Service was TERRIBLE!! About 3 weeks ago I was calling a number of wireless phone stores for a new…read morephone after I dropped mine in the pool I came across Fone Zone. It was the cheapest price I could find out of any of the stores in NWI and now I know why! Because they're probably hurting for business. A middle aged man named Tony was who I was helped by with my new phone. He sets me up with a great price on a new phone and I was on my way. I get to my home about 15 minutes down the road and the phone shuts off!! I take it in and this Tony guy says I can't do anything for that but I will give you 150 discount on another phone. This man is a fraud!!! Selling broken phones and taking advantage of customers. Not to mention the two times I was in there he had friends hanging out in the shop. So unprofessional. He should be behind bars!!!! Do not give these people your service. Trust me on this one!!

From the owner: Fone Zone is located in Highland, Indiana. When it comes to cell phones, cell phone repairs,…read moreservice, accessories, and everything else phones, Fone Zone has you covered! We repair all cell phones, tablets, ipads, and portable devices. Do you have a broken screen We can fix that. Our technicians are fast, friendly, and knowledgeable.Most cell phone repairs are completed the same day. We have the largest selection of cell phone cases and accessories in the Northwest Indiana area including cell phone cases, chargers, screen protectors and much more! From Otterbox and Spigen to Body Glove and aftermarket, we have all styles and colors. Our Services: - Cell phone screen repairs - Cracked Screens - Water Damage - Iphone glass repair - IPad glass replacement - Charger Port repairs - Screen and glass repair on most smartphones and tablets - We Unlock and Jailbreak cell phones - Cell phone speaker repair - Pre-paid cell phone services available - Android Phone repair - Prepaid activation c

I bought a IPhone 17. I had to visit the store at 1150 US Hwy. 41 several times, to get the bugs…read moreout of it. Lou was always professional and helpful. He was always friendly and knowledgeable. He made me feel at ease as he took care of all my concern. I will definitely direct my family and friends to his store..!!

The employees at this ATT store is rude, liars, and thieve..... I went in to ATT on December 24 to…read moreupgrade my phone. The employee told me that they would Give me $700 for my trade in. I agreed to the transaction and told them I would bring the phone back once I retrieved all of my information off the phone. On Jan 3, 2021, I took the the phone back to ATT to seal the deal. When I gave the phone to the employee, she informed me that I couldn't receive the $700 promotion for the phone and would have to pay for my Upgraded phone. At that point I was flabbergasted. . As big of a company ATT is, how can they state one thing and do something totally different? I'm sure I can go to another company to receive an even better offer and not have to be subjected to the inconsistency of ATT and their employees. I politely requested my phone back because again, if I am not receiving what was promised to me, there is no need for me to continue working with them. I'm already going to be charged for the upgraded phone. I was further baffled when Amanda, who's name appears on the receipt (because they refuse to tell me her name) , refused to give me my property back. So not only can I not receive the promotion but Amanda and the manager refused to give me back my phone upon my request. Amanda had the audacity to tell me that I was lucky she even told me that I wasn't going to get the promotion. This is utterly disheartening as a customer for ATT. And to make matters worst, because I wanted to get my phone back due to them not upholding their end of the bargain to give me the $700 promotion, Amanda and the store manager threatened to call the police on me. So basically she was telling me that instead of giving me the 700 they were going to keep my phone. After asking for my phone back several time Amanda and the manager said they were going to call the police because I demanded my phone back. I called ATT corporate and they informed me that they couldn't help me because this store is a authorized user and not a corporate store. Okay so now I'm getting the run around for my item. I had to leave the ATT and go to a corporate location to make my complaint. At this point the dispute has been going back and forth for two hours. The other ATT store told me they can give me the promotion if I I upgrade my phone plan. So you want me to pay a extra 1200 a year for a 700 promotion, when I could have just kept my other phone. I made the decision to upgrade based on the promise of the promotion. Make it make sense. The only way you going fix the problem of the other store stealing my phone is by me upgrading my plan to a higher rate. At this point I don't even want ATT service. This issue is still not resolved. I don't have a credit nor do I have my phone because Amanda basically stole it. Do better ATT.

Wow...great customer service. Actually my first at a Verizon store ever. These people were so…read morenice, an elderly woman came into the store while I was there with a cake for the employees. She knew their names...it was wonderful to see. Help me buy a new phone and transferred all the data. Highly recommend

I would not recommend getting a phone here unless you have a week to get your phone. Either there…read moreWi-Fi is down or there activation system is slow. Waited over an hour to order my phone, then waited two hours to pick up the phone but left cause I didn't want to wait any longer. They never answer their phone and send you straight to Verizon customer service. When I finally had an additional two hours to pick up my phone I was met with attitude for no reason. The Verizon store on 30 and 41 is 10 times better. This place is a 3rd party company to Verizon so any issues you have Verizon cant help you and you have to deal with this place.

I spoke with a rep at the store which refused to give me his name to inquire about switching over…read morefrom Verizon to AT&T. After the 5 minute conversation I had, he stated that they had no phones and hung up. I called several times after to request a manager but he either kept hanging up the phone or phone just kept ringing . I would need the general manager from this store to follow up with me or I will certainly file a corporate complaint as well as a FTC one too .

The men here are sassy rude and uninformed. I came in for something simple and it turned into hours…read moreof misinformation. At the very least be kind. Constantly cutting a customer off who's asking a question is not providing customer service.

Great customer service. Daisy was super helpful in giving me every option for my device.read more

We waited a week for a repair that was supposed to take 45 min per VZW. We got to the repair center…read moreand tech automatically says he thinks phone got wet but it never had which he couldn't prove. Next he said they had to order parts and should be repaired within a couple of days. I called and left a message inquiring about our phone and never got a call back. I had to call them only to find out that they couldn't fix it and I had to go back and pick the bad phone up to send in for replacement. The same tech helped me both times. He was a bit arrogant and cocky. I WILL NEVER GO BACK TO THE NOBLESVILLE LOCATION AGAIN due to his arrogance and lack of communication from the store letting me know the status of my repair. Poor service. Poor attitude.

phone works fine i would recond them, they put my phone in a new case and replaced the batteryread more

hi so i took my switch here a few months ago to fix my broken screen. and they fixed some of it but…read morethey bought the wrong part. that's not why i'm writing this review. my left joy-con rail stopped working when i got it back. now it's asking me to slide both joycons in and my left joycon wont register making my switch useless. either they forgot to plug in the ribbon cable or they broke it. by the other low review i assume they also might of taken some of my parts and didn't put it back. something else i want to add is that they made the screws very tight so no one can open it. hopefully nothing bad happened.