Been a loyal Cox customer for more than 20 years. Their internet used to be very stable but the past few months it's been absolutely horrible! I have had no internet access the last 2 days. Calling their support line is a waste of time and an exercise in futility and frustration. Initially I hear a recording telling me that there "may" be an outage in my area. It then precedes to dump me into their worthless automated helpline. Hitting any other button to try and speak to a human is futile. The automated voice tells me to reboot my modem which by now I have done at least a hundred times in the last several days. And then tells me it's waiting for my modem to come online which of course it never does. I end up hanging up on their stupidity. I'm done with Cox' constant issues with connections I will be checking out an alternative, most likely AT&T. read more

Cox Communications has horrible customer service and the sad part for them is that I'm a pretty patient person, yet they've managed to break it. It's too long of a story to write it all but if you can get AT&T or Time Warner at your place...sign up with them! DON'T GET COX! From my location, I can't get those two so my only option was Cox and it's the most expensive option, nonetheless. I got so frustrated by all their B.S. that I just decided that I would rather have nothing from them (No Cable, No Net, No Phone) than give them my money for a company that thinks that we're doing them a favor by signing up. read more

Today there was no line also Autro was very friendly and speedy service was excellent good job helping me with my HOT spot and figuring why my money keeps going to my sons account needless to say all is well on my cable box Disney channel here we come read more

ok, i'm taking a break from the acupuncture stuff. back to normal reviews for a while. pros... went here the other day to make a payment, which was the very first time ever coming here. i was shocked by what greeted me in the doorway... a ticket machine. not just any ticket machine, but one that would remind me of the d.m.v.. yes cox uses the same system with the same automated voice to get things done here. you are greeted by a touch screen and a printer on the bottom which issues you your ticket. you must either scan your bill or you can access it with your telephone number. after that you will have to decide why you are there... are you paying a bill, returning equipment, trying to get service, whatever your reason for coming here, you find it and touch the screen. then after you have picked the reason for your visit you will be issued a ticket. then you get to wait with all the other people there. almost everyone has their eyes fixed on their ticket or on the magical screen which displays the last ticket called. i was g241. the magical display had b126, at window 5. i had no idea when or where i would be going. i just had to see if the person that was in front of me would be called. and sure enough when that person's ticket was called, i was the next one. wow, i broke the system. but anyways, i just love the way the system announces your number. with that nice female automated voice... now serving, g two forty-one at window 2. actually i love to see all the technology savvy people use the machine, which contrasts the unsavvy ones. usually the older people had no idea what to do. they would just stand there, looking at it, like it was supposed to talk with them. love how many people can't follow directions, or can't read, and then follow directions. either too impatient and just start banging away at the touch screen or keep entering the same wrong number. i watched as an older gentleman kept trying to push in his phone number. only to find out he was missing one number. he must have tried 4-5 times, before the lady in front of me took control of the situation. loved how he actually cursed the machine out every time he failed, cause it was obviously the machine's fault that he didn't know his own phone number. cons... too many people in front of me not knowing how to use the machine. nobody was there to help them. horrible parking in this center. especially on this side of the plaza, with the cox communications and the automobile club too. read more

I have nothing but negative things to write about this particular store. I bought another DVR box for my living room since I was running out of storage space. I found out that I got the wrong order since I received a TV Streaming box instead. As a result, I went to this store to get it exchanged with the DVR box that I requested. When I arrived at the store I needed to sign in to be put on the queue. During my 15 minute wait I seen several specialists in a group laughing and messing around not doing their jobs. When it was my turn I told the specialist that I wanted to exchange the item for the DVR box. He mentioned to me that I needed to buy 3 TV streaming boxes (that same box that I received in error where the online customer service even admitted that they made a mistake on my order) in order to get another DVR box. This did not make any sense since this was never mentioned online and the online representative was in dismay about what he told me in the store when I tried to get the DVR box again online. I believe this particular store was trying to lie to me to get me to spend more money on products and the specialist (Joel Garcia) motive was to earn commission off me because as of now I got my extra DVR box shipped to me without jumping through these unnecessary hoops. As I explained how his claim wasn't consistent to what was advertised on the website he kept interrupting me to get me to buy the streaming boxes, very unprofessional. Worse customer service ever and I do not recommend anyone who lives in Chula Vista or generally San Diego to go to this store! Update as of 1/3/2020: I recently got my other cable box installed in the living room for free without the $75 installation fee and without having to pay for the 3 Streaming boxes which the guy at this store mentioned to me. I am glad I was not gullible and saved a lot of money. THEY LIED TO ME AND THIS STORE SHOULD BE AVOIDED AT ALL COSTS! read more

Had cox for over 20 years. They up there price so high and don't even give you warnings. Not to mention charged late fees that were not valid. Went to telegraph store horrible store managers. So rude and very unprofessional. Cancelled my service with them. read more

Let me start off with my "impeccable" set up service that I received: The guy came & walked all over the new concrete that I asked him not to for about an hour. He was doing this in between banging sh*t around on my roof only to tell me that I will have to have another person come back to get under the house. When the next guy came out he was done in 20 min. and told me my wires were not even on the roof-I refused to pay for the additional service since the "new guy" F-ed up. 2nd: I have a lap top computer = wireless router, right? WRONG! Not if you have Cox Cable. You will have to call at least once a month to have them re-set their cable box & then YOU have to re-set your router. I cannot believe how many times this happened to me. The only reason I stayed with them so long is because their DEAL WITH THE DEVIL to be the only TV network to be able to broadcast The Padres games. Unfortunately (for Cox) I could stand it no more & went with ATT UVERSE (check out the review for them, hint-its AHHHHMAZING). 3rd: When I went in to shut off my service, the kind teller wanted to know which provider I went with-told her its none of Cox's' business as I didn't want to be told what bad qualities she thought the other provider might have. (she didn't like that AT ALL-got all snooty). Now I am getting so many calls & mailers begging me to come back to them-NO WAY COX CABLE - NO WAY - BECAUSE YOU SUCK. The reason they have one star: the deal with The Padres-but I just go to the bar to watch the games now... wow, that doesn't suck! Huh!? read more

Cox is so bad that I registered on Yelp just to express my hate in another way other then just verbally!!! These A-wholes reel you in with an initial discounted bundle that sounds ok until you get your effin bill and you are being charged for a hand full of additional bull crap that makes no sense! Furthermore, I still till this day do not understand why the hell these bastards have the nerve to charge a $25 "connection fee" when I have never seen anyone come and connect crap! Every apartment I have ever rented has been cable ready so please explain to me and others cox, why do we have to pay this bs? Truth is that unless you have a dish you are screwed!!! oh and one more thing cox....the only thing you have going for you is that cute little robot you are using for advertisments. read more

Horrible service!! In store and in cable.. Period. Step up cox, stop being greedy and cheap!!

Wish I could give them zero stars. They somehow "erased" my email account that I've had for the last 15 years and have no idea how to fix the problem. It's been 2 days no and more than 4 hours on with tech support and still no resolution. AT&T is looking better and better! read more

OK, one of the few topics where I'm NOT amused. For starters, in all their marketing the prices are "introductory" and soon shoot up, preying on human laziness and stupidity. (see any parallels with the banking system's lack of business ethics that got us into the current economic mess?) Right away that puts them in the same moral neighborhood with certain politicians and backyard used car salesmen. When they're slamming the cost of satellite, I can get Cox cable for only $12.95 a month, with FREE HD! (free as long as I upgrade to Expanded and upgrade to Digital and rent the digital box and ...) So why is my Cable TV $125 per month? As an ISP OK. Broadband ROCKS! (other than that little thing about COX interfering with file-sharing by blocking its customers' Internet connections. The Associated Press and the Max Planck Institute found that about 54% of Cox users were blocked while using P2P file-sharing services, in spite of FCC's "displeasure" -- both spineless tools of the RIAA and MPAA if you ask me. (Valid load concerns don't justify the amount of interference at all hours.) As a cable TV service...that's another story. **Their HD isn't always "HD." Nobody broadcasts in 1080p, but a lot of content isn't even 1080i. Technically, 720p is considered HD, but is only half the quality of 1080. Some looks like it must have been scaled down to 480. Their compression can be so aggressive I get tiled screens and sound glitches all the time, especially on the more obscure HD channels. A sports, action film, or animation on another channel grabs quality from the IFC movie you're watching through tricky multiplexing algorithms. (DirectTV is supposedly far worse.) At least once analog is left behind, there will be more bandwidth available, and when MPEG-4 is implemented more, quality should improve. **Their program guide is nicely laid out -- for 1982. It looks like a DOS application written by 12 year olds in Vietnam. Tivo's interface was decades more advanced 10 years ago! **Why does the INFO for so many listings have "Program Information to be announced" while I can get all the details from several web based guides a week ahead? **Don't even bother trying to use the "On Demand" service. The interface is SOOOO maddeningly difficult to navigate and slow to update after you hit a button, you'll hopefully exit that before you start throwing things at the TV. As a Computer Science instructor, I would give a freshman a pity D - if that were turned in as a project. **Not sure if programming running slightly off schedule is network or Cox delay, but the PVR lets you THINK you extended the record time to not cut off the last minute of the show AGAIN. Go back and check and it often doesn't stick. Oh, and making that change can cancel recordings at other times under "Always on this channel" settings. **They often push through unannounced firmware updates to fix some bugs. That's why several other things you are used to suddenly don't work anymore until they re-fix them. **And then there's the price. Can you spell M O N O P O L Y. I'm constantly on the verge of going satellite. Maybe if they read this & squeeze my bandwidth for it, they will finally push me over the edge. On the good side, when I call for tech support and grind my teeth through minutes of automated voice hell, I usually get a real human (speaking English relatively well) without long hold times. Then again I usually call at 3 AM. Finally, as a local phone company: Originally I switched from PacBell because COX didn't nickle & dime for local "zone" calls across town. Now I see Del Mar is a 10 cent per minute toll call from where I live in San Diego. ******** AND the MOST offensive thing of all: remember when the FCC forced all phone companies to let us transfer (keep) our phone numbers if we changed providers, so they could no longer hold us hostage to keep crappy service? Well look closely at your bill and one of those indecipherable surcharges is a monthly fee Cox charges so you can transfer your number. That was the explanation I got when I called. I asked, "What if I never transfer it?" "It's to cover the cost of keeping your number in the data base in case you do." was the reply. "Didn't it just go in there when I set up my account? Do you have to reenter it every month?" I asked, suddenly realizing I was beating my head against a wall. Just another BS charge. Why? Because they can. read more

I went into the Cox store to return and equipment that I had rented out from Cox in SB area. I didn't realize I had to return it in SB and I just brought it down to SD with me when I moved down. However, the customer service rep was very helpful and said that they will mail the equipment back up to the SB Cox office for me. Despite the helpful representative at the store, I had HORRIBLE experience with the tech who came to my house to install the internet. After he completed installing the Cox modem and the wireless router, our internet still didn't work. So he stayed longer to try to figure out what the problem is. Even after a while he still couldn't figure out why the wireless didn't work and he started complaining that he's working overtime. Honestly, is it my fault that he can't do his job? In the end he said it's the router's fault that wireless doesn't work and left. However, I know for sure that the router DOES work because when another tech from SB looked at it, he actually complimented the router and asked me the price and where I bought it so he can get the same one for his home AND he was able to make it work. So Chula Vista COX sent me this incapable tech who can't do his job and all he can do is complain about overtime. I would give it a one star actually, a NO STAR if I could, but I will give it two stars thanks to the friendly rep I had at the store. read more

Waited for over 5 hours on hold for customer service. These idiots have no idea what they are doing

After being swindled by the Cox store in Hillcrest, I went to this Cox store since it's right by home for some help. My goodness, what great customer service I received from a solutions specialist named Melissa. She was so helpful and even gave me her card so I could personally follow up with her later on. I appreciate that she didn't tell me "too bad" like the people up in Hillcrest. She honored the deal I signed up for. Thanks Melissa, talk to you soon! read more

I came here to inquire about switching out to Cox cable again since ATT Uverse sucks. As everyone here states you have to wait in line and check in to be seen. From what I see this is a store you can pay off your bills at or buy new service. I haggled the associate for any deals and he talked me into getting the cable, internet, and phone for $99. I was paying $120 for TV and internet with ATT. A few hours later as I got home I realized I was unfortunately locked into a year contract with ATT internet but was still able to get rid of the TV service. I called back Cox and they gladly helped me keep their TV service I just picked up but got rid of the phone and internet service since it was pointless keeping it. Cox and their customer service is leaps and bounds better then ATT and that is the sole reason I switched out. Every time I spoke to an ATT associate it seemed like I was sent to some call center in the Philippines and they had no idea what was going on with my account when I had a problem. I am saving about $5 a month now with Cox cable and couldn't be happier. read more

Service is fast even though it kinda resembled the DMV when I got there. A whole bunch of people sitting around waiting for their name to be called. I liked that they have a screen that lets you know your place in line. As good as a place like this could be i guess. read more

The store itself really is welcomming but theres always soooo many people- I HATE GOING THERE! The only reason I gave this place 3 stars is because of JANET. I dont know her last name, but my goodness she is great at her job and is always so pleasant, I wait just for her. Other than that- this place is a NIGHTMARE. That girl deserves a raise for dealing with so many people and still managing to be a sweetheart. Shes been so helpful and has always taken care of all my concerns. read more

The guy that came to my apartment to fix the cable that could have been easily fixed over the phone - awesome. The lady i talked to to cancel my COX cable - super nice. Cox Internet - faster than AT&T. Everything else - HORRIBLE. The worst customer service I have ever had. I was a COX customer for four days and I had enough. If you have a HD TV and you want great HD service go with DirecTv. It took me 4 days to figure that out. But their Internet is OK so far. Time will tell. read more

I hate cox. Cost way to much money. They only act nice when you want new sercive. I payed insurance for almost a year and anytime something was wrong they said that wasn't a reason for a technition to come out. I stop paying, when my cable was not working and tech came out. They charged me $30, they said they would wave fee but when bill came the $30 was on bill. I called they said they could not wave. I said I will absoloutly not pay. He was mad, but I won the battle. Cox sucks been with them for 6 years or more. Only because I have to due to my apts. Always repeats on cable. read more

I'm writing this review for every Cox yelp site I can find because they are that bad. Cox is the epitomy of corporate greed and big money business not giving one crap about their customers because they have little to no competition. Their service is beyond terrible. read more

If you are considering getting cox don't do it! Take your money to any other place! I made a one time payment thru the phone earlier this month and little did I know that was a huge mistake they tried charging me three times for this month after I already paid my bill!! They are thieves don't get there service if you do decide to get it don't give them your card info! I was on the phone with a customer service rep today he denied that my card info was stored I called again the second rep supposedly deleted my card info. read more

Just about everyone in San Diego has Cox to serve their communication purposes. My one gripe with this company is that the internet goes down a few hours after the servicemen have left your house even though it was fixed. I know it happens and computers are not 100%, but come on, lets at least try to send someone out to fix the problem within a day or so. I think the last time my internet died I had to wait about three weeks to even get someone out. However, when the servicemen do their magic, it's very thorough and they have always been really friendly people. And they are the first service people to not have shady looking employees come into your house. Reputable guys. read more

Worst ever Cox store. Always crowded and either not enough staff or staff stands around chatting with each other instead of assisting customers. Would give 0 stars if was an option. read more

Recently went in to add the sports package to my current one. Daniel was super nice and helpful. He was fast and diligent and explained everything in great detail to us. Also he hooked us up! All my experiences here are more than excellent, these employees know how to give off great customer service! Props to them, we know you get very busy but you still manage to be patient and help with our needs! Defiantly worth the short drive to come to this specific location! Hit up Daniel! read more

​Thanks, Cox Communication for putting my account into collections for $21.00! I returned my router to this location, and the employee ensured me that my account had a zero balance, since I had canceled my service due to an upcoming 8-month deployment. Apparently, it was not cleared since they charged me a cancelation fee AFTER I deployed. I did not receive any notification of this fee via my online account, email or letter mail. I would have had no problem paying a cancelation fee. Very unethical. read more

Horrendous. Absolutely horrendous. If I would have only known how horrific the service here was, I'd have just asked them for a prepaid return label... read more

Bait and switch. Lots of hassle to upgrade services by promising initial price vs actual price.

We've had horrible luck with them lately. Our tv was going in and out occasionally with no real reason. Then I got our bill and as usual there was an "increase" (how is it that they increase it every few months???). Then I got a $25 fee for returned charge card transaction - check this people!! It was a glitch on their end and American Express stated it was never sent through - they "credited" me back the $25 but didn't bother to tell me that they had canceled my auto pay so I had to go in and set it up again. Plus I had to go in and pay the current month and last month bill immediately or they'd shut off my cable and internet. I canceled the cable tv because of this and just watch tv on hulu.com now. I really wish that we had UVerse in our area because everyone raves about it :( But I'm stuck with Cox (who the heck rated them #1 in customer service because they really don't care!!!!) ??? read more

I came in to replace my cable box because I had been experiencing some problems with it. I was immediately greeted at the door. The young lady at the door asked how she could help me. After I explained about the issues with my cable box, she took down my name and some information about the cable box and told me to wait a few moments and that another representative would soon be with me to assist me. I sat down on a chair and after about what must have been no more than three minutes, my name was called. I was helped by a representative named Melissa. She was very helpful. She replaced my cable box with a newer model which has been functioning just wonderfully. Altogether, I must have been in and out of the store in less than 15 minutes. Now that's what I call customer service at its finest. read more

You better hope you don't need to come to this place, or you better be prepared to spend a good half to one hour for service. It's depressing to see how little Cox cares for it's paying customers! read more

I came to the store to exchange my remote, and they must have seen me walking across the parking lot with the remote in my hand because I hadn't taken two steps into the store when an employee handed me a brand new replacement! I couldn't help but say "Oh wow! Thanks", and just as fast as it took for you to read up to this point I had turned around and was on my way back the car. That is some excellent, quick, and heads-up customer service, so good for you Cox Solutions Store, and thank you. read more

So inconvenient, I would not recommend Cox for anything you hear a different story from each employee. I was told I can bring in my modem from 2008 and get the new model for free, that was a lie. They wanted to charge me $90 for a new one which they said I can just have it swapped for no charge. The billing is also ridiculous. I'm being charged for a "Bouned" method of payment and $25 for each time when there is more than enough funds in my account they said "you're bank rejected it" with out any explanation. They said there was nothing I can do except talk to my bank to reinberce me for Cox not successful taking my payment. I'm over Cox. Hopefully people don't experience what I did read more

Just needed to come in and exchange an AC adapter, the place was kind of busy. A gal came up and asked me what I needed, I told her I just needed the AC adapter exchanged, she said it would just be a minute. She was gone for about two minutes, she handed me a new AC adapter and I was out the door. Just that fast. The place is never that busy. I've never had to wait more than five or 10 minutes they do a good job there. Dealing with the public in a retail setting is not the best kind of job to have but they do it well. Thanks guys. read more

Although we came into cox because one of the employees made a mistake Ricardo went above and beyond to make it right!

I don't come here often, but this was my first time. Customer service was quick and professional. I was able to get my remote control and DVR replaced in a timely manner. One of the sales representatives kind of got carried away, and we started talking about dogs, lol. read more

As you look at the reviews happy or not with cox. I just want to warn you the new phone system is very sad. They do not have the skilled staff to be able to fix problems. I have been with out a phone shortly after I called cox. They do not have the staff or skills. Don't do it, don't do it then they expect you to pay. read more

Not too bad for a cable company. The customers service was good and tech showed up on time for install. What more else can I ask for from a cable company. I would to given 5 star but I think pricing is little high for what you get. Still, good job overall. read more

My Cox cable controller was on the fritz, so I went to Cox solutions store to get a new one. With the Cox cable controller in my hand as I was walking up to the store one of the girls could see that I had in my hand. Before I had barely even entered the store she handed me a new controller...and I was done. No checking in, no questions... Just handed me a new controller. Thank you Cox cable. read more

I've been a customer for 43 days. On my 27th day I received an email stating my account was past due and services would be turned off (weird). I've called 5 times for 3 different reasons and have been provided with false information 3 times. Last week I paid August and September together for a total of $143.05. Come Monday morning you drafted $287.05. I called immediately and after crying on the phone because there was no immediate assistance available for an immediate refund, the representative promised a "rush refund" in 72 hours. I called back today, 72 hours later, and was told no refund request was ever placed. This morning, Tisha in your tier 2 escalation department, who doesn't have an ID or last name, promised a refund in 24 hours but couldn't provide any confirmion in writing that she really submitted the request. What a wonderful first impression I'm receiving from your company. read more

Those 5 stars are for Michelle at the National City Cox office on Highland Ave! My wife and I came in a couple weeks back all ready to disconnect our relationship with Cox with equipment in hand! Michelle offered us a plan that was just a few dollars more that included Premium channels that finally made our monthly payment worth what we were being charged instead of a ridiculously high cable bill with 60% of the channels unwatchable by me or my wife! Of course we could have still gone with Direct TV and gotten a much lower rate, however Michelle pushed the benefits of keeping Cox for all of our Media services! We had to go in today because we realized that we were missing some of our favorite must have channels like BETHer, TV One, Logo, OWN, Fuse, NatGeoWild, and Disney. Michelle hooked us up yet again without taking anything away! Talk about design your own tv options!! Love it!! Now it's totally tailored to Us!! Makes paying Cox's still too high prices worth it!! Our cable is the bomb and our internet is truly blazing fast!! Michelle was awesome did I say that?! She was!! read more