I'm extremely happy not only was I able to drop the car off this morning Sherry the service a visor was so kind doubly a courtesy ride to my sales appointment and then when my car was done I was still at the sales appointment and she went and picked me out took me home and I'm extremely pleased and I will totally be back the years I've been a car dealerships I have to tell you I'm so glad they're in my neighborhood read more

Crown Kia - Clean car - Auto Repair Near Me - Pinellas Park, Florida

My car was in good hands. They accommodated me from the moment I walked in! Awesome people awesome service. I came in for my battery and they made the process super easy. -Kenya read more

Just had my car in the shop at Crown - worked with Sherry Viera! SHE IS AMAZING! We've been her customer for more years than I'd like to count but she is ALWAYS helpful and an extreme pleasure to work with! I always feel well cared for and like they want to give us their very best. Thank you Sherry!!! read more

I've made a 'very' Satisfied purchase on a brand-new 2019 Vehicle at this Dealership and I must say, I couldn't be more Happier! Not only is Sales Nice and Professional, I was treated personally with priority-care instead of the feeling of not wanting to be dealt with. I can tell that this place was Family-owned and it felt more humbling than a Huge Dealership with so many People running around as if you have to wait in line, as though you're a Number, and Vultures are just waiting in the Wings. Also...The Service Department is "PHENOMENAL" as well! Matthew Maynard handled and took care of everything pertaining to my Service Appointment just recently by going above and beyond in making sure I was well taken care of. This goes a long way with me especially with a kind, pleasant, and friendly-smiling "persona" to go with it all. Thank you 'Crown kia'! read more

I am not one who uses a dealership's service department for oil changes, inspections, etc, however, Crown Kia has changed my thinking about that, at least when it comes to their dealership. Recently took a friend's Kia Niro in for an oil change, and from start to finish, I felt valued as a customer. With the oil change came a courtesy "health check," tire rotation and car wash all for $29.95. Two days later, I took my Kia Sorento to Crown for several recalls regarding software updates. Again, the experience was above average, with courteous staff, and a courtesy car wash to boot. I am now a Crown Kia convert when it comes to vehicle maintenance. Thank you, Michael and John for making me feel like a valued customer. read more

Just had my car serviced today . I was reluctant with everything g going on but they've taken every precaution to make sure their customers as well as their staff are safe ! Johns my service advisor and as always was pleasant and called to update me on what was needed and the cost. Can't ask for better customer service! Brought my car in again in 8/10 . Everything was done as needed , including the purchase of 4new tires and John my service advisor was great. A few glitches on things that I'm not sure where the responsibility lies but I'm in touch with with hopefully someone that can help . read more

Always professional, timely and courteous. My service adviser this time was Michael and he made sure I was out the door in time for my next appointment. The only complaint I have it I have tried for 5 years to get my address updated in their system and the rep on the phone assured me it was done this last time. Just got home today and looked at my print out and it is still wrong. UGH read more

purchased a brand new car and on my first trip i got pulled over by the police. no sticker on the plate and registation. i called and emailed the dealership about getting the sticker. after 6 messasges and 10 days later they said me you will have to got to the dmv and apply for new ones. it cost me $35 and 2 1/2 hours. the dmv ask how come the dealer didnt come in and take care of this, i replied beacause they said only i can. they said that is false, so i called the dealer and asked them for a refund on things i had to pay for. no responce after 4 messages. i dont live in florida so it was an inconvience and thats why i paid them to take care of this. read more

Hi. I'm so happy with Crown Kia. The sales person is Alex Datsev and went through my options. He listened to what I needed for a Vehicle. As I sat there the place was clean, very friendly. I never thought I could Lease a new vehicle. And I did!! The process was detailed and explained. I love my new KIA!!! I highly recommend Crown Kia!! read more

Customer service is a joke here from sales to finance to service to collision center(paint). Better off going to Lokey Kia in Palm Harbor. They are disorganized and unprofessional. Takes 2.5 months or more still waiting for a door handle that is in stock to go to paint and not get painted. To be put on service tech desk to install an unpainted handle that was scheduled. Still unfixed hopefully will be fixed by Christmas at this point. The lady receptionist says. "Oh your key fob doesn't work" so i should have said " if my air doesn't work i should just roll down my windows" THAT DOESN'T FIX THE PROBLEM. read more

Left a number of messages for service and finance and never received a call back for the past 2 months. Better off at Lokey Kia in palm Harbor read more

My window would not roll up and they did not have any appointments the next day but they still let me bring it in and fixed it within a couple of hours. Love that they have a car service as well! read more

I have mostly enjoyed my relationship with Crown Kia - that is until recently. I received an advertisement from them around the middle of September that noted that their acquisition department had a shortage of the high demand 2014 Kia Sportages like mine. The ad said "I can probably lower your payments with this offer. Plus, I will give you a $25 Visa Gift Card just for test driving a new vehicle. Call me! 855-846-4980 KK" My wife and I then went to Crown Kia on Friday, September 22 and met with Josh Ayoob in the sales department. We visited for a while and he determined what type of vehicle we desired and then took us for a test drive in a 2017 Kia Sportage. Upon return to the sales room, Josh put some numbers together concerning the trade in of our 2014 Kia Sportage and the purchase of a 2017 Sportage EX. Unfortunately, the numbers did not reduce our payments and would cause me to put down more money than I was willing to do. I then showed him the advertising letter and asked for our gift card since it was obvious that we would be unable to come to terms. Josh said that he had never seen this letter before and took it to his finance manager who made a copy of it and stated that they would mail me my $25 Visa Gift card. I said that was fine and we left. We received a call from Josh later that day at home offering us a slightly different arrangement. We would still have an increase in our payments and we would need to make a down payment but our first payment would not be needed for 90 days - in essence, paying for the increase and the down payment. Additionally, we would have to move up to a 2017 Kia SX. After discussion with my wife we said okay to the plan. Josh said that all the paperwork would be created and that our new car would be ready to pick up Sunday afternoon. Sunday afternoon we received another call from Josh informing us that he had good news and he had bad news. The good news was that three vehicles in the color desired were located in Miami and they would have one of them available on Monday. The bad news was that the first payment would be due in 45 days instead of 90 days. I was far from happy with this news but accepted the modification to our earlier arrangement. My wife and I then spent the remainder of Sunday cleaning out our car and getting it ready for the trade-in which should happen on Monday. On Monday, we received ABSOLUTELY NO CONTACT FROM CROWN KIA. On Tuesday, September 26th, I called Josh at the cell number that he had given me. As it turned out, he was at home and would not be into work until 10:00 a.m. He informed me, however, that the first car identified in Miami required a trade with Crown Kia for a vehicle that they no longer had. The second car had been sold and the third was unavailable for a reason (excuse?) that I no longer can remember. I told Josh to forget the entire deal as I had a VERY SOUR taste in my mouth from this experience. Please just send me the $25 gift card and we would part company. He said that he would check on it and make it happen. Time passed and I awaited the receipt of my gift card. I called Crown Kia on Monday, October 9 to enquire about the card and was told that they had to wait until they got a list of names before they could receive the cards. I questioned that since it had already been 17 days since I had visited with the promise of receiving a gift card for test driving a new Kia. I was told that I could come by and pick up my card now. I had other doctor appointments to go to that day so I declined and asked that my card be mailed as PREVIOUSLY PROMISED. I was warned (given an excuse?) that mailing the card could result in its getting lost in the mail. I said to please go ahead and mail it. Today is Tuesday, October 17. It has now been 26 days since my visit to Crown Kia and the test drive of a 2017 Kia Sportage. I HAVE YET TO RECEIVE MY $25 GIFT CARD. My faith in Crown Kia is SHOT! It strikes me as the prototypical CAR SALESMEN! ALL PROMISE - NO DELIVER! read more

I called the service department on Monday to inquire about the steering on my Cadenza. I had to leave a message, but Sherry called back within the hour. That night I made an appointment on line for service. I thought I scheduled the service for the 7th, but it was actually the 21st. When I showed up on the wrong day, Sherry was very kind and said she may be able to get the car that day anyway. I was given a ride home and about 4 PM Sherry called to say they were not able to get the car but if I left it, it should be done today. It was done today, I was picked up again and driven back to the dealer and best of all, no charge. Job well done. Thanks Gary Kilborn St. Petersburg, FL (not San Francisco) read more

My service advisor was great!!...Mike was there to greet me immediate upon my arrival!...he address my concerns and took the extra steps to help me. Mike offer water and snacks and informed me of when my vehicle would be ready... And it was as he stated. He also alerted me to a nail a had in a tire....Mike and the rest if the crew was TOPS!! read more

I really need to revise my previous post. First of all, I have not received my gift card that was offered for my previous post, but that is not the worst of it. Twice I have been back to the dealership to have a tire fixed; it was constantly losing air. Twice, I was told it was because there was a nail in the tire. Really? Hummm... I wonder if I have a third nail in a tire, because on my way to work today, I got another warning that the same tire is again low. I absolutely don't have time for this. Another thing that I forgot when I posted my last review is that they NEVER have my car washed when I arrive to pick it up, so they either hastily give it what amounts to a rinse or I just take it dirty. Last week I received a notice stating that I had requested some required service not be done. It came with a blah, blah, blah about how important it is to have everything done. Well, I am not a mechanic, so when they ask, "What needs to be done?" I say, "Whatever you say needs to be done." When I contacted them about this, I was told that it was a mistake, that several people were using the same computer and that message was supposed to go to someone else. Huh? It had all my information and the strange thing about computers, is that it is IMPOSSIBLE to mix account information. But, whatever... The people are always nice, which is the only saving grace. Wish me luck in getting this tire fixed with all I have on my plate for the rest of the week... read more

I want to say that the Crown Kia Service area was 5 stars! John Heil, Service Advisor, helped me from the moment I pulled up with my daughters car and was very professional and helpful with her service issue. Thank you for being a great person and helping us diagnose the problem immediately and take care of it right away. We will be back !!! You ROCK! read more

Everything was a great experience here. I bought my company SUV car here last year and had my 1st annual maintenance done this month. The staff and car salesman and the crew in the service department were/are very pleasant and I plan on continuing my business with them when my lease is up on the SUV. read more

Anothe great job and quick service from this dealership. Provide courtesy shuttle so you run errands and they can pick you up within 10miles radius. Free carwash after the service. Driver is very accomodating. Michael S. Is my service advisor. Highly recommeded read more

Avoid. We were lied to twice before walking in the door. We wanted to reserve a 2022 Niro hybrid but were told we couldn't until January 4 because of the delivery date. When we went in January 4, the car was already reserved by somebody else. Then, after getting a quote to sell our trade in to Carmax, a manager called to see if we were satisfied with the salesman we were working with, we asked if we should sell it to Carmax and were told we'd get more trading it in at Crown Kia. Got there and their offer was $2,700 less than Carmax. Lie number 2. To top it off, one of the managers on duty said none of his managers would said that - basically calling us liars. So within 15 minutes of walking in the door we were lied to twice and called liars ourselves. Great way to treat customers who walked in with the intention of dropping $30,000+ on a new car. read more

Went this morning to get air in my kia's tires and have them look at my fuses. My radio quit working. I was ready to wait, as I am looking to trade and buy a new or gently used car. Specifically wanted to look at 2017 Kia Soul. Had to go into Service dept., as no one came out. There were 3 guys sitting around. Went to the desk and explained about fuse and tire pressure.They could air up my tires, but had no time to LOOK and see if I had a blown fuse. Take the cover off and peek. Made me an appt for NOV. 29 to look at a fuse. Not a place I would want to buy a car from. Lesson learned- you lost a sale! Advanced Auto looked for nothing. Took 3 minutes. Sorry Crown Kia and all Crown dealerships, you lost a sale because of poor customer service. read more

Sherry Vieira has been our service advisor at Crown Kia since we first purchased our vehicles there almost 10 years ago. She is top notch and the main reason we keep going back. We have owned 3 Kias, and Crown's service department is a great reason to keep buying more. read more

We bought our KIa Forte used from a private owner with very low mileage and a great price. the Other day I backed it up out of a parking space at Home Depot. When UI put it in drive nothing happened. I put it in park and then the automatic gear shift was frozen. I got it pushed into a space since it rolled even in park. We haven't had it serviced except oil changes for the two years we had it. The only place I knew to tow it was Crown Kia (also where it was originally bought ). The tow driver suggested the transmission cable came undone. John, the advisor that took care of it, was very forthcoming and friendly and told me on the phone that was the likely problem and mentioned it probably would need some bushing. He gave me a rough price on the first call and it turned out that was the problem. They had it fixed along with a KIA recall problem with the airbag system they did as well just for the part price by the next afternoon. I got a courtesy ride to the dealer from them and the car was washed and cleaned inside out without asking. The smooth service just made customers out of us! read more

I love my 2012 Kia Sorento. I bought it new at Crown Kia and have always kept up with the scheduled maintenance. It still is in wonderful condition. Sherry Vieira, a service coordinator, greets me by name, even if I haven't been there for months. She always make me feel welcome and thoroughly describes all work needed or completed. I'm always happy to go in there because of Sherry and her sunny disposition. In fact, my whole Sorento maintenance history has been so positive, I really wouldn't want to purchase another vehicle and have it serviced anywhere else. read more

My husband and I have a used Kia Soul from Crown. That was a good experience and so we went back to Crown for a new Kia Soul! Initially we had an appointment with John, but he was busy and handed us to Justin F. Justin was so friendly!! We had quite a bit to deal with as far as trade ins and credit. Justin was clear and patient with us. John also continued to check in and made sure we were getting what we needed. At first he suggested we look at a different car because it had better rebates. We looked, but really were only interested in the Soul. Justin made it work! I apologized for not being more open to the other car and Justin assured me that he wanted me to have a car we loved. He found us just what we wanted in a Soul. The financing was clear. The last time we bought a new car (at a different dealership) we told them we could only handle a certain payment and they said "no problem" but we ended up with a payment twice what we were expecting. At Crown Justin was clear about what he thought our payment would be and what our interest rate would be. Then we sat with Sasan Sahili. Sasan was so great. He explained everything we signed and really worked to make sure we understood what was going on instead of just saying, "sign here". He also was able to get us a payment and interest rate well below what we thought we could do. We were estatic!! He is obviously very good at what he does and feel lucky that we were able to work with him. The experience was very good. In the end Justin was busy and John (who we were originally supposed to work with) was available. John continued walking us through the process so we didn't have to wait. Now we have the car we wanted and will definitley head back to Crown Kia the next time we are looking for a new car. read more

Tried ordering a part through their "retail parts" dept... not only did the guy question my ability to know what I was ordering, then was told "no ordering parts over the phone, you must come in to order and sign for it and then it will take 2+ days to get in....oh and it's too late to order it today so there's that too." Srsly? wtf KIA? Considering I would have the credit card I pay with and my ID when picking up the part, are you telling me that EVERY part ordered by a customer REQUIRES them to travel to that dealership twice to get their parts? Not only that but this dealership wanted $23.00 more for the part than I had found it elsewhere, but I was still willing to pay the 46% markup (comparatively). Thanks for reaffirming the need for online retailers. read more

Crown Kia is the BEST! I have always had the best experience when taking my car there. Sherry has been my service Advisor the last 3 times and each time she just gets better. She always does what it takes to make sure that my car is serviced correct and on time. You can feel comfortable taking your car to them. read more

Excellent car buying experience with Blake Rexford. He was informative, understanding and the whole process went as smooth as can be. We never felt pressured or bamboozled. Would definitely suggest him to our friends/family. read more

Bob Shaw is the man to talk to! They have over 40 Financial institutions so bad credit is ok. They have a wonderful staff who use a no hassle approach. They have tons of inventory, with all of the Crown dealers they can almost always find what you want. Wether you are in the market for new or used Crown Kia is a great place! read more

Will Kattaria took care of us on Saturday. He was a very patient and understanding salesman. He and everyone else there went above and beyond for us! And I love my little Kia Soul!! Thanks guys!! read more

My Service Advisor, Eric Walls, gets two thumbs up. I never look forward to car maintenance. Eric's positive attitude was a change of pace. He made the process from check in to check out painless. Knowledgeable and never missed a best. read more

Awesome car buying experience! I brought my "TRUE CAR" price in and even negotiated down from there. Saved over $4500.00! Justin Erickson was my sales guy. No B.S. from this guy! read more

Crown Kia - Auto Repair Near Me - Pinellas Park, Florida

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Crown has run a number of get-you-in-the-door promotions. I was ready to buy a new car so I checked Crown's dealership twice. Both times the promotion prizes were "out", not a big problem. But the sales guys were unable to deal with any offers without a manager (who was at another branch). It was nuts but not a total turnoff. I checked out another dealer, they were on top of their game....and there were no games, so I bought a new car a few days later. I had an accident in my Honda, so I used this dealership for the bodywork. Very good job. They also made a list of things I should have done as soon as possible: I had them replace a big ticket item. Their list of other work seemed inflated, they made a big deal about how bad my brakes and rotors were. Pads "down to 3mm" didn't seem likely so I decided to do the job myself. So I drove home and decided to look at the brakes. I opened my trunk to get my socket set (always prepared for work on the road). A new socket set was gone. I called the dealership immediately. They said they checked the work stations but it wasn't there, nothing they would do. Stuff gets stolen......but I have had it. The next day I checked the brakes. Pads were at 8mm and the rotors were like new, no wear, no distortion. It's a very low mileage car and I never push it. They have a new promotion, advertising a trade deal "we are willing to give you $5,000 more than it's worth." Fool me twice......... This place appears to have a well run service department and the staff are very nice. But Crown has lost this customer for good. read more

This is my second time at this dealership for service and it really is a very pleasant experience. No one tried to sell me anything I didn't need and in fact worked to save me money and take care of the important safety needs for my vehicle. My service guy was Michael and again he was courteous, helpful and efficient. I didn't use the complementary amenities because their shuttle took me back-and-forth to my home which was extremely nice as well. read more

Eric Walls, in Service, was very professional and courteous from the very beginning. I had to leave my car at the dealership because my battery died, and they were booked 2 weeks out. Yet, I got my car back in a week :-) He was able to answer all my questions and made sure to check if any of the issues I was having were under warranty. I highly recommend Eric Walls for his great customer service skills. My car was washed, and he walked me out to my car (definitely didn't expect that service)! read more

Recently moved from Cincinnati to St. Petersburg and have enjoyed excellent sales and service from Jeff Wyler (Cinti) over the past 10-15 years. I am pleased to say that Crown Kia (St. Pete) offered me outstanding service when I brought my car in for maintenance. The service dept. kept me informed every 20 minutes and the costs were minimal...with a car wash to top it off. Thank you Crown, I will return. read more

We just had our 1st experience with service for our 2020 KIA Soul. Dominic was very nice and very prompt at getting my paper work printed for me. The service was for oil change and putting our XLine badge on the car, they also fixed a recall we didn't even know about! The service was done with the 2 hour window and they even washed the car! So happy with our service Ronda Greenlee-Mish read more

A big thanks to the people involved in the whole process to make posible to check & service my vehicle, very customer friendly. I have been using there services for more than 7 years and I am very satisfied, plus my Kia Optima is the best car I ever have. read more

My Service Advisor was a Mr. Michael N. Stephens who assisted me in a courteous and timely manner. He was very knowledgeable and kept me well informed on the status of my car's maintenance. He addressed all of my concerns and gave me an estimate of the cost and time to perform the required maintenance. Thank you for your attention to my needs and the quick service provided. read more

These people sold me a dream and then text me $10,000 in charges without telling me and acting like they were giving me a deal. Read the fine print read everything they give you because they are robbing you. I would never refer anybody to them. I bought a $21,000 car and it cost me $44,000 after the finance charge that they didn't tell me about and all the taxes and fees they added in. I put $10,000 down after they talked me into it, and all of that went to taxes and f****** fees. read more