[[HIGHLIGHT]]We hear all the time very friendly Eddie and Marc. Good people[[ENDHIGHLIGHT]] Very clean owners very friendly [[HIGHLIGHT]]Everyone works here are great[[ENDHIGHLIGHT]] read more

Terrible service and the place is dirty. [[HIGHLIGHT]]Owner and their manager are rude.[[ENDHIGHLIGHT]] They treat their workers poorly.

UPDATE: later this day after i wrote my review, my nail literally broke off. mind you i got them done on monday and it broke off tuesday. [[HIGHLIGHT]]i was extremely disappointed as these nails were for my first day of school, and i'm unable to go back to the salon since i was visiting family and live in nyc.[[ENDHIGHLIGHT]] my nails are cute but they were quite expensive. there is a website with the same name and logo as them, which comes up when you search them up on google. when i showed it to them they claimed it wasn't theirs and the prices were more expensive. these nails were $80, they did a good job but i wouldn't pay that much again. my sister got a normal gel manicure, and the paint job was horrible. it was rushed and her nails are very obviously streaky and bumpy-which is weird for a gel manicure. that's all, they did good with the gel x/ acrylics but it is expensive. read more

Cozy Nail & Spa - Really cute gel x nails kinda expensive tho $90 including tip. - Nail Salons Near Me - Old Saybrook, Connecticut

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Took me and my daughter last minute on a Sunday. Place is super clean and everyone was so friendly. Connie did my manicure and pedicure and she was awesome. It's been a long time since I've been so satisfied with a full service manicure pedicure. So happy we went here. [[HIGHLIGHT]]Connie is fantastic![[ENDHIGHLIGHT]] read more

It's a little expensive, but the nails look alright. As long as nothing is complicated they do a good job. Plus, the vibe is amazing and so chill. read more

[[HIGHLIGHT]]Staff is rude.[[ENDHIGHLIGHT]] Service was good. I rather go to a salon where the customer is respected. [[HIGHLIGHT]]They made a mistake during check out and blamed me.[[ENDHIGHLIGHT]] NEVER AGAIN! read more

[[HIGHLIGHT]]I went to cozy nail & spa today and my jaw is on the floor with how good my nails came out.[[ENDHIGHLIGHT]] I came in requesting that every nail was different and got some confused looks at first but then my amazing male nail tech said it was no problem and got the job done. [[HIGHLIGHT]]He was absolutely amazing and I'm obsessed with my nails.[[ENDHIGHLIGHT]] I wish I got his name but omg guys they're perfect! The attention to detail was insane and don't even get me started with the 3D cherries! 100/10 recommend cozy nail & spa read more

Cozy Nail & Spa - 3D cherries - Nail Salons Near Me - Old Saybrook, Connecticut

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Very very clean . [[HIGHLIGHT]]Plenty of employees and all thorough and nice[[ENDHIGHLIGHT]] . good choice of colors . [[HIGHLIGHT]]never had an issue waiting if have an appt and pleasant[[ENDHIGHLIGHT]] . good place to go worth another person to chat the way the pedicure chairs are set up read more

Cozy indeed! Everyone was welcoming and kind. A very nice experience after a long day at work. Haisley was gentle, thorough, and meticulous. I will ask for her again. I chose this nail spa over the one across from my work because it was rumored to be much more pleasant. It is! I could not be happier with my pedicure and experience. Thank you Cozy Nail! read more

Cozy Nail & Spa - Nail Salons Near Me - Old Saybrook, Connecticut

Terrible experience! The technician cut my toe while he was working on the cuticle. He tried to blame it on me and said I pulled away. Of course I did because it hurt like hell and was bleeding. He poured god only knows what on it. [[HIGHLIGHT]]The manager didn't seem concerned and of course they didn't offer a complimentary pedicure[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]No apology either.[[ENDHIGHLIGHT]] Steer clear!! read more

For some reason Cozy has dropped the shoulder massage at the drying station. That was not a good decision ! Every salon offers a free massage so they should too. read more

This is my favorite place to go to get my lashes tinted! Mimi the Anesthetician is fantastic, makes it a very relaxing experience. She even waxed my eyebrows and trimmed them perfectly. I couldn't be happier read more

Had a gel manicure today and it was great! The salon was pretty busy and packed for a Wednesday afternoon appointment! The inside of the salon is beautiful and I admire the decor they have with pretty lights and nice chairs. Good color selections! read more

Cozy Nail & Spa - Gel manicure $30 - Nail Salons Near Me - Old Saybrook, Connecticut

My favorite nail salon on the shoreline- clean and bright and they always do a careful, unhurried job on my pedicure. Spring for the one that includes the chair massage- it's the unsung hero. For brow shaping, ask for Mimi. She's excellent. read more

My feet looked better before the pedicure :/ Not worth the money at all and will not be back. Had to redo them myself when I got home. read more

Cozy Nail & Spa - Pedicure - Nail Salons Near Me - Old Saybrook, Connecticut

I would only give them 0 stars if I could. They are extremely unprofessional and not clean. They didn't use cleaned utensils and put the utensils on a tray. I have went to several places to get manicures and this would be rated the lowest. I didn't get the massage or lotion for my hands with my manicure. When I brought this to the managers attention she said I think he forgot and wouldn't refund or decrease the service. The nail job was horrible. Look at the picture a tray with holes touching the table, and when asked if this was the normal procedure she said we pride ourselves on being clean but i think he used new supplies. Awful awful. I went to look at others who came in and some had new utensils on top of the plastic it came in. I would never go back. Beware locals and out of towners. read more

Cozy Nail & Spa - Towel on the table dirty dirty - Nail Salons Near Me - Old Saybrook, Connecticut

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So very clean, friendly, and well amazing staff, I love coming here. They have so many services in addition to nails. I love getting my eyebrows done here and the pedicures are probably some of the best by far. You can walk in or call ahead and make an appointment. They have so many colors to choose from as well. I don't leave here without getting THE most incredible chair massage, worth every single penny. I come out feeling like a new person :) read more

Best nail salon in old Saybrook! I got both a mani and a pedi. My feet were BAD before I got there and they fixed them right up. My fingers also look amazing. I normally like to get almond shape nails and most places around here don't understand or want to do that shape. The lady doing mine did them no problem and they look phenomenal!! read more

Cozy Nail & Spa - Nail Salons Near Me - Old Saybrook, Connecticut

RUDE RUDE RUDE!!!!!! Last week my parents were at the amazing froyo shop Sweet Lunas and they didn't take American Express credit cards & that's all they had on them so the cashier told them to go use the ATM in the nail salon right next door. Once they got in and went to the ATM & were already halfway done, they got SCREAMED at by multiple employees for using it and not being a "paying customer". I can understand that but the way they handled it and treated them as less than human is what upset me. They told them to leave even though their money was just about to spit out of the machine so they let them wait for their money but not to ever come back. It's an ATM... that the business next store recommended them to use. Now they're banned because of not knowing this rule before entering? There are so many more polite ways they could have handed this! read more

Very rude staff. They treat you like a in and out factory machine. Many different staff work on you. The salon in Clinton is much much better and staff are friendly. A bit pricey thought! read more

My pricey pedicure chipped by the next day. The man giving the chair massage was rough and it caused a lot of discomfort.

Left nail polish all around nails on skin, filing was done with haste and no attention to detail. Will not go back.

This place is just ok. My pedicure was good and standard. Nothing wowed me but my toes look good. I wouldn't go back for a gel manicure. They don't have a great color selection. My technician touched and smudged my nail and told me it was okay. The application of the polish was not smooth. The nails needed more time under the LED lighting but it was a pretty rushed job so my nails weren't fully dry and several smudged almost immediately. Gel should not do that. My rating is based on 4 stars for the pedicure and 2 stars for the gel mani. read more

This place is amazing and so relaxing! I highly recommend it! I get manicures all the time and they're the best! they also have lower prices compared to most and I appreciate that. read more

I've gone here for years but I decided to stop coming here due to an unpleasant experience. On December 29, 2017, I went to get a manicure and pedicure with my cousin. I was disappointed and angered by my experience. Everyone was super rude, my manicurist cut me and I didn't hear her apologize. Then the same person waxed my eyebrows and did them way too much. It's been a year and a half since I last was there and it's likely I will not be back. read more

My daughter and I made an appointment for a Sunday afternoon. We both had a manicure. They were well staffed and very pleasant. They were very conscientious about sanitation and used sterile tools and clippers. Being immunosuppressed, I was very happy about this. Kathy did an amazing job and we will be back! read more

I had to read the Catherine's entire review to make sure it wasn't me who wrote it! It sounded so much like my experience. However, the only difference was my friend and I finally got up and left the Cozy Nail Spa because I'm sure we soaked our feet for at least 25 minutes and nobody said anything to us or came to help us. I'll never go back. read more

I went in for a fill with gel polish. The tech who did my nails used powder, but in 3 years of having my nails done, I've never had anyone dip my nail into the powder. New? Odd. When finished, the nails looked nice. The $50 charge was a big surprise. Not sure why it was so high; never paid that much before. Jumped on the train. 2 hours later, I noticed that the shellac (I'd asked for gel) polish was peeling off 2 nails! I'd only been sitting and reading. Couldn't believe how easily it continued to peel. I feel very frustrated and ripped off. Also thought it odd that the ladies doing pedicures had timers. Noticed one lady switch from one foot to another after 2 1/2 minutes. 5 minutes total? Glad i didn't pay for that. read more

Cozy Nail & Spa - 2 hours after gel - Nail Salons Near Me - Old Saybrook, Connecticut

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I went there one night after work and I have no need to come back. First, it took everyone 15 minutes to figure out what I meant when I asked for a SNS Powder Dip manicure. When they finally figured it out, they handed me the color palate and there wasn't a lot of choices....so I resorted to having a gel manicure. Then, the technician (male) who did my nails was very rough when handling my hands. Even after multiple times of me explaining that my fingers are sensitive. He had nails on the longer side that dug into my hands. He rushed and as a result, he did a bad job on my nails and they chipped about 4 days afterwards. This was a gel manicure....this should have lasted 2 weeks. Stay away from this place. read more

Pretty much the only nail game in the area. I tried another new place that opened nearby and couldn't wait until I could return to cozy. My gel manicures last 2-3 weeks always and same with pedicures. If you want to get waxed go when Mimi is there because she's the best. As some other people mentioned, it can get really busy especially on the weekends. If you know you're going, call and make an appointment in the morning so you have a shorter wait time. read more

Cozy Nail & Spa - Great gel manicures and you can always bring a picture of what you want. - Nail Salons Near Me - Old Saybrook, Connecticut

Was in the area with some time so went in for a fill. I should've just waited to go to my usual place near home. Extremely expensive. I pay $23 for acrylic fill with gel polish at my normal place which lasts me 3 weeks. I was charged $50 and don't even think they used acrylic. The picture I'm attaching is ONE day later! I am going to have to go to my usual place to get them fixed now. Extremely disappointed. Would go back to complain in person if it wasn't an hour drive away. Do yourself a favor and DO NOT go here. read more

Cozy Nail & Spa - Ruined nail after 1 day!!! - Nail Salons Near Me - Old Saybrook, Connecticut

Very clean, techs very kind. Owner checked in throughout to make sure all ok. Linda was amazing and gave my daughter a flower and 2 colors on her nails. When we got in the car she her nail and they were happy to fix for her. Reasonably priced. read more

This is a very rude nail salon, I have never had such a bad experience. I did not have an appointment and they were rude to me and several other people that did not. I waited a little which was fine and then my pedicure was very rushed, they should have just told me they were booked. I would have been more than happy to tip 20% but they don't allow you to tip on credit cards. I did have a couple dollars which I threw into a tip jar they had because at least I felt like I would be helping the staff even if I couldn't leave as much as I wanted. As I was about to leave, a woman up front stopped me; I thought she was asking if I had paid the bill but she was demanding to know if I had tipped. I told her I could not tip on my card but I threw some cash into the tip jar and she went on to berate me in front of a full house of customers and ask me how much I left. She was trying to get me to put a separate tip charge on my card which I wouldn't do it was extremely awkward and embarrassing especially when I would've been more than happy to leave a tip on my card like any normal business. It was the strangest and most embarrassing experience that I have ever had from someone in a nail salon, or any service industry! I would never go back after my treatment there. read more

Usually this is my go to place in Old Saybrook when I want to get a mani / pedi, however, I will not be going back after yesterday's experience. I was home for the weekend and decided to take my sister to geta mani/pedi with me. Not only are the prices the most expensive in town, but the service is the worst. I sat in pedicure chair and waited about 5 minutes while I watched half of the team stand outside and smoke. When someone finally came over to do my nails, I had to tell her exactly what to do (i.e. how to cut my toenails, how to cut the cuticals, that she was getting polish all over my toe.) When I go to get a manicure, I want to relax. When it was time to get my manicure, I specifically told her that I wanted my cuticals cut short and the sides of my nail touched up as I hadn't gotten a manicure in a while and they were dry. She shook her head yes and started on my nails. When it was time to do my cuticals, she completely ignored my request and complained to me when I told her that I wanted my cuticals redone. At that point, I also looked down at my toes and saw that you could see my toenail through the dark nail polish because she didn't put enough on. I asked if she could touch it up and she said it would be an additional $10 as it would be considered a polish change. When it was time to pay, I only had my credit card (but I did have cash for the tip). They tried to convince me to use the ATM machine and take out money. That way, I wouldn't have to pay the CT sales tax because they wouldn't have to record anything in the book. I find it absolutely ridiculous, and a little bit illegal, that if you have cash you don't pay the sales tax. Finally, they have a rewards card -- on every table it says "for EVERY service you purchase you will receive 5% back on your card". I paid for two mani/pedis -- $80 -- but was only rewarded for one. There are more nail salons in Old Saybrook than gas stations, and next time I need my nails done I will go to someone that treats their customers better and all the same, listens to their requests, and understands the meaning of good customer service. read more

I went to get a pedicure and the place was full as usual but they got me in pretty quick i told the girl do not mind the discoloration of my big toe i dropped a brick on it awhile back. So she calls one employee over and all of a sudden there are 5 employees looking at my toe and speaking in a different language. I was so uncomfortable and that was totally unprofessional of them i will never go back. read more

It's a little inconsistent. Mimi is great for waxing. I find them way too rough around my nails for a pedicure. Manicures are fine and they are pretty quick. On Sunday afternoons they have more men working and all I have had have been very rough. read more

I love Cozy Nails, the salon is always spotless! Everyone that works there is friendly and helpful. Lots of colors to choose from. I like that they have plenty of pedicure chairs, never a long wait. But my favorite part is the massage. It is located on Main Street, so before or after there is lots to do. read more

Cozy Nail & Spa - So you know what to look for. - Nail Salons Near Me - Old Saybrook, Connecticut

Very rude nail techs. My friends color got confused and when politely asked to change the color, the nail tech was rude and annoyed to have to stand up and get a new color. The nail tech continually made rude comments to my friend and I. Nail quality is not worth poor service. read more

So I went here for a gel manicure and pedicure. They completely rushed to do it. I had 3 different people working on me ALL while I was getting my pedicure. Full gel manicure while sitting in the pedicure chair. I also got the callus treatment. Well I left there with a backache and just felt very rushed. So when I paid I told the lady and she didn't even say a word to me. Since then both of my heels have deep cracks in them where it hurts to walk because of them. I just called and spoke to the manager and the only thing she kept telling me is there wasn't enough time for both and that's why they did it at the same time. I told her she should have told me that and I would have gone back a different day. All she kept telling me on the phone was to plan 1 1/2 hours for both next time. But they took a person 5 minutes before I left for a pedicure, so I don't think time was an issue. It was just a horrible experience and she still didn't care that I was upset by the cracked heals that are killing me. I will NEVER go here again. Horrible service and manager! read more

All in all cozy is very good. Clean- friendly- lots of nail polish colors to chose from. Staff varies and one of my only complaints is sometimes one staff member starts your service and another finishes. Magazines are ok but they don't keep them up to date. Nails look well done and polish lasts. read more