The absolute worst customer service possible! No one cares and very few know what they are doing. I want to change my plan and they give no consideration to my time or questions. Epic fail. I will be canceling my service! read more

Cox boutique on blue diamond It's the boutique closest to my home. They are open Monday to Saturday. I always ask for Chris, who is always a good advisor. Met with him couple time to set some service for my parents and foreigners friends. He will always look for the best promotion he has at the moment. The other day I washed the TV remote with the sheets lol. I ran to Cox and they just gave me another remote. We got Contour TV without the recorder. You can still view your favorite series by searching your channel/series on demand When someone call your landline their names appears on your screen so you can filter lol When you sign up if like me you call Europe and Argentina make sure the countries are included in your contract if not you will freak out like I did... for some reason I thought Argentina calls were included ... received additional charge of $120 ($2.5/minute!!!!) Ask them Chris corrected my contract, paying $2.5 extra a month to get Argentina included in my contract so the calls will cost us 0.20cts a minute now Cox, Direct TV are the same to me at some point I just like Cox because if something isn't working I can talk to someone face to face and not wait 20mns on the phone ... Price for Cable, phone and Internet $175 Per Chris second year will be additional $20 :( So I set up a service for my parents, the tech came the following week. He was on time. He wasn't talkative. To avoid paying the modem $9/month, we bought one. We showed it to him guess what he used the modem from Cox... had to plug our modem myself and return it :/ really dude? read more

Wish I could give this company zero stars, horrible service, horrible customer service, very expensive and mind you I always have my service interruptions about once a week dealing with this company or an outage. Not worth it, I'm finding another company today. Cox is a rip off! I have a $304.00 bill ! Straight bullshit. For a tiny box and internet that goes in and out all the time. Save your money!!!!!!! read more

My recent experience at this particular cox store have been AMAZING! We came in only to move our services from one home to another but the two that helped us, "Lee and Alex", help us tremendously by telling us that we could've gotten our services a little upgraded for the same price I was paying monthly. Put a smile on our faces. They also mentions about the cox home security and everything about how the cameras detect movement and sends notifications. I just moved to a new home and was researching about security cameras and coincidentally they offered those services as well. Lee and Alex helped us answer every question we asked and gave us exceptional information. Amazing Customer service and highly recommend going here for your cox service. read more

***This review is for Cox Communications in general, more specifically their customer service via phone*** I am highly disappointed with Cox and do not recommend their service to anyone unless you plan to never transfer/end your services. My experience ending my internet services has been a nightmare and it seems like I am not the only one with such bad experience. To start, I called to have my internet services cancelled ten days in advance, advising the man with whom I was speaking with, the SPECIFIC DATE I would like it to be cancelled as a still needed use of the internet in order to take an online class. I get home that night and my services are cancelled. Five hours of routine study are unable to be completed because I have no internet connection. I call the next morning to have it reinstated in which I was advised it was an "error" and my services were reinstated with an activation fee, but luckily it was indeed refunded as promised. My internet then gets cancelled as requested and I was prompted to make the decision of receiving a prepaid shipping box to return my leased equipment or drop it off at a Cox Communications location. For certain reasons, I chose to receive a prepaid shipping box. About 3 business days went by and I never received this box and was advised an order was "never placed" to have this sent to me, but was assured it would be sent "this time, free of charge " as apparently , there is a charge for this I was never advised of to begin with. The representative also assured me "I would not be charged any fees for assumed unreturned gear" as she "made a note of it on my account" Of course, I never received this "free of charge shipping box" and went into a Cox Communications store and returned my equipment. Shock surprise, I now have a statement showing I owe $108 for loaned equipment. LOL. I highly recommend that anyone thinking of choosing cox reconsider, as their customer service is absolutely HORRIBLE. read more

This place is understaff and always takes forever to get anything done. It's like a DMV where you put your name and wait to be help. Although cox service is better than century link, this location needs more staff. They are always busy and only have 2-3 people up front. Their interior is nice and organize but I would say they need more waiting chairs if they're gonna be taking long list of people waiting. read more

I can't believe that the kiosk their self pay never freaking works. I can't believe you have to stand in line for 20 minutes to pay a freaking bill. read more

No. Just no. I have a background with tech, so I can usually tell when things are good on my end and not the other end. Customer support is worthless and just sends you in circles. Had 5 different convos, and each "service rep" gave me a different reason as to why my service wasn't working. And each time tried to say they needed to send a Technician our to fix the problem, a $75 fee. I am a technician. Physically, there was no problem. It was a software issue. Always declined a tech and several times had to "cancel" appointments that were made without my permission. Went into the store, and they gave me a different modem. Came back an hour later with the same issue. Asked if I could speak with a technician about what is going on. I don't need to have him come to my house. They weren't allowed to do that, and they also had no idea what I was talking about when I referred to actual light names. (Upstream/Downstream instead of US/DS. Definitely had no technical background and never tried to give me an answer except "we need to send a tech". Ended up talking to a supervisor and found out when they rolled over the info from the previous property owner, they forgot to activate my signal. So after 5 days of ridiculous circles, I had internet. Moral of the story, don't go to cox unless you want outrageous fees, and for them to tell you that you need a tech. Oh, and if you have no knowledge of anything tech, do not self install, you'll need a tech. read more

All this sales people will tell you anything to get you on the contract ! They fill you full of lies . They said I had 30 days to cancel now is been 12 days and I'm not happy and it turns out I can't cancel !!!! read more

great place friendly people sterling was especially kind and helpful! i recommend this place for sure!! very quick easy service.

Straight up lied to my elderly mother and engages in some seriously messed up business practices to nickle and dime customers. She wanted to get long distance added to her phone after a pretty ridiculous bill because all of her remaining family is back east. Lady on the phone told her it would be $12 more a month so she added it. Next bill comes and it's over $100 more than she was told and when she calls back the lady she talks to this time says that the long distance is still charged by the minute. So my mom asks why she's getting charged $12 more a month for the phone service when absolutely nothing changed, and was told it's because she has long distance now... for which she still has to pay the exact same per minute rate as before. Lady on the phone saw nothing wrong with that completely asinine response and told her she can't take off the $12 "long distance"(WHICH DOESN'T EVEN ACTUALLY EXIST OR CHANGE ANYTHING OTHER THAN MAKE THE BILL MORE EXPENSIVE) without paying a fee. Her contract is up in April. I'm buying her a cheap cell phone, teaching her how to watch her TV via streaming services, and getting a different internet provider. This joke of a company will never get another dollar from my family or I. read more

Wow what a pain! Not only did they allow my ex husband to "steal" my cable from my house and transfer it to his house... they fined me for equipment that I returned. I moved in February and returned the equipment via mail that same month. I got a bill in the mail but once I called them, they stated they received the equipment and the outstanding bill was resolved. Fast forward 10 months later and I get a ding on my credit because of a new collections balance. I called cox and they refused to remove the balance. After talking to a few other people, apparently this is part of a scam they run in order to make more money. Be diligent when returning equipment and keep a paper trail. read more

got Cox internet for the first time since August 2019 last year. it is now May 14 2020, 10:54pm and it is the SECOND time this WEEK it claims to be "an outage in your area" as my wifi went off and checked my Cox mobile app. SO IRRITATING. and y'all charging us for what? ridiculous. read more

I've been very dissatisfied with Cox overall but it's better than the other competitor services in Vegas. Berlin was warm and welcoming and exceeded my expectations with his amazing customer service skills. I was having a poor experience after a woman jumped in and was very abrupt and rude (co-worker) but Berlin stepped up and assisted me the remainder of the time. Thank you for making a poor experience into a good one, there needs to be more people like him. Shout out to Berlin, Cox, you need more people like him. read more

I signed for 2 years contacts for 72 $ but up until 97 automatically it's terrible company and service

Just moved into the area and needed to get cable and internet hooked up. Decided to come in person and find the best plan. My sales guy, John, was helpful and found me the best plan for my budget. He went over the pricing structure and how the bundles work. They were able to come out the next day and get everything hooked up. The installation tech, Terence, was friendly and helpful. Cox seems a little pricey but I've been happy with my channel selection and the internet is super fast. They understand the concept of good customer service. Being in a condo I didn't want an ugly satellite dish on my balcony either. read more

*** This review is for this specific Cox store. *** I have been here two times to switch out my equipment. Service was great and fast! The staff greets you as you walk in regardless if they are assisting anther customer, they are knowledgeable and friendly. As you walk out they hold your items in a bag and open the door for you. Both experience were great! read more

I love Cox cable, the internet and home life. However I absolutely hate coming to this branch! This time no one is working at the entrance. All I want to do is return my equipment and nobody is willing to acknowledge me. This place is worse than a DMV. Hire some help! read more

Slow, crooked and dishonest, this company wants nothing but your money. Sign up for a $70/month high speed internet, the first bill came home and it was $90~, came back to Cox and one of the employee said its the sign up fee + the monthly payment =$90~ ( ok, then why didnt you inform me at the beginning, 1st lie ). 2nd month came and the bill is still $90~, gonna come back again to the store and collect more lies then I'll update the review. read more

The experience I've had with Cox thus far proves that all the negative feedback I've heard about this company is 100% valid. As a first time customer, this is leaving a very bitter taste in my mouth. They have now set me up for internet 3 times in the past 2 days & I still have no working internet! I initially purchased internet with a rep over the phone who gave me a confirmation number. I then call to schedule my installation only to be told that my confirmation number is not valid & that I would need to go to this Cox location with my lease agreement to place a new order & pick up my modem due to the previous tenant not having had service disconnected at my address. Mind you my leasing office says no one has ever lived there, I'm the first tenant! So I drive all the way to this location, wait 25 mins in the scorching sun outside & 1 hour inside to pick up my equipment. I then follow up with them on my connection only to be told that one of their reps accidentally cancelled my 2nd order! So I drive back to the store the following day & wait for almost an hour & a half total for them to tell me the 3rd order has been placed & that they assured me it would work this time. Still does not work!! I'm at a complete loss for words. To make things worst, the rep who assisted me by the name of Jon S. refuses to answer my emails. He pretends to be helpful in the store & hands you his card to email him if you have concerns, yet will only respond when it's convenient for him. I'm at a complete loss for words. I will write their corporate & get to the bottom of this. This is not acceptable. read more

Had to go in the cancel previous owners account so I could schedule transfer of service. I asked multiple times to make sure that my service at my current address wouldn't be shut down till scheduled day of my move. Was told there would be no interruption of service. got home, low and behold, no Internet and no TV service. read more

This review is for Shane at the Cox Solution Store on Charleston and Rainbow in Las Vegas. After two frustrating days with a problematic cable box; a call for tech support; and a technician service call, the issue was not resolved. Case in point: We pay retail for a 3-part bundled service. $206 a month without premium movie channels, and every time the box has issues, they keep bringing us somebody else's troubled box, only refurbished. Ha! They don't last long. Our boxes are changed at the least, three times a year over a period of 5 years.The tech said he has never installed new boxes on service calls, only ones that are shrink-wrapped - refurbished. Obviously, the resolve was not to have another technician over. We had to get a new box. I called the Cox Solution Store for a solution and spoke to Shane. Guess where I'll be going from now on!! Shane, please don't ever leave. It took longer to find the store than for Shane to get us a brand new STB, in the retail box, in less than a minute. Thanks Shane!!! As another customer said, "Shane, you the man!" You made our night. Heck you made our Halloween! Even better than that, you made our year! Thank you! read more

I'm getting old - that means I've dealt with a lot of utilities and a lot of cable companies in my life. I am very aware of how bad a utility or telecommunications company can screw up an account. I had always heard horror stories about Cox - but after dealing with CenturyLink I figured no one could be worse - with great trepidation I signed up within Cox for TV, Internet, and land line phone. Wow - my bill went down $50 a month, my internet speed is 5 times my best with CenturyLink and my TV is true HD at NO additional charge. Twice I have had equipment issues and both times had no problem exchanging the defective equipment at the store on Blue Diamond - they are especially helpful - ask for Uriel if you want exceptional service. I frankly don't understand the bad reputation - after more than a year I have had nothing but exceptional service and exceptional customer service read more

What in the HELL Are we paying for this service Sucks Cable ,Phone,Internet Never works 300$ a monthly what is wrong with this service

Don't use them. You'll be thankful you listened. Paying over 250 monthly and my service won't work. I simply don't have 2 to 3 hours to sort this out with this company each time they decide to take a crap on customers. read more

Very very bad service HORRIBLE Drops like 10-15 times a day Ridiculous. Call them u r on hold for a minimum of 45 minutes or more Who knows. Worst internet service read more

This has got to be the worst freaking company robbing their customers I know of. I've been paying for the highest internet package of 300+ Mbps for years. Come to find out I've only been getting 1/3 at best for years. Already went through the outdated equipment or insufficient data excuses they have been giving me for years. I don't think there techs suck. I think Cox sucks. We need to lash out at this high dollar scam company. They're trying to monopolize the industry with shitty services to get you to pay more. For me to go in to detail about how they intentionally sold me an incapable modem to handle the speeds I was paying for would be extensive. They all out suck. Every executive in that company can simply suck my Johnson!! read more

Victor was great! Got me set up with tv and internet! The line was a little long but we got everything figured out! Great service and definitely recommend read more

I've been a loyal customer to cox communications for 3 years at my residence. I can honestly say I'm not satisfied! Horrible Cable service as well as Internet service.. I never have service in my area. Not a day passes by that I don't have to call to get technical support.. I had a technician out on Saturday September 3rd. All new equipment. He was at my residence for 4 hrs.Technician couldn't even figure out issues. next day service didn't work again called spoke to representative for 40 minutes.. called today asked to speak to supervisor to cancel service. And representative,hung up on me! SO IF YOU WANT TO OVER PAY. AND CONSTANT FRUSTRATION WITH YOUR TV SERVICE. GET COX COMMUNICATIONS. read more

Worst Experience! Either this store is understaffed or they need to seriously reevaluate there service process. Writing this review as we speak i have been here 30 min and still have 3 people ahead of me. All to return some equipment after removing cable! They have 2 reps helping one customer and have 2 door greeters just walking around! No place to sit and they don't seam to have they're Necessary equipment nearby so constantly have to be walking to the back. Just bad business practice! read more

I've dealt with Chris Thull now 3 times and he has great customer service. He's honest, upfront and talks sports with me. Yes the lines can be a bit of a wait but since there aren't any other close stores there is t much you can do. But Chris is dope! read more

Negative 5 stars to be exact. Ok so where do I start... I'm going to just post one of my issues which is the biggest one of them all. My son set off the alarm in the house. I received a text and quickly disarmed it. I then received a confirmation text saying that it was cancelled. Nearly 2 hours later, YES 2 whole hours later security came knocking at my door regarding the alarm going off. What the hell. I could be dead and all of my valuables could have been gone in that time frame. I am definitely switching to ADT. read more

Terrible experience so far. Service was supposed to start in my new home a week ago. Still no service. constant run around about why the tech could not make it to our home, including trying to convince me that the appointment was not actually until tomorrow when on previous calls I confirmed that the original appointment was set for a week ago, and then again 3 days ago, and then again for today. They failed to appear today and claim the appointment was for tomorrow. Patently false. Very unprofessional and frustrating. I have been charged for service and have been provided none. read more

I have come to this location a few times and have had nothing but great help every time and today was no different. I stopped in to ask a few questions about my account and the Cox associate Chris was very helpful. Chris helped me look at all my options and was able to line my account up to were i wanted it to be. Great store with great people. read more

Ordered a phone line for my secondary home, I called to activate it, turns out they put it under my wife's name. They put the acct under her name probably to get credit. I called their idiot manager he couldnt answer to why they would do that. Idiot hung up on me because I was questioning whether that was ethical or not. This is easily one of the worst company when it comes to everything customer service related. read more

This Cox branch is horrible. I was told by Orrin Andrews at the counter that my plan would be extended at a 6-month promotional rate. The promotion was only in effect for 1 month then my bill jumped up. Called customer service & they said the branch has to sort it out. Talked to a very rude supervisor at the store named Luz Booth who refused to provide any information or resolution to the issue. Asked to speak with a manager and still no follow-up. I haven't had an issue with Cox as a company till this branch. Make sure you take everything in writing from this store & don't let anything be a verbal agreement. read more

I really just don't understand why they have 2 employees "greeting" and checking people in at the front and 8 customers on the waiting list!!! TWO. Why is there even one? Just a self help kiosk right at the door to sign in would work. Hate. Cox. read more

There were so many bad yelp reviews that I didn't want to go. But I was literally in and out of the store with a modem and ISP plan in 10 minutes. The guy I talked to (Chris) was really cool. I went in at 11:00am on a Saturday and it wasn't busy at all. read more

Came in to exchange an old modem. A bit of a wait in line but they went down the list of customers checked-in fairly quickly. Giselle was professional, courteous, and extremely helpful. Was extremely impressed with their level of customer service, including an escort to the door from each rep. read more

This company is awful!! My first experience with Cox and I already hate it!! I signed up for StraightInternet online which is a service that you prepay and does not have any contracts. I created a pin and was told that to pick up the equipment that all I would need is the address and PIN number. Well, I get there and they never asked for a pin. They asked for the address and ID. I did not put the service in my name, but a business name because I don't want to be in your database, I don't want SPAM and I don't want your promotional offers!!! They want to add my name. Not only do they want to add my name, but everything on my drivers license!!! WTH!! That information is not even required for a individual that signs up for service with their name why are you adding all of that additional information for me. This just really pissed me off!! I'm new to Vegas (moved here 4 months ago) and I already have a distaste for this company. read more