I went in to upgrade my phone and was surprised how helpful the team was when looking at my bill…read moreand helping me save move along with my upgrade Thank you

Service was okay, the seating was awkward and a little uncomfortable too. If you go there, do…read moreresearch first so you know what you want or they will try to upgrade you on every little thing.

I went in one evening after being on phone with AT&T. They told me to go into a store and get…read moreverified. I went into the store on Trautwein Rd in this store manager asked me if you could help me and I said I was there to bring my phone and my number in and get it account with it with AT&T. He asked me if I wanted an insurance on my phone. he asked me what plan I wanted. I told him he tried to sell me on another plan. I told him I was only there to get verified and he kept me there for two hours before I was done, he had my phone in his hand was all my banking information on it because he was asking me for my banking and routing information and instead of me reading out to him, he took my phone for me and he went in the back room with my phone opened on that page probably wrote down all my information because when it was all said and done, the store manager added a second line on my phone for an iPhone 11 with the number starting at 951 mind you my phone is an iPhone 15 Pro Max and my number is a 714 number he had also added a streaming service with DIRECTV and insurance when I found this out by reading the emails that I received once I left a store and realize that he had tried to defraud me by adding a second line who knows who it belonged to, and adding all these extra things on my account which instead of my bill being $70 it turned out that it was gonna be $186 a month the guys are dirty scumbag and I think his name was Mario or Maurice or something. He's the store manager at that location buyers beware make sure that he's not ripping you off like you tried to do to me. This guy should be ashamed of himself. Shouldn't be doing business at any store individual that he is.

Very bad customer service. 2 young guys working today November 26. Went because my phone isn't…read moreworking properly when I asked for them to check if I had an upgrade they said you can just go on the AT&T app and check. Hello! the reason I came in to the store is because my phone isn't working properly. Store was empty and it looked like they just didn't care about serving customers

Veronica gave me incredible service! It was with out a doubt the best service I have had in a long…read moretime!

Malik goes above and beyond the call of duty. He is a tribute to the company. He helped me with a…read morescammer.

I have THE COOLEST phone EVER!! I am over dark/black phones because I ALWAYS lose them. Eduardo…read more(works on weekdays) sold me the all white iPhone. He's great at selling me the only stuff I needed. He made me feel comfortable even when it got busy, helping me transfer my info and explaining logistics of what I just bought.

This place sold me a bad iPhone 11 I paid full price the charge port didn't work on the second day…read moreI brought it back the next day and the guy tried to blame me so he gave me a new iPhone 11 and I start having problems getting internet url so he was mad and sold me a jankey phone his service was horrible and he is the manager my girl advice me not to go back up there because she knows me and don't want me to get locked up so if you're looking for a phone don't go here they will sale you a bad phone most likely a phone that's already been returned

Great Experience with this company. Took my son's Iphone to them to fix through insurance with…read moreAsurion and Verizon. Everything was covered and they had to fixed within 1-2 hours.

The people who work here really suck. Two weeks in giving me the run around about fixing my phone…read more Finally they said we'll you just have to call around to see who has the part needed for your phone. Two weeks without my phone. I needed this for business. So I did call around. The insurance only covers repairs from this company. In calling around my frustrations only increased. Noone seemed to have the part or be able to order it. I called all over the Inland Empire . I thought it was just this company. BUT then I called the Chino store. Mark the manager answered the phone. He said to change the claim to the Chino store and he could order the part needed. If you need your phone fixed go to the CHINO store and see Mark Holmes. He is an angel. Don't waste your time going to the moreno valley store. Go to CHINO

Even though the staff is very nice, I repaired two phones for nothing. I put them away for a few…read moremonths and when I got them out, I found one phone was misaligned and I never got a usuable screen. The second phone I gave to my son and in a few days the whole screen fell off.

I always have a great experience at ZAGG in the Tyler Galleria when replacing my cracked phone…read morescreen--the service is consistently swift and efficient. Today, I especially appreciated Victor's helpful suggestion to upgrade to a stronger protective screen. Since I am always dropping my phone, his recommendation made sense, and I also liked that it blocks harmful rays. He was informative without being pushy, and I'm grateful for the excellent service.

Wonderful customer service here. I had an issue with an item I bought from the instore online…read morecatalog never being shipped. Abby was so helpful and called in to customer service for me and was able to get everything sorted out and a tracking number by the end of the day. Ricardo also went above and beyond for me helping out when another store turned me away with an attitude. I'm in here every week seeing what's new and happy to spend my money here. Keep it up, everyone!

I had a very disappointing experience at this store. I purchased a game based on information…read moreprovided by the assistant manager, but after getting home I discovered that the information I was given was incorrect. When I returned to the store and explained the situation, I requested a refund because I relied on the employee's recommendation when making my purchase. Store Manager Richard Beltran stepped in and refused to issue a refund, despite my explaining that the mistake originated with his assistant manager. Instead, he directed me to contact customer service. I spent a significant amount of time speaking with customer service, only to be told that they could not assist me and that the store manager should have known they were unable to resolve this type of issue. What frustrated me most was being sent to customer service when there was apparently nothing they could do. When I told Mr. Beltran that I wanted to record him advising me to call customer service, he responded by saying he would call the police and have me trespassed from the store. I would not recommend this location based on my experience. I understand that businesses have policies and need to make money, but customer service, accountability, and treating customers fairly should matter as well. I am not a hardcore gamer and relied on the expertise of the store staff when making my purchase. Unfortunately, I did not feel that my concerns were taken seriously or handled professionally.