Just bought a e-bike from Conner at Crazy Lenny's in Winter Garden, or should I say I just bought an e-bike because of Conner! Thank you Conner for your kindness, understanding and patients. Too many brands and choices to choose from without your expert guidance. Going with the BULLS E45...great do everything fast and comfortable ride. Great to meet you Conner....you are neither crazy, nor Lenny, just a guy who cares greatly about his customers. George read more

Would not recommend, their repair center is a joke. left my bike squeaky and with loose bolts everywhere.

Great selection of e-bikes and extremely knowledgeable. It is great that you can test drive them all to see the differences. LOVE this place! read more

Conner and the team in the service department really helped me when seemingly nobody else could. I had purchased a fat tire e bike online unknowingly with woefully underpowered brakes for a bike of its size. I had been having to have my brakes adjusted every 2 weeks at various locations that offer bike service on the west side of Madison. The various service departments (3) all told me that my brakes were inadequate but were unable to offer a solution. 2 of them did suggest Crazy Lenny's. They were right about that. Conner found me the perfect cable actuated hydraulic brakes. I already feel a lot safer and they should require a lot less maintenance. Kim in sales helped me schedule to have my bike picked up from a nearby bike shop in the Crazy Lenny's van. I had already arranged to have my brakes fixed; however, I got a flat near another bike shop. I had pushed my bike to the nearby bike shop. The other bike shop has a strict policy of not working on ebike brands that they do not carry and refused to fix my tire. Crazy Lenny's had my bike picked up and ready with brand new brakes installed and the flat fixed within 2 days. It probably would have been sooner if there wasn't a winter storm. I can't thank them enough! It feels like I have a brand new bike. I am pretty sure it rolls smoother than it ever has and certainly stops better. THANK YOU! read more

They are terrible. Buck up and buy a TREK with a lifetime warranty. Spent over $5,000 at Lenny's four years ago. My battery died. They want me to come pick up my bike, send out the battery to someone else and have it rebuilt. They will charge me 30% more if they handle the send out. I drive a couple hours to get to their location. They are rude. They obviously buy sub-standard brands, but their prices sure don't reflect that! For $1,000 a year I could have rented a bike for the times I wanted to ride. DO NOT BUY FROM THEM UNLESS YOU WANT POOR SERVICE, SUB-STANDARD GOODS, AND SNOTTY ATTITUDES. I was told they are too busy to deal with issues like mine. Well, they just lost a good customer. So, good luck! read more

My wife and I bought 2 iGo e-bikes from Steve. Great experience. A nice discount and easy return of an item that did not fit on the bike. I'd go back in a minutes. Love our iGO Rosemonts!!! read more

I have nothing but outstanding comments for Crazy Lennys. I am 5Ft 1 and this was the fourth shop I went to to find a bike. Steve the owner took me right to the Magnum Pathfinder. It fit me like a glove. I rode it around the trails in the area and knew this was the bike for me. My husband purchased a bike at the same time. Steve gave us a great deal on the bikes, accessories and bike rack. The staff was great to work with and got our bikes within a few days. The dog is adorable as well. We love our bikes and are very happy customers. Highly recommend them. Lisa and John Turner read more

I rode several bikes to find the right fit. There was no pressure to buy just concern to find the right bike. The owner came out and picked a bike and it was perfect for me . It was also the lowest price of the bikes I rode. read more

Worst experience in my life. Once they get your credit card, good luck! Service department guy was unhappy, rude and just plain sick of customers pestering him. I can't stand to go into all the details anymore but returned a bike 5 days after I bought it, (never worked from day 1) and I get nicked with a $ 350 restocking fee. I should have just pitched the piece of crap in the river and called it a day. Lenny,... if your out there,..... once you retired, your store imploded! read more

Long story but I think it reflects Crazy Lenny's. I purchased an BH e-motion from Crazy Lenny's in Winter Garden, FL (We stay there in the winter but reside in NC.) He had opened up a branch there to capitalize on the demographic of retired bike riding folks that are aging. The young man that ran the store was nice, but difficult to reach when we had a question. It would take multiple attempts to get questions answered and the bike repaired. Last winter, we learned the Winter Garden, FL store changed its name and then went out of business. We also learned that BH had made the decision to withdrawal sales from USA. Since I purchased it from Crazy Lenny's I called the Madison, WI, to tell them the e-bike was surging, would take off on it own and we needed it repaired. I was basically told by the young man on the phone we were out of luck. So, I have a $2000+ e-bike that I cannot ride without fear of death. Thank you for your lack of support Crazy Lenny. Karma is a b...! read more

Buy somewhere else, they just don't care. Same stuff is cheaper for sale on Amazon. Wonder why the brick an morter places are is going out? Stop at Lenny's Crazy Bikes and see why. read more

Bad vibes, awful service. Try elsewhere. The salesman, Steve, was borderline insulting, argumentative over even just banter, curt when asked legit questions, just generally unpleasant to talk to. The opposite of helpful. There had been an ad running publicly about a sale, but when asked if anything was on sale, he said, no we don't run sales. Later we point-blank asked about the ad and he admitted there was one bike on sale. Because we were interested in sub-$2k bikes, we were treated like the store didn't need our business and we were annoying them. He kept saying "we can't even get bikes now," in such a dismissive tone that it sounded like, their supply problem meant we should just go home and stop bothering them. Aventon has bikes in stock ready to go out the door. Other shops have Aventon bikes in stock. If Lenny's believes they can't even get bikes in, they're just not paying attention. Aventon is a major brand with huge buzz; they could be selling $1900 bikes instead of vibing people who are trying legitimately to buy. So, because it's close to home i went to Erik's, and got great service... they have much better brands/bikes (i was told by Lenny's that Aventon only sells online. Wrong, i now own a beautiful Aventon bike i test-drove then bought from Erik's), and everybody at Erik's was SUper nice, answering questions with enthusiasm. They were actually excited for us and our purchase. Don't waste your time at Lenny's, unless you want to feel lousy about making a multi-thousand dollar purchase... do some research and then go talk to Erik's. I don't try to give negative Yelp reviews. I usually open Yelp to give positive reviews. But we got such a bad vibe at Lenny's, and such a good vibe elsewhere, i thought it fair to encourage people to go anywhere else. read more

I have an Athens EG ebike that is so much fun, but the gear shifting needed adjustment. The repair staff quickly made adjustments and the bike didn't need to stay at the shop for several days. Thanks!!!!! read more

From the name Crazy Lenny's you would think this to be a zany place. Quite the opposite . You will find a large showroom with well displayed bikes. I was impressed that they had 150 bikes on the showroom floor. I tried hard to find a store or stores in Chicago that came even close and if they had a bike for sale they'd try to sell it to you no matter what and make you wait 2 months for it to be delivered . So I drove the 2 hours up to Madison Wi and to Crazy Lenny's where I met Chuck one of their sales people. What a great experience. No hustle no hassle professional salesman. He had me ride 5 bikes and with great knowledge explained everything to me. I bought a Magnum Ui6. He even helped with great care to load the bike into the back of my sedan. I would certainly say that if you are within driving distance it is well worth the trip Fred Krohn read more

Dealing with this bicycle store was NOT a very pleasant experience! In the first place, when I went to purchase my e-bike, I gave the salesman, Steve, $300 in cash and told him to put the remainder of the cost on my VISA card. When I got home, however, I discovered that there was NO sales receipt in the box with the charger. Red flag. So I went back to Crazy Lenny's the next day to ask Steve for a sales receipt. He stated that he had emailed me the receipt. However there was NO EMAIL from either Steve or from Crazy Lenny's in my mail client. He lied! Steve printed a receipt for me in the store and upon inspection I discovered that there was NO RECORD of the $300 in cash that I gave him! He had charged the total cost of the e-bike to my VISA card and apparently pocketed the cash! When I confronted Steve on this he asked that I show him my VISA bill to prove that I was charged the entire amount! I replied that the store's own sales receipt, that he just gave me, showed the cost that my VISA was charged! It was crazy, all right. If I hadn't filed a dispute for the charge with my bank they probably would have gotten away with the rip off! To add insult to injury, right out of the gate the gears did not shift properly on my new e-bike. They were slipping all over the place, and shifting from gear 7 to gear 8 did not do anything at all. So I took the e-bike into Crazy Lenny's repair shop to have it fixed. Another bad move! I had one broken spoke on the rear wheel that I wanted them to replace as well. I was told by Connor, who checked in my e-bike, that the repairs would take "3 days." Well "3 days" turned into nearly 2 weeks before I got a call from Crazy Lenny's service department. I was told that I had "like, about 5" broken spokes, and that they "recommended" that I re-spoke the entire wheel to the tune of $175! WTF?! I told them in no uncertain terms to JUST REPLACE the spokes that were broken and NOT to re-spoke the entire wheel. At this point I am more than just a little annoyed with this place. I swear there was only one broken spoke when I brought the e-bike in, and after my experience with their cracker jack salesman Steve, I did not trust these jokers at all! I was convinced they were trying to pad the bill with unnecessary repairs. After about a week of waiting finally I got my bike back from their repair shop. They charged me nearly a hundred dollars to replace 8 spokes! To add insult to injury, the very next time that I took the bike out for a ride I noticed a clicking sound. Upon inspection I discovered that the back wheel still had a loose spoke! WTF! Rather than return to Crazy Lenny's I decided to cut my losses and take my business elsewhere. Avoid this disreputable bike store like the plague! It seems that Crazy Lenny's employs liars, thieves and incompetents... read more

I bought an ebike on Aug 22, 2021. It broke on Oct 19 while riding on a bike trail. It made a clunking sound - the chain derailleur had bent and broke two of the spokes. The trail was smooth and I was just peddling along. I took it into Lenny's service department and they said it was not covered under warranty. I talked to a salesperson about it and they said they'd talk to the manager. I never heard anything back. When I picked it up a week later, they said it wasn't covered and I would have to pay the repair bill. They said the derailleur was okay when I bought it, so it wouldn't be covered under warranty. The service rep rude and didn't care very poor customer service. I've been riding bikes for many years and I've never had this happen with any of my bikes. When you buy an expensive ebike and it breaks a few weeks later, you expect them to stand behind it. I won't be back again. read more

We rally enjoyed our experience with the staff at Crazy Lenny's E-Bikes. We have considered a new set of bikes for some time and after visiting the store and with the help of salesperson Noele (Sorry if I spelled her name wrong) w were able to find a bike that fit our needs. There was no pressure sales going on at all. We were provided excellent information about the different bikes available. Pricing was very reasonable, we received our boke in a week and the pick up was flawless. We have 4 different staff members work with us to better understand the equipment we purchased. Great experience! read more

They advertised an ebike online for $2599 saying it was on sale BUT you could get a LOWER price by contacting them. They state they "can't legally advertise their lowest prices." I contacted them on this particular ebike and they came back with a price of $2999! Four hundred dollars HIGHER than the price listed online. The representative "Steve" just said it was because there is a shortage of ebikes. Then he LOL'd when I said it was false advertising. I'm guessing he's a millennial and that is why he has no manners or concept of common decency. Unfortunately I have always told my son that Lenny was a smart businessman. Now I guess I have to tell him otherwise. read more

The prices are competitive. The bike is good. Customer service is disappointing. When we picked up our bikes, we had to ask for the salesman to review its operation. We asked if there were online videos or manuals and he said he didn't know. (really ? that's how well he knows the product?) So we have spent over $2,000 with this company and have no written warranties or instructions. When the salesman was done with his minimal explanation, he turned around and walked away-- didn't even help us out the door. I hope their service department does better. read more

This store sold my brother a bike that isn't rated for his weight even though he told them how much he weighed and asked them for help. The next day, when he wanted to return it for that reason, they wouldn't accept a return without an outrageous restocking fee. DON'T TRUST THEM! read more

Don't buy the "American Rider" , Is one of their lower end models at $1400. The control box malfunctioned/broke after 3 months of moderate writing. Fortunately parts are warranted for a year but not labor. I was told "this is what happens with electronics." I recommend staying away from this bike. read more

I stopped there to look for an E bike for my wife's birthday two weeks ago and Chuck did a great job of helping me find the exact bike that had all the features and functionality that my wife wanted and was in our price range. Plus he threw in a few extras, like a larger, more cushioned seat. My wife loves it and we've already taken several trips around Lake Geneva (26 miles). I had visited several other E bike dealers in my area before driving to Madison to check out Crazy Lenny's and it was well worth the drive. Another thing I appreciated was after I bought the bike Chuck went entirely through everything I needed to know to use the bike properly and took a great deal of time to make sure I knew all the ins and outs of using an E-bike. I would recommend them to anyone looking for a good bike at a good price with great customer service. read more

Only thing crazy about this joint is the shipping costs.160 bucks?Really??Id advise shopping elsewhere.

Disappointing is being polite. Ordered from this companies website, and then fought for a month before getting a refund. They oversold the product I purchased due to poor inventory management, (their web managers excuse not my opinion). Communication was not existent never responding to email attempts to get an update. Finally filed a request for refund from PayPal that was ignored until I finally got a person on the phone and asked for a refund again. Lots of blame for systems and lack of staff, which if your not prepared for nationwide customers you should not advertise and promote at a nationwide level I would not trust them to order from them again read more

Can't say enough about Josh and his amazing customer service. He not only explained everything I needed to know about an E-Bike ( I'm a true novice) but went above and beyond to make sure our experience was positive. Thanks, Josh! read more

E-bikes are somewhat new on the scene in the US and therefore, not readily available at local shops though that is starting to change. I was referred to Crazy Lenny's from a member on Reddit and purchased an expensive bike, after a couple false starts with this shop. It finally arrived in a box that had the serial and SKU blacked out with dirt on the tires, mileage on the odometer and even paint missing on the headtube (covered by a shop sticker, as if I wouldn't notice it). I can only surmise that they sent me a demo model. Much back/forth with the owner to arrive at an amicable resolution ended with him cursing and "have your lawyer send me a letter!" and being hung up on. Classy. With guidance from my credit card issuer, I sent the bike back ($190 out of pocket) with an expectation of a refund. I got a partial refund, minus a hefty restock fee (for sending a used back in used condition....uggh). We're now one step away from arbitration over the balance. Do yourself a favor. Avoid this shop, buy local (now that these ebikes are more common) or through vendors who aren't afraid to correspond over email. Its hard to hold someone accountable when it comes down to a he said/she said situation. read more

UPDATE: Just over 3 weeks in the repair shop and I'm told my repair cost involves replacing the motor at a cost of 60% of my original bike cost. I've never sunk that much money into a bike before at once. Instead of spending that money on a repair, I am going to use it to buy a bike elsewhere. read more

For the past several weeks, I've been looking everywhere for a particular Haibike model. Everywhere I called was sold out and couldn't say when or if they'd get any more in stock since Haibike seems to be in the middle of transitioning to their 2019 models. Then someone recommended Crazy Lenny's to me. They actually didn't have the particular model I wanted in stock either, but the store manager offered me an amazing deal on the next model up, which I happily accepted. They shipped out the bike a couple days later, and it arrived yesterday in perfect condition (after a little reassembly). I'm very happy with my purchase. read more

Ebikes are a blast; However, there are a few technical considerations. If you have a shop with knowledgeable and helpful people, you are in a much better situation. Lenny and his staff are EXTREMELY knowledgeable and also very active in the ebike community. As a matter of fact, Lenny and several other members of the shop take part regularly in the ebike forum, sharing their knowledge. The ebike forums are where others recommended Lenny's shop to me - and who best to listen to, than the ebike veteran owners?! This is a big part of what convinced me to go with Lenny's - their great reputation amongst the community. I first purchased the eflow Nitro for fun, and then a month later I purchased the Stromer ST1 for commute purposes. Lenny's shop offered me MUCH better prices than other shops, which helped me to get in the game. Ebikes are definitely worth their price, but the amounts can be daunting to someone who is completely new to ebikes. Thanks to Lenny's, I was able to get started much more easily, both in terms of finances and also in terms of dealing with the technical side of the bikes. read more

I bought my ebike, Atom X Lynx 6 27.5 +Pro from here on April 27, 2020 and had it delivered to my house in SF, CA on May 5, 2020. I thought I was getting a good deal on my bike till something went wrong with my bike and it will NOT TURN ON or WORK. The monitor will turn on for a couple of seconds and then turn off. After that, it will not turn back on!! I tried texting the salesperson (Cindy) about my problem and she doesn't respond back. I had 9 other friends that bought an ebike from Crazy Lenny's Bike and dealt with the same person. We all noticed that she would ONLY respond back to your text if you were asking to BUY or interested on another ebike!! The customer service is really bad!!! I am stuck with a $3,350 ebike that is not working. This is supposed to be a Family Owned business. This is how you treat your customers? I tried calling the store and it goes straight to voicemail!! I tried emailing the Service Dept. And other Departments that's listed on their web site. I did not get any emails back. Lenny, if you're reading this. You are the owner. Please talk to your sales reps and treat people that spent their hard earned cash in your store like you would if they were your family. I am really disappointed with your store and gives me a bitter taste buying online from another state. I cannot bring my bike there in Wisconsin. This bike is supposed to be under warranty! It hasn't been a month yet! read more

Recently bought an eBike fron Crazy Lenny and love it! I was able to ride several models of their bikes in their lot and the SS lot next door since that building is now vacant. Mike Reisenleiter, service manager, was excellent to work with. Mike took his time explainiung benefits of different models and their features. I stopped in several times before buying the American Rider that met most of my needs. Once I bought it, Mike took more time explaining how best to charge and store my bike. I would definityly recommend Crazy Lenny's E-BIkes. Make sure to register your bike within 24hours of purchase. read more

I bought me Haibike a couple of years ago and since then 10 of my friends have bought theirs from Crazy Lenny's. I dealt with Garrett , who is very knowledgeable. Great experience. We are all from Reno/Tahoe and ride the dirt, trails, and paved roads. read more

Thanks for a great experience. The Yamaha Wabash is totally awesome. Excellent price and very fast service. Thanks! read more

Came in after driving an hour to store. Had researched Rambo. I own 2 Strommers and was interested in Rambo for trail riding. Cost was no issue. I asked to test ride and was told by black bearded employee that we only allow test riders for serious buyer. Will buy online. Also will buy ebike for my daughter elsewhere. Train your employees better. read more

I bought two BH Easy Motion bikes four years ago. One year ago a motor failed, and they sent me a new one, under warranty. Now, this new motor has failed again. I called Lennie's to ask about getting it fixed. The first person I talked to said to just buy a new bike ($2500). BH has a five year warranty on the motor, the bike is only four years old, and the motor is only one year old. So I followed up with an email to Lennie to ask how I could get it replaced, and he called back, was immediately, aggressively contentious, and said he wasn't going to buy me a new motor, and he denied that BH has a five year warranty on the motor. The BH manual says it does have a five year warranty. So he said to call the BH USA distributor and ask them to fix it. What a horrible way to treat a customer. And what lousy customer service. Take your business elsewhere. read more

If you are looking for an ebike, please check out Crazy Lenny's and ask for Cindy - she works hard to make sure you have just the right bike and will take good care of you!! read more

Bought a BH bike here a few years ago. The Lenny's people are great but the BH EMotion bikes are junk. Worked great for first year and I rode it over 2000 miles. In the shop all the next summer, year three it died after second ride. Do not buy as the EMotion system is JUNK! I am throwing $2000 in the trash can this weekend! read more

Came to visit my girlfriend in Madison and fell in love with her e-bike so upon my next visit purchased one for myself. The staff was very pleasant, helpful and knowledgeable. I would recommend this store without hesitation. read more

I ordered a bulls lacuna e45.The bicycle arrived and was beautiful!!.I charged the battery and went for a ride, alas the bike stopped working about 10 miles from home.I pedaled home and called crazy lennie. I live on the east coast,so bringing the bike back was not an option.I don't know if its the bulls support thats lacking(,but having spent over 3,000$ for a bicycle),the only thing offered from the bulls representative were suggestions for me to take apart the wiring and look for a short.I was expecting customer service,perhaps contacting a local store.there wasn't any.For 99.9 % Im sure crazy lennie is a great deal,If something goes wrong,you are on your own.Oh Im paying for the return shipping,thanks Lennie read more

Here is a warning to potential buyers of American Rider line of ebikes developed by Crazy Lenny's. The battery of the bike is underneath the bike rack and is difficult if not impossible to insert. Also the battery I was given did not show the level of charge unless I pressed the button on the battery, and the lights were very faint. When I test drove the ebike, they had installed the battery for me. At checkout, they took the bike in back to install a cupholder. When they brought it back, they gave me a different battery than the one I test drove with ( I knew because it had scratches). I asked if I could try to put it in to test it, but they rushed me out of the store and they loaded the bike in my car. When I arrived home, the cable was slightly damaged from the trunk. I tried to get the battery seated but did not have luck. My son got it seated but there was no power even with the key in different positions. I returned the ebike only to find out it was under warranty, but there was a 20% restocking fee. They did offer to sell me a bike for $500 dollars more. I paid $270 dollars and didn't even ride the bike off their property. Please see the other post on the BBB site. read more