As most of us can attest, times are tough. My college degree is gaining dust as my unemployed resume is getting more and more outdated. This means I grovel to pay bills and the roof above my head. Luckily, some barely worn, in-season, designer clothing (not my size or style though); fell upon my lap. The light bulb went off: sell it for cash! Off I went to Crossroads to peddle my goods. Most LA residents have either experienced firsthand or know someone who has a story relating to how employees at such establishments as Crossroads and Buffalo Exchange were rude, snotty, and acted like their clothing was off a bum's back. In fact, my own boyfriend has had such an experience (he felt very degraded) and one merely has to look at these reviews. This means that I was a bit worried, skeptical, and already cringing before I stepped into Crossroads. This location of Crossroads is well-sized, airy, bright, and has high ceilings stocked with dresses, shoes, purses, jeans, a small jewelry counter, men's clothing (not as prominent), etc. Items are categorized per clothing type but not so much per size so good luck looking (although this is the fun in thrifting!). Organization is slightly lacking and will fail an OCD test as shoes are thrown around and everything looks a bit junky. Not to mention, consistency is an issue as some clothing is brand new with original tags while others look over-worn and only good enough to be sold in Goodwill. Clearly, the buying of goods (and what is worth reselling) depends on the employee you come across. So how did my reselling go? I got lucky and had a rather kind female employee take a look at my offerings. She wasn't rude and I didn't have the Crossroads Horror Story stabbing my eyes out. Although the process took some time (be prepared to bring coins for meters); she accepted all of my clothes with a decent amount of cash offered. Crossroads also offers store credit which is higher than the cash. This is the tricky part though: they offer more store credit because most people accept it in order to buy more clothes on the spot but their prices are quite high. It's a gimmick (take the cash). Basically, don't expect thrift store prices because they are priced higher than Ross and equal to Forever 21. Granted, you CAN get some designer duds but I still think it is a bit high priced. The girl helping me was kind enough to instantly offer me an application and desperately mentioned that they are hiring four girls. This is the opposite of most retail employees whom fear so much for the loss of their own hours, that they admit to shredding applications before they even reach managers. Long story short, Crossroads is a hit or miss sort of experience in terms of both the buying and selling process and certainly depends on many factors. Regardless, it can be enjoyable for thrift/vintage lovers and of course the hipsters looking for the second hand Urban Outfitters goods. The aftermath? I ended up with $50 for gas in my car! Take that unemployment! SCORE! read more

Currently sitting here and wondering why the girls working the desk think that talking to each other is more important than helping the 10 customers waiting in line...apparently someone's bunny was sick and they had to leave early and, for some reason, that's more important than them trying to make money. I also work in retail and if my employees ever talked to each other more than they talk to customers...or talked to each other over actually helping people out, they'd be fired on the spot. This is insane. Been here for an hour...an there are 4 people behind the desk but only ONE actually helping people. Jesus Christ. read more

I discovered Crossroads when I was living in OC.... I'd make the 30 min trip to Costa Mesa/Newport just because I loved the variety and the prices! Upon moving to LA, I stumbled across this specific location in Studio City and was so damn excited! I've been shopping here for the past 2.5 years and still keep coming back for more. I grew up hunting through thrift stores and spending a lot of time always looking for a deal, so I definitely don't mind spending an hour or 2 in this store. If you don't like to SEARCH/HUNT for a deal this may not be your place. I usually don't bother looking for shoes... I don't like the idea of them being above the rack, but that is my personal preference. I have sold here before but don't have much luck, I'm never in a rush with that so I don't get mad if it takes them forever.... shop away! Tips: Super organized, easy to figure out what section you are in. Minimal bottoms section (unless you are a size 0-4 there's lots!) Small guy section (mostly for chicks) Accessory section New & old merch Street parking The 1 complaint I have on this place are the employees. I don't know what it is about LA, but people who work in retail tend to be snobs. Why you might ask? Hell if I know. The "manager" or person in charge always looks pissy, as well as her fellow teammates. It's like they have this face that always says "don't bother me, I'm important and you aren't." I've encountered a few gems here but it's rare. Aside from this (which I don't usually need help here but getting a fitting room) I love this place! read more

I usually never leave empty handed but it's SO HOT in the store. Please, for the love of all that's holy, turn the fan on! read more

Crossroads Trading - Used, Vintage & Consignment Near Me - Studio City, California

Please please please get better lighting in your dressing rooms! I bought an amazing dress last week And put it on last night for a wedding and it was totally see through and I had no back up. read more

This place sold me a pair of glasses for $12. Then immediately backtracked and said they were actually $30. Then took half an hour trying to find a way to return them because i didn't agree to that price. Ultimately not able to return the transaction to my debit card, they have me cash and a bunch of coins for me to carry around. Didn't offer anything for the extreme inconvenience and mistake on their part. Trash read more

They robbed me of $20. Me and my sister brought in 2 FULL BAGS of designer clothing. Big brand names & excellent quality, we left to use the restroom and in minutes we received a call that they were done. SRSLY ? They told us none of our clothes were useable besides two shorts and a button up. Looking back I should've never gave them my shorts. Never again. read more

I have been going to Crossroads Trading Co. as a buyer and a seller for over 20 years starting in the San Francisco Bay area and now living in Los Angeles, going to all the Crossroads here. I stopped going for a while but in the last two weeks I started going to Studio City to sell and buy and on both recent occasions, most of the staff were just socializing with each other but were extremely rude, standoffish, and loudly exercising control and intimidation with the clientele. Not a smile, and not even a greeting to the customer. They appear to think that they are above everybody else, and the minute they call you to sell, they take your items and send you off like you have leprosy. We are apparently their little peasants. That was my experience the last two times, with two different "buyers". I have beautiful designer and high-end pieces that I have decided I'd rather sell to Buffalo Exchange than give to Crossroads, with this type of "superior" acting people and relishing their tiny bit of control. (I wished I asked for names). I know most of these buyers come and go, and in another six months, they might not even be there. In the meantime, management should train these people to be customer-friendly and also not racist, which I observed while waiting, that they are capable of being nice when they talk to the white sellers but evidently not people with darker skin colors. read more

I just left selling with my daughter. I was appalled on how RUDE and MISERABLE the manager Ashely was. The other employees didn't smile, they looked miserable working and must come from their leader Ashley. I've worked in retail for 20 years and if this was ever my manager she would be gone. Maybe she's miserable because she's old and rummaging through teenagers clothes, no idea but it was a horrible experience! Off to Trader Joe's where the employees are all happy! read more

They've gotten really bad a picking good brands and their designer section is filled with Zara. They also price actual designer items so low. Also be careful when buying designer handbags- they don't authenticate it and I saw a channel bag get priced for $400 that was clearly fake. They used to be a place I would go and they would have good designers and trendy items and now it seems to have changed buyers to not know what they are buying or selling. read more

my first time at: 'Crossroads' aka the Highly Over-Glorified rank a$$ Thrift Store I'm so soo glad I wasn't raised to be a snobby fashion-chasing brat! That's because I'm not ignorantly blinded by designer names stamped on hideously overpriced and soiled apparel. So something might catch my eye- but once I see they are selling this stuff for what I can get it off ebay/craigslist for much cheaper and much better QUALITY- I can't hold back from laughing! I literally went through piece by piece- each and every rack. When I came across something seeming to attract my senses, I would notice RIPS, LOOSE THREADS, AND YES - STAINS! LOTS AND LOTS OF THEM. Shoes- are very visibly worn and scuffed, and priced far above their worth- another LOL. I shop in the alley downtown where all shoes (brand new) are $20 bucks and actually look aesthetically appealing. the EMPLOYEES: As 2 of them are helping me and another customer, they are having a personal and open conversation about how they can't wait to get off work and are 'So over this already'. One of the girls is wearing a top completely see-through so we all have to be witness to what she's lacking. Inappropriate and rude- hardly people I'm obliged to give my money to. Sorry. They should learn that customers are not comatose cattle and that a workplace should be professional. I'm only giving them an extra star because sometimes (rarely) you can find a gem here- OR so I've seen among friends who shop here, but that's rarely! read more

I would give this place a 3.5 stars. I got here and the lady at the register told me to sign in on the iPad. I waited about 30 minutes because the two ladies who are buying clothes were talking to two other customers for forever. Finally, it was my turn and the lady at the register looked at all my clothes and said that they were out of style even though I thought I had some cute spring dresses and decent jeans all brand-name. She did take two items for me and was over all really nice. They have no parking lot, so you had to find street parking. Id try the other places as they might take more read more

i have been selling in this location for many years, but never again, i don't recommend it at all, the employees are rude and they act like they are working at a high end designer store, if you want to take brand new stuff to sell, they will give you peanuts for it, i would rather donate the items then give it to this studio city location, the wait is usually very long because the employees are so busy talking to each other so they don't really look at the items, the store is full of old smelly stuff and i was told they had too much in their store and thats the reason they are not buying, the girls that used to work there before the pandemic were so very nice, even the manager was nice.. don't bother going there unless you have gucci and other high designers they won't give you what you deserve.. read more

I love thrift shopping so I have been to quite a couple stores in the LA area to both buy and sale. Parking: Best to park behind the store in the residential area. Its free for two hours. Parking anywhere on Ventura blvd is guaranteed to be a headache. Take with you something with wheels, like a suitcase, if you plan on selling a lot bc you will have to walk a bit. Selling your clothes: You can sign in on the ipad and choose whether you want your name to be yelled out or receive a text notification. Waiting time is usually about an hour so be prepared to wait. I took two full bags and they took only 3 items which is the usual amount they take at thrift stores. I got $20 in cash for a jacket, jeans, and a plaid shirt. One of which was from the store Uniqlo. You can't expect to go in there and get paid top dollar for your things. It just doesn't work like that in the thrifting world lol Buying: They have some REALLY cool stuff! They have a good range of contemporary and vintage finds. I found a VINCE sweater and FRAME jeans for less than $70 for both. Found some Rag and Bone booties for cheap and Jimmy Choo shoes. They have the high end designers up on the wall so make sure to look up. Behind the counter they have Gucci shoes, Christian Louboutins, and Prada handbags for decent prices. Staff: Was friendly and explained the selling process well. Nobody was rude or standoffish. They allowed doggies inside so that was a plus! Overall: If you have never been to a thrift shop you have to go in with an open mind. You are not always going to find everything in your size, things in like new condition, or expect the staff to take your out of season super worn items for top dollar. Let's be REAL people! read more

Went in there with four bags of designer clothing - name brands like Gant, Robert Graham, Bruno Magli shoes, etc. Waited and waited, finally they looked everything over and gave me some mumbo jumbo about "having enough mens' clothing". They took nothing - including a shirt I had BOUGHT there and never wore. It was a TOTAL waste of time and we will NEVER go back. Even when they "buy", if you opt for cash, you get a small fraction of what a garment is worth. Never again. read more

By far the worst location to sell and worst customer service. I came in today because I had some return and to sell. I brought in 2 bags of clothes and 1 bag of shoes. I would say about 70% of my things were Zara and rest was Alice Olivia, Patagonia, Marc Jacob, allsaints, current Elliott, rag and bone, Giuseppe zonatti, Jimmy Choo and etc. About 80% of total items are brand new with tags and styles within couple of years. I have been selling for couple of years at different crossroads location and never once have been told they couldn't find anything and weren't able to accept... and of course she would say that because she only looked at my clothes in couple of minutes! Yes 2 bags full of clothes in few minutes!! She literally looked at maybe 5 to 6 shirts and decided to call it a day as if I wasn't aware of what she did while I looked around the store. So all she had to say was " we don't accept fast paced trend like Zara" funny!!! That has never been told by anybody at other locations because other locations would tell me "we sell Zara a lot" And of course she would only mention Zara because she didn't look through all my staff one by one to know there were other brands mixed in!! DON'T EVEN WASTE YOUR TIME if you are bringing the brands I mentioned, THEY ARE NOT SERIOUS ABOUT CUSTOMER SERVICE that they won't even take their time to look! On top of that the guy at register acted as he was too good to be helping out anybody and too busy doing something else. I was standing in front of him for a while and usually at other stores they would asked me if I needed help with anything but not this guy, and I had to at least say " excuse me " 3 times for him to notice that I needed help with return... And please don't give me a crap about feel free to ask associates why we passed on items because I know for a fact other stores will accept my clothes! So why not yours? Too lazy? read more

This store is trash! They low ball the hell out of you and literally give you pennies while they sell it for like 5x more. They have dusty clothing on the racks but won't even take a designer item. There is also NOT ONE BLACK/AFRICAN- AMERICAN employee in the store?? I wouldnt support a business in 2022 that refuses to hire a black person. Then, The one Caucasian guy who looked at my clothes and said they were full on shoes, after I just watched him take like 10 pairs from the person before me. Half of them don't even know fashion with the stuff they turn down. They also just say whatever they can to not take your clothes. I also believe they play politics and take all their friends clothes that don't even make sense. They have worn down clothing and dusty sneakers on the shelf. read more

Great place to shop!! Lotts of cool things for cheap!! Selling not so much, if your trying to sell items, your better off going to eBay, offer up or one of those selling sites. Tried to take some Jordan's that cost me originally $180 bucks, with the box and receipt STILL BRAND NEW, they offered me like 30 bucks -_-. And I thought OfferUp was full of LOWBALLERS. But like I previously stated if your buying, then you can find some great stuff cheap. And for what it's worth the staff is very friendly as well. So to sum it up, BUYING=GOOD SELLING=BAD read more

such bad service. I think her name was Brittany or something, she's the "manager." I picked out some shoes and I came to the cashier to ring them up. It was 18.50 and it had a half off sticker on both shoes. She tells me someone put them on by accident and they're really 18.50. Wtf? How is that my fault? It says 18.50 half off so I want it for 50% off. I went out but I realized I really want the shoes so I came back to buy it. She was so rude and then she rapidly tries to get rid of the stickers with her nails. And then tries to blame customers for switching up the tags. But how can a customer perfectly put the sticker on without any faults? read more

Crossroads Trading - Perfect half off sticker!! No customer switched tags. - Used, Vintage & Consignment Near Me - Studio City, California

I can't speak as a seller yet, but as a buyer??!! This place is INSANELY amaze. Every time I pass by I stop in and get something killer in the $15-25 range. I would say I'm a huge fan of leather and rip/torn grunge looks, and this is the place to find gorgeous tip-top shape pieces in that vibe for low low prices. I recommend it to everyone, and the staff members are so nice and helpful. I will say that I've seen a much larger selection of trendy women's clothes than men's clothes here. For men's clothes, the most clothes come in the S-L range. There is not much selection for XL men's sizes or tall/long for men. read more

There is sooo much stuff to go through here! A gold mine for any shopaholic. Plenty of street parking, but do read street signs!

Did a closet clean out to prepare for an upcoming move and had tons of clothes I've never worn that no longer fit me. I downloaded the app and added myself to the line to sell, arrived and was called to the counter within just a couple minutes. The guy at the counter, I wish I had gotten his name, but he had blonde hair, was extremely nice, helpful, and fast. I will definitely be coming back to sell more things in the future read more

I always find something good! This place is a little more pricier compared to other 2nd hand stores, but the quality is better. I've been to this store twice now, the first time I found a couple of T-shirts. Second time I found a couple of jackets, shirts, and shoes. Score! I will be back when I come to this area. PS- Blue tags mean that they are items bought directly for manufacturers/companies. These items will probably be priced higher than the items that get dropped off. read more

Go here regularly until they sold me a fake coach bag. Clearly not real upon inspection when I got home. When I tried to return it it was past the 14 days and I faced scrutiny about saying it was fake, only for them to check and quickly agree to a refund. Perhaps they didn't want to face legal trouble if I took it further. Figured they would have a thorough enough check to know when something is counterfeit but I guess not. read more

Went in with a bag of clothes and shoes to sell, my stuff was looked at no longer than 5 minutes to be told they couldn't take anything with no clear explanation as to why. Saw many people walking out with what they walked in with to sell - so, completely confused on the process and what they are looking for as I selected and brought in items specifically listed in their website under selling guide to make sure I only brought in what they are currently looking for. Store racks are full with low quality items and way overpriced - even high end items behind counter which you can get for same price, or better, brand new at the brands retail stores, Bloomingdale's Outlet or Nordstrom Rack. I don't recommend buying or selling here, I definitely won't be returning. After trying this place out today, I couldn't agree more with all the negative comments on here as my personal experience was the same (wish I had read sooner and saved myself the trip and time). read more

It's usually a miss when looking for thin sized clothes for myself. I hit a gold mine here with some high end jeans at very reasonable prices. I didn't need more clothes but I was very happy to find my size available, so I ended up taking them home. Fatty's not need apply here because you will be disappointed. read more

Crossroads Trading - SEP2014 - Used, Vintage & Consignment Near Me - Studio City, California

You're better off staying away from this place. If you'd like to waste your time, money and gas AND get the worst customer service experience THIS is the place for you! Rude cashiers is what they aim for lol. Don't waste your time here. Should have read the reviews before coming here :( read more

5 stars for the clothing and shoe selection, 0 for the staff (except for the guy who was working the dressing room, he was friendly). I was in the dressing room thinking about how much I loved the store because I had found plenty of pieces I liked really quickly. But at 8:01, I was changing back into my clothes when I heard an employee ask the guy working the dressing room if anyone else was inside and he said one, to which the employee who asked responded with a loud enough groan for me to hear. If you can't spare the two minutes for a customer to spend another hundred bucks, maybe consider working somewhere you'd feel is more worthwhile, rather than losing a company's customers. read more

Okay selections and passive aggressive and condescending vibe with some workers there. Overall, not a great experience, especially with selling. Men's section is quite small as well. Will stick to the Los Feliz location. read more

Do not come here to sell unless you have nothing else planned for the day. Seriously. Doesn't matter if you make an appointment or show up on time, they will leave you waiting for at least 30 minutes every time, and even if they tell you that you're next they will start ringing up another customer instead. Terrible customer service and lots of time wasted here. read more

Ziggy is the best- she helped me swap and decide on clothing options for a show. Thank you Ziggy! The staff here are always kind, patient and considerate. Store is clean and there always SO many options. Thank you Crossroads Studio City, you guys deserve cupcakes. -Jen read more

This place is the WORST! I waited over 2 plus hours to sell, the staff was extraordinarily rude, self entitled, grossly unprofessional and I experienced discrimination. I had some pristine Christian Dior, dolce Gabbana etc - dragged in 10 bags and it was a colossal waste of time and demoralizing. They bought one pair of worn out stripper shoes I got for two dollars that were worn at a Halloween party for a joke that were garbage. I had forgotten I even had them in my bags lol. I didn't even want their money. I brought the same bags to another consignment shop and got well over $100, was treated with respect and the process went quickly.. I saw a gal go in before me to Crossroads who was 18 and had a pile of what looked like crappy T-shirts but she was kissing their asses and she walked out with $600. For stuff no one would ever buy- trust me. I think if you go in there you better be under 20, expect to wait hours, expect to be treated like crap, expect to sell only crap, and expect to waste your day and walk away feeling mistreated.This actually was the second time I've been there in a few years... horrible establishment. read more

As far as selling goes, Crossroads falls in the same category as every other place I've sold at (Buffalo Exchange and Wasteland). Generally speaking, selling to chain vintage stores is never going to be a fantastic experience. A 3/5 is the best you can really hope for, because the selection process is incredibly arbitrary, you make peanuts off of even your more expensive garments, and it's somewhat time consuming (driving there and back, plus waiting in lines). You can expect these pitfalls no matter where you go. I only sell to chain vintage stores when I'm really desperate for quick extra money and can deal with being slightly ripped off (like when I have a ticket I really need to pay, as was the case this past week). Otherwise, I recommend selling independently via Etsy or eBay if you really want to get more bang for your buck. Overall, however, I recommend this location. There was a wait when I went in (on a Friday afternoon) but it wasn't that long (20 minutes, I'd say) and the girl I was selling to was super friendly, so no complaints there. I do like that they have a guide of what they want (such as "velvet" or "animal print"), unlike other stores. I made a little over 50$ on about 7 items - which is standard, maybe slightly lower than other selling experiences I've had. But as I said before, unless you're in some kind of pressing situation where you need easy money ASAP, I'm going to discourage you from going to any of these stores and encourage you, if you're able, to just sell online, have a garage sale, or set up your own booth at a flea market. You'll make much better money! read more

I'm sitting at this crossroads and all the employees are probably the laziest people I've ever seen. There's a line at the register, and there's a line to sell clothes and the manager is standing in the corner having an in-depth conversation with god knows who. Everyone is moving slow as molasses. It's ridiculous. In the middle of the taking my clothes she stops to talk about other employees calling out and then the other employee says to her she wanted to call out. I'm embarrassed for the the manager at the store. read more

I was with a friend who last week had quite a lot of very expensive clothing to sell, Calvin Klein, Hugo Boss ... etc. The girl at the counter was a bit snobby, holding each item up and inspecting it with a condescending attitude critiquing each piece as if it was just picked out of donation box. Example: A pair of jeans that was originally $300 was passed on because as she said "it's a little flared, so there won't be much demand for." Really? Everything in there looks like it's from 1969 and something the Manson Family would be wearing, just as the outfit she was wearing. I just read one of the other reviews that someone paid $25 for jeans there. I would think anyone that knows clothes would know the value of the clothes my friend was selling. It wasn't the money that was it was the offered, for the pieces they did take it's the attitude and that someone buying clothing should know what something about clothing and their worth. So here is the best part. A customer in the store saw the entire transaction and when we left he followed us out and bought the $300 pair of "flared" jeans for $30 plus most of everything else he had. He sold clothes that were refused by the clerk for just over $200. My friend was going to sell him the jeans for $20, but the guy offered $30 before he could say anything. The guy also said that the clothes he had just bought from us could have easily sold for more than double then what he just paid. The store just missed out on over a $400 sale, which he said he would have paid in the store. Here's a tip for the store owner. Maybe hire someone other than a 20 yr old dressed in rags to appraise clothing that is brought in to be sold. Btw, the rest we donated to Goodwill. read more

Shameful that they don't take plus size clothing. I sat in line for an hour and a half and wasted a good day of my weekend to have none of my clothes taken. I can never even find plus sized clothes in places like this which is a bummer, and the fact they don't buy any honestly feels very disrespectful to people sized 10 up. read more

After being in the Fashion Industry for years I have collected some beautiful design pieces that stand the test of time. Prada shoes, Christian Loubitan and Dior. High end and after I take my time and put together a variety of finery I ventured over to Crossroads. I waited 15- 20 minutes when they called my name. The pip squeak who viewed my items was dismissive. That's OK everything she turned down was taken at another resale shop the next day and sold by the end of the week! So next time I see Croosroads, I'll take another road elsewhere! Lesson learned.:) read more

Wow. Yelpers aren't exaggerating when they describe the sh@t service here. I brought in two bags of Michael Kors, Banana Republic (which scrolls across their website), and Diesel clothes and shoes and got a scathingly condescending piece-by-piece commentary from the "customer service" clerk about why my clothes weren't modern or edgy enough for them. Then she shoved everything back at me and reiterated in acid terms why she wasn't buying from me today. But I guess I'd be bitter too if I was pushing 30, rocking a look that peaked 4 years ago, and the extent of my "professional skills" was working the counter of a used-clothes store in the Valley. I'm sure a women's charity would be more appreciative--and a little kinder--about it. read more

felt very uncomfortable, the workers were following me around today, it was my first time coming here so i thought it'll be like a normal thrift store. everything was expensive, unorganized and couldn't find where everything was. left the store in 10 minutes. never going again read more

Managers, please hire those who will be contributors to your business and not drive people away. Two stars seems harsh, but I went to this place three times for some great, fun finds and experienced the same employee. It was as if she was going out of her way to be unwelcoming and unfriendly to customers including myself. This was her attitude ALL THREE times I visited. She appeared annoyed to assist in the fitting room and to make a return. I happened to over hear her name but I won't reveal it on yelp. Everyone else gave friendly and helpful service. I have to admit, it's times like these I get disappointed in my generation's lack of good customer service. Let's be classy Crossroads (Ventura). read more