ford F-350. Less than 13,000 miles later (well before their 24,000 warranty), and just two months past the 24-month time-based warranty, the compressor failed. When I brought it in, their own team found the system completely empty, recharged it, and added tracer dye to track the leak. A few weeks later, I returned and was told the compressor had failed. This clearly wasn't a sudden breakdown--it had been leaking for a while, meaning the failure began within the warranty period. Not to mention it is well documented that compressors last a minimum of 60,000 miles which points to an install issue and/or faulty part. Despite that, Sun Devil Auto refused to cover the repair in full and offered to pay 50%--which really just looked like them covering their cost on the part, not the labor or my out-of-pocket diagnostic costs. They stuck to a script, pointed at the calendar, and chose policy over doing what's right. Delay in getting vehicle into service prior to 24-month warranty period was due to significant medical issues in my family that understandably took priority. I explained that, but it didn't matter. I acted in good faith and followed their process. They chose not to do the same. I've since declined their offer to cover half (effectively covering their cost) and I am taking my vehicle to another, more reputable shop, where I'll be paying full price for the repair--because I'd rather give my money to a company that stands behind its work and treats people like customers, not case numbers. Sun Devil Auto had a chance to do the right thing. They didn't. Based on my experience, I wouldn't recommend them. There are better options out there.

I had an excellent experience with the Audi Gilbert service department. Service advisor Jahan…read moreHalaby was great and stayed on top of the project the entire time. The team was professional, knowledgeable, and kept me informed throughout the entire service process. They took the time to clearly explain the repairs and recommendations without making me feel pressured. Communication was great, turnaround time was efficient, and my vehicle was returned clean and running smoothly. It's refreshing to work with a service department that truly values customer care and attention to detail. I highly recommend Audi Gilbert for anyone looking for quality Audi service.

I recently purchased a pre-owned Audi and needed assistance setting up the Audi app. Since I wasn't…read morefamiliar with the process, I stopped by Audi Gilbert hoping someone could point me in the right direction. As soon as I walked in, I was warmly greeted by Orlando. After explaining why I was there, he immediately offered to help and took the time to walk me through the entire setup process from start to finish. Not only was he knowledgeable and patient, but he also made sure everything was configured correctly and that I fully understood how to use the app before I left. Orlando's professionalism, attention to detail, and genuine commitment to customer satisfaction were truly exceptional. Even though I wasn't there to purchase a vehicle, he treated me with the same level of care and respect as if I were buying a brand-new Audi. Experiences like this are what set a dealership apart. I left incredibly impressed and grateful for Orlando's outstanding customer service. Audi Gilbert is fortunate to have him on their team, and I would not hesitate to recommend both Orlando and the dealership to anyone looking for a first-class customer experience.

Everything went well! Kevin had Amazing customer service,…read moremade sure he repeatedly asked me if I had any questions after explaining thoroughly everything about my car, got the price I wanted. Ian in finance showed me optional warranties without trying to talk me into things I declined. Both were very friendly.

I brought my vehicle in for a tire rotation at this Nissan dealership, and the wheel cap was…read moreimproperly installed, missing the next day. When I followed up, I was told that the hub caps were "in bad shape" and that the technician had installed all clips properly. This is not the first time this has happened at this dealership , Now they seem to imply that I somehow removed the wheel cap myself to get a replacement, which is untrue. I'm sharing this experience so others are aware of repeated issues with wheel cap installation and the lack of accountability.

11/26/25- appointment at 8 a.m. with Alex. Checked in at 7:15. There were a lot of cars as it's a…read moreThanksgiving week. Lots of people showing up before there appointments and they are still checking them in. Everyone is moving quickly and still being friendly! Alex is the service Tech. I see and he's always so friendly. He's always keeping me up to date with my car and repairs. Lets me know what I will probably need for next visit so I can start preparing to save for it, if it's costly. Update as of 06/2026 Alex no longer works here.

I bought a used car (private sale) and took it in to big two for a full inspection. The inspection…read morecost was astronomical. 215 dollars for basic vague information about what's wrong with the car. Two of the estimated repair costs were TWO separate 200 dollar charges to use the diagnostic tool. Let me clarify that. They wanted 400 dollars in the estimated repair cost JUST to use the diagnostic tool to figure out what's wrong DURING a full and complete 200 dollar inspection that's supposed to tell me what's wrong with my car. I will never ever go to a dealership again for as long as I live. when I went to pick up my car they just gave me a few pieces of paper stapled together with generic vague short details about what could be fixed on the car with a 7,000 dollar estimate. At no time did an "expert" explain to me anything about the process or repair cost breakdown. They really live up the the dealership stereotype. Stealership

Our usual shop was bought out by Gemba Automotive, a group buying up local shops and rebranding…read morethem under their name. They did not keep our usual mechanic. Then we heard through the grapevine that our friend Gary started working at Shorie. We'd instantly trust any shop he worked at. Coincidentally, our vehicle began making loud noises and needed attention just about then. Perfect timing. Evidently, when cooling fans vibrate enough, they break off and cause severe damage to your radiator. So, we had our vehicle towed into the shop and had a rental for over a week because we had to help some friends in Yuma. Schorie was fantastic. They did all the work on our vehicle while we were out of town. It needed a few more things, so we authorized the additional work. The estimate was less than other shops had quoted us (for the front rotors and breaks). We came home, drove over, picked up our vehicle, and were super happy with the work that was done and the warranty terms. Aric was terrific to deal with the entire time on the phone and then in the office as well. The shop is run well, prices are decent, and they have a super warranty to back up their service on your vehicle. Highly recommend.

Our poor car was rattling like an old man…read more We went in and a fan had broken and caused under the hood injuries. They worked on him and fixed him up and we are back on the road!! I'll be back as I felt they really paid attention to the details and we took a trip with no problems. This is going to be a really good new mechanic for us. Grateful.