One star rating is too generous. I had a service appointment for my LC500 at the Crown Lexus on 7/24/24 at 0900 hours. I stopped behind a parked vehicle. I exited from my car when a female attendant greeted me at the curb. She took my information and placed the service cone and a folder containing paperwork on my windshield. She then wrote time of arrival and appointment on the side window. She asked me to wait by my car for a service rep. As I waited, a young male attendant who stood further in the driveway waived at me and told me to pull forward to where a podium was located. I got back in my car and pulled forward, parked, and turned off the ignition. As I was getting out of the car, this male attendant then told me, "You gonna have to stop behind the stop sign" in a condescending and disrespectful manner with smirk. He was disrespectful, rude, and unprofessional. I walked into the service floor and talked to a guy behind the desk. He came out and apologized, but I was not confident he would address the ignorance of the male attendant. As I walked out to my car, a male wearing mechanic's uniform, approached me and ask, "What is going on here?" in a confrontational tone. I was absolutely appalled and astonished by the utter lack of respect and courtesy of Crown Lexus service reps. I was never treated this way at any other dealership. This can't be an isolated issue at this dealership. In my opinion, there must be a deeper issue of lack of leadership and management oversight. Needless to say, I cancelled my service and quickly fled from this horrible repair shop. I can't trust them with my car. There are many other Lexus dealers that I can choose from, and I will never go back to the Crown Lexus. read more

I tried to leave a review and I'm not sure if it was deleted, but I wanted to make sure it was recorded. Ive been coming here for 3 years now and had no issues. Found out they moved the sales rep to different department and immediately experienced the service that comes From the rest of the dept, which is the quintessential service you would get from money driven sales reps. I went in for a "routine check up" and insisted I didn't need new tires, brakes, etc. I was quoted like $850. Sales rep didn't seem like she was playing attention and looked like she was disinterested by the lack of sales she will receive. I said please don't text me to up sell, I will be on the golf course and don't want any more products. Of course I immediately get a text to up sell me for brakes, tires, etc. I declined. I get back to the dealership and get to the counter and they racked up like $5,000 in charges. Cashier says they put on new tires, brakes, etc. I said, I need to talk to someone. There's been a mistake. She says go find someone! In shock, I wave a sales rep down and explain my story and was about to sit down and he says, "you may NOT have a seat. This is above my pay grade." Then walks me to the manager. They go on and on about the text, which clearly shows I tried to decline. They said they can't locate the brakes so I'm forced to buy them but the tires they can find. Ended up paying for brakes I didn't need. Never going back again. Terrible sales ethics and service. read more

Christian Santos is an excellent service advisor who helped me as soon as I got to the dealership. Told him what the issue was with my vehicle, he explained the process to me in detail and took care of me right away until my issue was resolved. read more

Please read this before you consider stepping foot into this dealership. The sales team at this specific Lexus dealership are the most lazy/incompetent/clueless individuals I've ever come across. They do not deliver on their promises and give you the run around. Avoid going here at all costs. It is worth the time to drive further to Longo Lexus or Cerritos Lexus to avoid yourself a headache. read more

From the time she approached me in my car until I paid for my service, Alyssa delivered TOP NOTCH service. It was with a big smile and helpfulness that brightened my day!! I will look for her when I bring in my other Lexus for service!! 5 Star rating from me! read more

Excellent service on my 2007 Lexus LS 460 on my oil change and inspection of my vehicle.

We unexpectedly bought a 2024 RX350h last Saturday at Crown Lexus. We were greeted by a charming sales lady named Jackie. She was new at the dealership and was very pleasant and helpful as we spent some time test driving and going over the benefits of the Lexus brand. Her enthusiasm and positive spirit was definitely a factor in our decision to go ahead and purchase our new RX. It is a fabulous car. I was very apprehensive about purchasing so spontaneously, but after driving the car over the past few days, I am convinced we made the right decision! Thank you Jackie and Crown Lexus for getting us into this new chapter of luxury driving! read more

I'm so disappointed. The manager was supposed to call me back to work out a deal and she never did, after saying she would. I'll never buy a vehicle from there. They don't care. read more

Disgusted with the sales service I received from your dealership. TI originally found a car on cars.com and emailed their general inbox. I started the email chain on November 29th trying to get a price for transport, etc. I did not get a timely response so i emailed the assistant and asked for a different sales rep that would reply to me to purchase this car. After that, the sales rep called me finally and I was told I could go to any Sonic Dealership in CO and get the process started on purchasing, however I would lose the Certified status as it would not be purchased through Lexus, it would be through another dealer. I did not want to lose the certified status so i called your general phone line and got a different sales rep and she was very helpful. She was ready to get the quote and everything setup but then she was told the car was sold. At this point I am furious since due to the lack of response on Crown Lexus, I was not able to purchase the GX that fit my needs. After a few days, i get a general email from Crown Lexus saying there was a price drop again and the car was not sold. I then immediately called one of the Sonic Dealerships in Colorado to get the process started. The car still shows available yet they are being told it was sold. At this point I have no faith in what your dealership tells me. This is my 4th Lexus I am trying to purchase but this has hands down been the worst experience I have EVER received. read more

My second car purchase from crown Lexus. This time Ray got me out in 45 minutes with a crazy deal in this market! Also got that great 5.75 Lexus prime interest rate! So happy the deal Ray lined me up with! Other dealers don't work with you on price!! Thank you again!! read more

Truly a crown jewel of service! super friendly, professional, and helpful Staff. we had our car serviced there and since we were late to our plans, the gentleman who was helping us gave us a loaner car for the weekend even though we forgot to make earlier arrangements. Super happy with the service here read more

Crown Lexus - IS300 as a loaner car for the weekend! - Auto Repair Near Me - Ontario, California

Val was very helpful in the purchase and the selection of a new vehicle. Our RX 450+ is excellent

Best experience for a first time buyer, I went in with an intention of what I was looking for but unsure if I was ready for a car, meeting Francis and the whole team was the BEST and COMFORTING experience I've had! Made me feel welcomed and not overwhelmed, these people don't work on commission, just made me feel well taken care of and non pressured, Francis was very helping, so cheerful and by far the only person I would say not only cares for your liking but also good with advice and helpful with your options! I would definitely come back once I'm ready to do bigger and better!! read more

Crown Lexus - Auto Repair Near Me - Ontario, California

AVOID AVOID AVOID! I would strongly advise avoiding this location if possible. I brought my car in on Tuesday at 12pm for an oil change and to have them investigate an issue with my trunk not opening. George "Jr." assured me he would look into it and get back to me. He also mentioned that my car was due for two additional services, so I agreed to have everything taken care of while it was there. I dropped off my car at 11:45am and went about my day. At 2:58pm, I texted the number I'd been given to check on the status of my vehicle. I was told the technicians were still working on it, and after that I heard nothing else. Around 5pm, I called for an update after receiving a missed call, only to be told that George had already left for the day and my car was still being worked on. At that point, I decided to go to the location in person around 6pm. His coworkers seemed confused because no one knew what was going on with my vehicle and they had to call him for clarification. When they reached him, George lied, claiming he must have texted the wrong number and repeated a completely different number to me. Him having the "wrong number" was a straight up lie, especially since i had a missed call from him at 5:03 which is why I called the location back! He literally could have COMMUNICATED and left a voicemail letting me know about what was going on with my vehicle but instead he created a huge mess. So at 6pm my husband and I go to the location because it's been 6hrs, services close at 7, was never told my car had to stay, so like any normal person I went to the location to pick up my vehicle. Once my husband and I got there we were left standing there with no clear answers about whether the oil change or any of the other services had even been completed. The whole situation was incredibly frustrating. They offered me a loaner car, which seemed to be an attempt to smooth things over, but when I declined, it felt like I was being blamed for the confusion. It's difficult to justify spending hundreds of dollars on services at this location only to be treated so poorly. This entire situation was handled poorly. The only person who at least tried to handle the situation professionally was some guy named Frank but even he didn't care. When I went in to pick up my car the next day (mind you I had to text George first again because his communication is terrible) I walked completely past him because I didn't want to hear his little apology spiel. THEN George had the audacity to text me for a 5 star review after I picked up my vehicle lol. They just care about their bonuses. Overall, this experience was TERRIBLE, and I cannot recommend this place to anyone. read more

The car my father ordered is taking too long to arrive, fine, full refund is available and it's not the dealers fault. However, when we came it, one of the ladies behind the desk was extremely passive aggressive towards us. Asking all kinds of questions when we're very clear on getting our deposit back. She then send us to "wait". If we didn't approach the desk again after 20 min we would've sat there all day because no one was going to get our deposit back. Everyone else there was very nice tho! read more

What an amazing experience with the service department. Alyssa White is highly communicative and prompt. She set up my service appointment, arranged for a loaner, and texted me as my car was being fixed. I appreciated her updating me and giving me warning as to when my vehicle was going to be completed. She was professional, personable, and knowledgeable. I will definitely be bringing my car back here in the future. read more

If I could give it no stars I would. Today I came in with my daughter and a guy named frank assisted. I can say that I was in sales and I know how they add things and jack up prices. So when frank presented the numbers I called my brother in law and he chatted with frank and called "bs" frank was mad to say the least and when i was told not to sign and asked for my car keys back Frank left and never came back leaving my daughter and I to sit there until i had to go ask someone for my keys and when i told her a guy was helping me she named Frank of all the men so it tells me this is a pattern for him! Due to that experience i will not buy a Lexus. Frank was very pushy and wanted me to make a decision without my husband and I switched it on him and said how would you feel if your wife pulled that? He stated well where is your husband? I said at work! I have thick skin and did sales but this was another level of disrespect, immature and childish when he didn't get what he wanted he stormed off that way! read more

Update: after emailing them and I was contacted by the sales manager and told that they would honor the certification of this vehicle at no cost to me. I purchased the car later the same day, no complaints so far. Super disappointed with this dealership. I never had the pleasure of actually coming to the physical location, I found a car I loved online, a Certified Pre Owned NX. I applied online, they ran my credit, called to let me know I was approved for the car. However, upon discussing further the sales associate, Angelica, told me that the car is NO LONGER certified, I can pay a total of $1,900 to have the car REcertified. As of writing this review- the car is still listed as a certified pre owned (see screenshot). Lexus has a such an amazing certification process that it would be silly to not buy a certified vehicle from them. Anyway. Super disappointing that they ran my credit (now lessening my score if I look elsewhere), and won't honor the car certification that I see online. read more

Crown Lexus - Certified pre owned vehicle but they want me to pay to certify again. - Auto Repair Near Me - Ontario, California

This is my second Lexus I purchased from Crown Lexus. First experience was great. This experience was great as well! My lease was up I was in and out knew the car I wanted but I also do lots of research before I go in so it wasn't much for me to do. Krista was helpful she reached out to me since my lease was ending soon. Decided to g we a new vehicle, completed the application online. Went in already approved and ready to go! Even better my Lexus was in such good shape I have positive equity. Justin very helpful great job. Eugene and Marissa as well. read more

I just want to thank Tiffany for helping me purchase my IS 200T with her patience, persistence, and determination I was able to walk off the lot in less than 2 hours. Her jovial personality, and her customer service made the purchase even more worthwhile !! I also want to thank Camie and the whole team at Crown Lexus that helped me achieve this thank you for great hospitality and customer service. read more

Not a good business went to check out a truck tried getting a good deal would not budge on any kind of deal. Would not listen to any of my suggestions. They wanted 9000 down on top of trying to lowball me on my trade in truck They let $45,000 walk out the door of pure stubbornness not to mention driving out there 2 hours just for them to say no to a great deal F this place. read more

Brought my car in for maintenance for 4 years only to find out that they only rotated my tires once even though I bring it in every 5,000 miles. I only found out because I finally decided to go to a different service provider. Tire rotation should not have to be asked for if I'm coming in for a full maintenance. The new place I went to also showed me that my spark plugs didn't have to be changed until 120,000 miles, but Crown Lexus pressured me into replacing it at 51,000 miles and I was told that I was "overdue". Never coming back here and never recommending. read more

I would post a review of 0 stars but that's not an option. The salesmen lie to you about the whole trade in process. My husband and I recent traded in a mustang for a Tahoe and we were promised by the salesman that we would get a check for the remainder amount since we didn't put the whole pay off towards the Dow payment, we were promised that a check would be overnighted to us. It's been a month and we haven't received our check and when calling they said "corporate usually cuts the checks and it takes about 4- 6 weeks." If we would've known this I would have sold my car to Carmax and gotten a check from there then started the process. They were very eager to get us to sign the paperwork without explaining the whole trade-in process. There was a lot of miscommunication between the salesmen and the managers. We would have left and bought a car elsewhere but this was the only place we found a used Tahoe for a reasonable price. This whole dealership needs to get their act together and agree on what the customers are informed. We will definitely NOT be purchasing another vehicle from this dealership. read more

Fernando from parts was SO helpful. Very patient and honest. Made our purchase very quick!

Service department scheduling is poorly managed. Overbooking causes unhappy customers. Duh!?! Service manager needs to be fired. This place is a joke! read more

Not to get into a long, drawn out story, but there was a discrepancy with the maintenance schedule on my car that I took in for its regular maintenance by no fault of the person in the service department that help me today. She did everything in her power to right the situation (which she was successful at doing). I just want to thank you again Alyssa. And to Crown Lexus, you have a valuable employee and your customer service has always been top notch. read more

Best car buying experience BY FAR. Hands down from start to finish. We recently purchased our used Mercedes Benz. We worked with Abel and he was so professional, helpful and courteous. I can't praise him enough. Kammy and Abel worked with us to get the deal we needed and worked for our family. Abel made sure to have the car ready for us all in a timely manner. He went above and beyond and more then I could have expected. Thank you Crown Lexus you guys are awesome!! read more

Crown Lexus - Auto Repair Near Me - Ontario, California

I bought my SUV here a few months back and had to say it was a better experience than the last time I was here. Abel was great helped me in every way possible and was on top of his game. I was eyeing a car that about 5 people wanted and was able to snag it up asap! Abel also drove my other car home since I didn't do a trade in. If you go here ask for Abel you will get 5 star service from him! read more

Crown Lexus - Lexus GX 460 my new ride - Auto Repair Near Me - Ontario, California

There are still good people and honest mechanics in the world....Chow at Crown Lexus is definitely one of them. He was friendly and kind. I came in to fix my key and asked a couple of questions regarding other issues with my car. Chow was honest and super helpful. Thank you Chow, I appreciate you and will definitely be requesting your service in the future. read more

Crown Lexus robbed me. They told me I need 2 tires and a wheel alignment on my 2022 ES 350 Lexus with only 25k miles on it. And it would cost $900+ I left my car there and returned the next day to find out they put 4 tires instead without my permission. I asked if the tires were under warranty they said no, Costing $1451. I was so pissed. I will be contacting corporate. read more

Brought my car in for regular maintenance. As I'm waiting... they suggest I have things done to the car that are ridiculous. I'm not a car person but, recognized the bs. Long story short, I got a call from service writer today, following a survey. She was not confused, simply caught in the middle trying to sell me stuff that is not needed. I suggested the Service Manager contact me as I have a lot to say. No surprise, no call or urgency in talking with a financially sound, credible business person. I dare the General Manager to call me as the Service Manager didn't respond. In the end, the concept is simple...Long time customer that had options. This store needs to do better. read more

Ugh. The services department is the absolute worst. Aside from Glen, the services department, collectively, blow. There is an extreme disregard for customer service here. Really rude service workers. If I'm paying for a service that's a complete rip-off off, I deserve to at least be given some form of respectable treatment. It is completely unacceptable to bring my car back in complete filth (white marks all over my seats, wheel and driver door as well as crap all over the floor). Also, don't offer complimentary washes if your workers are going to say "they didn't have time" to do it. Take your car elsewhere / don't purchase a car from here. Disappointed. read more

My husband bought me a pre-owned Lexus LS460L a little over 2 years ago...about 2 weeks after we bought it, we brought it in to Crown Lexus for a pre-owned inspection to make sure everything was okay. We got assigned to Tony H....which is one of the service writers there. For the past 2 years, Tony has been our "go to guy" for everything when it came to my car. He always gave us honest answers and gave the best recommendations for our car. All the other service writers were great as well, but Tony always went above and beyond for us! We couldn't have asked for better service! We highly recommend getting your Lexus serviced at Crown Lexus and highly recommend asking for Tony! read more

I'm not sure what would warrant a 5-star rating for any car buying experience... but I will say overall it was good. We purchased a use car from this lot. Everyone was helpful and patient as we decided on the car...up until time of how/when to buy. It felt pressured and not on our timeline. At a moment of stress too in figuring out timelines as we had to get home for other responsibilities - they sold us extra warranty but passed it on as "we're giving you..". After I came home and read further the fine print, it was definitely an additional charge... but that's their jobs at thee end of the day?? Oh well...we love our car. We'll just have to see if this hidden upsell on warranty that we caught their bait will be worth it. read more

Settle in.. this is my review of the car buying process that took nearly 5 hrs! I was in town visiting family, I live in Reno Nevada. I have been on the look out for a car for several months and had some specific wants (roof rack, tow hitch, hybrid, either a UX or NX, and looking to get a good value to trade in my current CT200h). Since I was in town, I decided to check out their inventory and low and behold they had a certified preowned that fit the bill. I sent a message via the internet sales site and completed the online application to save time. According to the site this would save me at least 1.5 hrs of time in the dealership. Hoping I can get in and out in under two hours. I was contacted via phone and scheduled an appointment for the next day with Michele. I arrived on time with my Mom, I knew exactly what I was looking for, asked to take it for a test drive (this was at 5:30 pm on a Monday). Several minutes later she came back with the keys and we went for the test drive. It was a rather short test drive. I wasn't able to take it on the freeway, just a short mile loop around the dealership area. A little disappointing, but fine. I mentioned again (as I had in my online application) that I was interested in trading in my car as part of the purchase. It was at least 30 min before my keys were taken for the evaluation. We had waited in the temporary sales trailer (there is currently construction going on, so the transactions are taking place in a trailer) this whole time with no offer of a beverage or anything. (quite the difference from my home Lexus dealership in Reno) It was quite some time before a guy came back to give me their offer for my trade in. It was quite low in my opinion, and the reasoning was easily disputed in my opinion for some minor cosmetic issues. In the end they did give me what I asked for on my trade in... it's frustrating to have to haggle over stuff like this. Clearly I am here to make a deal for a more expensive car, be fair and even more generous on the trade in value. Once we get past that, it was still some more time before Michele returned to continue the discussion with the application to be completed (that I had already completed online, but had to do again for some reason). More time lost. She goes back to the unknown for a while. She comes back.. at this point it is now 8pm and I am beginning to get hangry and frustrated that this is taking so long. I offer to come back the next day so that they can work out what ever they need to so i can just sign paperwork and drive off, as they seem busy, and I need to eat, and it is getting late. They do not agree. I mention that I am leaving to at least go eat while they work on paperwork. BTW, we had to ask for some water.. how crazy is that, there for two hours and had to ask for something to drink at a Lexus dealership. SMH Come back 30 min later and again we wait... finally around 9:15 a guy comes with paperwork to be signed. I sign hoping we are done. Nope.. now is the sales pitch for addons that I don't need. more time lost. paperwork needs to be reprinted to remove the stuff I dont want/need. Alas, the final docs, I have signed, initialed, and removed my belongings from my car. Now I wait again... my new to me car is still being washed....geeze... Finally 10:15pm!!! just shy of 5 hrs... and I get to drive away in my new to me car. I have never had this process take so long. It's not like I was looking at multiple cars, it was only one. I knew what I wanted, I took the steps to complete the online application. I made the appointment. I came with all the information prepared. Not sure what else I could have done to make their job easier and to save myself the headache. Honestly, I wish that I could have had them transfer the car to my home dealership in Reno, NV and dealt with them instead. I'm certain it would have gone much quicker and I would have been offered a beverage and snack. To clarify... no one was rude, everyone I dealt with was professional.. just that the process overall needs an overhaul. It should not take this long to buy a car! read more

Absolutely love this dealership! My mom has bought from them and now it's my turn! After shopping around I chose to go with Crown Lexus because of their amazing customer care. My sales guy was Eugene and he treated us like family, worked with us on our team to get the exact car I wanted with the best deal. Not once did he get annoyed by our back and fourth and even offered to drive all the way to Beverly Hills to pick up the car I wanted. Because of Eugene I had an amazing first car buying experience and wouldn't choose to go anywhere else. Trust me when I say this Lexus dealership is THE most professional and they treat their customers like welcomed guests. Thank you Crown Lexus for helping me find my first car! read more

Crown Lexus - This is the greatest sales man, Eugene! Love him!! - Auto Repair Near Me - Ontario, California

Big thanks to Francis Tanglao for making our purchase one of the best experience and easiest as it can be. In and out like promised. Excellent customer service! Thank you read more

They are professional, friendly and efficient team. I get the same constant service every time!

Been a customer for a couple of years and the service is always great! They are on top of everything and really good at communicating when a service is getting done! Love this place read more

True to their word, we Experienced Amazing! We called Francis Tanglao for a car for our son. He listened to our wants and needs. He asked questions to make sure he understands what we are looking for. He gave us recommendations when we asked. He told us he will help us and he sure did! Few days after, he called us and got us our perfect car. No hassle. No pressure. No drama. Very easy and fast process. Francis Tanglao went way above and beyond our expectations. Will contact him again for future cars read more