I went in to fix my account and Armondo was my agent and he was amazing!! he worked so hard and…read morespent a lot of time with me he made sure everything worked and was perfect. He did an outstanding job he went above and beyond!! He truly is a great person and I appreciate all his hard working efforts. Cheers to you Armondo!

I rarely write reviews but this one stuck with me. Lady at the front I believe her name was Karen…read more Fitting. Was extremely rude and unwilling to help. I've never left a store as quickly as I did. Will be switching service provider indefinitely.

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

Fixed screen on Samsung S23 ultra. Good price and put a screen protector for free…read more Took about 30 minutes

Worst place ever! Do not come here the customer service is horrible and the prices are made up as…read morehe go. He told me to fix a cracked screen on a iphone 15 is $325. Don't waste your time

I'm am so satisfied for the kindness and patience from TWO people. Assistant Mgr JP and Sales Rep…read moreDanny. At the time of opening they were very, very, very busy! I understood their decision making of who could be the best representative to approach a certain decision. These two gentlemen went above and beyond! Answered all my questions and concerns regarding my well being and my Verizon Account. I'm more than happy to show my gratitude and appreciation for their customer service. They listened, questioned, supported, and gave feedback. Verizon ya'll are in good hands with these two gentlemen. You both made my cloudy days look like a better brighter beautiful day. Thank You!

Johanna is amazing at customer service!!! It's been a long time since I've seen a young person or…read moreany person demonstrating such care and thoroughness as she has. Kudos!!!

Zero stars. This company is terrible. First, the agents are incompetent and do not care. One…read morecustomer service agent hung up on me. Another T-Mobile agent hung up on the T-Mobile store manager at a Peoria location. It was so rude and unprofessional. Second, the agents do not want to actually work and do their jobs. Third, they cannot manage to simply port a phone over from another company. Forth, this company left me completely without service--no cell service, no texting, therefore, no way to resolve the issue. Unbelievable. I can't do rude AND stupid.

customer service I thought was good. till the employee helping me shift was over and she had my…read morephone going through and update and stated another worker would be with me. I asked the manager if he was the one to help he said "no this guy" gesturing to an employee that had just clocked in who was having issues signing into his account for work. As the manager he should've stepped in and helped as I had already been there for an hour if not more. I WILL NOT BE PATRONIZING this horrible T-Mobile store location ever again.

t-Mobile stop sending out paper bills when I called today to request a paper bill to be sent each…read moremonth in the mail just like any other company. They said they're not able to do that and it would be easier just to find a different carrier that sends bills through the mail Done! ps you really don't know how shitty a company is until something goes wrong.

Very disappointing experience. I went in to purchase a new…read morephone, but since I wasn't listed as the authorized user on the account, I wasn't able to complete the purchase. Instead of offering solutions or alternatives, the employee shut down my questions before I could even finish asking them. I asked if they could at least share the current deals available, and was told they couldn't provide that information because they didn't have access to the account. I left the store, called customer service, and was able to become an authorized user in less than two minutes. If the employee had simply suggested that option, they wouldn't have lost the sale.

They accidentally deleted all of my storage and still charged me full price. They don't use legit…read moreparts and order fake stuff from overseas.

Quick service for my 6plus. I went in during my lunch break and I had it within the hour, which was…read moregreat! The guy that was working seemed to be quite knowledgable and gave me a reasonable price for the repair. Overall, great customer service!

Went into get my daughters line added to my plan and was helped by Pedro Cruz. He did a phenomenal…read morejob and even took the time to helped walk me through all the details of my account thanks so much Pedro I will definitely keep coming back here for his help for anything else !

I am trying to terminate my service before the next payment date coming 02/02/2026…read more This is actually hysterical. They won't let me cancel my phone. Seriously funny as ****. So, since "THEY" will not let me cancel. I just killed the money to the account so, come 02/02....The Money will be funny cause you ain't got it honey. **** You Verizon, happy trails.

Not my typical spot to review but couldn't let my experience go unnoticed at this location- Ross…read morewas incredible. He worked with our family for hours making sure we got set up, got the best deal and walked away with exactly what we needed. We had to come back the next day to get some more help and he went out of his way to support us once again for another few hours. Truly one of a kind service. Thank you, Ross!

Fausto Thanks We…read moregive a big shout out to excellent customer service provided by Fausto - employee at the Verizon store on Lincoln and 32nd St. in Phoenix, Arizona . We went to the store to purchase at least one new phone. Fausto patiently provided us details about the cost of the phone and other ways we could save considering we had two phones together. We are elderly and could tell that he was conscious of giving us excellent service and the patience we needed to make decisions. We appreciated that he looked at the various ways we could save money on our purchases We walked out with two phones and an iPad. We also walked out with a new Verizon home Internet, which he said we could return if necessary. We did find it necessary and he took great care of us in regards to its return back to the store. The only negative I would have is there are not enough staff at that store. Good service does take time and patience which Fausto gave us, but possibly to the dismay of some other folks waiting in line. As he serviced us, he multitasked as best he could helping others at the same time. We were amazed at his ability and to multitask with such calmness! One of the customers who left before us was also complementing Fausto on his excellent customer service. I would definitely go back to this Verizon store and work with Fausto again and I will pass the word to others.

Kalie or Katie not sure but she helped me out real quick good experience. Would recommend to…read moresomeone that needs a phone

Ok. Admittedly, I was dreading going to this store 100%…read more Typically, I have another location which I prefer and have been using for at least 10 years. Today, not only did they not have the product I was interested in but the Team seemed disinterested and preoccupied a bit. We made our way over here with angst and discouragement however, upon walking in, we were greeted with smiles and high vibes. Upon leaving today, I found myself say "Hmm, maybe this will be my new favorite store, with that service". They had the product in stock, they understood my needs and requests AND they even helped me with trying out their internet service. The store was clean, the jams had me jamming and the dudes were awesome! Good job truly appreciative of the experience!