Donnie and his team always provide great service at reasonable prices. I've used them for multiple plumbing issues and always had a good experience read more

My experience with this company was horrible. We had a leak under the sink, and the technician from Donnie's team performed the service without locating the water shutoff valve first. This negligence and poor judgment during his service resulted in flooding of my unit and additional units beneath me, which created substantial and unnecessary costs for additional repairs and potential long-term issues that I was forced to address. Furthermore, when I raised my concerns to Donnie, he did not respond at first and finally did when I followed up again. When we discussed the matter, he showed a condescending attitude and continued to blame the fault on me, when clearly their company should take partial responsibility for the additional damages caused by the technician. I will never hire them again or recommend them to anyone. read more

I've been using this service for a few years across addresses. They allowed me to send a video of the issue, then arrived quickly to do the repair. It was expensive but I know the work is quality. I've had them replace a toilet, install a garbage disposal, deal with clogged toilets and a toilet that kept running and the valve wouldn't allow me to shut it off. read more

When we started having water seeping up through our floorboards on a holiday weekend I started calling plumbers in a panic. Donnie answered the phone and said he was more than happy to have someone come out on the holiday weekend for an emergency fee, but rather than do that right away he talked me through checking to see if this was something that needed to be taken care of or if it could wait till the week when it would be normal rates. Not only did he save us a lot of money, but he got members of his team first thing the next morning and they were able to diagnosis the problem as a leak in our water heater and get the whole thing replaced and up in running in about half a day. Every member of the team was polite, professional, and amazingly helpful. I cannot imagine having a better experience of replacing a water heater and they were able to salvage a really stressful weekend. We will definitely be calling them again should the need arise. read more

I have used Donnie several times for different plumbing issues. This past weekend my parents woke up to a burst pipe and wet basement. Donnie sent his team out that day to help them and did not charge them until the work was completed. 100% recommend. read more

This is the second time I trusted this company with not trivial repairs. The crew that Donnie sent did an excellent job. it turned out not a straight forward problem. There were several problems in fact. Guys went extra mile to have the job done. They were attentive, polite and professional. I highly recommend their business and wish them best of luck. read more

Ricky and his co-worker did great job to unclog 2 sinks at church. We will ask him again. They are best plumbers in the whole world.

We had an issue the day before Thanksgiving and called our regular plumber, but he was out of town, so HE called Cross County for us. The guy I trust trusts them, so that's already a plus. They came out within a couple hours and snaked our main line. The price was fair for the work which was nice because we did not ask. We just needed it done. Then a couple nights later we had a similar issue, so they came back and did the work the next day for no additional cost, and were able to send a camera down the line and show us the problem. The whole time they were here they were very respectful of our space and all-around nice guys. If you ever need a plumber I hate that for you but I'd recommend Cross County without a second thought. read more

These guys came through for my family in the middle of a truly hard and stressful time in our lives. We had a plumbing situation that came to light at 3am Saturday morning. I called and texted with Donnie around 9:30am. He was able to do a quick face time session and look at the problem in our laundry room with the water overflow and suggest what the issue was and that he would be sending someone over in the afternoon. He was upfront about the cost as well. I am not sure what the traditional cost for such a service would be, but we were fine with it as we truly had no options. Kevin came at 3:15pm and sawed a PVC pipe and used a snake to drain a clog. Whatever he did worked and we were back to normal by 5pm. Thank you Donnie and Kevin for the wonderful and fast and honest service. read more

Spoke to Donnie early in the morning about an issue we had with our kitchen sink being either plugged up with debris or needing to be replaced. Donnie was awesome and was able to ensure a team member could be out that same day. He also made sure I would be ready for either scenario and provided recommendations on where and which brands to purchase for a replacement faucet - above and beyond. What was equally impressive was when the team member (I believe his name was David) showed up. He was a total pro - and an efficient one at that. He came in with an assistant and quickly diagnosed and removed the debris from the aerator and faucet. Viola - faucet works great now. Will definitely be using them as our go-to plumber! read more

I was very impressed with Donnie and this plumbing company. I actually have a service plan with another company, but after several confusing calls with them, I started to call other plumbers. Donnie was the first one to call me back. I asked him about getting some new toilets installed. I liked that he did need to come in and do an initial inspection and then give me quote to install toilets. I was asking a pretty straight forward questions, but many other companies wanted to send some one out, and charge me for a visit without doing any work! DONNIE IS VERY HONEST AND TO THE POINT. I really appreciate his honesty in all aspects of the job. I asked him what toilets to get, and he gave some great recommendations. He did not try to sell me anything. I read my own reviews and saw that his recommendations were consistent with other users. I ordered the toilets and picked the toilets up the night before the install. One toilet was broken so I called Donnie on the morning of the install to ask him should I reschedule, he was so fair that he told me not to worry about it. He said he would come back and install the new toilet like he was doing multiple work at my house, even though they had to come back on separate days! In addition, a few days before my scheduled toilet install date, I asked if he could replace a bathroom faucet sink, he said no problem and did it on the same day! In addition, the price Donnie quoted me for the work was very fair. I called other companies including the company I have a service agreement with, and Donnie gave the best price especially for the great quality of work, honesty, and great customer service. I did not mind ordering and picking up my toilets and faucet, but the plumber could have done that too for a small extra charge. The quality of the work was great! All the toilets and faucet work great and they will come back and fix something if it does not work. The work is guaranteed for one year. The person who came was quick and fast. He was also friendly and kept me informed throughout the install. Believe the Yelp rating and all the 5 star reviews, these guys are legitimately great. I would use them for any plumbing service and already started referring them to my friends. read more

Best of breed, hands down. Flexible, reasonable, competent and professional. Donnie accomodated my crazy schedule and delivered with exceeded expectation. His team were prompt and provided clear explanation before and after service. Highly recommend and I would use them again without hesitation. read more

Had a pipe burst in the middle of the night, my HOA helped me contact a plumber in order to fix the pipe and be able to turn the water back on. They came when they said they would, Donnie gave me a heads ups when they were on their way which was super helpful since I have a toddler schedule to coordinate around. The gentleman that came worked super fast around the restoration people, fixed it, explained the problem and made sure I knew what to do so it didn't happen again. I did not know what to expect from a cost perspective but was relieved and felt that it was more than fair compared to other work I have had done by plumbers in the past. Will definitely call them if I need anything in the future. read more

We have used Cross County several times. Recently we called about a leak in our ceiling. When they first came out, they thought it may have been an improperly seated toilet, which they fixed right away. When the leak didn't stop, they got someone out to look again, and because they hadn't caught it the first time around, they didn't charge us. Unfortunately, the leak didn't stop there, and the same person came out to help one more time. He apologized for misdiagnosing the problem, fixed it, and told us there wouldn't be a charge. This is the first contractor I've ever felt comfortable contacting, and even when the problem doesn't get fixed right away, Donnie and his team are always willing to make it right. This is a really great place to contact when you need work done. read more

Donnie is amazing. I have used Cross County Plumbing for more than one issue and every time he is extremely courteous, quick to respond, honest about the situation and what needs to be done. I just really appreciate someone who has such a high degree of integrity. read more

Cross Country Plumbing repaired a burst water line last weekend after the recent cold snap. I could not have been happier with their service, which is saying a lot for anyone who has worked with contractors before. I called them on a Saturday afternoon and they were able to come out the next morning, on a Sunday (the only plumber of the five that I called who could respond so quickly). They arrived on time, worked efficiently, were very knowledgable, and friendly. After a solid four hours of work, they had our water back up and running. I would definitely consider using them again in the future - I was very impressed. read more

First time I called for this provider and the man on the phone is very rude. He didnt answer any of my question about our toilet issue. He didnt bother asking what repair do we need or anything. I think his yelp reviews are not legit. read more

I had a great experience with Cross County! I called about a toilet. Donnie promptly set me up with an appointment. Based on my description of the problem, he told me the possible causes and gave me an estimate for repairs. The next morning, Rob appeared right on time. He slipped on his shoe covers and came in to check things out. He explained what was wrong and told me how he was going to fix it. Then he did so for exactly the price I was quoted! None of this should be surprising. But having a plumber who shows up on time, explains repairs clearly and charges a fair price is rare. I really appreciate professional and polite service that I received from Cross County. read more

I had an excellent experience with this company. I was contacted within 30 mins of leaving a message and my toilet leaking issue was fixed within 2 hours. Very professional and goes the extra mile to help you with your needs. Will use again if required. read more

Donnie and his team of expert plumbers (Ricky) and his apprentice were fabulous! They were punctual, wore masks and removed shoes upon entering and even found a small pinhole leak before it became a huge problem. We had them back twice to put in 4 additional sink faucets and a shower faucet. Extremely reasonable prices and top-notch! They will certainly get our business in the future! read more

Cross County does quality work. They have properly trained professionals who execute like a well oiled machine. They came over quickly to work on a 100 year old plumbing system and did so with ease. They knew the old cast iron plumbing needed a different service than newer homes and were able to resolve a few leaks in no time. A special thanks to Ricky and Donnie who work well together and care about the customer. I will be using them again for additional work/remodeling. Thank you! read more

Had a water main going bad - apparently the previous owner of our house had the water main previously repaired that started going bad - but Donnie and Co were able to dig it up & fix with a reasonable time and price quote and all worked out well . Thx read more

I can't say enough great things about this company. I had a ceiling leak in the basement and they were here within a couple of hours, before any other company could come out. They got to work immediately and spent an hour and a half doing the repairs and cleaned up after themselves. They were very honest, respectful and fair. I would highly recommend this company and will definitely continue using them in the future for any plumbing needs. Thank you Ricky and Donnie!! read more

Expensive Plumbers. CrossCounty was in my house 10 minutes, replaced 1 toilet gasket and charged me $175. They said that was the minimum charge. read more

I have been using Cross County Plumbing for a few years now. Honestly I have dabbled with several other plumbers over the years, but Cross County Plumbing is the most reliable, cost-effective, and takes the time to communicate. They are the best value for your money. Price is always reasonable for a plumber. There are cheaper options but you don't want cheap and you don't want expensive. You want value. If they serve your area, stop looking and call Donnie. read more

Donnie at across Country Plumbing is wonderful! This company is helpful, honest, reliable, snd very knowledgeable. David visited our house recently and helped fix our running toilets quickly. This is the best plumbing company I have worked with! read more

My hot water heater began flooding my basement at midnight on Saturday night. The 24/7 "emergency" plumbers I called Saturday night and Sunday morning either didn't answer or were unavailable. Then I called Cross County. The water had stopped coming out of the tank, and Donnie spent considerable time on the phone with me to figure out the issue. He was willing to come out, totally transparent about pricing, and then helped me resolve the problem without coming. He went way above and beyond, especially for someone he didn't know. I am grateful to Donnie and his incredible professionalism and customer service. Cross County will be my first call in the future when I need a plumber. read more

These guys stepped up when I needed a reliable plumber and hit a home run. I will never use anyone else. Donnie and his crew are fabulous.

Don't let the lack of reviews deter you, these guys are awesome and will undoubtedly continue to be highly reviewed! When a pipe busted in my house 6 other plumbing companies said they couldn't get to me for 4 days. Donnie found time and got to me as soon as he could which in this case was the next day. Quick, professional, and from my point of view very knowledgeable. They troubleshot the problem, and found the pipe in less than hour, then had it capped and got our water running again in no time. Big relief. I genuinely appreciate good business and these guys were a good business. If you need a plumber, give these guys a call. Based on my experience, you wont regret it. read more

My utility tub, that the washer drains into was totally clogged up!! IT flooded the laundry room, it was a mess. Donny answered on a Sat morning and was as honest as could be about time and price (yes it was the weekend and it would cost more, but my daughters were leaving on a big trip and NEEDED to do last-minute laundry!). David was here within an hour and snaked that clog outta there!!! Done in about 45minutes!!! Don't hesitate! Friendly, Fast, Honest (and tidy too! read more

I needed an Instant Hot machine installed under the sink as the old one died and the copper tubing didn't reach the new one. Plumber arrived on time, took his shoes off, was very nice and quickly finished the job. He also stayed and test the new machine and showed me how to operate it. In passing I asked him how to reduce the hot water temperature in the house and he took me to the main water heater and did it for me while teaching me how to do it. I will certainly be using these guys for my next plumbing job! read more

They are the best contractors I've ever hired. I hired them for a simple pipe replacement, but thanks to whomever built my house, they had to deal with a number of problems which made a simple repair into a long and difficult job. Donnie and Ricky along with their crew handled it with cool professionalism and focus that you never see in a contractor these days. It took them longer than they had planned, but they overcame the problems through sheer ingenuity and got the job done. I cannot recommend them highly enough. If you hire any other plumber in moco, you're a fool. They will be my first call for every plumbing problem in the future and should be for you as well. read more

They were able to provide service promptly on a last minute notice. Professional and efficient!

We needed a garbage disposal replaced over a weekend, on short notice. Kevin not only did it in record time....but was pleasant and didn't seem to mind the (annoying) homeowner watching over his shoulder! Great!! read more

Problems started arising after they replaced a sewer line. Very unprofessional when it came to fixing errors during the job.

They came out the next day to hook up a new fridge to water, replace a tub spout, and investigate a leak. They were on time, courteous, made the fixes efficiently, provided me with materials to fix the leak, and all for a very reasonable price. I really appreciated the prompt attention and good service. Don't be turned off by the brusqueness on the phone--these guys know their stuff and are honest and fair. Will use again. read more

Kevin Lyons came out to my house the same day I needed my drain snaked. I have two toilets that are not working as well. Kevin identified the problems very quickly and fixed the two toilets, and completely cleared the drain in a very professional, efficient manner. While he was fixing it, Kevin found the problem of the kitchen sink water hammering which has been happening since I moved in, which he fixed as well. I am very glad I called Kevin and will definitely recommend. read more

Called on a Saturday night and they had Kevin out to us on Sunday and fixed our main drain clog in no time. Donnie was incredibly responsive as well. Highly recommend! read more

It's Saturday am and My girlfriend and I are stuck in my one bedroom condo because of Coronavirus situation. My toilet clogged this am. I tried to plunge it several times (which always works) but no luck. I called ccp and Donny answered - who was at home. He spent about 15 minutes on the phone with me and walked me through retrying to plunge and fix it. Sure enough, it worked. Donny couldn't have been nicer and more helpful. I highly recommend Donny and this company. I will be calling them next time I need a plumber read more

Nothing but good things to say about Donnie and his crew. I needed a plumber twice over the last few weeks- first for a clogged garbage disposal drain line, and then for a leaking toilet. Both times a plumber was sent that day, and both times Tony did a quick efficient job getting everything working again. He then double checked everything was working, and cleaned everything (and I mean everything) back up. They are very friendly an explain everything to you. I'm very happy to have found a reliable plumber in the area! read more