I would absolutely recommend this dealer!…read more The website is informative and intuitive, and I received an email to schedule a test drive shortly after submitting a request through the site itself. When we arrived, the vehicle was ready to go, and Moses was friendly, knowledgable, and accommodating. At no point did we feel pressured into making a rushed decision. All the paperwork and financing is done right there, and the process was streamlined. They are transparent about the fees and costs associated with buying a car, and there were no surprises because of this clear communication. We're very happy with our experience, and even happier with our new car!

Vehicles need maintenance noe the owner the guy who signs contracts by the way lies about being the…read moreowner charges you if you go through them to do the work that should have been done before putting out and letting someone drive off with it ..Tow fee is $750. Communication with this owner is like talking to a turtle. Don't expect it to be good. It's all a front for your down payment after that he screws you.

"Unbelievable! In a class by itself" is the only way to describe Bespoke Auto, LLC. Never in my…read moremany years of auto purchasing experiences have I come across a company, product and people remotely this extraordinary. So far from typical of what one would routinely expect in a car dealership purchase and sales encounter. The integrity and excellence of Miroslav and Evo were a refreshing and pleasant surprise. Their approach and their inventory both were topnotch. This uncharacteristic superiority, far surpassing the majority of their competitors' sub-par standards. Bespoke certainly sets the bar pretty high. We were met with courteous and knowledgeable professionals. The entire purchasing process was a forthright and pleasant experience. Seamless and smooth. It was an unexpected and welcomed pleasure. The automobile was VERY reasonably priced and matched it's advertised quality and condition. Additionally, it was finely detailed and pristine. Even post-purchase, they continue to be attentive and available to us, behaving well above expectation. They run a respectable and ethical business providing exemplary service, for which I am grateful. This is an extremely rare find in a dealership. So rare that it prompted this detailed review I write with pleasure. They run their business with integrity. They provide a smooth sales transaction from the initial inquiry until you are driving off the lot. I've already happily recommended them to three people. We will most certainly be repeat customers... and I look forward to it. FIVE STARS. Very happy with our purchase and Bespoke Auto, LLC Thank you, Miroslav and Evo.

Do not purchase a car from this dealership!! We purchased a car for our daughter. On the way…read morehome the emissions light came on. It failed inspection so we brought it back. He found "nothing" wrong with the car and returned it with the light OFF. We got an inspection sticker the next day and the light came on that day after. It's the same code and the same emissions problem. He unplugged the battery to clear the code and gave the car back to us. The car cost $7,000 and it's $9,000 to fix. We are filing a small claim lawsuit. Buyer beware!!!

This was meant to be entered a few weeks back! I had forgot to do it! Victor and his team had…read moreinstalled a driver's window regulator in my car. It had a problem when I went thru the car wash now, and had to be adjusted. Larins team took the car back in and adjusted it 3 times until it was perfect!! They let me make sure at the car wash! I have been going to Larins since I owned my car (2008 Pontiac solstice) and they go above and beyond for customer service! Something that has disappeared in a lot of other places. Thank you guys very much and I am sorry this review is late. My bad!

I love buying cars from Larin. We always work with Bob G. And he is so helpful and no pressure!…read moreThey do an amazing job of getting the best cars with great history so you know you are getting a quality vehicle!! Kate and Paul

I am writing this review after reading some not so great reviews of this dealership, which almost…read moredeterred me from purchasing my used 2013 Toyota Avalon from them this past Saturday. Quick background - I initially found them through Cargurus when I was looking for a Lincoln MKZ Hybrid. I called to set up a test drive and was texted confirmation by a sales rep named JD. In about an hour, I get a text from JD telling me "Just a heads up, someone is here right now looking at that Lincoln". In my head I'm like "Yeah right, typical salesman tactics". I text JD back that I'm on my way over and will be there in about 30 minutes. 15 minutes later, JD texts and leaves me a voicemail to tell me "The guy just bought the Lincoln". When I arrive to the dealership, sure enough the guy was there who just bought the Lincoln. Now, the chances of this happening are very slim because this dealership literally has hundreds of different used cars to choose from but... it happens. I sit with JD (who was very professional and courteous), and let him know some other models I am looking for which they do not have for sale. We test drive two other vehicles and I tell him I appreciate his time and if he can find me the vehicles I am looking for (Chevy Impala, Malibu, or comparable models), to give me a call. I leave expecting never to see them again but later that day, JD text me links to a few cars he thinks will fit my needs (one being the 2013 Avalon) and asks if I want to come back for a test drive. The next day, I go back and fell in love w/ the Avalon (which was slightly over my budget but I figured I could work a little deal with them). JD made it clear when I got there the first day that they do not negotiate on price and there is a $495 dealer fee (which I think is ridiculously high but it seems as though all dealers are doing these fees now a days). Of course, I thought he was bluffing but when I told him I was interested in the Avalon but we were off by about $1500, he said he appreciated my time but there was nothing they can do as the price is fixed. I left, expecting them to follow me out the exit asking me to come back in so we can figure something out but to my disappointment, no one did! I drove home and went back online, as well as went on some test drives the following day, and realized later that evening - not only was the Avalon the best car I drove, but the customer service at North End had been flawless. The two times I had visited the dealership they were nothing but polite and attentive, and there was always staff available if I needed help or had questions. I decided that evening - I had to suck it up and pay the asking price for the vehicle if I didn't want someone else to snatch it up because as others have noted, this is a high volume dealer and I knew I was getting a good deal on the car based on Cargurus letting me know they were selling it below market value (and I already had the Lincoln sold right before I could buy it). I went in the next day with a cashier's check (full asking price - *sigh*), and in about an hour, I drove off in my awesome Avalon. There was zero problems, no pressure by any sales reps or anyone in finance. As a matter of fact, I don't think the process could have gone any smoother. I did not have any trade-in or need financing, so I did not run into any of the problems some others claim to have experienced. My sales rep (JD), was in constant communication w/ me via text and phone, his supervisors did the same, and overall, it was A+. A special thanks again to JD (for answering all of my questions and being a professional throughout), Ted (who helped w/ all of the paperwork), Patrick (JD's supervisor), and Sam (in the photo I uploaded), who covered for JD on the day I picked up the car since JD was out and took plenty of time to go over all of the bells and whistles w/ the car. I know these guys did a good job b/c somehow, I remembered all of their names (and I'm terrible w/ names). Assuming the Avalon gives me no problems (I'm only on day two but the car is rock solid), I will absolutely go back to get future vehicles for my wife and myself since they have a great, huge assortment of cars and my experience was top notch. Thank you guys! Some notes: My final cost was: ((Asking price of car) + $495 doc fee) * .0625% sales tax (yes, the State of MA charges tax on the doc fee which I confirmed w/ the Dept. of Revenue) + $75 Title Fee + $25 Registration Fee (I transferred plates). I did get both carpet and rubber mats (bonus!) and two sets of keys. The car was absolutely mint, both inside and out, except for a tiny bit of touch up paint that was done on one of the doors which I will redo, but that's just me nit picking.

had a turbo go on an a3, dealer told me it was engine, replaced the entire thiing just to find out…read moreit was the turbo gasket leaking into cylinders!! paid almost $7k for $1500 job, do not trust these guys, overhead tooo big

I had the worst experience ever dealing with car dealer,where they convinced me to not get a…read morecompetitors car and purchase theirs . They promised to paint and make the car right and at a price we agreed to. But after days of trying to reach them they finally said this car had mechanical issues and would sell me the car . However just a few days later there it is online all painted looking great but at a thousand dollars more! This peace of shit reneged on a deal. DONT trust these lying people. Buyer beware. Ron

This update has been on my "to do"list, but better late than never. I filed a complaint with the…read moreAttorney Generals office-they have a copy of the deceptive ad that was online. The complaint was then filed with the Norfolk District Attorney's office. I spent a lot of time writing and editing letters to their office so as not to leave out any details of what transpired. The written response from Eli- denied that he told me twice that he put a new battery in the car which I didn't even ask for. I didn't ask for money for a new battery in the complaint, but did ask for the money for an alarm I had installed (he intimated that there was an alarm in the car and a co-worker told me that if someone broke into the car an alarm would go off)-the car didn't have an alarm system. Some of what was written in his response did not make any sense, probably just avoidance. Several people that I have run into in town have not had positive experiences with the mechanical part of the business-it isn't appropriate for me to state what they have said on the internet, Also, I was at a local store where he does business often and an employee told me he is a "smooth" talker. Lesson learned-get everything in writing-I would have him sign a paper stating that he was going to put a new battery in. When I learned about the false advertising I could have not purchased the car, but everything happened so fast.

Shopi-Car! We recently purchased a 2017 Toyota Sienna from…read moreShopi-Car, and the entire experience exceeded our expectations from start to finish. A special thank you goes to Tejal Santoro, who was absolutely outstanding throughout the process. She was incredibly helpful, knowledgeable, patient, and responsive every step of the way. Since we live over an hour away, Tejal worked with us remotely ahead of time to get everything organized and ready for my wife and in-laws. She made the process seamless by preparing the paperwork and answering all of our questions before they arrived. When they got to the dealership, they were able to test drive the vehicle, inspect it, complete the paperwork, and drive the van home the very same day. What could have been a stressful and time-consuming process turned into a smooth and efficient experience that was completed in just a few hours. The 2017 Toyota Sienna was exactly as described, and we couldn't be happier with our purchase. It's refreshing to work with someone who genuinely cares about their customers and goes above and beyond to make the experience easy and enjoyable. We are extremely happy and satisfied customers and would not hesitate to recommend Shopi-Car to friends and family. Thank you, thank you, Tejal! Your exceptional customer service made all the difference, and we truly appreciate everything you did for our family.

Very disappointed with my experience at this dealership. I was interested in a 2020 Toyota Camry…read moreand spoke with a lady over the phone before making the 45-minute drive there. I explained my entire work situation, how I get paid, my income, and everything they needed to know. She told me over the phone that I was approved for the Camry. After wasting my time driving all the way there, I was then told I couldn't get approved after all. If they already had all my information beforehand, they should have been honest from the beginning instead of telling me I was approved just to get me into the dealership. Very unprofessional and misleading experience. I wouldn't recommend wasting your time here. DON'T WASTE YOUR TIME

i do have trust issues on their ability to actually fix my car. i originally brought my car in…read morebecause my brake was acting weird. they just randomly changed my brake pads that i changed not so long ago and it did not fix the issue. few months later i come back to get my inspection done here and they failed me for the same reason that they did not fix correctly to begin with. i gave them another shot to fix it and they thought it was the calipers that might need to be replace. they some how ended up replacing one control arm, conveniently pass my inspection but my car is still having the same issue. i have to step on the brake very hard and for a long time to get it to work. it's gotten to the point that i got used to driving it this way, i just keep 2 car distance at all time. but it does not change the fact they did not fix the issue and charged me for different services both times. i didn't even bother bringing it back because i feel like they just playing car parts roulette and replacing random things then hope it works. if you go here for a general inspection sticker with a newer car it will be fine but i dont trust their abilities to fix old cars

This place is fantastic.. the owner and staff are very knowledgeable & professional…read moreI just been here a few times it i will be going there for all my car service

Had a friend purchase a car from here. Best way to describe the process in one word would be…read moreNIGHTMARISH. Stay Away.

I asked the owner if I car had any problems with it, the answer: "no problems"…read moreOkay, checked out the car today. I would say the entire rocker panel rusting out is a problem. The radio doesn't work and the AC doesn't work either. Nope, no problems here. And they wanted 3 grand for it..!! It would take 4 grand to repair it.

My first car was purchased here, in 2021 when I was in college! In a way, I regret buying a car…read moreduring that time, as there was a car chip shortage so limited car inventory at many dealerships & prices were marked up for this reason. I was leaning towards getting a used low mileage car but due to the chip shortage, a used car was not much cheaper, so a new car it was! I had gone to multiple different Honda dealerships all around MA just looking for somewhere to have ANY car left on the lot to buy. Originally, I was not even looking into getting a Honda at all but I was intrigued by hybrid vehicles! Ended up getting a Honda Insight Hybrid that had cloth interior and if I wanted leather, it would've been another couple of months until it would arrive lol. It was the first cloth interior car that I ever had/driven & it was not a fun time. Stains easily & super difficult to clean! The car itself was great though, can't complain. The estimated mpg was said to be ~55mpg but most of the time, I am able to get 77/mpg, so definitely gas efficient & only cost me ~$20/tank of gas. For example, a trip to NYC and even driving through NJ/Fort Lee, I only had to fill the tank once on the way back in RI! So this is a great commuter/road trip car. It's too bad they stopped manufacturing this model in 2022. BUT if I was not in so much of a need of getting a car at the time, I probably wouldn't have ever gotten it. This is because the salesman I had wasn't great & was actually a college kid lol. Very pushy attitude and was not knowledgeable about the cars offered at the dealership... This unfortunately goes for most of the salesmen/saleswomen here though. I never went here for services, only have to deal with oil changes still and haven't had any actual issues yet to this day.

Buying a car here was fine. But the service department is consistently horrible about…read morecommunication. Appointments are scheduled online or with a call center. Not someone at the dealership. They don't return messages left on voicemail. They don't keep you updated on the progress of your repairs. Will I have a car to drive to work tomorrow? Who knows!?!?! I've been trying to get an electronics issue solved for over a year. They don't have a loaner car to let me use, and I don't have a spare car that I can drive for the weeks they say it might take to figure out the issue. Meanwhile my navigation system thinks I'm driving around in the Atlantic Ocean, and tries to convince apple and Google Maps that I'm Jesus and can just drive on top of water. Makes it really hard to get directions to home visits for work. My car is so much fun to drive. But I don't recommend it to friends because the Nucar service is so awful. It's an EV. I can't just take it to our local general mechanic.