I had an outstanding experience at Cracker Barrel, and it was all thanks to our server, Ashten. She is hands-down one of the most attentive servers I've had in all my visits here--and honestly, one of the best in the industry. Her timing was impeccable. Every time she checked on us, it was perfectly spaced--never intrusive, never absent. In fact, she somehow managed to stop by *every single time* when we didn't have a mouthful of food, which is almost an art form in itself. Her "fly-bys" were smooth, natural, and exactly when we needed them. Ashten stayed on top of everything, from refills to making sure we had what we needed before we even had to ask. Service like this is rare, and it really made the entire dining experience stand out. If you're dining here, I highly recommend asking for Ashten--you won't be disappointed. read more

We were very pleasantly surprised at the food quality and good service at this Cracker Barrel. We've had widely variable experiences of service and food quality at different Cracker Barrel restaurants. The meatloaf was very tasty and the afternoon menu was very price conscious. The salad that came with the pit roast entree was scrumptious and had a lot of ingredients. The pit roast was very tender and very tasty. Recommend this location. read more

Google review summary 5 4 3 2 1 4.3 (4,728) Reviews All Price Meal Service Sort by Most relevant Newest Highest Lowest Todd Paice Local Guide·64 reviews·5 photos Breakfast | $1-10 Our waitress was nice, very nice, but very one dimensional in her tasks. We came in about 7pm on a Thursday night. She told us they were busy and it might take a bit for our food to come out. See photos. It was packed... ... More Cracker Barrel Old Country Store (Owner) 3 months ago We appreciate you! Leilani Delro Local Guide·68 reviews·299 photos 7 months ago $10-20 We absolutely love Cracker Barrel and have been loyal fans for years, but our last two visits have been really disappointing. ... More Photo 1 in review by Leilani Delro Photo 2 in review by Leilani Delro Cracker Barrel Old Country Store (Owner) 7 months ago We're listening. Tell us how we can improve: https://guestrelations.crackerbarrel.com/s/contactsupport Mrs Tuff Local Guide·59 reviews·73 photos a year ago Dine in | Breakfast | $20-30 Delicious food and fun atmosphere. Has so much old fashioned snacks that just makes you feel like a kid again. The food is perfection and southern. Diet friendly too, in case you don't eat pork. They had the impossible plant-base patties. ... More Photo 1 in review by Mrs Tuff Photo 2 in review by Mrs Tuff Photo 3 in review by Mrs Tuff Photo 4 in review by Mrs Tuff+6 1 Cracker Barrel Old Country Store (Owner) a year ago Your feedback made our day. Thanks! Brooke Reanne 4 reviews·2 photos 5 months ago Dinner | $10-20 Usually when we come here, the service is pretty fast and the food is wonderful. This time, the service was not great. My boyfriend and I waited 20 or so minutes for a refill, the only refill we got the whole time we were there btw. The ... More Photo 1 in review by Brooke Reanne Cracker Barrel Old Country Store (Owner) 5 months ago That's not the experience we aim to give. Let us know how we can make it right: https://guestrelations.crackerbarrel.com/s/contactsupport Order pickup Order delivery Todd Paice Local Guide·64 reviews·5 photos Edited 3 minutes ago Breakfast | $1-10 Our waitress was nice, very nice, but very one dimensional in her tasks. We came in about 7pm on a Thursday night. She told us they were busy and it might take a bit for our food to come out. See photos. It was packed... We got our drinks in about 10 minutes. We ordered our meals. I had a side of pancakes and my wife had the crowd favorite the "Cinnamon French Toast". It took nearly 30 minutes for our food to arrive. Usually when it takes this long for food to arrive I start to worry it has been sitting under the warmer too long. Usually I'm right. So my our meals came out and my wifes found out the cinnamon French toast was way too sweet. The management was kind and swapped her toast out for two pancakes. Perfect, big and hot. I hate liquid scrambled eggs. But that's what she ordered with the meal. Yuck! Now my pancakes on the other hand, came out over cooked. As feared they sat under the warmer too long. If not warmer then left sitting out. The edges were hard, the insides were barely warm. After my wife's complaint, I didn't have the heart to complain too. Being an army vet, I can eat anything. We had to wait on drink refills. Not checked on after the first encounter. Cracker barrel in Harker Heights is going down hill. As for the server with three stars, she would walk right by while cleaning a tables. Again see pictures. read more

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It's not a bad visit so far. The decor is the same except cleaner. They are not offering pumpkin spice this season but I'm not complaining. I wanted to get the new menus posted so my review doesn't have the best detail, at the moment. I'll circle back in a few days to update. read more

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Flor was our server for a Sunday noontime feast after church. The place was packed, typical for that time of day on a Sunday. She was super friendly, attentive, and made sure our every 'Cracker Barrel desire' was fulfilled. We stepped out on a limb and ordered an appetizer we hadn't eaten before. Delicious. We wouldn't have gotten it without her input. We shared lively conversation with her each time she visited our table to check up on us. You can read my prior posts for the high bar I hold for Cracker Barrel servers. Flor ranks among the best. Top notch; highly recommend. read more

My husband and I came into the Restaurant and we were greeted right away by Heather the cashier with a great attitude, we were then seated pretty quickly. Our server was Ciara S. . Ciara was very attentive and sweet. Ciara made sure our Coffee and drinks were filled and kept checking on us, even though she was busy. The food was delicious. My husband and I both had the Grandpas breakfast. Everything was cooked perfectly! Ciara made sure all the way to the end we were taken care of! I went to pay for my food and got Heather the cashier again. She had such a great attitude and smile. I really appreciated the great hospitality, you don't see it a lot. We were so happy that we had to speak with the manager. I wish I had a picture to show but we ate before we took one. It really was picture perfect! ( Thanks to the kitchen crew) We will be back. read more

Cracker Barrel was out of sweet potato casserole, chicken tenders, dumplins, no biscuits or cornbread and we went 4.9.26 - what a mess!

This place has really gone down a lot over the years. We just gone to celebrate my dad for Father's Day weekend and they get his steak wrong and I find TRASH underneath mine!! It was the foil tin of their butter thing that was underneath my steak. It was disgusting and they didn't even take it off the bill!! The manager came by and said that it was when the servers were putting butter in As of they use the same mini butters given with biscuits in the kitchen. That doesn't make any sense and even if it did, why was it in my plate?? This place has gone downhill and I blame the cooks and the mangers for not maintaining a higher standard. The servers are the only best thing about that place, kind and attentive. read more

We went to eat lunch . Staff were friendly. But there was a little bit of a wait. Not that busy . It is amazing on how the staff is knowledgeable. Restaurant was clean and the budding staff was working hard today . Food was cooked well but they stopped poaching eggs . read more

I had a very disappointing experience at Cracker Barrel. When I asked the manager about the status of my to-go order, she raised her voice and spoke to me in a rude, unprofessional tone. What bothered me most was that she had just spoken calmly and politely to a white man before me, but her attitude completely changed when it was my turn. As a Black woman, that felt hurtful and disrespectful. As someone who works in management myself, I would never treat a guest that way. Managers should lead by example and make sure every customer no matter who they are is treated with kindness and respect. This experience was unacceptable and unprofessional. read more

My family came to visit my mom and we ate there on 12/22. The server was great but the kitchen was not. The server was rushed because she had to go back and get things like the gravy we ordered to be put on our chicken fried steak. And the chicken fired steak was the worst I've had in a long time. It reminded me of the middle school cafeteria. My son and I both ordered it and neither of us ate it. Maybe it's time for them to get a new vendor - at least for the chicken fried steak. I rarely go to Cracker Barrel and this reminded me to not go again... read more

The food was amazing. The service was top shelf!!! Everything was flavorful and served with a smile!! read more

Cracker Barrel Old Country Store - Biscuit Beignets - Southern Near Me - Harker Heights, Texas

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FOOD: 1st time eating here and DANG were we missing out! The food was excellent. Wife had the "chicken fried chicken" and I had the "pork chops". Their rolls and cornbread, DELICIOUS! We left with satisfied palate's and bellies!!! SERVICE: Good. AMBIANCE: TBH, it was a little different but in a good way. As soon as you walk in, you will go through their store. Which kind of confused us for a sec. The store is really fun and had some candy items I haven't seen since I was a kid. NOSTALGIC in a sense!!! Took me back to the 80's. Really cool!! read more

My servicer (Donald) was amazing he's always had an amazing attitude also!!!! He knows the menu like the back of his hand. After coming here a few times he'll remember your order. He'll also make sure your drinks are always full make SURE your food is to your liking also!!! Even with a full house he won't forget about any of his customers. I would definitely recommend Donald as your server! read more

Went here for brunch at 11 am. It was a little busy and we were a party of nine. The server took our drink orders and we had a significant wait time before they were brought out. Then our food order was taken. The manager or someone in charge asked if we wanted biscuits/cornbread. These were brought out with no plates. Our food was brought out and the majority of the table's food came out, with the exception of three people. My food was short a pancake, just mentioning it but I normally eat only one of them. When the rest of the food came out, my mom was across the table from me and her food was placed in front of her. My food and my husband's food was passed across the table. This maybe would have been alright if the plates would've not been hot. Not sure why the server could not have walked around to the opposite side of the table. This was not the server that took our order. We were never checked on for drink, refills, or anything after our food was delivered. I'm not sure why as, while it was a little busy, the server just seemed to disappear. Expected a little better customer service. read more

It took nearly ten minutes for someone to come to our table to greet us or get our drink order. The place wasn't busy and people who were seated after us were already ordering their food when our server finally came over. Her excuse was that she had to get her blood sugar under control...I get that, but to totally leave customers abandoned with no one coming to check on them is inexcusable. Someone, whether it's management or another server, should check on customers. My husband's food order was also incorrect. Not a good experience when we're trying to find a regular stop on Sunday mornings. read more

It took a very long time (over 1 hour) to get seated but that was relatively expected for a Sunday morning after church hours. Once seated, the server was not very polite and it took 15 minutes for my table to get served water. The food was pretty good, and my bowl was especially heavy but affordable. read more

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My friend and I had gone today for breakfast. We waited for about an hour for our food. I asked the waitress about our food. Before going to check on our meal our waitress decided to take other customers orders. My friend and I watched people who came in after us get their meals and leaving while we still waited. We finally told her don't worry about our meal and we left. Cracker Barrel is not the same. Sad because it was really good. read more

As a Californian, I've never been to a Cracker Barrel restaurant before. There is one restaurant open in a larger city close by me, however, I personally wanted to wait to dine at one in the South. So, since I flew back to Texas for a family event, my family and I made sure to dine here after one of our shopping adventures. The service is pretty good. Our waitress was a bit on the shy, quiet side, but still provided us good service. She came around at just the right times to make sure we were ok and to refill our drinks. The food was actually pretty good. We all ordered something different, for the most part, so we got to try a bit of everything. My husband is a southerner himself, so he knew exactly what to order. He let me try his turnip greens (which was my first time trying by the way), which were quite delicious! I ordered the country-fried steak meal, which was good, but I wish they added a bit more seasoning to the steak and gravy. The biscuits and french fries were quite delicious. The biscuits were light & fluffy and paired well with butter or jam. The fries were steak fries that were seasoned perfectly. Overall, my first Cracker Barrel experience wasn't bad. I wouldn't mind coming back to try other dishes. read more

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2023: Hot mess. Avoid this place. Sat down, and the table had long hair on it. Nothing was wiped down. Later, we discovered why. Waitress was attentive at first and then went off to space. Ordered an Appetizer and it didn't arrive. Food took forever. When our food showed up, we asked the staff who delivered our food where the appetizer was. He didn't see it listed and said he would go find out. He also told me he thought they were making me more gravy since my small bowl was nearly empty and gravy all over the outside of the bowl. My mom ordered chicken and dumplings. Her green beans and carrots were in the bowl with it! Green beans juice mixed with her chicken and dumplings. Nasty. Several minutes later, heard a female staff ask the table behind us (who hadn't even ordered yet) if they ordered cheese curds. They said no and the staff started walking across the restaurant. I called out for her, and then the table behind us did too. The staff came over with it. I began to move our plates out of the way so she could put it down, and she set it on my hand! Literally! She squished my hand. She apologized, but who does that? We were almost done, and the waitress brought us out biscuits & corn bread! Our meal was practically over with, why bother? She also took 10 plus minutes for me to get a refill after she asked me if I wanted a refill. That was frustrating. Cashier was super soft-spoken, and we couldn't understand her at all.** **While there, we witnessed a female staff "cleaning" tables. No cleaning spray was used. Just a wipe across the table with a dirty rag! I was repulsed. This is so unsanitary. Items on the table should all be wiped down with cleaning product or replaced out to be wiped in the back. Super gross! I didn't get pictures of everything. I was so angry by this point, I just wanted to leave. --*-- My 2022 review: Waitress was very attentive. Food was decent but nothing to "write home to mom about". The grits were a cross between cream of wheat and grits. My scrambled eggs were not pleasant on the eyes, however, they were edible. Biscuits and gravy weren't too bad. read more

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10/18/2025. Dallas was our waitress today. She was awesome! She was very kind to my gma. She made sure we had everything we needed, and kept my gmas tea refilled. Thank you Dallas for a great lunch!!! read more

I think our waiter was overwhelmed. They were extremely busy. But he kept forgetting items that were part of our meal like biscuits and our appetizer. The food was very good. Pleasant staff. Bringing our check before asking if we needed anything else. Still all in all not bad. read more

Went on Saturday the 16th of August. We had a party of 7 mini family get together. Waitress clearly out of her element. Overwhelmed. Told us she was Overwhelmed. Took forever to get drinks. Then took forever to take our order. Food was over cooked eggs were like hockey pucks. (Asked for over medium served overhard) some food didn't arrive at all. Had to request several times for the missing food. Don't know what happened but im not gonna EVER again. read more

If your hungry and looking to get a gang of fries with your meal go to McDonalds... Don't go to Cracker Barrel...look at this dry azz meat loaf and fries...WTH..lol...last time coming here... read more

Cracker Barrel Old Country Store - Not even a hand full of fries and DRY AZZ MEAT LOAF..Lookin like a drivethru when i leave here... ..com' on man... - Southern Near Me - Harker Heights, Texas

What happened, Cracker Barrel. The food used to be so good. Cracker Barrel was the perfect comfort food now turned institutional. This is a complete disappointment. I ordered the country boy with sirloin tips. if I had to say it was likely pre-cooked and then microwaved because the tips were all stuck together and tasted funny, kind of gummy. The server brought bread to the table "even though not everyone had it coming with their order." My order was supposed to come with biscuits and gravy. She never brought it Complete and thorough disappointment. Please let us know when Cracker Barrel goes back to their old ways of good cooking! Until then, I won't be back. read more

Cracker Barrel Old Country Store - Country boy breakfast with sirloin tips chunked together. - Southern Near Me - Harker Heights, Texas

I had an easy afternoon with one of my friends and let me tell you I was skeptical. The last time I had Cracker Barrel it was a bad experience so I decided to give them another try. Surprisingly my lunch was ok, I had a chicken fried steak with fried okra and hash brown casserole. I say its ok due to things not being seasoned very well and service could have been better. On a good note their beignets are good ....dense but good. The pecan sauce that comes with it is REALLY good. It has a sweet maple taste with a back taste of nutty pecans, when you mix it with the dense bread of the beignets OH MY GOSH!!! I will definitely be back for those. read more

Cracker Barrel Old Country Store - Southern Near Me - Harker Heights, Texas

Server: Cheryl Amazing server Helpful, friendly, makes us comfortable Environment: Exciting, fun, elegant, homie, kid friendly Very country and old fashion Big for any family size event Food: Location: Convenient Killeen Mall read more

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Sadly, this trip wasn't good...at all. We ordered, and waited...and waited...and waoted....about an hour 20 mins later, our food starts coming out. We watched as two sets of people sat down at tables around us...nothing. when the food came.out, it was cold. We complained and the manager came over. They brought more pancakes and these were overcooked and a little warmer. My daughter ordered Cereal and it got there after our food. The manager offered to comp two kids meals and one adult meals, but honestly, the food was rushed. It was horrible. We've enjoyed it before, but now we're done with this establishment. We just got here, party of 7 sometimes 8, we do military dinners for many many soldiers, but not here. read more

Had breakfast here this morning and it was wonderful as usual. No waiting in line when we hit there at 0930. Which was a pleasant surprise. Food was wonderful and all arrived at the table hot and plentiful. Never ran out of biscuits either. Had the Mommas and Uncle Herschel's breakfast and the over medium eggs were in fact over medium as requested. Consuelo was our server and she did a fantastic job. Again so great to see a full staff return to the restaurants and complete the great set ice we are use to from Cracker Barrel. read more

I have had several meals here and am pleased to say they have all been delicious. Today I had the Chicken fried Steak with tender carrots, broccoli and a loaded baked potato, while my mom had a big slice of meatloaf with tender Cary, broccoli and green beans. We skipped on the biscuits and cornbread because it was a lot of food already. We both finished our plates with no leftovers so that should tell you how delicious it was. It was the second time this week we had dinner there. It is southern home style cooking. read more

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We arrived in Killeen after a long drive and headed straight to Cracker Barrel. We we're ready for good country cooking. First, the food was exactly as expected. Pretty good. Cloey, our wait person, was friendly and fairly prompt, even though she was taking care of an unruly party of demanding people. I loved she took notes of our requests so as not to forget anything. She was a plus. The negative, and why I didn't give a better star rating, is the place is FILTHY. My wife wanted to leave but I was craving hash brown casserole. The management is obviously failing. Management is ignoring the filth and obviously not training the staff. In this pandemic-riddled world cleanliness is important. Based on cleanliness the restaurant would have been a 1-star! Again, the food was as expected, the waitress was pleasant and the place was dirty! read more

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The staff is always attentive, kind and quick. Our family ordered a Christmas meal to reheat at home. It was super easy to pick up from the store and the ladies were super helpful. Thank you! read more

The service was amazing the establishment was extremely clean and there food is excellent

Love their breakfast menu Their variety is exceptional if you want good home cooked meals service is always excellent Nice place for good down home food Highly recommend and my husband and I even got married here! In the back room, between 3-5 everyone received a Country Sampler Plate ~ the staff was so kind and management is exceptional! Our favorite restaurant for sure! read more

The food was very good. I've never had eggs over hard that good before. Bacon and pancakes were also pretty much perfect. AND I got my coffee this time BUT I wrote specific instructions about cream. It had to be real half-and-half; none of that artificial creamer stuff and not low-fat. I got what I asked for but for such a large cup of coffee, they sent me an itsy bitsy teeny weeny cup of cream. My order was clearly not packaged by a coffee drinker. I was looking forward to enjoying my coffee but that was not the case. One additional complaint is that I did not receive a phone call or text telling me that my food had been delivered. I just happened to look outside and my food was at my door. On the flip side delivery was extremely fast. I will order again but won't order coffee and I will know to check outside for my front door often so I can enjoy my food while it is hot. read more

Cracker Barrel your days of being open going to end. So I was out there the Maitri was rude and not fully paying attention to my group needs. We waited ten minutes and no one offered us a simple cup of water. One of the waitress came to every one that white and neglect us. Sad service for a multi-million famous restaurant. If you are of color do not eat from this establishment in harker heights. read more

Came here 11/19/23 Service was cool The food on the other hand was a no go and this was my first time eating here. I ordered a hamburger w steak fries I was asked how I wanted my meat cooked n I said medium well I was brought a well done hamburger with hot lettuce and non melted cheese? Aside from that my cup was dirty couldn't drink drink from the cup if I wanted to. Oh and the bottom of my burger was Soggy. But my server was great! Okay had to come back for the edit I had them remake my burger... lol no mayo cheese was melted meat was cooked better to my liking but the burger just wasn't good at all even after being fixed. read more

This is not the waitresses fault what do ever. In the end I still tipped her. March 27th around 11:30am I took my oldest and youngest child to get a late brunch. The wait was as expected on a Saturday. Our waitress greeted us and she was clearly overwhelmed so honestly I don't hold anything against her so I won't complain. What I will complain about is the fact that I ordered two hash brown casserole eggs and sugar ham. They forgot the ham. One casserole was extremely cold in comparison to the other. The eggs and the sugar ham (once it came) were cold. I hesitated to complain but I did. The female manager (I'm guessing she was the kitchen manager came out apologized and offered to remake all three) She did and even brought more pancakes cool. Here's where I flip the hell out in my head. I'm eating my fried apples and there is hair in them! Are you freaking kidding me?!? I've been feeding this to my two year old this whole time oh my god! I'm livid. I politely interrupt the couple next to me to be sure it's a hair the lady confirms. I see a man running around with a ear piece I yelled to him "Excuse me sir can you please get me a manager like now." He was the manager. I showed him the hair in the apples told him my previous complaint that was already fixed. Explained to him this is to much. He proceeds to tell me they wear hairnets back there. I had to show him again and tell him even they see this hair. He apologizes and offers to remake the whole thing. No! I'm good. I allowed him to remake a ham because we had fresh pancakes to go. He did pick up the tab but to me that wasn't enough. I just wanted to go home at that point. I purchased our toys up front and tipped the waitress because again it's not her fault the kitchen is not up to par. This trip was ridiculous and never again will we go to Killeen /Harker Heights Cracker Barrel. Legit will drive to Round Rock before I even consider this place. read more

Cracker Barrel Old Country Store - Fried apples with hair - Southern Near Me - Harker Heights, Texas

The food was worth the wait! The biscuits were so moist. The waiter was there right away. Our food did not take long and everything was delicious! I will be going back but will avoid going for brunch hours since it does get packed. read more

Cracker Barrel Old Country Store - Grandma's Sampler - Southern Near Me - Harker Heights, Texas

Well, been wanting to try the fried chicken every time I see the commercial, lol.... you actually get half of a chicken, but wasn't so crazy about the batter though. There's not much flavor, and the crust is way too hard. It's like, eating a lot of fried cornstarch, lol...Buttttttt, the meat is actually tender and has good flavor. The side dishes was actually good, and the pecan pancakes was delicious... Our server was also great! I can't believe I can't remember her name, but she said she's been working for Cracker Barrel for 30 years... I think that's what she said... Anyways, the meal was good and service was great! The last comment I can say is that, why is that when they clean the tables they don't use a tray or something to catch the crumbs or food off the table. They just push everything to the floor and the customers steps on it. Hopefully the manager can fix that. read more

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