Just what is a "Certified Used Car" at Crown Honda that could mean just about anything at all. Floater, Total, MV Homicide... wrecked. I found out that it also cost me $1,500 up front and $3,000 on the back end when traded. On December 24 2010, I purchased a 2008 Honda Civic Coupe EX-L (VIN 2HGFG12928H520555) from Crown Honda, Pinellas Park, Florida. The vehicle was a Honda Certified Used Car. The salesman represented that only the best of the used cars can be certified and that it passed a bank of tests and inspections. Further review of the Manual Books from the glove box revealed that the car was sold by Crown and serviced by Crown. All in all a pretty fair opportunity to secure a "good" used car. That's why I paid $15,621 for the vehicle. Top dollar by KBB.com, about $1,800 more than average in this area. Here's the meat... I went to Kuhn to see about a '12 Civic Si Coupe. Crown wanted $4K over sticker + $600 dealer charge. Greedy! Kuhn had 2 new Si's and 1 used. The one I wanted they offered for $1,500 below sticker, I am an internet buyer. Everything about the Kuhn sales process was easy and agreeable. Until, they came back with the CarFax report on my '08 Civic Coupe Trade. It revealed an accident reported in 2009 a year before I purchased it. I recall the Crown salesman showing me a copy of the CarFax for my 2008 Civic Coupe and it was clean (poor copy though, salesman said the original was ...in the manager's desk). I would not have purchased the 2008 Civic Coupe if I had known that the vehicle had been wrecked! That's why I asked for the CarFax. The CarFax they showed me was modified to delete the accident that Crown had repaired. This deception by the sales management cost me $3,000 in trade in value as well as $1,500 more than average sale up front. Money stolen by Crown at the time of the sale from me. Nearly $5,000 just to do business with Crown. We will never go to Crown Automotive Group ever again, not even for wiper blades. Ever. I am sending a copy of this to the DMV, Florida Attorney General, Honda America and CarFax. I expect that I will never get satisfaction from this legitimate and serious complaint. But, I will post this on the internet and will tell all my friends not to shop Crown. If someone is saved from the greedy, hostile and condescending attitude of Crown, then I will be somewhat rewarded. "CARMA..." read more

Ed was SUPER nice, easy to talk to and put up with my crankiness, no sweat. I seriously dislike pushy salespeople and he wasn't pushy at all. He was patient and answered all of my questions. Great sales person!! Bobby was awesome! Went through many finance companies to find me a decent interest rate. Just about a week after buying the car, I got a phone call requesting just a little more of my financial information and the next day, I got another call that he was able to knock 3% off my interest rate and lower my monthly payments. All in all, I'm very happy with my car-buying experience and would recommend them to anyone looking to purchase a new or used vehicle. read more

In the past 18 months I've had my 2011 Honda serviced at Crown and will continue going there. Can't beat the pricing, the attention to detail, and the concern they have for doing things right. read more

It's a bit of a drive from where we live but it was worth it. Honda Crown has excellent customer service and their staff is friendly and professional. It was an excellent experience. Serg (sp?) was our sales associate and he was terrific. In fact, everyone was terrific. I recommend them to all our friends and family now. They're that good. read more

I'm not sure what would constitute five stars....maybe a more involved experience...but I happily give the service department four stars. We came in for a recall repair and dropped off the car. They exceeded my hubby's expectations by not trying to upsell us and having the car ready within a few hours. Hope that made sense but the bottom line is they were quick and direct. We almost never go to a dealer for a repair but we would come back here for sure. read more

Could be the worst dealership on the planet. Salesman literally called me to berate me. Management said "we've dealt with it, Vinnie talked to him...what else do you want me to say?" Less than reassuring. Broken from the top down! read more

Sara Walters and the Honda team treated me with respect and they took time to explaining all silly questions I had for them. They worked happily late that evening because I took my sweet time to make a final decision on a vehicle I wanted. Indeed, I left with content feeling and knowing that I am getting a reliable vehicle to meet my need. I eventually returned for following up and they took care of everything immediately. They rock! read more

I arrived at 1:38pm today for a scheduled service appointment. It took approximately 20 minutes to be acknowledged. It is currently 4:20pm and the oil change is FINALLY complete. This wait is not acceptable. Of course, the department suggested additional services. I would be hesitant for further services based on the fact a basic oil change is a mutil-hour task. read more

Visited Crown Honda to check out some SUV's for our family. Right when we got there Tom Teel was there to welcome us and help us with anything we needed. Now I haven't done much research on all the different mid-size SUV's. I just wanted to test drive some to get an Idea. after grabbing us waters, We went through some of the cars at the lot through his computer that were in our price range and design. We had our top 3 and then he grabbed the keys. It kinda felt like Goldilocks' adventure to the Bears' house. Like Goldilocks, we tried out the three cars and while checking them out Tom gave us great information and advice on each one. One we knew was out of the picture right away and another one which we thought we wanted going in we found out wasn't up to par. Tom was amazing at helping us see what we wanted in a car. We didn't end up buying a car but we had such a great experience at this dealership with Tom that I wanted to share with others. read more

I live in St Petersburg but am currently sitting at Hendrick Honda in Bradenton. The airbags needed to be replaced on my 2009 Honda Fit. I called several times and left numerous voicemail messages with Crown Honda. They wouldn't even return my phone calls. read more

Great experience purchasing a new car. We had previously used the service department and were pleased with the quality of service. When we went to buy a car, Sara Walters helped us to find the best car to meet our needs. Troy Young was also most helpful in helping us to acquire our new Accord on the terms that met our requirements. The Honda offer of 0.9% for 5 years combined with the high quality of customer service at Crown Honda was the big difference between us buying an Accord and a Camry. Shop here with confidence and ask for Sarah and Troy to help you. read more

I had a horrible experience here yesterday they tried to sell me a car 1400.00 more then it was worth, when I informed them my bank wouldn't finance the car because it wasn't worth as much as they were asking, their answer was for me to pay 1600 dollars down to pay the overcharge. Why would I want to pay 20% more then the car was worth! Total and complete rip-off. read more

I had not bought a car in over 13 years. Mine finally died and it was time. I walked in having a pretty good idea of what I wanted. Anthony Lugo, my sales associate, was very funny and animated even though I came in pretty late. I drove the 2 cars I was interested in and fell in love with the Honda Civic! Anthony was extremely helpful at making sure I got what I needed and I left that night with my car, smiling and giggling to myself all the way home because of how much I love my car!! I never felt pressured or looked down on for coming in so late. Never anticipated leaving THAT NIGHT with my car but he made it so easy! Thanks, Anthony, for all your help! read more

This place completely wasted our time. We came in because of a listed vehicle we found online, and then was told that it hasn't been through inspection yet. We explained that we were really interested and asked if we could put a deposit down to hold it until it could get looked at. We were told that wasn't possible because if someone else came in with the full amount it would go to them. So we felt forced to go ahead and buy the vehicle so that they would go ahead and proceed with the inspection. As soon as it went on the lift it was determined that the vehicle wasn't going to pass. Ok fine, the purchase didn't work out. However this company already processed our check and isn't able to issue a refund there. So now here it is a week and a half later and our money still hasn't been returned to us. We also were not told that our funds would be held if the sale didn't go through. All of this could have been avoided if they would have just took the time to throw it on the lift before listing and selling the vehicle. I will never come back to this dealership who cares more about their numbers and company competitions over customer service, and I will tell everyone I know about this experience read more

It wasn't just bad service...they basically ignored me!! I wrote the following letter to management...which I believe sums up my experience. Had an appointment with your service department at 5PM today. Pulled up...waited, waited. Stepped out of my car...waited, waited! Finally flagged down a mechanic who sent me to the cashier. Red haired girl who treated me like I was an inconvenience, at best. She told me someone would be with me shortly. No one showed me to the waiting room, took my keys, checked me in...30 minutes passed. I walked and no one noticed me leave. I got into my car, still parked in the middle of the service area...no one asked if I had been help. Most were carrying on conversations with other employees. Not the way to impress a first time customer. My car and my business will be going back over the bridge to Hondaland. You might want to take some notes from them. They open your door, take your keys, walk you to the waiting room...and even offer you a flower on your way out. Be assured this has been posted all over the web and maybe my 200 friends are as meaningless to you as I was today...but small numbers add up. What an awful experience!! **Unless you enjoy wasting your time and love to be completely ignored....DON'T GO!! read more

We were very interested in buying a 2017 CRV all wheel drive EX-L. Long story shorter than the 3 hours they kept me there we didn't buy because there was no year end incentive and the car had some off brand tires that didn't ride well. What we really did not like was that they took my car keys to look at possible trade and then we couldn't get our keys back without a fuss that we chose not to do. DO NOT LET THEM HAVE YOUR KEYS, they will hold you hostage. read more

I had a scheduled appointment no one came to greet me as I pulled up which was fine as I was. 15 minutes early. I waited a total of 50 minutes still not one service representative met with me. I had made this appointment a week and half prior. A service tech came by and asked that I move my car to make room for others this is waiting 1 hour 37 minutes to get waited on . I said sure and just left as he had no idea when someone would meet with me. The last thing I get is a voicemail saying I missed my appointment if I wanted to reschedule. No wonder this dealership has so low ratings. I will call Honda customer service and voice my concerns next week. read more

Leasing my new 2017 Honda Civic Hatchback (which I absolutely love) from Crown Honda was a great experience! Michael Wolf was very helpful and knowledgeable, and always made sure that I was helped right away. This is the second car that me and my girlfriend have gotten from Crown Honda from Michael and we plan on letting everyone know how wonderful it was to buy/lease from Crown Honda! read more

Karen Rosen is a kind sales person, she's not pushy and really knows her stuff. Her follow up is very good. I would refer my friends and relatives to her any time. read more

Worst time estimation ever. 15 minutes means 2 hours. And no one updates you on what's going on. I was there for 6 hours and talked to someone maybe 3 times. And only because I went and found them. I live down the street from them, but will find another dealership for service. read more

Frank Lovett was a very efficient and pleasant salesman. He was able to assist us in all of our demands. We have not yet had to deal with the service department and as far as I am concerned the company is only as good as the service it provides when you really need it. So far, Crown Honda rates high. read more

They need a course in customer service. Made an appointment and with the exception of the person who greeted us outside no one was helpful. I had to ask someone to help me even though I was standing In front of the customer service person. I only came here because of a recall. Won't be back. read more

RIP OFFS!! Do not take your car here for service. They lie, misdiagnosed my car but won't own up to it. On 3 different occasion I've returned with the same issue. The first time I was told diesel fuel was put in the gas tank (I kno the different and the diesel nozzle doesn't fit in my car, I tried it) the 2nd time they told my it just needs more gas. Now the final time they're stating it's a blown head gasket. Mike moser is awful, he smells of alcohol all the time and never knows what going on. Do not use mike moser as you service advisor. And JOE the service manager refuse to return my call when asked, yet he rather just give mike a message to give me. Do not trust these people. This is not my first issue with crown Honda service department but it will be my last. ILL SEE THEM IN SMALL CLAIMS COURT!!! read more

I am a picky customer and had Cary Forney running around today. Walked away without a car TODAY, but will continue to work with him until the right car is found! Thanks Cary for your hard work today, looking forward to what we see in the near future. read more

I haven't bought many cars, but for me there's always a deep sense of dread when buying a new car from having to deal with car salesmen and them throwing out crazy bits of information and not really giving you time to think. This time it wasn't the case. James was great at making it feel really very casual and equally excited for me to be getting a new car. Definitely made me feel like I'd go back to Crown Honda to purchase a new car in the future read more

Metin Cihaner was first class all the way. He gave me the time I needed to make an informed decision. I walked out with a beautiful Honda Pilot! Worth a visit to Crown Honda. read more

I give Crown Honda 5 stars! My salesman, Michael Tan was the best! He was very helpful and accommodating. He was very knowledgeable about the car I was looking at and went out of his way to make my first car buying experience the absolute best. Julie Marach, who also is a Crown employee, helped me out tremendously. Her knowledge and experience with cars was impeccable. I had the best experience at Crown Honda! read more

They go out of their way, I found, to see that your purchase is a good one! I just bought a used car and I think they have been excellent with me. I am a customer who doesn't really have that much experience buying cars and they really tried their best to make the experience a friendly, generous one. read more

I should have taken the warnings I read on here to heart! My visit to Crown's service center is hands down the worst experience I have ever had in servicing my car. My Service Rep (Bob Shelton) is a nice guy and the only person I have anything nice to say about. Somehow I wound up waiting 8 hours for 2 hours of repairs, which didn't even fix the problem! I made a 7:30am appointment on what I was told an "off day" of the week where they weren't so busy two weeks away from my appointment date. After checking in and the like I was told they would get to my car around 8:30. Not a problem, I'm a patient person and had planned to be there for most of the day because I thought I was going to need extensive repairs (I was having my timing belt changed, my cruise control fixed, and my airbag light was on). I learned at check-in that my repairs wouldn't be as extensive as my car doesn't have a rubber timing belt but rather a chain. From 9:30 to approximately 12:30, I was told every 20 minutes or so that they were "running diagnostics on my car" and it would just be a little longer, but that it was taking a long time because it involved electrical components. At 12:30 I had a brief discussion with Bob who told me what work needed to be done to fix my remaining two problems and to let me know that my A/C filter needed to be changed. I gave the go ahead for the 3 repairs and was told that it should take 2 hours. I noticed my car was in the parking lot around 2:00 and assumed I would soon be told I was all set, could pay my bill, & be on my way. I patiently waited until 2:30 before I went to my service rep. He told me I would soon be ready to go he was just filling out my paperwork. When everything was said and done I left shortly before 3. On my drive home I checked to see if my cruise control was working. NO DICE! I'm not sure how a mechanic let's a car go without making sure that it is fixed! I now have to wait and set yet another day aside so I can go sit in the lobby! After they fix this mistake, I won't be back. I considered going someplace else to fix the current problem, but I was told that if it truly wasn't the part that they replaced I would get my money back for the repair. read more

Reconsider where you decide to spend your money... I have purchased and or leased 4 new vehicles from Crowne Honda in Pinellas Park FL in the last 9 years. As you can guess, my first 3 experiences must have been fairly good and they were. Bought my CRV last May and I love it. Unfortuntely, at that time, I had apparently lost my mind during the purchase and agreed to an extended warranty that was 'explained' to me much differently than what it actually is. After an attempt to file a very small claim (under $70), I find that I am not elligable for the insurance... yet). I realized that tis policy was actually worth zip). I called the Finance dept for help. I spoke with Mike S. and he assured me that he would send over the proper paperwork to cancel this bogus warranty. So... haven't seen anything from Mike. I left 4 messages with him. No return calls. This last one... still haven't heard back. Haven't heard back from the dealership either. I HAD plans to purchase the newer model of their Pick up truck. Looks like I will NOT continue to do business with Pinellas Park location. The warranty of the product of which I speak is through Allstate and it is called Vsc-Premier Care Plus. Do NOT waste your money. Advice: I would drive to their nearest and most trust worthy competitor. This is simply to save one person a little aggravation. Sincerely, DebW read more

I'm glad I can cancel the extended warranty. I will be doing so. However I did not purchase a Honda at all. I purchased a Mazda 5 for $12,500 and my bank draft was for $15,000, 100%. Thank you for responding. read more

Sales side seems good. Service side failed me. They claim to have lost my phone number, despite it being on my profile and having texted w me. When you go for service, even if you have an appointment, you'll wait 15 minutes, during which no one will even make eye contact with you. For my service, they couldn't/didn't/wouldn't solve my car's problem, which I can understand. But... They left the lights on, so I had to jump start the car myself when I picked it up. Yes, an employee saw me with my hood up, but she quickly averted her eyes. No offer to help, no apology even for "losing" my phone number (I think he just forgot to call). A week later, the service manager still hasn't returned my call. Flippantly don't care. I'll go to the one in Clearwater from now on for service. Again, the sales people were quick and enthusiastic. read more

We went in to look at the Honda CR-Vs and Cary Forney helped us out immediately. I felt very comfortable and not rushed through looking at the cars with him. We were able to do a great test drive to really get a feel for the car and he was very professional and friendly the whole time we were in his company. I would definitely recommend Cary! read more

Laure Bresnick and the Honda team were all fab!! We love our new car and feel that we were treated like we mattered.

I bought my car from Crown Honda about 3 years ago and had a great experience when purchasing. I had to have it in today for an A/C repair and Michelle got us in very quickly and the service department replaced the parts promptly and correctly. I always use the Crown Service department and have always had a good experience. Highly recommend them! read more

I was very impressed with the level of professionalism and helpful attitude of my sales person, James Olson. The dealership was friendly and Made the car buying experience pleasant. I appreciated James patience and I felt satisfied that I had purchased the right vehicle for a very fair price. The Finance Customer Service was very helpful, too. I would highly recommend making the drive to Crowne Honda and would purchase again from James Olson. read more

If your Honda needs service or repair, Michelle Dessert is the one to see. She knows what she's doing and is on the ball. (And that's pretty good for being deep down a Blackhawks fan!!!!) Michelle also arranged to have the courtesy van drive me home and pick me up the next day which saved me 4 smackers on the PSTA. read more

Frank Lovett at Crown Honda was patient, kind and knowledgeable on the vehicle I wanted. Thank you for not being a pushy salesman. I would recommend you anytime. read more

Husband went to look at a truck Wednesday afternoon. Chris T. Came out greeted him within minutes . there was no pressure. We went back later that night so he can show me the two trucks he was interested in. Chris came out geeeted us within minutes of being there. Very good customer service I would highly recommend going here. read more

Took My Honda Accord 2006 to the crown body shop in Pinellas Park, they did a really cheap job on, I was on Travel while they were fixing the car, Insurance company tried to negotiate a lower price and they start cutting corners left and right, I notice the following things after repair, Some parts although partially deformed underneath the hood, they didn't replace. head lights replaced one side to look new and left the other side to look yellowy and ugly, didn't even sand to match, didn't give me the option to pay for it while they are replacing the other head light and just left without any excuse. The Hood was so out of alignment I have to redo myself. left a lot of screws and plastic parts inside the hood and the car. I wouldn't take anything to this place again. read more