This is ridiculous, Cox needs to open more locations or allow for scheduling appointments online. I showed up at 11:30 and joined the waitlist, was told I'd receive a call in an hour and to stay within the shopping center. Nobody called. I walked back in after an hour just to wait another 1hr and 15mins. Was also told only 1 person could be at the counter. They have people lined up outside in 100+ degree weather just to be told to come back in 1hr, 1.5hr, 2hrs. JUST MAKE A WAITLIST ONLINE! I could've made my appointment and ran all my other errands. It's a Saturday, i'm sure other families have other plans other than waiting at a Cox store. It's sad I have to downgrade my 5 star review from a few years ago to a single star.. but this was just ridiculous! read more

Currently sitting in this store waiting. 6 employees working, 3 are actually helping customers. The manager is just chilling in the office while two chicks randomly walk around and flip an iPad the customers use to check in. The line is about 12 people long, but hey let's just tell people it's a 45 minute wait vs helping the good employees get things done. As I stand here, I'm contemplating my life decisions just wondering how awful this will be. I turned my cable boxes in 6 months ago... I move out and want to switch my internet over... no sir, you haven't turned that in yet... let the battle commence read more

Sterling is absolutely amazing! A kind gentleman, easy to speak with and gets your service done quick in a professional manner. I'd highly recommend to have him assist you on your next visit to this COX location. read more

My 3 year contract for tv and internet service was up and planned to move to another provider just for internet but they canceled 2 installation times. Decided to stick with Cox, at least I knew you could get service and better the devil you know. Had 500mps tier and upgraded to GigaBlast. Dramatic increase in speed and internet search and Website page downloads. Should have upgraded long ago highly recommend read more

I have cox and was under a contract. I needed to change the receiver encause it was faulty. I came in to the store and requested a wireless receiver. They did not inform me that it was not available for my area and still gave me the wireless receiver. It also canceled my prior contract. I spent a week without tv service trying to install it and now after three months of switching back to the regular cable box I'm charged 600 dollars. Why because someone at this store failed to inform me that switching to a wireless box would cancel my contract and I would be charged an early termination fee and they failed to tell me that the wireless box wasn't available in this area. What kind of training is that? Now I'm waiting to have my money refunded and unhappy with the service. At this point I would rather use my phones hot spot for internet and watch Netflix. read more

Really the internet service has been fine. It's the customer service that is horrible. Hung up on twice on purpose and not very helpful. Even asked to possibly talk with someone else who might actually be able to help me but was denied. Asked for confirmation email and was hung up on. Just crazy. Had to cancel service because I'm moving out of state but they made it extremely challenging and were rude. read more

Very bad customer service. Either the CSR I worked with is racist against Asians or just didn't want to help. I came in to get an upgraded modem but was denied. Prior to going to the store, I was instructed by Cox customer service over the phone to just come to a Cox store and pick it up. I told the rep at the store and he just denied me and he gave me some weird reason that made no sense. I have fiber optics and he said it wasn't compatible? like huh? I called Cox when I was there and tried to get the rep to speak with the other rep on the phone so that the rep on the phone can explain to him that I can pick up the equipment and it is compatible but he didn't want to talk to him and when I tried to get another rep in store to talk to the rep over the phone, that rep gave his colleague a hand gesture not to help me and said it was store policy when I asked why I can't get it. Even the rep on the phone was confused. I went to another Cox store near Summerlin, and got the equipment with no issues. Stay away from here. read more

Now I completely understand the reviews that say "If I could give them 0 starts I would". Horrible experience. Like I've told each and every single one of their representatives, my only duty/responsibility as a costumer is to make payments on time. Jan 7, 2023, today makes 3 days without internet :) I keep calling and just keep getting passed around like a volleyball. From one representative to another yet no one seems to be able to help. Representatives have zero to no knowledge on the products/services their company provides. One rep will tell you something and the next will say something completely different. Trust me, I've spoke to 10+ reps (account managers, technical, billing, etc) in the past 48 hours. All my time and effort a complete waste, still no internet. If they cannot provide internet then they should not be an internet company. How can they sell something they cannot provide???? Cancel cox 2023 read more

It is so unfair and seems downright unlawful that these scumbags have no real competition. Transferring wifi to another area not only costs more but also includes an arbitrary instillation fee. I say it is arbitrary because cox cable already existed in my new complex which is ten years old, in a heavily populated area of the city. Cox and all of its affiliates are nothing but rotten crooks! Even the installation people are trying to get tipped when I am already shelling out $50 but for him to plug in a wire. Downright criminal! read more

Probably worse experience I had...(im sure im not the only one in Vegas) Moved from MI last may 2017,decided for COX (tv service). Modem didnt work correctly from beginning.,after calling many times "not getting signal"...technical dept. decided to replace the modem..with THE PROMISE of continuing paying $140 a month for 2nd year...until May 2019. "NOT TRUE"..my friends...GOT NEW BILL AND IS $20 higher..call cust.service Cox...very rude..telling me 2nd year is not FREE...that there's "no notations" and not freezing rate $140 for 2nd year..and thats it!!..bunch of lies.. WHAT KIND OF BUSINESS IS THIS??..im reporting Cox tv service.. to FOX channel 5 news. Lets speak up!! read more

This company is just horrible! The fact that they charge so much for internet is ridiculous

I had some struggles transferring my internet to a different address and came into this COX location after hours on the phone and getting differing instructions. As a student without internet, I was very stressed out, but Sterling was very helpful and knowledgeable about how to get my account on track and my internet successfully transferred as soon as possible. He explained everything clearly, was patient with my many questions, and was very empathetic to my situation. He provided amazing customer service and I got my internet installed in time for my exams. Thank you! read more

This buisness scams and takes advantage of older customers. Forced my aunt to get a great "bundle" deal, which included a house phone she repeatedly said she did not want. $20 a month wasted over a year, wifi was 25mbs a second. Bill was $75 a month, 5 mins i got $25 a month knocked off her bill add more internet. Female employe was nasty, provided zero help, no compassion for a women in her 70s that doesnt understand whats going on read more

They have outrageously high prices for internet service. They scare you into getting way too much bandwidth for too high a price. Then the price keeps going up. When I called to complain, they were like, "the other guys only offer 80 Mbps." Well, the "other guys", Century Link, was only 40 Mbps (1/2 of the speed that Cox claimed wouldn't be enough) and I have NEVER had a problem. I have a wife and 2 kids that are constantly online and, again, I have NEVER had a problem. To top it off, I upgraded my modem over a year ago and they never said anything about returning my old one. So, I just assumed that it was outdated and they didn't want it back. Imagine my surprise when I went to cancel my service and I see a charge for "unreturned equipment". I found out that even though they knew that I wasn't using the old modem and they never requested it back, they charged me for it over a year later. What a scam. Now I have a charge on my credit report that is total bull. How can they tell me that I have to return the old modem over a year later. They were just upset that I cancelled my service. read more

Worst internet service Ever if you can get any other service I suggest doing so. They're stuff is overpriced and doesn't even work, the equipment came dirty and can't even connect to the internet or be troubleshot over the phone. read more

The Staff is nice enough but I have never been here without experiencing less than a 30min wait. For their prices constantly & consistently going up, you would think they would staff up or at least provide you the option to be messaged once they're ready for you, instead of holding you captive in the store for such an extended amount of time... There's not even adequate seating for all of the customers that they have waiting. For $250/mth, why can't I simply drop off/return YOUR equipment in under an hour?! read more

The worst, most horrible, awful, internet provider ever. Hope our company finds a new provider!!! If I had a choice they would be gone. Hopefully the big wigs in my company can see what trouble you guys are, realize you are NOT worth it and switch to another provider. read more

HORRIBLE!! JUST HORRIBLE!!! These people love to make you wait for nothing and it seems these employees have to constantly step away and stop what they're doing to speak to the "manager" about everything as if the manger is like the wizard of OZ hiding behind the door. Horrible company. Ripoff that's for sure read more

Lee and Nick at the 4072 Blue Diamond location are amazing! Positive energy, friendly service. Resolved my concerns quickly Thank you, Nick. Thank you, Lee read more

Had to come here 4 times in one month due to them giving me bad routers. Technician even told me that it's all refurbished so it's just luck if you land a good one. Isn't that assuring? Long wait times here in the store. They want you in and out. The guys try to be cool cause I am a female and they give you their card and write down their number to text them for help but what they really meant was that they were trying to get me text them outside of work and not regarding anything Cox. So annoying and disrespectful. I have had bad internet at my house and I can't even get any credit on my bill for not having working internet this whole time. I've had to come here more multiple times for THE SAME PROBLEM. They don't strive to help the customers. They just care about their numbers. One guy even told me himself no one wanted to take my TV BUNDLE off, even though I did not use it nor had I used it once, because they get in trouble for their numbers. If they take something off of your package it hits them with a negative number. WOW. Cox doesn't care about you or your happiness with their service. It's all about their numbers unfortunately. What a hassle. If you can afford your own modem I would go that route. The less you have to deal with them, the better. read more

I do not really like coming to this place. I came at 2pm and it was packed. The store reminds me of being at the DMV because of how long it takes to get service. When you walk in you leave your name at the front and get out into a numbering system. They tell you to take a seat but there are hardly any so I had to stand for the 1.5-2 hours I was there just waiting to pick up a box. The saving grace are the employees because they are courteous and professional read more

This store makes as much sense as shopping with Cox does in the first place. Why do you have two people "checking people in" which takes about four seconds per person while you have 12 people waiting to actually be helped by the two people helping people? Cox's business plan has always been let's overcharge you for service and then offer you a discount when you threaten to leave. Why not just not overcharge me in the first place and keep me as a loyal happy customer? read more

Cox cable is the biggest rip off ever, just spent 45min on the phone with some idiot I kept explaining to her that $300 for cable is to much and she's getting my bill down to $280 which is exactly what my car payment is for something I barely use and she still can't understand that's to much.. HEY COX CABLE THIS IS WHY EVERYONE IS CANCELING YOU FUCKING $300 for cable is ridiculous.. The absolute worst every cox cable sucks service sucks customer care sucks. read more

No matter which Cox store I go into I always end up waiting way too long. You would think that a simple faulty DVR swap out could be handled quickly. Not at a Cox store. I've been her 20 minutes and my name hasn't even popped up in the screen and the screen shows 8 names at a time. Customer service is obviously not Cox Cable's forte. No wonder so many people are ditching cable tv. This is in no way a slight towards the crew at this store. Cox as a company needs to fix this problem. Poor customer service is not something you want to be known for. Let Direct TV have that title. read more

Worst connection ever. Service be down for over 10hrs at a time and I'm stuck with them because it's apart of our rent

KAYLEE B. The supervisor at COX is a joke. She wasted 3 hours of my time and was very dishonest. I hope Cox actually cares and has a serious talk with her about her integrity. read more

I transferred my service from my old address to my new one. I see three surprises: 1) a $50.00 professional installation fee. Fine. I get it. You have to pay the guy that "installed" my already pre-owned modem and router. At least tell me about it when I request the service transfer 2) A balance transfer from my "previous account" even though it was paid in full when I transferred my service. 3) A partial monthly service fee, even though my account is on auto pay and paid in full for that month. Terrible. read more

Came in just for a co-ax cable. Chris T. provided excellent service; no charge for the extra cable & also went over the details on other services & on-demand (never use it). I highly recommend this shop. Every time I come here, I'm greeted at the door & assisted with exceptional & professional service. Always very quick & easy. Been a customer for over 12 years! Happy one too. read more

This review is for Cox service not this store. I have had Cox for 6 months and my bill rate went from $87.28 a month to $132.81. When I called to find out why my bill jumped up so much I was told its because I don't have a land line and I was in a promotion. If I added a land line my bill would drop too $122 a month. What? I need to add a service I don't need and it will save me $10 a month?!? I guess Cox forgot they have competitors I just ordered Dish Network and my new rate is $89 a month and I get more movie channels than I currently have. Good bye Cox, you just lost one more customer. read more

I've been to this store on a number of occasions and it's like going to the post office. The prevailing attitude among the employees is "yeah so what? What are you going to do - just not have cable?" Yes. Yes, today I can happily say that I am "just not going to have cable." Tomorrow I turn in my cable box and cancel my service. There are enough alternate outlets online to facilitate the minimal TV viewing that I do. From the clueless salespeople who don't even know what programming they offer to the incompetent "support" (have you tried rebooting?), quasi-public utilities like Cox and their ridiculous prices will quickly go the way of the dinosaur. Get a Roku or Amazon fire HD stick or box and thank me later. read more

I just had amazing service at the cox store today. The person who helped me was Sue and she was efficient and gave great customer service. It was a easy process and i was out quickly. read more

This review is for the company in general. I spoke to 3 customer service representatives and supposedly was offered the best deal. I assumed price lock for 24 months means my price would not change within my 24 month agreement however I guess in cox terms that means you get a discounted rate for 12 months then there's a $50 increase for the remaining year. I was transferred to the department that cancels installation at 7:58 pm, I was hung up on at 8pm exactly. Just like that, no sorry please call tomorrow or anything. Its ridiculous how companies will lie to customers in order to get them in a 2 year agreement. read more

Cox is super expensive and the fact there is no true competition in the western region of the United States, they can jack up their prices and charge whatever. Prices fluctuate monthly so u never know what your bill will look like. They will manipulate you to pay more then negotiated pricing. 70%of their customer service reps are very rude.trust me if there were another internet provider I'd switch. read more

After moving one of my company's teams to the Midwest in a rush, Cox notified me that my team had neglected to return their equipment... This was over 4 months ago! While being entirely the fault of my team (and therefore Cox had every right to charge us fees), one, specific Cox Solutions Specialist evidently was a 'Specialist of Solutions' as he proceeded to get to the root of the problem, get an approval from his manager, and waived the fees - btw, to avoid embarrassing the specialist, I won't mention Joseph Garcia's name (don't worry Mr. Garcia, your identity is safe from Yelpers!). Excellent service - there's no wonder why my other business and my personal cable and Internet are with Cox as well. read more

It's ridiculous that i made a reservation to pick up equipment online so I didn't have to wait in line with all the other dingbats, yet I've sat here for 35 minutes already and there are still 7 people ahead of me. Where is the customer service Cox?? read more

Had to pick up an extra set in person because when they shipped my new boxes, they forgot one. The bad thing was that I needed all three to activate my service, so I had to go an evening without TV....but that's what Firestick is for and they gave me a credit for their mistake. The store was easy to find, plenty of parking. I was greeted immediately by the friendly staff and was in and out of there in about 10 minutes. I installed the new box and within a few minutes, I was back watching TV again. read more

Juanito was SUPER helpful in getting us set up! This dude knows his customer service. Please ask for him at this location when you stop by!

Cox Communications ! An example of total contradiction & misinformation. Ever call customer service & experience diverse multiple contradictory information? You discovered a total example of a disfuntional corporate culture. read more

60 minute wait; told that Cox doesn't have cable cards but they do; not told that you need a tuner and splitter with a cable card for TiVo. Unbelievably bad service. read more

This company is the worst. It's never their fault. Our bills keep on going up. Their service keeps on going down. It's Monday night, April 18, 2016 and, at about 10:40 PM suddenly all the channels froze except for 11, 17, 28, and 60. So, it is obviously not the networks who are at fault, unless... they all conspired to freeze at the exact same time. So, what do I do? I call the main number: 702. 383.4000. I takes me through all their outgoing electronic voice crap then, confirms my address. I then hit prompt 2 to get me to technical support, only to be put on hold due to a high volume of calls. Really? Our television screens are frozen so duh... like yeah, you're gonna get a lot of calls. Respect us enough to answer them! Then, I sit on hold for 30 minutes only to suddenly hear the sounds, when you are being connected -- and then, suddenly be dropped -- and heard nothing but a dial tone!!! And, this has happened ever single time I've have ever called into Cox to report a problem. Every freak'n time!!! Immediately I called back in and, low and behold, this time there was none of the preliminary voice prompt crap to deal with -- this time I just got an outgoing message advising, "Due to high call volume they are unable to take your call and that the callers should call back later, or tomorrow." Really? Seriously? Don't tell me that there isn't a television that's on, at any of the Cox locations, because I wouldn't believe you. What did Cox do? Take a handful of complaint calls and then decide that all of us who had been on hold for the past 30 minutes are meaningless -- that our time isn't important -- that we deserve to be ignored -- treated crap because, obviously, Cox could care less about us?! Cox, you have discounted your overcharged customers one too many times and this disgraceful behavior should be repaid. For shame on you Cox Communications! It is now 12:45 AM, Tuesday, and the problem still has not been resolved. I hope the Cox subscribers revolt, cancel, find another internet/cable carrier, as we have many options, who respect their customers a whole hell of a lot better than Cox treats their customers!!! read more