Very shady business. Tom Mueller, Internet sales manager, told me to bring in my car and they'll beat Carmax's offer for my car. Carmax's appraisal took about 30 minutes total. I was at Cowboy Kia for about 45 and still no offer. I had to leave because I have a baby at home and my wife needed me. I was told that they will call me in 5-10 minutes with an offer. After almost 3 hours and multiple calls/texts to Tom, still no offer. Even if Cowboy Kia offers me more than Carmax, I don't trust this place and will not be trading in my car here. read more

Should've checked Yelp first. Most of the reviews here concerning the deceptive online practices are spot on. Their tag is 'At Cowboy Kia Everything is Negotiable'. Take this at complete face value for it includes: -ethics in advertisement -honesty -quality in customer service -accuracy in vehicle information listing They will retort with disclaimers I'm sure. However disclaimers do not cover blatant copy/pasting of vehicle information of features. For instance all cars listed that I've found show power windows. Not the case. The discounts to get the actual 'buy it now' price require you to qualify for a number of different manufacturer discounts. So if you are former military, have recently graduated from college, have 3 toes on your left foot, are of East Norwegian and Nepalese descent on your mothers side please take advantage and let all the discounts roll in. Seriously most car manufactures offer discounts for military and new college grads and some for Uber drivers. You can find these online on kbb and elsewhere and in total for Kia they add up to $2800. That still doesn't cover the roughly $7000 discounts they list online. They list unobtainable prices just look at the MSRP that's what they are really selling their cars for. Additionally be prepared to wait around while they play the jerk you around game before letting you know the real price. read more

Let me tell you about a recent experience I had at Cowboy Kia in Conroe, TX and why you should avoid the place like fire. To set the stage, I am a professional man in my mid 40's. I am a father of two girls and I am the GM of a $25 Million dollar business in Houston. I say that not to brag but rather to tell you that my expectations may be higher than some, but after reading this, you will see that they really are not. I would gladly settle for mediocrity from this place.... My girlfriend and I are in the market for a slightly used Jeep Wrangler. They had two that we saw online and decided to drive up and check them out. The first time there, we were met with a group of very aggressive sales people that all seemed to be smoking in front of the dealership. After navigating the nauseating cloud of tobacco, we entered the "showroom" (a term I use very loosely). The first thing I noticed was trash all over the floor and coffee cups everywhere. We were approached by a tall African American gentleman that did not introduce himself, but rather asked "What do you need?" I said "Wow, well, we'd like to check out that Jeep right there" as I pointed to it. It was on the website for $26,500. He said hold on and went to retrieve the keys. When he came back I asked about another Jeep they had on the website and he said he THINKS it was sold but wasn't sure. I asked if he could check to BE SURE and he said it wasn't available anywhere. Then he went on to give us the keys and tell us to test drive it. Mind you, he has not asked for any ID. Hell, he doesn't even know our names at this point. We drove it, liked it a lot actually, and went to bring the keys back. The guy was nowhere to be found. After looking for him for a few minutes, we dropped the keys on his desk and left. Two days later on Saturday the 28th of May, I returned to buy the Jeep as a surprise to my girlfriend. I wasn't about to hunt this guy down again, so I met (I use the word "met" loosely too) a new sales guy. This gentleman said "What are you looking for". Again, no introduction. I'm seeing a theme here. I said I'd like for you to appraise my truck as a trade and I'd like to buy that Jeep right there. He asked if I wanted to drive it and I told him I already had and that I had a very unfavorable experience with the sales guy and wanted to deal with someone else. Not only was he eager, he didn't bother to ask why or what bad experience I had. He just wanted a sale, not a customer. He took my keys and went to survey my truck. Again, this guy still does not know my name.... He came in and directed me to his cubicle and asked me to wait for the appraisal to see if we could "make a deal" (HUGE PET PEEVE). While I was sitting at his cube, I could see the reflection of the manager's "office" in the window I was seated next to. He went in and there began the dance. While he was shoveling food into his mouth, the manager crunched numbers. When he finally came back, he said my name is Steve by the way, what's yours... I told him and he presented the purchase agreement to me where the price of the Jeep had miraculously jumped $3495 to a whopping $29995. I immediately asked why the price on the jeep was not as advertised as on the website and he said our prices change daily. I told him that oil prices change daily, not car prices. Especially when they are advertised... The offer for my 2015 fully loaded Dodge Ram with a Hemi and less than 20,000 miles on the odometer was $20,000. This is a truck that sold only months ago for $46,000. I get depreciation, but come on. Especially when you are pulling prices on you Jeep. I told him it was ridiculous and he said let me see what I can do. He went back to the manager's area and began eating what looked like Chinese food or Ramen noodles. Mind you, the manager's cube has missing windows so when they start yelling, cussing (which they do A LOT HERE, the customer, if he is the only one in the showroom, as I was can hear EVERYTHING that goes on in there.) Here is where it gets good and thanks for hanging on up until now. He tells the manager fellow, and I quote "THIS GUY IS A REAL FUC&ING A$$HOLE" . I got up from my chair and walked towards the cube where there were 5 others beside Steve and they all went "Shhh shhh shhh". I said "give me my keys right now. Nobody gets to call me that. This is the most unprofessional place I've ever been". Then, in a wild show of mockery they all six starting waving and very loudly yelling "BYE. DRIVE SAFE DICK. BYE FELICIA" etc. Since then, I've tried several times to get ahold of the owner and GM. Calls and emails have gone unanswered. In fact, one of the receptionists told me "We don't have no owner right now". Steer clear of this place if you have any self-respect or dignity. They are vultures. read more

I had the worst service department experience I've ever had and will never return. I made an appointment online and I brought my 2019 Soul in because the tire pressure monitor light would not go off even though I had the tire pressures checked at my last oil change. The service department office is in a very small space. Customers were taking turns going in and out but I counted five employees in the office at the same time and none were wearing masks. When I explained the problem to the service rep stared at me blankly like he was stumped. He asked for my keys and phone number but did not provide an estimate of when service would be completed. I got a text message with a link to a web page that was supposed to show the progress on my vehicle, but it never showed any progress. I waited the full day and heard nothing. I texted the next morning and got no response. After noon the next day I gave up and called. The woman who answered said she had no information and would call me back. When she did she said my car was ready to pick up. I went in about an hour later and asked for my car on the office crowded with unmasked employees. They said they had to go get it and I told them I'd wait outside. After 10 minutes or so the service rep pulled up and gave me my keys and paperwork. He offered no explanation of what if anything they found. The only nice thing I can say is try washed the car and cleaned the interior, but I found an unknown plastic part (a cover of some kind) left on the passenger seat. Communication was abysmal throughout this process. The simplest Covid safety protocols were not being followed. No way will I ever use Cowboy Kia service again! read more

THESE GUYS ARE CROOKS!!! I have been to several dealerships in my pursuit of finding the right vehicle. I researched prices through smartphone apps and searched web pages for several days when I heard about "Cowboy Kia of Conroe". They advertised a substantially lower price than the competition in my local area. With them being a two hour drive each way I made sure that the price of the same specific car they advertised was in fact the same price I was to expect when I drive all the way there to buy a car. I was assured by the Internet specialist (Angelica Tutter) that they had several cars fitting the exact description of the ones I had shopped for at other dealers and that their price was Definitely the price as advertised, and that is the price I was to pay. I printed up their prices and used it as a tool to shop the local competition in hopes of making the same deal locally. When the local salesman heard what dealership I was referring to, they warned me and told me that (Cowboy Kia) does Not run an honest operation and that I shouldn't waste my time going there. Needless to say, I had to find out for myself... Upon arrival everything seemed to be going as planned. I test drove one of the vehicles I had been looking at online and while sitting in the car I once again asked the salesman (Tommy Mueller) if the car I was driving was indeed the price that was advertised. He emphatically said yes. He even made mention about a bonus care package that went with the car as well. My emotions were swirling in anticipation of the great deal I was about to make... Once I was seated across the desk from the salesman ready to sign the contract, the deception started to unfold. The price Tommy was Now offering was over $10000.00 more than the price I had been told by him, Angelica and the listed price they had on their website, which by the way, had No Fine Print alluding to any special circumstances such as incentives/ rebates associated with the price of the car. I then asked him what happened to the agreed price I was told by Angelica and also by him while sitting in the car just moments before. He shifted the conversation to rebates that were required to get to that price. One of the rebates required me to drive for Uber another required me to install a wheelchair apparatus to the vehicle for handicapped passengers. Another required me to be a veteran or active military. Even if I qualified for every rebate they offered me I would still have been close to $5000.00 more than the previously agreed price! After standing firm on the price I was told multiple times I would be able to purchase the car for, the salesman made a couple of trips to a back office to conference with the sales manager (Paul Jones) who finally made an appearance and Tommy (salesman) was nowhere to be found. After realizing there was not going to be a deal made, I challenged their honesty and integrity bringing up everything they had done deceiving me into driving two hours just to find out that they were just as dishonest as I was warned about in the first place. Buyer beware!!! They lie!!! I confronted them with their lies and they said every dealership in the Houston area practices the same sales techniques... Really??? Is this true? I will definitely not be buying a Kia because if they allow dealerships to deceive the public on multiple levels, I don't believe I want their product! The next business day I shopped at Sterling Kia in Bryan TX. After telling the salesman about the horrible experience at Cowboy Kia, he smiled and acknowledged that it was a familiar story. Evidently this is not the first time someone has experienced the very same thing there, and that Cowboy Kia constantly makes promises they don't intend to uphold! I purchased my Kia Soul from Jeff Wyatt at Sterling Kia. No games, just the usual sales negotiations you would expect while buying a car... That's what I call a pleasant car buying experience! read more

Absolutely love Lauren at the service center. Every time I go in she always helps me out in finding the best options for my car and finding out what's going on with it. Always happy and in a good mood! Thank you Lauren again! read more

I also posted this on Google but wanted to share here too: OK I clearly need to stay away from here. I bought my third Kia yesterday from Ryan and Kyle. I usually do not like buying cars but these people mae it painless. Richard Boyd runs the best dealership in Texas and he is always on the sales floor and approachable. Yesterday I bought a 2016 Forte and went through the entire process start to finish with Ryan, a great way to do things. He crunched various number scenarios to give me the best option. One more daughter, one more Kia, and no more room in the drive away. read more

Cowboy Kia - Car Dealers Near Me - Conroe, Texas

I took my car in today for a recall check, unfortunately they did not have the part in, but they did replace my driver side door handle (under warranty) which had been failing. The service dept. was pretty busy, service was quick, the people were very nice (Joan), no hassle and no nonsense. read more

Extremely disappointed with this dealership! For starters we had to wait three hours to even talk to a salesperson .. Once we finally got one, he was new and unfamiliar with the lot, we were walking in circles trying to locate the car we wanted to look at .. From there it took another 45 minutes to even locate the key to test drive ... They seemed extremely disorganized and chaotic ... We decided to take our business else where ... ( Be sure to read the fine print on the website pricing ) read more

I went in to the Parts department to order a part. The young man at the desk had terrible customer service skills. When I asked him the cost of the part and was surprised at how much it was he talked down to me like I was an idiot. Perhaps because I'm female or he was having a bad day. I've had bad customer service from the service department as well. I think I'll just drive farther to perhaps get better customer service from a different Kia Dealership. Wishing I had bought a Honda instead, Rachel read more

I want to tell you all, I love my KIA. My salesperson Charles Henderson is awesome. I was straight forward with him. I told him my budget and he was able to work with me. From the very beginning, everything went smoothly. I would recommend Charles and Cowboy KIA. I was so impressed, I told me three sons and all three bought KIA that same week. Thank you so much COWBOY KIA!!!!!! read more

This is not your average dealership. Cowboy Kia truly understands what a customer is looking for when they enter the door. Polite, prompt, and an overall easy experience is why I will return to this dealership and refer to everyone interested in a Kia. The service after the sale is unmatched. Buy from Cowboy Kia, your will be glad you did. read more

Awesome service!! Bobby was awesome to work with and got us a great deal on our new 2015 Kia Soul, I would recommend cowboy Kia to anyone looking to buy a new car!! read more

Bought and service my Cadenza here. Staff is nice and keeps you updated on the status of your vehicle. See Lori Semora as yiur Service Advisor. If you like arcade games, they have two machines to help pass the time. read more

Have taken my Kia here two in the last 6 months to get service and I love it. The girl Lauren in the service department is nothing more than amazing. She makes u feel at piece even when there is something wrong with your vehicle. read more

Sold a faulty used Jeep, the. they expected me to run around and get it fixed at demontrond and they would pay me later. I have 2 lights on the dash, demontrond found 0 electrical faults. I have spent he last 4 months replacing wheel sensors, and various other sensors and still doing it. My buddy also bought a Jeep the next day, I didn't get my referral fee and he has had an engine light on since 2 weeks after he bought his. This is my 3rd car from them with the other two being new cars, needless to say I will not be back. We don't even go back with my Jeep or the kids Kia for services anymore. I have several thousands in upgrades so I will just live with it until 2020 when I can grab a Jeep truck with a diesel. read more

Me and my wife went by today and our salesman Kyle was awesome. But when we asked for an honest price the GM T***y quoted me a price above the Internet listed price. When I said I don't understand he then told me there's no honesty in the car game therefore this place has lost my business forever! read more

Went with my girlfriend to take her Kia in to get it looked at for a code it threw. The OCD-II scanner my dad owned told us the code and problem. The code was accidentally cleared however. We get to the dealership and the mechanic that comes out finds out that the code was cleared and tells us there is not really anything he could do. That's understandable if we didn't know the code, however he chose to continuously ignore me when I tried to tell him what the code was. I'm fairly certain that's because they can charge around $75 if they hook their scanners up. He was extremely rude and rolled his eyes a lot. We left the car regardless to get the brake lights replaced. After my girlfriend called a couple days later to see if the car was ready to be picked up, he was extremely rude and sarcastic with her and spoke with her as if she was a child. She asked when it would be ready and he replied "Now if I don't do anything to it." Let alone the fact that it was already there for 2 days for them to tell us that all they had done was decided the brake lights needed to be replaced. Come to find out after my girlfriend had already paid, he charged her $95 for a brake light replacement. STAY AWAY FROM THE ARROGANT DISHONEST MECHANICS IN THE SHOP!!! The sales staff may be honest, no idea, but you'd be better off finding a family member, friend, or even another mom and pop shop. read more

Bought a new 2107 KIA Sorento and it rolls back every time it is put into drive. I took it back 3 days later and complained and they said they would take care of it. The service department said nothing was wrong and to wait 5 seconds when I put it in drive. The dealership offered me another vehicle that was several thousands less for the same payments. I declined. Nobody should have to pay that much money for a vehicle that does not operate correctly. There was also a recall on the vehicle which was not taken care of before they sold it to me. I have almost rolled back into another vehicle several times because of this. This is just an accident waiting to happen. read more

They where great Helped me buy my first brand new car, without a co-signer......I'm 21 and I love it....

Loveeee my new sorento and loved Virgil Barnes! He worked with our credit and got us the car we wanted at a great price! Made our first buying experience enjoyable. read more

This place is absolutely amazing, I was in and out in less than 4 hours after purchasing a brand new vehicle. I would recommend this place to any of my friends or family. Joel was an awesome sales person, I didn't feel pressured at all. They worked a miracle with this sale:) Also I love my new Sorento!! read more

Awesome dealership, great service! Ask for Johnathan, he got me my first financed car with no problems he was very helpful! I couldn't be happier with my new car!! :) read more

These people will help you out of a bad situation. Everyone from the Sales Managers to the Finance Manager made us feel like people instead of a number. read more

Absolute worst customer service: I have purchased two cars from here in the past (2016) and was given exceptional customer service, that's why I came back. Unfortunately, they participate in the illegal "Spot Delivery" aka they call you back 10 days after you take home your vehicle and threaten to repo the vehicle unless you give more money! Will be taking them to court. Brian Wilson and the "financial director" Tom need to be educated. read more

I went down here to look at a few Kia's and was immediately greeted by Steve. He was attentive and polite and was not pushy in any way. I was specific about what I wanted to look at and what for in a vehicle and was quick to meet my needs. I walked away that day with a brand new Kia Soul, fully confident in my purchase at a fantastic price. I spent over a week at other dealers and time and time again was met with the same old schtick. Not this time! Steve is awesome and this dealership is awesome. Do yourself a favor and check them out. You won't be disappointed. ~Danny read more

Definitely an outstanding car buying experience with the Car Pro referral at Cowboy Kia. They understand how to treat a buyer.

This was my second time and purchase at Cowboy Kia and both of my experiences were worth every minute. Trinidad and his assistant Jose were very patient with me and in the end got me the car I wanted. Once I got the car I realized my windows weren't tented, so I took it back and Cowboy Kia tented my windows for free and during a timely manner. Would defintely recommend this dealership and a Kia car! read more

I brought my Jeep in to trade and had already gotten a written offer elsewhere. I brought them the offer and they beat it by $1,200! Mark was great to work with! Jay Joslin was also so kind to us and often checked in. Everyone that worked there smiled as they passed and it was a pleasant atmosphere. My husband was buying a dodge across the street and he delayed us a bit, but THEY apologized for the delay. They worked with us on price and we left happy. Mark even kept an eye on my baby while we signed paperwork! I would definitely recommend them! read more

I love my Kia Rio I purchased from Cowboy Kia. My salesman was great. I got the best offer on my trade and made the purchasing experience so easy. I will buy my next Kia here too. read more

Helped my buy my first ever car. The location is small but they are moving into a new one later this year and will only help the car buying process. Helpful in taking me through steps to buy car and getting a good lease. read more

My car buying experience was a smooth transition with the help of my auto sales person Israel. He was knowledgeable about most of the vehicles on the lot. He was very personalble and friendly, and most importantly he DID NOT pressure me into a vehicle I was not willing/ couldn't afford. He helped me go through the pros and cons of several different vehicles. And pick the one that was right for my needs. read more

OK...went to get my oil changed from Cowboy Kia. If you buy a car from here, they only charge 9.95 for an oil change for the life of your car. Now THAT'S an awesome deal!! It was a great experience as there was only one guy working the service desk and he did a WONDERFUL job of multi-tasking between the customers and the guys working on the cars. Very honest and very happy to see everyone he came into contact with. There was a gentleman in line before me that was a WW II vet and the guy working the desk was most respectful to the WW II vet. Thank you very much for honoring him and being patient with his needs. I honestly appreciate how you dealt with him. Keep it up guys!! Even though the service department was crazy busy, they got me in & out in 30 minutes. Kudos!!! read more

Service writers alert me about everything they can possibly make money off of but when my steering column was making a clunking noise which is immediately noticeable when mechanic has to drive to service bay, nothing is said to me. I was in a hurry that day when getting an oil change. I was going to notify them next oil change... But life happened and I needed to drive my car for my new job. I went over the mileage for my next oil change which unfortunately was right over 60,000. Had my gf bring it in since I work all day and night. They told her that steering column is a problem and it's gonna cost money since it's over 60,000 warranty. read more

Happy customer thanks to Philip, he made sure I was a satisfied customer and happy with my new purchase!!!

I just got a new Kia Forte on Friday 4/29/16 my sales man is name Tommy Mueller, hes a awesome man and does a really job. He was very patient with us and worked with the sales managers as well Joel and Scott and they were able to get us into very nice car, and gave me top dollar for my trade in. Im very happy with the good customer service and the deals they were able to give us This place has earned my business for a very long time. We love Cowboy Kia in conre read more

I cannot speak for the New Car Sales office however the Pre-Owned sales representatives are deceitful, rude and without integrity. We were given a price from a representative on a vehicle that he stated had been approved by his sales manager. We drove 3 hours to purchase the vehicle to discover it had body damage. In addition they were refusing to honor the price that they had promised on the phone. The sales manager Tommy is uncouth and very abrasive and it is a shame that this kind of experience is acceptable at this car dealership. We drove to a larger dealer and were reminded of what exceptional service should be. I recommend you find a different dealership to purchase your next vehicle. If I could give a negative score I absolutely would do so. read more

t\They did what they said they would do, with no games in sales or finance department. They were straight forward.

I really wanted this to be a decent car buying experience, and it was until I had to deal with their shady finance department. After I came to terms with my salesperson, I was brought back to finance. When I asked them for a run down of all associated charges they handed me a piece of paper with all of the charges and NO labels and left me there to stare at it. I mean, really? What the guy did was he put a regular piece of paper into their contract machine and printed me out just a list of numbers that, sure, were my list of charges BUT without any of the normal text around it, no context to put it in. My wife and I clearly stated that we did not want any extra dealer provided insurances or extended warranties, specifically stating that we did NOT want GAP coverage, yet he slipped it back into the deal right before I signed the contract. I only found out when I reviewed my paperwork upon arriving at home the following day. As a side note, when I asked the dealer for a moment alone with my wife, the salesman must have thought we were going to walk. He tried telling me that getting this car loan would erase some of the older negative information from our credit history... Really? I mean, really? Do you honestly think I am so naive that I don't know how credit reporting works and somehow getting new loans magically erases past mistakes? What a line of desperate BS to try and save a deal. not to mention its a bold faced lie. My wife went up to the dealership the following morning livid about them sliding in that GAP on the sly (and the fact that the car had a minor issue that wasn't addressed before delivery.) They called me up there to sign new papers- killing another entire morning of my life. When I got there the finance guy had the nerve to tell me that my wife didn't understand what GAP was and that he was pretty sure she said she HAD wanted it... Seriously!?!? Look, I'm sure you deal with dim wits on a regular basis but both my wife and I are college educated and besides that it doesn't take a genius to understand the concept of GAP insurance. And of course, to top it off, I presented him with the receipt I had signed titled... Wait for it-"GAP coverage waiver" and the guy tried to tell me, verbatim, "gap waiver means you are waiving the loan gap if something happens to your vehicle, not that you are declining the gap coverage" ...oh really? Do I look like an idiot? Obviously I must or else you wouldn't try to be as slick as snot. Insulting. read more

I inquired about a used GMC Acadia they had. I spoke with Vanessa to verify the price as it was a few thousand more than any others I could find. I explained I would be coming in the next day and we had just had a baby the day before, time was limited, we needed a car but I did not want to make the 3 hour drive from Dallas, be away from my new family for a day and not get to buy the car. Again, assurances were made that the price was correct and they are a volume dealer so the price will be cheap and certainly not a mistake. Again, I checked, again they assured. So, I left Dallas at 5am the following morning, stopping half way for breakfast. I checked their website and the car had increased in price by nearly $10k!! No real apology from Vanessa and still no call back from the manager, these guys are even worse than your game playing time wasting stereotypes and are only out for themselves.... I am sure they thought that if they could get me in the showroom and waste enough of my time I would surely buy something. SHAME ON YOU!!!!!! read more