The owner is always pleasant to work with. His shop is pretty big and nicely kept! Even the waiting…read morearea is spacious and well kept. I've used his WiFi twice now during two different visits to do some virtual work as he worked on my vehicle! I call that exceptional customer service :)...he's very honest about the issues that may arise with your vehicle, and he's reasonable about his prices. I won't take my car anywhere else.

Rusty repaired my daughter's as well as my wife's car in one day. Both needed repairs on the…read moreexhaust as well as some additional work under the hood. Honestly thought it would run between $300-400 but, he was able to get them done for $225. Really appreciated his ethics-he could have charged us far more. Wood recommend Gateway Automotive to anyone! #greatjobfornotalotofmoney

Initially called & talked to a friendly guy who gave me a decent quote on some engine work. But…read morewhen I called back a few days later to make sure the quote was still good & setup service, I got hold of someone else who appeared to just want to tell me how the type of car I had were 'all junk'(reiterated several times) & that I should probably just go buy a different car, instead of just offering to take all of my information & get an updated quote or speaking to the other person who I had initially dealt with. The call left a pretty bad taste in my mouth & I can't see trying them again for any future service. Seems to be the luck of the draw as to who you get to deal with there & what your experience might be.

They do really great work and their prices are fair. Only down side is they seem to take their…read moretime. They told me 2 days for the repair and it ended up being 3 weeks. But I would still go back. Things happen and I'm sure this was a one off situation.

great business with even better work and amazing customer service I would highly recommend this…read morecompany to everyone and anyone needing some work done on there automotive needs or wants!

Great service. Great prices. I suggest if you want to get your car serviced well. This is the placeread more

Nice guy! Was communicating the whole time updating me with his time, had him just do a detail and…read moreturned out REALLY great for the mess he had to deal with it price was reasonable.

I had paid for my son to have some work done on his car I called this Pickett's fix it and the…read moreyoung man gave me a quote it sounded like a good deal since it was only some minor issues brakes oil change that kind of thing . Well he recommended we do some other repairs as well after he looked at the car so okay we decided to have those repairs done as well . So a few days go by and my sons car starts making a noise I called him back told him what was going on he said okay I'll take a look but then every time I asked when he could come out and look at it there was an excuse. Needless to say he never came back out and looked at it . I had to pay someone else and it ended up being some bolts that weren't tightened up . This could have just been an easy 10 minute fix of his mistake but he blew us off instead . For that I will not be going back and would not recommend him !! Very poor services

Excellent!!! I've been doing business with them for several…read moreyears now. The owner is top-notch! Honest reasonably priced and considerate. Very knowledgeable and has all the tools needed to complete whatever it is you need done. Fast and efficient diagnosis. diagnose transmission issues and completed the transmission replacement expediently I highly recommend!

DO NOT LEAVE YOUR CAR WITH THESE PEOPLE!! They're dumb as a box of rocks!! They over charge for…read moreparts, lie about labor time.... & then have the audacity to ask me to leave when I called them out, after I paid 650 for a 150$ heater blower motor, that didn't even work when I got in my vehicle!!! How this is legal, is beyond me!!! It's companies like this that need to be put out of business.... Do yourself a favor & take your vehicle ANYWHERE else!! Just not here... They're crooks!!!

I was very disappointed with my visit here to the Service Department. I called a told them the…read moreissue that I was having with my vehicle. They told me that they could fit me in the same day. I drove up there and told them that I would wait for the vehicle. in their customer waiting area. Their waiting room is adequate. They have free wifi, television, coffee and soda. It is not other comparable service centers, that have their own cafe that serves complimentary food. There are lounge chairs and workstations available. The staff there is nice, but I am not comfortable with some of their practices. I was told that there was a recall on my vehicle and that they would diagnose the issue with my vehicle for a fee. When it was all said and done, they completed my vehicles recall, and told me that they think they diagnosed my issue, but it would cost $500 to fix. And get this, the fix may not even work. So, that costs me over $90 to tell me that something is wrong with my truck and they could try to fix it for $500 more dollars, but no guarantees. I was floored. To add to my issue, I did not get a print out or any documentation of what they found (mind you I paid $94) so I could take it elsewhere and see if they could repair the issue they found. I left with my vehicle that my or may not be able to be fixed according to them and a receipt for absolutely nothing.

I bought a 2013 Jeep Wrangler Unlimited Rubicon here for $13,000 (listed at $16,400). They jumped…read moreon my offer instantly with zero negotiation. They threw $5,000+ at it for prep work (brakes, oil filter housing, track bar, valve covers, spark plug seals, fluids, etc.) and told me it was all checked out and "fixed." Their own internal worksheet proved they knew about P0300, P0302, and P0303 misfire codes. Yet they never replaced the spark plugs (I pulled a badly carbon-fouled one from cylinder 3 days later) and the O2 sensors had never been changed either. Firestone has now found a failing hydraulic lifter on cylinder 3, missing valve cover bolts, battery cables that were literally sliced/hacked, loose terminals, missing fasteners, and other loose nuts/bolts all over the engine bay. The same misfires keep coming back. I've already dumped $860 on new O2 sensors plus coils, plugs, and diagnostics. When I brought everything back they hid behind "as-is, no warranty" and claimed they "only do safety checks." The salesman kept pushing how "benevolent" their service team was. This place lacks integrity. They knew the Jeep had problems, did the cheapest partial fixes, and dumped it on me anyway. Do not buy any vehicle from this dealership. They will screw you over and then gaslight you when you complain. Save yourself the headache and money -- go somewhere else.