Living in a small town has its perks and going to Ace is one of them. Recently needed help with an…read moreair compressor hose and adapters. Jerry was absolutely amazing, patient, personable, friendly and just overall awesome!! Cashiers are always friendly, store is always clean. They do run good deals as well on seasonal stuff. Love they carry Yeti, Stanley and Owala products too! One stop shop!

Being new to Twinlakes all the employees have been extremely helpful! I give the store a A+read more

Longtime Customer -- Cautiously Optimistic After Recent Changes…read more I've been shopping at this Richmond Ace Hardware for over 20 years. It's been a constant in the community, and I've seen it evolve--especially over the past six years with multiple ownership transitions, first to JC Licht and now back under Ace. This store is less than two minutes from my home. While I have three Home Depot locations within about 20 minutes in different directions, the convenience of Ace has always mattered. That said, convenience alone doesn't justify the premium pricing that Ace typically carries--what historically made it worthwhile was something far more valuable: exceptional service. For years, this store stood out because of its people. The staff were knowledgeable, experienced, and genuinely helpful. You could walk in with a problem--not just a product request--and leave with a solution. They knew their inventory, suggested alternatives, and often had connections to trusted local professionals if the job required more than DIY. When the store transitioned to JC Licht, I had some optimism. Their historical reputation--dating back decades--was built on strong service, quality paint products, and thoughtful integration into local hardware ecosystems. Unfortunately, my experience during that period didn't reflect that legacy. The staff lacked product knowledge, service levels declined, and pricing remained uncompetitive. The value proposition simply wasn't there. One early visit during the current transition stands out: I was looking for specific carpentry hardware, and the associate assigned to help was clearly unfamiliar with even the basics of the category. It wasn't just a lack of depth--it was a lack of fundamental understanding. That's a problem in a store that's supposed to differentiate on expertise. Now, with Ace back in control, I'm willing to give the store another chance. I recently stopped in and saw that they're undergoing a significant remodel. That's a positive signal. But ultimately, fixtures and layout won't determine success--people will. If management invests in hiring capable staff and training them well, this store can reclaim what once made it valuable: knowledgeable, solution-oriented service that justifies both the price and the proximity. I don't mind paying a bit more if it saves me time and delivers real expertise. That's the trade. Right now, the jury is still out. I'll give it another visit or two and see if the improvements go beyond the surface. M

We all know the prices are high, but ace is convenient with a helpful hardware man the way it used…read moreto be. But not now. Was talking to the manager about $700 worth of EGO batteries that are not working after one year and of course tells me I have to send it to the manufacturer. Don't buy anything that is not warranted by Ace or you will have a hard time getting your product replaced. Make sure you save all receipts because now they have new owners and the rewards program cannot duplicate my receipt so I can get this three year warranty on this battery . Now this is my problem. No one saves receipts for everything they do. More importantly Also bought two $10 bags of softener. forgot to grab them when I left because they are outside came back a couple hours later and the manager gave me a hard time about the receipt and Made. The girl that rang me up proved that I paid for them. I'm a regular Customer ridiculous way to be treated like I'm some kind of thief that would walk in there and tell them I'm stealing two bags of water softener. Will not be returning to this ace. and yes, the manager was the one acting this way. The same guy that saw me two hours before this. Tom would've never treated me this way

Friendly and helpful Service, Huge selection of Tools & Supplies, anything they don't have they can…read moreorder and have quickly. Quick & Free Delivery on Orders, usually can do it same day. Competitively priced

From the owner: Farrell Equipment supplies the construction industry with the latest contractor equipment, masonry…read moretools, concrete supplies, custom rebar fabrication, power tools, rental equipment, and more. Headquartered in Eau Claire, WI with multiple locations across Wisconsin and Minnesota including Appleton, La Crosse, Madison, Milwaukee, Rochester, St. Cloud, Twin Cities, and Wausau.

Not a good business, they use tricky wording and sell garbage products at 3 times what it costs to…read moreget a better quality product elsewhere! They try to convince you that their garbage products are if good quality !!! Lies and tricky wording ,!!!

Great advice. Easy to order, even odd special orders are a breeze. Been working with Tarp Supply…read morefor years. Good follow up after order. Too rainy for pics but, trust me, you will love working with these people. I'll be back! lol

I was searching for a flooring solution for my basement. I was unable to find the correct size for…read morethree months until i came across Koffer Sales Company! Their customer service was top notch, super patient and very helpful. After the first call, they were able to find the correct size flooring at a really great price. Highly recommended!

Before placing my order, I spent a good amount of time browsing other sites and this one stood out…read morethe most. A lot of places either didn't have the size I needed or were way too overpriced. Here, everything was clearly listed, the specs were easy to follow, and checkout was quick and smooth. My order actually arrived earlier than expected and was exactly what I needed. The material feels solid and high quality and installation turned out to be way easier than I thought. I've already recommended this site to a few friends who are working on their own home projects.

First time they said they had something let me purchase it and the following day said they didn't…read morehave it. The next purchase I made a month a part they charged me for products and shipping and message me the following day for more money .at this point they wanted over a hundred dollars for a small package a hand full of stuff . I explained that FedEx and USPS have 30 dollar if not less flat rate boxes . They said they don't use these methods..that's ridiculous

I really needed an AFCI/GFCI blank face receptacle and needed it within 2 days or I would fail an…read moreinspection. Gordon Electric Supply was the only supplier that not only had the part available, but also offered shipping that quickly. Don't let these reviews spook you! Derrick at Gordon Electric Supply was extremely adaptable to my concerns for shipping and incredibly personable. I called to ask about shipping expectations and Derrick committed to personally correcting my shipping option to a more expedited one, clearly articulating the price change, assuring me it would get processed the same day, and following through actionably and confidently (including tracking number). Was it a bit expensive? Yes. But that's supply and demand baby! I'm grateful they made it possible at any price, honestly. 10/10 would recommend and will go through them again.

Absolutely the best customer service Showroom beautiful…read more They replaced our fireplace just outstanding helping us making selection

Mike and his team are super friendly and helpful. Great selection and transparent pricing. Felt…read morelike fair pricing and they didn't push into higher priced selections.