My Verizon store wasn't able to repair the charging port on my iPhone 15 Pro Max, so I Googled the…read moreclosest phone repair shop and found Nerdy Neighbor, located in a beautiful part of historic downtown Prescott near the courthouse. When I first walked in, Mike immediately discovered that my charging cord was damaged and recommended that I simply replace it, which I did. About a week later, my phone stopped charging through the port again, although it would still charge on the magnetic charger. I was worried that the charging port itself might need to be replaced. I called Nerdy Neighbor, and Mike told me to come in when he was working because he already knew the history of my phone. He also asked me to bring everything I normally use to charge it, including my charging stand. When I came back, Mike quickly discovered another tiny rock lodged inside my charging port! He removed it immediately, got everything working again, and didn't charge me a dime. I truly appreciate Mike's honesty, knowledge, and excellent customer service. Another thing I really like about Nerdy Neighbor is that if they can't answer when you call, they return your call within just a minute or two. I'm so glad I found Nerdy Neighbor in beautiful historic downtown Prescott. I highly recommend them!

Went in with iPhone issues and Mike thoroughly explained my potential issues and costs. In the end…read morehe nailed the issue and the price was exactly what he said it would be. Two hours later (as I was told) I was out the door. Excellent service, priced right and they were quite professional. As for the negative comments about this business, I think a couple people were a little fussy when they wrote their reviews. Nerdy Neighbors are running a business, not a free diagnostic clinic. Thanks Mike!

Service plus personnel working leave a lot to be desired…read more ***I was changed from one plan to another without disclosure. I was on the family plan with my daughter and when he changed me to " a Cheaper " plan I lost all the that I was grandfathered in from the other. *** I worked with William for an hour and 40 minutes to get a new phone only have to have everything canceled because the phone he gave me was not an In inventory. He called support and they cannot help them either! Seems to be one of the first things you would do is check the phone out of inventory before you gave it to somebody.

Screwed up my account and didn't seem to know what was going on. I had to explain things several…read moretimes, and still messed up my trade in.

I cannot express enough how much Jude has helped me a couple of times in this store. A very kind…read moreand patient young gentleman. I wish there was more customer service representatives like him. Thank you so much Jude.

I tried the internet it was ok but it did not handle the entire house's bandwidth well. I have been…read morewith their cell service for just about 18 months and suddenly now; despite opening the account at the store with my military veteran status ID, they are now asking me to upload further information to some useless website that seems to keep asking for a pin, a password and the account number too. It is a matrix to get into their system. I only have a few more months on the contract and I am already looking to leave after the prior problem I had with cancelling the internet and trying to fix that billing issue. I tried emailing them my veteran driver's license picture somehow that does not seem to meet their requirements either. The average 1.4 star for their service on another site summarizes their business practices but with another 1 star review that will slowly decline as well.

Where to even begin. The fact that you stopped being able to handle pretty much everything in store…read morewas the start of a nightmare I think in general for the world where you call and people can't even do anything for your account is just mind boggling. Anyone else missing the free upgrades after you had your phone a certain amount of time?! Anyways then let's just keep upping a monthly price for no other reason than they can. AT&T used to be the best option out there for price and service but now they are just as engulfed in the how much juice can we squeeze out of a juiced lemon. So you pay what's said to in your account, a few days goes by and all of a sudden your phone service is disconnected, why you ask? Because there was $10 you didn't pay because it wasn't on the freaking bill. Now in order to get service back up you have to pay next months bill plus and $80 surcharge. But you live in the middle of nowhere and so your WiFi calling can't get you to someone that helps. So via chat you pay what is now said to be $77 in order to reactivat. You pay more than that and still nothing. The chat person with his hands securely hog tied behind his back while bent over by this company can't offer any assistance other than call. WE CANT CALL! So in a world full of greedy people, rude people, turn the cheek people, take them by surprise and tack on more people. I hope you rethink how you "help" your consumers. Thank you for listening to my Ted Talk.

Never will I use AT&T. My father passed away and even though I informed AT&T they still took out an…read moreautopay after his death. I called and the representative stated "we don't process refunds". So they charge you even after death. What a disgrace!

I live out of state but purchased a phone for my son who is a student in Prescott and Alex made…read morethis order fast and seamless. He was very helpful with the process and with his communication. I highly recommend working with Alex and this location for their professionalism and business standards!

Absolutely terrible!! We had to special order our phones 3 weeks ago. When they arrived they…read morecouldn't make the deal happen due to Verizon's end. We were told to give them a couple more days and they would figure it out. We went a couple more days later and they said they need another day and everything would be set. We got a call a week later that our phones were in. We work till 8 every night . And couldn't show up till Saturday. This was Wednesday. Apparently they can't count because the seven day rule was only three days for us because they sold it to someone else. They couldn't hold it for three days for us when we had to wait two weeks for them. That's really fucked up to sell someone else's product that they've been waiting for.

Tristan was absolutely amazing helping us switch to T Mobile from another carrier. He was…read moreprofessional, knowledgeable, and was able to switch us quickly and efficiently!

Everyone was nice. They were able to answer my questions. Steven was very helpful. All employees…read morewere very patient with all the customers

Verizon Equipment is awful. Have had to replace a brand new iPhone and internet box and booster…read morewithin the first week of service. T Mobile is far and above better for the past 6 years. We should not have switched.

Allowed a fraudster to purchase two Apple Watches on my account. Where is your due diligence on…read morecustomer purchases?

Huge THANKS and KUDOS to Lindsey Dooley, from the Verizon store in Prescott, AZ (Willow Creek…read morelocation). Situation: Bonus Mom lost her iphone, which was turned off and untraceable. Mom was frantic and Lindsey was cool, calm and collected, presented us with a replacement SIM card and attached it to Mom's account/phone number. Thank you for the EXCEPTIONAL SERVICE!!!!

The dedication and assistance by Auturo helped us to understand the best plan for us. He was very…read morethorough assisting us to transfer our previous phone set up and data to new phones. It didn't take too long and since we had an appointment there was no wait. The facility was very clean and professional.

I am so happy with the service Kory and this store was able to give me, he listened and made…read moresuggestions that really helped with my decisions that day definitely recommend talking to him if you need help!

Had an awesome experience here. There was a very short wait, but we were acknowledged immediately…read moreby multiple people. They had a ton of patience with us and our older family member as they helped her understand the options (multiple times and wrote it out too :) We walked out with a plan that was literally 5x better and a bill that was 30% lower. From the frustrating version site and not being able to reach anyone on the phone or online, this was a complete 180 and I appreciate that so much!!

My phone died due to a fluxuation in the gravitational pull of the earth. I had seen their…read moreStorefront as I passed it on my way to visit the 5 Guys French Fry Restaurant, so I thought of them first. Not a good way to pick an establishment for such an important task as phone or computer repair! The nice young man seemed like an honest kid. Quite a devious dude as it turned out. I paid a $50.00 deposit for the initial determination, which would be applied any future expenses incurred toward resolution. He informed me after I returned a couple of hours later that my phone was irrepairable. I inquired about a replacement and could the data be transferred from my dead phone. He said he could try, and informed me that they had a special service plan that would save me money if I had any future issues with my new phone, which was supposed to be an open box special. The service plan, he said, would be $100.00 but because they were having a special promotion the cost would be refunded with the purchase of my new phone. He neglected to inform me that the $100.00 was actually a monthly charge for membership in their club. I did not find out about that little detail until my bank informed me of the $100.00 charge at the beginning of the next month. I immediately called Recconected's Scottsdale office and explained that I did not want a subscription to their service club. The person I spoke with said they would refund the charge and cancel the subscription. This was a bold faced lie as neither of these items occurred. Additionally they continued to charge my account for two more months before I learned from my bank that they had declined to pay a fourth charge. Many hoops later I was able to prevent further theft from my account. Not an honest business. Not trustworthy since the individual did not honor his word that the initial charge would be removed and the subscription terminated. Do not do business with this shady outfit! Crooks and worse!

I had a great experience with Isaiah and he was able to quickly offer a solution to my iphone…read moreissue. He resolved the problem within minutes which helped me to get back up and running. It is not inexpensive, however, you cannot put a monetary value on being without a phone. He was much more helpful in offering a solution that Verizon or Geek Squad offered. He later helped me with data transfer and stuck to his time estimate and communicated as promised. After the positive experience, I went back to get a screen and camera protector. I am told it's a $10 replacement fee + installation for each for the time that I own the phone--better than what I previously got through Pure Gear from Verizon. My experience was very positive and I would recommend ReConnected.