I officially give these guys 4.5 stars for the installation of a new furnace and water heater. Eric Ettare was a my salesman - very knowledgeable, engaging, and patient. He spec'ed out equipment that was a very good match for my needs and delivered it at a fair price. Nothing I did not need. He also fixed my thermostats - free of charge by reconfiguring the cool / heat / auto mode. It was impressive to see given that he did not have a users manual. I selected the company because of the reputation and was satisfied with the Eric's recommendation. He told me that he could work for any company but chose CroppMetcalfe because the last thing he wanted was to hear from upset customers and he thought his installation guys were the best. His installation guys were indeed very, very good. They did a 2 day job in one day and stayed late on a Friday to finish it. Took their time, cut no corners. If the story ended there it would be a 5 star rating. Eric gets a half star penalty because the ducting vibrated in a high pitch frequency and even into my dining room. (The ducting was not part of their installation, but attached to the new furnace - the high fan speed in the new furnace generated a vibration that did not exist before) He did not respond to several messages I left for him which I found pretty frustrating. I guess I should have been prepared when he told me he did not want to deal with upset customers! The company dispatched a service tech even though I requested the installation guys to investigate the problem. Fortunately it was an easy fix to secure the ducting with more tape, screws, and insulation materials. The company was very responsive to my calls and the technician was quite good. Would I use Eric again? Yea, probably would. I'm sure he will role his eyes at me when I complain about the air duct issue, but I'll buy a new system from him anyway... and I'm confident it will be right one and very well installed and serviced. read more

The technicians are wonderful, always very professional, thorough and cordial. The business office is terrible. We've had several errors on our billing. And the worse is their scheduling. We have never received more than a robo call the night before notice that they are coming the next day. Several times we've gotten robo calls that they were coming and nobody came. Sometimes a human has scheduled an appt. for us when we call and we get a robo call confirmation and still nobody comes. I can't believe this place has a 5 star rating. Was this a rating from their family members? read more

Not much to say positive or negative. They performed a check of the A/C and preventively replaced a controller at a reasonable price. The tech was good and very efficient and informative. 4-15-2016 I had Cropp out for a presummer maintenance and they sent the same tech who di a great job. I was very satisfied. THEN about a week after he was here there was a terrible racket in the duct work. A hammering sound is the only way to describe it. After it happened again for each of the next several mornings I called customer service and the next day the supervisor came by. He inspected the work and found it fine but went ahead tightened the damper wing nuts to keep air flow from making them rattle. Next morning a huge racket again. I had a sound recorder app on my phone so I could capture the noise. I went to the basement to do just that and it was LOUD. Every 20 or 30 seconds there was a pause in the racket and I heard a faint bird call. So back up stairs and out the back door and there on my metal furnace chimney was a Red Header Woodpecker hammering away with his beak on the metal cap. It would hammer then do a little dance and make calls. Obviously some kind of mating ritual and I guess he finally succeeded because it stopped about 4 days later. All this to tell you Cropp just picked up a fifth star for outstanding customer service. Not to mention a big laugh when I sent them the recording of my horny woodpecker. read more

I've been a CroppMetcalfe for several years, although there was a brief hiatus when I moved to a new residence. I'm with them again! Their customer service is/has always been excellent. The technicians arrive on time, are professional, competent, friendly and take time to explain what they're doing & why. The technician that came to my house most recently was very careful about not causing any unnecessary dirt or mess from the job he was doing & from bringing dirt into the house on his shoes. Scheduling appointments is easy whether by phone or online. I will continue to use CroppMetCalfe for any HVAC & plumbing problems. read more

We have never had a problem with Cropp Metcalfe for the many years we have used HVAC service. We recently had a faucet replaced and a battery back-up sump pump installed. They are not cheap but do a good job and are worth it. read more

CroppMetcalf does have the 5 star technicians . Gary fixed my air conditioner. He was professional, kind and very knowledgeable .

I had a terrible experience with Cropp Metcalfe and would absolutely never use them again nor would I recommend them to anyone. I was in need for a new HVAC unit, both interior and exterior. I had a salesman come out on Thursday to take a look and told me he would have an estimate to me Thursday evening or Friday morning. By Monday, end of business, I still hadn't heard back from them. I called them and spoke to someone who promised to get "right on it". I NEVER heard back from anyone. I called again Tuesday at the end of business and once again, the phone tech was HORRIFIED that I hadn't heard back and promised she would be right one. Guess what, Wednesday I never heard from anyone. I finally got a call back from the salesperson who still didn't have the estimate, nor did he apologize for never getting back in touch with me. Cropp Metcalfe obviously doesn't need our business so don't call and waste your time! read more

Organized and good customer service when you call the office and in person. The technicians that came the house were nice guys, very polite, clean and efficient. And our new HVAC seems to be working great. read more

We were charged for service before it was completed. To unclog two bathroom sinks WITHOUT a snake and replace to outside faucets. MUCH TOO COSTLY. We will never use this company again. read more

What a great and responsive company! Our problems were resolved. As a Realtor for nearly 35 years, I will continue recommending your company. read more

Dana ROCKS!! He fixed a drain coming out of our HVAC unit that had backed up and was causing a water leak. Because our condo unit is on the top floor of our building, it had to be addressed a.s.a.p. and of course, the issue sprung on us after-hours. Understandably, there was a bit of a wait from the initial call to Cropp Metcalfe, but upon arrival, Dana diagnosed the cause of the leak and did a great job removing sections of old piping, cleaning the drain and then replacing the piping and adding a Safety Trap. It was a LATE night last night, but the AC was cranking, thankfully, after Dana completed the job. I've been a CM Bronze customer for at least 10 years and will continue to use them to keep everything humming along. Thanks Dana, and thanks Cropp Metcalfe!! read more

I have had a service contract with CM for many years, 9 or 10, and early on was very pleased with their service and quick response, however, the last couple of years my opinion has changed. I just spent over a half of hour holding on the phone to get through to someone to schedule my spring maintenance check on my AC. I had the same trouble last fall trying to schedule my furnace maintenance. The earliest appointment, I was told, would be in 6 weeks. When I complained he said they could squeeze me in a little earlier in I month. Up until now I have been pleased, for the most part, with this company but they no longer are the company they used to be, I think they have spread themself too thin by expanding into plumbing, pest control, duct cleaning etc. I believe they are understaffed and when my contract comes up for renewal in the Fall I will be looking for a new servicing company. Also, when they started the plumbing service I did contract for that but dropped it after one year. While cleaning out one of my bathroom sink draines, he cracked the sink. I didn't notice this until after he had left and called about it but got no returned call as promised. read more

The technician arrived on time and was professional, personable, and very knowledgeable.

I was having an ant problem all over the house that was really driving us crazy. I didn't think anything could be done, but I called CroppMetcalfe. The technician was prompt, courteous and did an amazing job. I was amazed that he was able to find all of the openings where they had been getting in. It totally fixed the problem and I was thrilled with the service. read more

The tech diagnosed the furnace as needing a variable speed motor and module to get ac working. The quote was just under $2,500. I asked him how he knew and he said he had the price in the truck. I paid for the service call. I found a place called Midwest which had Trane parts, not remanufactured for under $700. I called another company it also found a tiny leak in the coil. I found it economical to upgrade to a newer model furnace. Bottom line, the price quoted by CroppMetcalfe was unreasonable. read more

First, the technician was very professional, knowledgeable, and performed a quality inspection. I think the inspection cost itself (~$80) was a pretty good deal. I soon realized why they discount that cost so heavily - they hope you know nothing about HVAC and will blindly follow any "recommendation" they make. However, it was clear from the minute the technician arrived that he was a commissioned employee out to sell me anything he possibly could. He absolutely tried to sell me things that I didn't need and clearly take advantage of me hoping I didn't know what I was talking about. Each time he'd try to explain a "problem" I had (that of course I needed to pay an exorbitant cost to resolve - he knew exact costs of everything right off the top of his head), I'd ask a prodding question, then it became something "optional" that I should consider for the future. Literally every other phrase out of the salesman's, err technician's, mouth was "you should purchase our service plan". The technician did find a cracked evaporator coil in my unit that needed replacement, which was a warranty part. I was told by CM that re-use of freon was not allowed, and that the cost of the repair would include all new freon for my entire system (a little google searching led me to discover that freon can absolutely be re-used assuming it's not full of dirt, and it's perfectly within code to do so). CM's estimate to replace the coil (labor only) was $1500. I checked a few local places, and found a family-owned business that completed the job for $350. If money is no object, CM seems like a perfectly good choice. But if you're on a budget, there are MUCH better options out there. read more

Worst experience ever. The installers were ok but did not check a gas leak after installing. Waited on the phone for 3 hours as they tried getting someone to come back out. This was in the middle of winter so had to stay outside in our car with our 5 month old baby. Someone finally made it out and told us we had to sleep somewhere else that night to make sure they found the leak. They credited us $200 (barely enough to cover our hotel room) on a $5k bill. I will never use them again. read more

Never called me back after calling the main line twice and leaving a message directly with the technician. Poor customer service. Go elsewhere. read more

Amazing!!!! I would highly recommend for roaxh infestation. They found the source instead of just spraying (like what most companies do) and I was able to get out of my lease for proof of source. Very grateful for this company. Inspection free!!! read more

Called them for ants and mosquito spraying. Very prompt, courteous, and neat. Did a series of three for each and you can schedule them automatically or however you like. No pressure. Nice follow up with emails of receipt and satisfaction survey. Always reminded me day before and tech called on the way. read more

Worst service I have EVER received! After waiting 3 days for "emergency" HVAC service, the tech arrived, drove around the block, couldn't find parking, and then left! I called dispatch back and they could care less. I have to believe this is an indication of the service you can expect to receive from CroppMetcalfe! read more

Scheduling team is fantastic, guys are friendly, clean, and informative. had a roman tub, kitchen faucet, reg tub-faucet fixed and both service men were great. Price seems reasonable. Very pleased. read more

Consistently outstanding service from setting up appointments to in-home work completed for HVAC and plumbing. Technicians always knowled gable, well-informed, present a business card upon arrival and wear shoe covers in the home. read more

Finished the job on 5/25. Guess no one from this establishment wants to follow up with me. I see no reply on Yelp, whereas other posts were commented on. It's ok, sorry I wasted $285 on the year contact, but live and learn in the DMV, where there is no apology and only an OOPS factor. read more

Our furnace started making awful noises during the first really cold week of the year. The firm that's been servicing the furnace for 13 years was too busy to help us out! And so was everyone else in town. We were going to wait weeks for a repair. But CroppMetcalf came to the rescue. They sent someone out that night, ordered the necessary parts, and had the furnace repaired within three days. Thanks for providing such excellent service! And I look forward to working with you more, as an annual service plan member. read more

Cliff really knew what he was doing. He was the first to identify the issue with the inadequate return flow after technicians from several other companies did not catch the problem. Thanks Cliff! read more

I am very pleased with the service I received today and that's an unusual occurrence, especially with these types of service companies. I called due to an issue with my A/C unit after work on a Friday and they were able to send someone to my home within an hour. Once the technician (Dana) arrived he was very professional in getting the job done. Even though he finished late on a Friday evening, he did not rush through the job and walked me through everything that he was doing. Customer service is a big deal to me and I am very pleased with the service that Dana provided today. read more

Fast, friendly, and professional service. In this heat you can't mess around and these guys put in our new AC unit within 2 days. Would have been one day but I wasn't available. This was our second opinion on a malfunctioning AC unit. The Cropp team was quick to pinpoint the problem and recommend the solution. Their opinion was the same as our first guy so it was good to know they were both honest. From the first visit through the sale to install everyone was great!! My house was cooling right away and they walked me through every step they took to ensure total quality. Can't say enough about these guys. Tim Cropp and his crew work hard in a very tough business. There is a lot of competition out there and you will never make everyone happy but I highly recommend you give CroppMetcalfe a shot. 5-stars!!!! read more

All I can say is their tech stayed past 11 pm in the middle of a heat wave to fix my AC. That was the best service experience I have ever had. read more

This review is for HVAC replacement and maintenance. Replacement: The previous homeowner did not maintain the HVAC for more than 10 years, so on the first year we moved in, it was no surprise it broke down during the coldest week of winter. CroppMetcalfe scheduled a repair within 3 days and had it running right away. Unfortunately, not long after, within 3-4 months, it broke again. CroppMetcalfe advised us to replace it. The replacement was quick and clean. The only casualty was a minor nick at a wall, which was impressive seeing how massive the HVAC is and how small our corridors are. Maintenance: CroppMetcalfe have maintained our HVAC ever since. Two years running. We have no complaints. Reason for 4 stars instead of 5 stars: Occasionally, CroppMetcalfe sent new repairman to do the job. Unfortunately, since they go by an hourly pay, at one time, the new repairman could not fix it for nearly 6 hours (and still could not fix it at the end) and we were charged with a very hefty bill. We explained it to the customer service center, and they were able to waive the bill as well as someone who can fix it within less than 30 minutes. read more

We were looking at replacing our 25 year old heat pump system with something newer that was hopefully quieter and more energy efficient. We had sales rep Eric come out and talk to us about our options, which were limited based on the architecture of our condo building. Eric was EXTREMELY honest about the potential benefits and drawbacks of going with a newer unit and actually gave his opinion that it wouldn't make much sense to upgrade at this time based on the limited utility. I figured he would probably then push a service contract on us, but he actually even recommended against that for the potential of the cleaning to add stress to the unit and burn it out quicker. There were zero pressure sales tactics, and one very honest representative in Eric. I'll definitely be using Cropp Metcalfe in the future if the need arises!! read more

I had the best experience with CroppMetcalfe. How is it possible for a company to give such amazing customer service! They were very attentive and sensitive with my needs. I would recommend without hesitation this company. read more

We recently had to replace the sewer line from our office building out to the street. The job hit several unexpected snags but the guys at Cropp were resilient and persistent to get our line clear and replaced properly. Completely satisfied, I immediately used them again on another small commercial job and they were quick, responsive and communicative on what it was going to take and cost to solve the problem. Cropp is going to the top of my list for plumbing contractors going future. My mom just called me needing help with a broker toilet and I didn't hesitate to tell her to call Cropp. Thank you Cropp Metcalf! read more

The service is quite good! Dispatcher are courteous and very amicable. I appreciate they call to let's us know technician is on the way. Most if not the majority of technician are very polite and respectful. Technicians know their business. I appreciate if I am not pushed to purchase new and more products. read more

They came out today to replace our furnace. Took longer than what we were told. Said they have to come back an additional day because pipes were not the right size. Asked if the person who came out to "sell" us the system looked at the furnace/pipes - as if he should have known. Said furnace would work fine in the interim. Worked for two hours and now NO HEAT. Called the 24/7 number and were told someone would call us back. No one did. Called again and was told they would call at 6am or shortly thereafter because "they already had plenty of people to work for tonight." More great service! When I asked who I was speaking with and where they were located they would not provide a last name or say where they were located. What is their call center the Mafia or the FBI??!! I wanted information for my credit card company for when I dispute the charge . . . read more

They came the same day. Fixed the problem quickly. Very professional. Thank you Cropp Metcalfe.

I also would give the Zero stars if I could and still write a review....but only due to the fact that I had my seasonal check up scheduled for Tuesday and had to call several times after they didn't show. Four hours later and I re-scheduled for Thursday. Same scenario on Thursday. After several calls, two techs came by, but they came from an install and were clearly not prepared to conduct the usual seasonal check. I had to remind them of a couple of things, including calling them back from their truck to undo something they had done. I agree with several other reviewers who stated that their service for these non-income producing visits are poor (although they would have sold me a new $50 filter if they had any on their truck). When my husband returned home, he pointed out that the filter that the techs told me was dirty and had to be replaced.....he had just changed 2 months ago (wrote the date down). I didn't think it looked dirty, but said it was and needed to be replaced. Another sad note on this disappointing experience. read more

We have used CroppMetcalfe for 15+ years, ever since they acquired our previous service provider. We have annual maintenance contract for heating and AC; they come out once a year for each service. Probably on the high end for price but reliable and responsive. They give emergency service priority to contract holders. One cautionary note: we have hot water heat and central air. All of their technicians know how to service AC, but not all have experience with hot water heating (bleeding lines, etc.). If you have hot water heat, be sure to ask for an experienced tech. read more

I own an older home in NW Washington, DC and was having trouble with the faucet handles in my shower stall. It's original equipment early 1940s era plumbing so I expected a recommendation for a complete renovation project. Instead, I was pleasantly surprised to find that my technician was very familiar with this plumbing and was able to remove, clean and repack the existing handles! And he didn't even need to turned off the water main! I was dumbstruck. He was done inside of an hour and believe it or not, arrived right at 8 am as I was told to expect! I used their "First call" appointment option which means I was first in line. Great service and great price. Good bye Barry Plumbing! read more

If you are a service contract holder it is good, especially the gold which covers parts and labor however some of the technicians definitely are in it for profit, we have a new heat pump and outside unit and the technician showed up telling us the unit is at least 5 years old, and recommended services that were not needed such as a coil clean. Some technicians the more senior ones are preferred. We have had problems with the newer / younger technicians recommending work that does not need to be done or services you do not need. When we priced a new unit they were over 2000 dollars higher than any estimate we received read more