Fantastic service. Great communication. Excellent job. I've got nothing but good things to say about Randy and Skylar.

Avoid this shop. They do not provide accurate or timely communication, and they give incorrect information instead of taking the time to find the correct answer. The staff seem like they are either new or do not know what they are doing. I had an appointment last week Monday the 8th, 2025 to get a repair estimate. I took my car in and left it for the day. When I picked it up, they said they would send my insurance and I a copy of the estimate. Neither my insurance nor I received the information. I called to see when I would receive a copy later in the week and they said they would send it again and then the woman who answered scheduled me to come in on the following Monday to drop my car off for repair. The quote was never sent. I showed up on Monday and again they still did not have a quote prepared. I had to get to work so I left the car there and told them they needed to call me and provide the necessary documentation before they start any work on the car. I called my insurance company again and verified that they had not received any quote from the shop. I used Crash Champion's own online system to check the repair status, and their online system did not have a quote either. I called them and asked the gentleman who answered how they were going to proceed with the repair if they have not submitted documentation to my insurance and do not have approval. He said that they had it in the back working on it and he would call me back with the details of the quote. I told him that they had the car last week to do the estimate and today they were supposed to be working on the vehicle, not working up another quote. He assured me that what he meant to say was that they were working on the vehicle. I again asked for a copy of the quote to be sent to me and my insurance company. He said he would get that to me and call me later in the day to update me on the status. That never happened. I called again later and spoke with the woman at the front desk. I asked her when my car would be ready. She told me they were still working up a quote. I again reiterated that they already had the vehicle to do the quote last week and they scheduled this appointment to do the repair. They should not be working up another quote. She back peddled and told me that was what she meant, that they were working on the vehicle and they would reach out with details before the end of the day. I called a few hours later and said I had not received anything still and was getting worried because they close at 5 and I need my car. The gentleman said he would find out and call me back. The shop closed and no one called me back, emailed me, or texted me. I called Crash Champions today and told them to have my car ready, I am sending someone to pick it up, and they are under no circumstances to do anything to the car as I am taking it to another shop to get repaired. I then called my claims representative and told him I was taking the car to another shop. He informed me that Crash Champions still had never submitted documentation for approval of the claim, and he has reached out several times. Crash Champions called me a few minutes later and said that they already had the parts and were ready to do the work. Amazing how they can be responsive once they are losing business. I asked how they ordered parts when they didn't have approval from the insurance company and they never communicated anything to me, or my claims representative. Just FYI, check their ratings on the Better Business Bureau. They had 1 star after 112 reviews. They are also not accredited by the BBB. In addition, I found out that Progressive Insurance will no longer send business to them. That is a huge red flag, and I wish that I had known that and checked their reviews before my insurance company sent me there. read more

Crash champions saved the day! I had been rear ended TWO YEARS AGO in another state. The repair shop in the other state did only partial repairs but ended up submitting to insurance that the claim was completed even though my back bumper was still smashed in. Since moving to AZ I was having the hardest time getting someone from my insurance company to help me re-open the claim for repairs unfinished. The repair shop out of state was not helpful either and never would return my calls. Desperate, I called crash champions on Elliot and explained my situation. The GM Julio was able to talk to both my insurance adjuster and the old body shop to re-open my claim and do the work. This took months of back and forth conversations and paperwork (due to insurance and the other body shop) and Julio and the team really stuck it out with me. Keith and Christy also helped make sure everything went smooth when I was able to finally drop my car off. All 3 of them were so great to me. My car was fixed and looks brand new! They really not only took great care of me but also my car! Although I hope I don't have to go back for anymore repairs, I would only go to crash champions from now on and will be sending all my family and friends there! Thank you guys again!! read more

I went to get an estimate for a minor ding and the guy who did it was great and let me know his personal recommendations. However the receptionist was so rude. She was complaining about me right in front of my face about how I didn't have a claim number. Literally what does she care?? When she saw I had come in from my estimate and was waiting at the receptionist desk, she started whispering to the guy, still complaining about me and now embarrassed since I clearly heard her. She was also complaining to the guy about how she was supposed to leave 15 mins ago and how she was so tired and didn't want to be there. Well it sure showed. read more

Excellent Customer Service! From the front desk, to the service advisor, to the gentleman who drove me to Enterprise BEST IN CLASS hands down. I cannot express how quickly my vehicle was prepared and the call / text communication was great I knew where my vehicle was and the progress of my vehicle every step of the way. HIGHLY RECOMMEND! read more

What an amazing place! Their quality of work is only surpassed by their stellar customer service! I honestly can't imagine going anywhere else for paint and body work. read more

Every time I take my Jeep into crash champions, Keith and Christy always take care of me. I have paid a tow driver extra mileage just to get my vehicle to this location. It's worth my peace of mind knowing that I get great quality that is also fair and honest. read more

Thank you Elliot Crash Champions Collision for your help! My Toyota side panel came off and the plastic brackets broken and I didn't know where to take my car to get it fixed. The Tech, Phil took the time to explained what he was to do to fix so it won't happen again. Instead of making an appointment, Phil fixed it right then and there! Within 20 mintues, I was on my way! Thank you for your time, effort and help, Phil and Crash Collision! read more

Great customer service and communication. Handled all the paperwork for insurance and car rental. They even drove me to get my car rental! They did an excellent job on replacing 5 panels on the back of my Toyota Sienna which were damaged when a tree trunk backed into it, lol!! And they did an excellent job recalibrating my damaged blind spot sensor! The price was a bit lower than a previous estimate elsewhere even though I only had to pay my deductible. I recommend Crash Champions. read more

If it was a "0" stars available I would choose that option. I took my car to have checked after hitting a rubber from a tire on the freeway going to SD on 08 07 24. The technician at this location on 08 09 24 told me that I did not have damage even I showed him the damage. He did not take the time to put the car on the rack to check the car under. I was still concerned but I did not have to choice to believe him as this location was highly recommended by State Farms Insurance. To make the history short on 08 10 24 I resume my trip to SD and driving through freeway 8 mile 143 the undercarriage or splash shield fell down. I called AAA to have the car towed, they service this location from Yuma, no tow trucks available, and not time frame either. What I do in my own at 1pm on the afternoon being a senior citizen? Well, after thinking and not too many options available I always carry some zip ties in case of emergency and a few tools too. I got under the car in the hot pavement and I use my zip ties to be able to get back, I have to stop in Harrah's Ak-Chin Casino too to redo my work but I was able to made home. If the technician was responsible and checked my car I did not need to go through this. Very disappointed! read more

Crash Champions Collision Repair Elliot - Driver's side - Auto Repair Near Me - Gilbert, Arizona

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