Dominique and Wendy gave us amazing service. Thank you for turning a negative into a positive.

Horrible customer service. Speechless to be honest on how awful their service is, was completely overcharged. Couldn't get a campaign number for an adjustment which was convenient for them. You'll see what I'm talking about. Go with at&t! read more

I discontinued my Cox service, as I no longer needed it. I returned the modem that they gave me to this store. The service was friendly, efficient, and prompt, and the modem was taken off my closed account. read more

Returned the Cox provided modem because I got my own. I had to return to the store 3 times to get them to stop charging me an equipment rental fee. read more

We went to this location and met the absolute wizard of wifi. He was the most helpful IT guy ive ever witnessed in my years and he even came over and helped put it together and make sure it worked!If anybody should get a raise its connor from cox! read more

I moved into one of five newly constructed townhouses in North Park. The complex wasn't connected from the street when we moved in. I first spoke with Jaime to get things started. He was very polite, knowledgable and friendly. Because of the difficulty of new construction connection, I was turned over to Joe, the manager. I was pleasantly surprised when Joe would call me with updates. I'm used to having to initiate communication with cable companies. He even gave me a way to communicate with him directly. Joe was extremely friendly and accommodating. He went the extra mile to communicate with the project manager to get as much detail as possible. As a result, we are all connected and we are getting screaming fast speeds. Always a pleasure to deal with these folks. I don't think I'll call Cox again if I need something. I'll just drop in to the store. read more

Worst customer service ever. Got back the cable within one month and they didn't provide me the internet deal as a new customer. Unbelievable that a company like Cox has these kind of reps as a face of the company. read more

This place is amazing. The assistant manager is really nice. I recommend everyone to go here.

I just called this "service center" and spoke with Jaime and I let him know that I've been having problems with my Cox internet service and he asked if I had already called cox in regards to this and I said yes, he then proceeded to ask me what it was that I was told by the tech people and and after that I let him know that I contacted Apple about my internet connectivity and my phone was perfectly fine. So it would have to be COX who's having the issues with my wifi and connectivity right?!? I asked what's the solution to this and he said I could just come down and buy a new router instead....seriously?!? That's your solution to my problem? Going to go buy a new router instead of troubleshooting with me or sending out a tech specialist to see if there's wiring issues or if it's a much more serious issue. I'm not paying what I pay to have shitty customer service! read more

i'm giving 5 stars to the star that deserves it .juan he's the tech that came today and saved the day, and quite frankly was the brand of cox-cable i was embarrassed to ask him to explain how to show me how to engineer the new equipment and box. because i have a brain injury and can't retain what i learn quickly. i was also told that cox would call me 15 minutes after he left, which never happened. however, the call at 8am this morning (computerized voice to say "you have an appointment with a technician between 5-7pm today'") did happen. my personal tip:invest in your people cox!!!!!! .and not the bubble-boy" schtick" , nor the computerized voices, and i think the company may go farther. ...just a note, i'm a person living alone, and had juan not been such a great employee..i could have been robbed.. and no one would have known, because that "15 minute aftercare courtesy phone call never happened.. read more

I had to replace my remote so figured I would get to the Cox store first thing at 10:00 Saturday. Parking was difficult, drove around a couple of times but finally found a 15 minute spot. I knew I would be taking my chances because I was positive that this would be a long involved process that would definitely take longer than 15 minutes. I parked, walked over and was surprised to be greeted by somebody at the door. I told him I just needed to replace my remote, he took the remote and said he would be right back. He came back within 45 seconds and I was on my way!! I was so surprised that it wasn't a painful process. Here I was thinking it was going to be like a visit to the DMV! Thanks Cox! read more

We just went in to drop off our equipment and change our cable plan. Jesse was so accommodating and made the process quick and easy. Outstanding customer service! read more

The absolute worst service. I have been a cox customer for years. I went in to visit the store because on June 6, my fiancé and I went into the store since we were only using internet we didn't feel the need to be paying 120 bucks for just internet so that day Ashley was extremely helpful in getting us something that made sense and credited us 10 dollars. She informed us a firm price of what the next bills to come would be priced at but failed to mention that there was a charge that would be transferred over anyways. When we walked out of the store that day we were assured by Ashley that our bill would only be what she mentioned to us, which included taxes and all that fun hidden stuff. This bill, we were all of a sudden going to be charged over 100 again so that is why we went back into the store to hopefully talk to her but we got his guy named Tyler, some young kid with a mole on his neck. We tell him the issue and he tells us why we are being charged the extra that we were previously unaware of and he did not seem to want to help us fix the issue at all. I am frustrated at that point since I have already pointed out multiple times that an employee told us something different and his whole attitude demeanor and statements to us were very "well this is what it is so deal with it." I've been in customer service for 7 years and MAJORITY of the time when your employee messes up and tells something to the customer, you honor it because it was their mess up.. not the customers. Then we told him we were going to cancel our plan before Ashley fixed it so we will just cancel it now and Cox is not a company that is a fan of losing customers they usually try to NOT have you cancel your account but Tyler did not seem to care whatsoever. THEN when my fiancé asks if he can sign up under his name since he's never been a customer with cox and asks Tyler how long it would take for the internet service to start, Tyler flat out lies and tells my fiancé it will take 30 days. I've been a customer for a while, as I've said before and that was so wrong... so we told him we will wait for someone else who's free to help us out. Just to show how even worse this place is.. the whole time we are dealing with Tyler's attitude and non helpful demeanor, THE MANAGER WAS NEXT TO HIM THE WHOLE TIME and doesn't step in to help at all. I am a manager and if there is a customer situation I take over and help in any way I can. We did not get that from the store manager, Dannis, today. We ended up going outside to our car to call customer service to sign up and went back in to grab our equipment from another young gentleman who was super nice. I've never felt like my service was so unwanted before. read more

Cox as a service provider isn't that great, but this location has been really good to me. They always help me in a timely fashion, and let me leave happy with my visit. read more

Came here and was helped right away (granted it was a Wednesday morning) to return my box. Was greeted at the door "Welcome to Cox". I really think these guys just like working there so they could say Cox all day. Was in and out in less than 5 minutes. I am not happy with Cox in general however this store was easy. read more

Art was so helpful on the phone! I'm very happy with my service

I got to store 3 minutes past 5pm and they were closed. A guy came out and took my returned equipment and gave my receipt anyways. Excellent customer service you don't see anymore. read more

I can here to return a cable modem because I am moving. The guy saw me walking in and rushed to take it out of my hands. He scanned the barcode, and said "You're good to go." The entire process took less than 15 seconds. Best customer service experience I have ever had. read more

Cox is an alright provider to go with considering the competition -- however if you happen to need to go to a cox solutions store, go to the one in Hillcrest. There is a man there named Gustavo and he is easily one of the best customer service experiences I've had in a long time. I usually hate every interaction I have with a cox employee but this guy is a grade a badass. Gustavo, keep being a charismatic powerhouse because you're doing the world and Cox a service. read more

The guy who helped me was nice and efficient. I've had issues with the services Cox provides. The internet goes in and out sometimes which I guess is to be expected because nothing is perfect. Especially technology. Our cable bill went up again (we've lived in the same place for two years so we lost all discount we were receiving) and the dvr stopped working. They replaced the box within the last 6 months so I couldn't believe something was wrong again. Needless to say, we cancelled our cable. I can't pay more and not have the Service do its job. read more

I had a problem downloading the Cox Contour app on my Ipad. Jaime at Cox Hillcrest resolved the problem and eventually got the app downloaded. It wasn't easy and it took a long time. He was knowledgeable, tolerant (I'm not good with technology), patient, personable, and just a pleasure to work with. I know Cox and other providers don't get it right a lot of the time hence often low ratings for customer service but this guy was amazing. read more

What an incredible experience! I had been paying over $350 a month on my Cox bill, and was "done" paying so much. I was not looking forward to what I thought would be a frustrating encounter at the Hillcrest Cox Solutions Store, but instead, and to my surprise, it was wonderful! Jesse S. worked so hard to find a plan that would fit my needs and lower my monthly bill. He even brought in a Sr. Specialist, Dannis, to assist. Between the two of them, they lowered my bill by almost $150 and made certain I had all the channels, etc., that I wanted. I was impressed and overjoyed with their sincere effort to make me happy. Their customer service is off the charts! I'd give them ten stars if I could! Thank you, Jesse and Dannis! You're truly the best! Patti S. read more

Jordan helped me out with adding on a few services to my existing account. He was very helpful, gave me a few add-ons and had the install scheduled out for the next day. If you need to sign up for anything, go to this Cox location. They rock there. read more

Pain free easy experience! I came here last weekend after I was dreading it all day because of some of the reviews and I have to say I had a really good experience ...I needed to return my modem and replace my remote ...I got lucky on a Saturday afternoon I found a parking spot right up front I walked up to the door and there was a guy there who asked what I needed and gave me a new remote right on the spot then a nice lady came over took my box scanned my modem and printed me a reciept and I was on my way all in about 3 minutes! And to top it off my bill was due like within the next few days and I expected some bull crap line about how It would take a full billing cycle for my modem rental charges to be gone but NOPE sure enough I went to pay the bill the next day and the modem rental charges were already gone :) thanks cox! read more

I don't use Yelp a lot but feel compelled to post. I've had terrible experiences with all the cable companies I've ever had to deal with - I would never give a 5 star for the pricing structure or typical store service that they all force on us customers. But for the customer service I received from this store and Jaime S in particular, its deserved. He was friendly, knowledgeable, and most importantly, took time to listen to my strange situation, reflect on it, and offer a number of creative options for me to choose from, all the while being incredibly transparent about pricing. From now on, I will only go to this store and I will always try to deal with Jaime S. read more

I came to this Store and customer service was immediate I paid my deposit and I'm getting my equipment right away . Thank you Reza & cox cable read more

SHADY SALES TACTICS! I spoke on the phone at two different times recently to get prices on internet and tv service. Both phone agents said I would be eligible for a 36 month plan and that it would include HBO. I signed up and got all my equipment. I spoke with a tech to activate service and he proceeded to offer me to add on HBO and Showtime. I told him I was supposed to have HBO included as I had previously discussed with the sales rep. He said it was not on my account and then transferred me to the sales department who could not offer any reasonable solution other than a few months free. I then got referred to a supervisor line and the first person said they would add it on and then the phone just went dead. The next person also did not have any solutions. She then referred me to loyalty department who also didn't help but and told me to go to this local Cox store to speak with a manager. Unfortunately she was not willing to make things right. Honestly I don't really care about the HBO, but they seem to be very dishonest and no one seems to provide any solutions. They just pass you on to the next person if they do not want to address your problems. Horrible customer service and business practices especially with a potential new customer! read more

Terrible. Monopolistic behavior. Prices have doubled for broadband over the past few years with no new benefits. The last mile must be unbundled to allow competition. read more

I have moved twice in the last two years and I'd like to bring attention to a great employee at the Cleveland Ave. store. A young lady named Jessie. She has gone above and beyond to help me. She's worked hard to get me the best price for my needs and has made each move I've made seamless, fast and efficient. Thank you Jessie!! read more

Our internet service was often 1/2-1/4 the speed we were paying for and the customer service was absolutely horrendous. Switched to AT&T optical with absolutely no regrets. read more

I am being kind by giving them even 1 star. They are a sorry excuse for a company. I have no idea how their doors are still open. Their customer service is deplorable. I was constantly having to pay for hidden fees and double charges. When I would try to reach them to say I wasn't understanding my bill, I would either get hung up on, put on hold for even at times up to an hour, or told in store "there is nothing we can do". um you can explain why the hell you are charging me more that what my agreed upon bill was suppose to be! I was charged double on my deposit and they refused to reverse the extra fee or explain why I was being charged twice. Half the time I never knew what I was paying for on my bill. If you want to save yourself stress and headache (and money!!) I would strongly recommend choosing a different company. This company is a total scam. Good riddance. read more

Well before I tell you about my experience I recommend you read some of the other reviews. We downgraded service because as you might have guessed to our shock and surprise our bill increased quite a bit. We got a new cable box and modem via mail. Most, even dumb people would have called tech support and might have spent 1/2 hour swapping out the old equipment or a tech geek 5 minutes to swap out WORKING EQUIPMENT. I spent 5 minutes replacing the mini video box only to have to waste close to an hour running diagnostics from my home and from tech support - CONCLUSION EQUIPMENT DOESN'T WORK. Ok, go to this store and replace the new mini box. After trying to explain my situation to the tall bearded clerk who just won't stop asking dumb questions, I tried several times to dumb things down. My old modem's wi-fi never worked (I have my own router/wi-fi) I was told I would be charged for all of the old equipment and the service charges associated with keeping the equipment until I returned it. He failed to acknowledge the only reason I still had the old equipment was because the new equipment doesn't work. To add insult to injury YOU HAVE TO PAY FOR OLD EQUIPMENT BECAUSE THE SUPPLIED REPLACEMENT EQUIPMENT DOESN'T"t WORK. As you might guess I was upset. I was relived when the manager came buy to help (person of authority solving a simple problem) when he informed me that even though his dumb employee offered no indication for understanding never mind offering a solution; He was going to also not offer any understanding or solution and stand by anything his model employee said. I walked out... PLEASE consider the aggravation involved before considering going to this location in Hillcrest. As you might guess I went home to swap out my modem, After over an hour on the phone with tech support I was unable to get my phone and cable working with the new modem I could only get the phone to work. The old modem worked, so I asked them to switch it back since I had to go out for the evening. When I returned the internet was switched back the old modem but the phone was still active on the new modem So I set up a splitter and utilized both boxes just to get uninterrupted service. I called tech support to have someone come out with backup equipment because I wasn't going to spend any more time getting their EQUIPMENT THAT DOESN'T WORK configured. When I called up to clear things up with billing I found out they wanted to charge us 55.00 for the tech to come out (which the guy in billing was able to reverse). Let's see if they get my service working with new equipment latter on today........... Hopefully you will only experience the tediousness of reading this review before experiencing the aggravation I went through with COX.I SERIOUSLY URGE YOU TO CONSIDER THE REQUIRED AMOUNT OF WASTED TIME NEEDED TO DEAL WITH COX CABLE AND THE POOR TREATMENT SERVED UP AT THEIR STORES BEFORE SIGNING UP. read more

Literally cannot activate service unless they are open for business, which is approximately one-third of any day. They did not provide any receipt or confirmation of terms at the physical store. APALLING. read more

A " senior associate" working the front counter named Tim has the absolute WORST customer service skills I have ever encountered in my life. The epitome of someone who clearly hates their job. As soon as I walk in the door he does not say anything to me while he stands there and watches me wait in line while he stands there not doing anything. Finally once he does rudely call me to the counter he helps me with the worst attitude possible, as a leader in the hospitality industry I know good service this was just horrible, the worst I've had in a while. I don't normally write bad service reviews but this completely irritated me someone this rude is representing a company that I have never had any issues with before. Whoever is in Charge of this location I hope you could counsel Tim back to the basics of common guest service skills because clearly his " senior" title reflects that of a new trainee . read more

Came in here to pay a bill today and was not happy with the customer service. They acted like I was dumb when they were the ones who didn't comprehend my situation. I dumbed it down for them 3 times. Jessica Alvarez "Solution Specialist" and a giant tall guy were no help. Jessica gave me an attitude because I was upset that you COX as a company should make your notification of changes clearer. Our internet bill increased drastically and we weren't aware nor did we get any notifications in the mail. Apparently Jessica "Solution Specialist" and giant boy said that it increased in October and the notification was on the back of our paper bill. I asked them "Do you check the back of your bills?" They had the longest pause and giant boy said " well I get mines paperless.." That's nice. But they never answered my question meaning NO , who the hell checks the back of their bills. You see what's in front of the paper and you pay it. I need COX to be more precise and straight forward with these changes. 70 dollars for internet that is still shitty! You guys are ridiculous. Also hire new people who actually understand their roles as a "solution specialist" the only solution I got was an attitude. If you are going to give your customers attitude then don't work in the customer service industry. Simple as that. My last time coming to this location. I highly recommend no one goes here and also look for a new internet service that is going to rip you off. read more

Don't waste your time. Get another provider. Cox internet is not worth what they charge you. The internet is always cutting off at the worst times. You can literally do nothing on Cox internet because it constantly cuts off, causing you to lose valuable progress on whatever you're working on. The prices are high, and if they were worth what they charged then maybe they would be accepteable. Cox is unreliable and costly. Go somewhere else, don't waste time and money on Cox. read more

We just moved into an area to which Cox has the monopoly, so they can pretty much treat their customers however poorly they want. We booked our cable hookup time almost a week in advance and actually got a Sunday time frame between 3 - 5 (should've known it was sounded too good...). We planned our moving day around it and 5 comes and goes and no Cox cable. My husband tries getting a hold of them (he actually spent over an hour trying to get the correct person, then getting one excuse after another as to why he wasn't here). Basically, the guy didn't show up but said he did. He couldn't even describe the house correctly. Anyway, Now we're waiting until this Thursday for our hookup (it's Monday). This is an extreme abbreviated version of the phone call transfers and excuses we got, but suffice it to say that we would NOT recommend Cox to anyone. If we had the choice, we would use another cable/internet provider. Get a clue Cox!! read more

Cox was supposed to show up AGAIN today - another no show. This was after talking to a supervisor yesterday for 30 minutes.

Absolutely terrible customer service. I waited on hold for their "customer loyalty representative" for over 30 minutes before I hung up. This is the problem when a business has a complete monopoly I suppose. Paying $48/month for the most basic cable service. Ridiculous. read more

Helped immediately as we walked through the door, she upgraded our service, and we walked out with our modem two minutes later. Extremely surprised and pleased! read more