Another 5 star experience at this CVS! I had a follow-up appointment with my doctor who sent in for…read morerefills. It was Friday afternoon and I got the text from CVS that it was ready for pickup before I got home from the doctor's office. Again, this CVS is at the Runway Play Vista complex and on a Friday around dinner time, you might be worried about finding parking since there are a number of great restaurants in the complex - but this CVS has dedicated parking spots and there was plenty of parking spots available for CVS customers. And again they validate. There was virtually no line to pick up my prescriptions and I was in and out in a flash. 5 stars from beginning to end.

I am writing this review regarding the pharmacy counter staff named Almira at CVS Pharmacy. This is…read morealready the second time I have experienced rude and unprofessional behavior from her while checking out my prescription. She was disrespectful, and showed poor customer service. Instead of making customers feel comfortable and welcomed, her attitude came across as rude and dismissive. I believe pharmacy staff should treat all customers with professionalism, patience, and respect. This repeated experience was disappointing, and I hope management addresses the issue to improve customer service at this location. 12746 W Jefferson Blvd, Ste 3160, Playa Vista, CA 90094

While I applaud CVS for implementing a "Mobile" line, their management of said line has been poor…read more They promote using the Mobile App as a way to "skip the line", but the wait is often as long as the non-mobile line. Some suggestions for improvement: 1) Prioritize people waiting in the mobile line (ALL/MOST REGISTERS should take people in the mobile line before anyone in the "regular" line). 2) Put up better signage. State that one must have the mobile app already installed and have a barcode ready for scanning. Anyone who doesn't should be sent to the regular line. 3) Better training. Make sure all representatives are instructed to follow #1 & #2. By doing so, CVS would move "easier" transactions more quickly and would incent more people to download and manage prescriptions on the app.

went to CVS to pick up my dad's prescription. The first pharmacist very nice Asian doctor who…read morehelped me was very kind and professional. However, another pharmacist who introduced himself as Kam repeatedly asked me to scan a QR code for survey. I was drowsy from my medication and he said you need to put this code number let me put it in your phone i said ok he took my iPhone and completed and submitted the survey himself without my permission. I immediately asked, "What are you doing?" and tried to take my phone back he hold my phone and , he had already submitted the survey very quick I felt misled and very uncomfortable No employee should ever complete a customer survey on a customer's personal phone without their clear consent.

June 2024 | Marina del Rey: On the way home, I stopped at Walgreens to pick up an item I had…read morecreated & ordered online to include with a gift! I was grateful for the 1 Hour Photo Department! Personality Plus: Even better, when I arrived at the Photo Department, Kanishka was immediately welcoming, conversation flowed easily, and she was so friendly! Thanks again for excellent customer service! She was so upbeat; great vibe! Minus One: I'm taking away a star, because I was looking forward to picking up a product that showed in stock at this location. When I arrived, I was told that the product was not sold at the location at all. I had to backtrack and go to a completely different store, which had the product! Overall: Friendly customer service, as well as a friendly customer who also gave me a tip regarding the product I was looking for! Score!

Great pharmacy customer service. I changed from cvs and happy I did since cvs was always lines and…read moreout of stock in meds

This is the second Rite Aid that I have been to that has gone out of business. When I go to a going…read moreout of business sale, I wanna see items that are actually on sale. Not that are marked up higher to be marked down lower and say that they're on sale. It was kind of like weird and ridiculous. It's like you're insulting my intelligence and my knowledge of what things cost I know that a Franzia box of wine is not $19.99 and then on sale for $13,99...$13.99 is the actual price but you're telling me that's the sale price, I don't know it made no sense to me. It's like you marked it up to mark it down....Boo.

Sad store. Very few item on most of the shelves. And most of the items are either locked up or…read moresecurity theft tagged. I purchased one of two boxes of Q-tips. Saving grace was a very pleasant cashier, #54636872

I came here today for the first time because their competition (CVS) was completely out of stock of…read moreEchinacea capsules . This Rite Aid had several in stock for the same price - Bravo ! The old Thrifty ice cream stand a plus as well .

One of the nicer ones I've visited. Compared to the one I used to be closer to in Hollywood, this…read moreis a Four Seasons compared to a Motel 6. I don't usually like taking painkillers, but I had to find a specific one within a couple days timeframe. Rite-Aid not only had it, but it was less expensive here than CVS, etc. They also have a Thrifty's on-site and although I didn't get any on this visit, it took willpower to walk out. Plenty of parking since this is a decent-sized shopping center with a Panera, Pavilions, etc.

What a great experience with Alfonso, Sam, & Vainey at this location recently!…read more The All-In-One Flossing System that I bought several months ago stopped working unexpectedly. I called this location & Vainey was super helpful in doing an exchange for a new system. Sam & Alfonso were professional/pleasant in processing the exchange & making sure the new system worked properly. I'm a CvS customer at another nearby location.. However, after the recent pleasant experience at this location, I might start shopping here. Kindly acknowledge Vianey, Alfonso, & Sam for the great CVS employees tha they are. It was truly a prompt & pleasant experience doing the exchange at this location. :)

Literally the worst. I was in line and it was 12:29 and there was nobody else behind me and they…read moretold me they wouldn't serve me. They wouldn't get me my prescription because they were closing for lunch. Seriously it would take one minute to get me my prescription and there was nobody else there. It was ridiculous. Just the worst customer service. No basic common decency. Rude people all the way around.

I would like to say thank you so much to Joanna and Mariah. They provided excellent customer…read moreservice. I had placed this order with a different CVS on Mindanao Way, they called me last minute this morning to tell me they could not fulfill my photo order. I went ahead and placed a new order with this CVS and called them to ensure they could fulfill the order as it is Mother's Day and I knew it would be busy. I called and explained to Joanna what had happened and she said they could fulfill the order and would call me back. She called me back within 5 minutes to tell me they were fulfilling the order and bumping me to the top because of the experience I had had with the other CVS. I know it is a busy day because it is Mother's Day, but I appreciate so much the care and concern they both took. I want to say a special thank you to Joanna for going out of her way and then calling me back again to tell me my order was ready. I appreciate you so much and really want to thank you for such excellent customer service. You went above and beyond the call of duty and I will be using this CVS from now on for all my purchases. Thank you again ladies, especially Joanna for caring and providing great customer service.

I hate that I can't talk with a pharmacist or anyone that works in the pharmacy. Wasting my time…read morewith the automated responses is insanely frustrating! Please make a real person available.

I have been going to this CVS Pharmacy for my prescriptions for almost 14 years now. I've seen many…read morestaff members come and go but I've always had the best treatment by the Pharmacists and Staff. Even when medications were hard to source / back ordered they were incredible at finding them for me. The Pharmacists take time with you to explain your meds and the staff gets to know you and says hi. They work incredibly hard here as it's a very busy location. I observed a woman screaming at the Pharmacist today and I hate to see frustrations taken out on them here. The lines can get long during rush times of the day but they are always kind, professional and get us through as fast as they can. Thank you to the staff here!

This review is specifically about the Pharmacy Manager, Adrienne Vu, not the store or the rest of…read morethe pharmacy team. Everyone else I dealt with was actually helpful and trying to find a solution, which made this experience even more frustrating. I've had the same prescription from the same doctor since 2018. Today I was told they would no longer fill it because I pay out of pocket and don't have insurance. One pharmacist tried to help and explained that if my doctor adds a note about paying out of pocket, it could still be filled. She was great, and I want to be clear this is not about her, especially since she mentioned her manager doesn't support that approach. They're filling it this time because of the confusion, but when I tried to speak with Adrienne to understand what to do going forward, she sighed and hung up on me mid-conversation. I understand this job is stressful, but so is being a patient trying to figure out how to access your medication. Being spoken to rudely and then hung up on for asking basic questions is not okay. At the very least, there should be clear communication and a basic level of respect. It sounds like I am not the only one who has had an issue with this person. I would perhaps look into a role with less customer facing tasks.

How are you going to say ready for pickup then cancel the order?? Customer service is usually…read morefriendly. One time I was at the pharmacy and there was a Karen who cut people and the customers stood up for themselves. The pharmacy staff was tried to service her asap to get rid her. Parking for the shopping center is tough. Every parking lot with Trader Joe's is an automatic cluster----. There's always a lady asking for money in front. Not a ding on cvs but the shopping center. It's private property, so they could get shooed off. They block the sidewalk making it not ADA. It's usually the grandma or mom sitting down. I've seen the mom with her three kids and partner with guitar at the national freeway exit and the kids are all elementary-middle school. One of them has an iPad. My bf offered to buy her something and she asked for the $60 formula. So he offered if there was anything cheaper and she asked for a bathrobe. He walked away and she was complaining how he didn't buy her anything.

Wow, just had a terrible interaction right now at this store with one of the Managers. I was…read morewaiting in line to check out at register 1, which was lit up as if it were open. There was an employee three registers over working on something, so I was waiting in line until she was done. In the interim, another gentleman entered the register area and asked if I needed help. I indicated that I needed help with checkout. He then looked at the registers and said that they are all down, but that he can help me at self check out. What I came to find out is that he meant he can walk me over to the self check out register. I asked him if the registers closed at a certain time at the store. You could tell he thought that was a ridiculous question and replied (with attitude) "no, they don't close" (mind you, he just told me they were closed but not WHY). I finished up my checkout and asked him again to get clarification at which point he says WITH EVEN MORE ATTITUDE b/c he thinks my question is silly, "no they don't close at a certain time. They are closed now because the money is being counted" Hmmm, so why not say that the first time when I asked because you KNEW what I was asking but I got the impression that you thought it was ridiculous so you were just going to make me fish for an answer or not give and clarity. Sir, Self checkouts are taking away jobs! I prefer not to go to self check out because a) I don't work at the store and b) it's my preference to go to the regular registers because soooo many times the advertised discounts don't show up and so I'd just prefer to have the cashier deal with it right then and there rather than having to find an attendant and then bring them over to the self check out areas (such a waste of time). The Manager was so rude and gave such attitude, and even said, "Ma'am, I'm not gonna go back-and-forth with you." and walked away. Seriously? How rude. I asked if his manager was there at which point he said that he was one of the managers. "Really?" I asked, "and this is how you treat a customer?" (if you had heard his sarcastic responses, you would understand more of the frustration for this review.) Large companies like CVS and grocery stores are asking us to pay premium and then do our own check out plus bag all of our stuff at the end as well... People are losing their jobs as a result!! To the manager of CVS, this is the underlying concern and the reason for my question. All you needed to do was apologize from the very beginning and just let me know that the registers were down temporarily due to money being counted. More than that, it was your attitude that was the most disrespectful and dismissive. You, Sir, need to take some courses on Customer Service. 5/19/26 8:15pm CVS on the corner of Sepulveda and National, Los Angeles.

Great staff and quick to fill prescriptions. They are so helpful. Unlike CVS with long lines,…read morecouldn't care less attitude and errors.

WHAT a breath of fresh air this pharmacy is! Oh my gosh I'm so glad I never have to use CVS or…read moreWalgreens ever again lol. Everyone here has been so kind and extraordinarily accommodating with regard to my disability. They go over and above. They're actually interested in me as a human being. I feel like I can call and ask any kind of questions I have about any of my medication's even as they relate to different aspects of my health and well-being. It truly feels like a community neighborhood small business and I'm so happy I found it! I will say just as a heads up, the one drawback is that they do do not let you know when your prescriptions are ready so you do need to follow up. For me, it's a small price to pay.