Love trying the new flavors!! This location always has a line but for good reason! Cute little shop in the plaza :)

I have been going here since 2021 and have never ever ever had a bad cookie. They are the best. I use them at times as rewards for my students and they love them!!! read more

The girls here were awesome! Cookies and 3 leches was great! I was also able to try the customer pick, the strawberry crumb cake.... Super delicious! Thank you! read more

Order was filled very quickly. We purchased a mini 6 pack. Really enjoyed our purchase

The cookies were delicious. Going to have to give them 5 big booms. Boom! Boom! Boom! Boom! Boom! The kiosk was super easy to use and the employee got me my box super quickly. Store looked clean and the bakery section was neat. read more

Good service, but just realized my points have not been updated for the last 2 visits

so good their cookies are sooo bomb and amazing theyre chubky and sweet and delicious rahhh

Cinnamon Toast Crunch - My least favorite of this haul. The cookie is sugar cookie, but it lacked flavor. I liked the frosting and cereal on top of the cookie. Fruity Pebbles - Also a sugar cookie, but not heavy on the cinnamon. I liked the cereal topping on it. Cornflake Marshmallow - Oddly enough, I liked this one a lot. It's not necessarily a cookie, but similar to a Rice Crispy texture. Milk Chocolate Chip - This is always a favorite of mine. It is their classic and highly recommended. This location is insanely busy with all the businesses in the plaza, but there isn't too long of a wait. Another plus is that you can order at the kiosk if you do not want to wait in line for the register. read more

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Yummy cookies. The Riverside location has a modern, and cheerful vibe. Service is friendly and quick. Cookies are fresh, warm, and delicious. Love the rotating weekly flavors! read more

I'm like everyone right now, I couldn't wait to try crumbl! Finally back in the area and we stopped by to give it a try. When you walk in there are two options to order. Make line in the queue to the front counter or in the tablets mounted to the walls on the right. We used the tablet and it being our first time - it's pretty user friendly. You go through the menu and select the quantities you want then the cookies you want in your box. Then you put your name, pay and wait for it to be called. Within minutes our name was called and we got a box of fresh hot cookies. I GET THE HYPE. The cookies were all amazing in their own right and I love that it's a changing menu weekly. I can't wait to try more! read more

Crumbl - Riverside - Bakeries Near Me - Riverside, California

What a disservice to your customers +their time. How hard is it to update your store hours? If you don't open at 8 am UPDATE YOUR STORE HOURS. Not everyone is glued to their phone. If your storefront states 8 am then you should be open at 8! Horrible service for an almost $7 cookie! read more

Crumbl - Riverside - The WRONG store hours! Waste of my time. - Bakeries Near Me - Riverside, California

Store is clean and orders come out prompt with getting orders out. No complaints. Cookies are good.

The past few times I have been here were quite disappointing to say the least. However, this most recent visit was awful. I opened the box immediately and the chocolate sauce and mousse on the skillet cookie was not as advertised. I ordered on the app and walked into the store within seconds, it was a little too fast. The cookies were very lazily made for no other customers being present. The overall workplace was not the cleanest. It was much worst once I got home and tried the cookies -- the skillet cookies were as hard as a rock, as if it had been sitting out for days and the mousse cream had an awful taste that tasted like it had been sitting out or gone bad. The first time I had the skillet cookies at another location was much better and this was not the same taste at all. It was not edible at all, and what a waste for such expensive cookies. read more

Crumbl - Riverside - Skillet Cookie - Bakeries Near Me - Riverside, California

This crumbl is pretty good. I love the cookies but the line is also too long! Don't eat too many or your stomach will hurt, sometimes worth the pain. Would o go out of my way to recommend? No. read more

Overpriced & horrible customer service! $5 for a mediocre Cookie? Asked one of the girls to help me fill my order & she flipped computer around at the front counter & then said she had to fold boxes. Said they were self-serve! Said her name was Maritza, but her attitude was unfriendly & rude. Yikes! How anyone spends money here is crazy. Undercooked rocky road flavor with no marshmallow cream? Don't buy cookies here, stuck to box & fell apart when I tried to grab! Customer service should be more grateful to spend $ on these cheap cookies! read more

Crumbl - Riverside - Crumbl Fumble! - Bakeries Near Me - Riverside, California

I've never been to this place, so I thought I'd bring my daughter for a treat. I had no idea how to order so I waited in line and as people picked up orders I was continually being ignored.... I can't review on the deserts, since I didn't get a chance to try them, but I will leave a review on the HORRIBLE customer service. read more

Employees here are always really nice... depends on the time of day you come by but usually quick and easy around noon. My go-to Crumble!

Unfortunately, I've been introduced to Crumbl. It's unfortunate because I cannot stop going! Their cookies are out of this world. I've gone just about every week since they have opened because their cookies change weekly and they never disappoint! Their breakfast themed cookies were a definite favorite but if you happen to catch their churro cookie or their cornbread cookie...it will change your life! Their staff works like a well greased machine! Give them a try you will not be disappointed! read more

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Overall, it's a good place to pop in quickly and grab a quick sweet treat. Their packaging is cute and would make a nice small gift for anyone. I'm sure I'll be back to try more flavors. The cookies were all delicious and definitely lived up to the hype I'd seen/read/heard about. I ordered all six flavors they had available - the 2 flavors that are always there: Milk Chocolate chip and Classic Sugar, and this week's flavors of the week: Oatmeal Chocolate Chip Muffin, Peanut Butter Ft. Muddy Buddies, Midnight Mint, and Key Lime Pie. I love that they switch out the flavors weekly, so you can always pop in and try something new/unique. Our family of four did a full tasting and enjoyed them all. Since they're huge cookies, we still had about 1/2 of each cookie left to snack on later. The customer service was okay, but nothing overly friendly. It wasn't busy when we were there. They had at least 5 or 6 employees working in sight, and only 1 seemed happy/enjoying their job;the others just kind of just systematically moved about doing what they were doing. I know they're working, and wearing masks, but when you have a clear view of everyone in the store it adds to the impression. A quick glance up with a smile or just a friendly hello would go a long way in making customers feeling more welcome. Especially since my 4 year old and 7 year old were with me, and were so excited to be able to see what was going on. My 4 year old was even waving at the people preparing the dough and they just ignored him completely. read more

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Since it's been awhile I decided to give Crumbl Cookies another try. On this visit, I decided to try the Lemon Cheesecake Cookie, & Rocky Road Cookie. Unfortunately, the lemon cheesecake cookie got smashed in the box some of the lemon curd got pushed to the side which left the a messy cookie =[. All in all the lemon cookie had good flavor, nice consistency I wish the lemon curd was more tart it was too sweet. I give it a 7 1/2 out of 10. Now onto the Rocky Road Cookie. This cookie is not too sweet, is kind of bitter. It's loaded with almonds has a dark chocolate drizzle, and marshmallow in the middle. The cookie was just ok I give it a 5.8 out of 10. Ofc, I will be back I'm looking forward to the new flavors! read more

Crumbl - Riverside - Honestly, I'm bummed they smashed my Lemon Cheesecake Cookie! The other cookie is Rocky Road - Bakeries Near Me - Riverside, California

This location continues to go down hill. The cookies get worse and worse. I kept going to this location to get cookies for my students and employees, but there is always a quality issue. Today in particular was the customer pick day, and my favorite cookie was on their menu (strawberry ice cream bar). When I got the cookies they had no topping, so when the employee asked me if they looked okay I asked if I could get a bit more of the topping since they look bleak and not how they usually are. She was new and was sweet and said she was going to ask. The baker in the back looked at them, looked at me and "whispered" not they look fine. The girl nervously walked back to me and I told her it was okay and wasn't her fault (she didn't decorate the cookies, the girl in the back did) and I told her not to worry that I would just go to another store and get what I actually paid for and the girl in the back proceeded to roll her eyes. As a person with 14+ years in customer service and hospitality this was completely uncalled for. I had just asked cause this was the first time I had ever gotten cookies that didn't look anywhere near what the photo shows and how I've received this exact cookie in the past. Needless to say I will not be going back to this location and would rather drive the extra 20 minutes to the Eastvale or Redlands locations. read more

Very nice staff! The location is tough because it is in a VERY busy mall with no parking nearby. Fortunately I place a mobile order and a very kind young man ran my order out to my car while I was parked semi legally My cookies were amazing! Fresh, soft, chewy and delicious! This is definitely a special occasion treat as the cookies are pricey. The good news is they are large and can be shared by cutting in 4 decent sized pieces. Buy the fun cookie "cutter" if they have them in stock. Overall, I recommend Crumbl and will likely seek one out near my house that has easier access. read more

Delicious cookies. The peanut butter or dark chocolate cookies are our favorites. We prefer the freshly baked versus the cold ones. But they do come up with some interesting seasonal options, like pumpkin pie during October-November. read more

Really good cookies they are the best and needs to be more stores around the world It was very delicious the service at the Crumbl commies was amazing and yeah read more

Crumbl - Riverside - Bakeries Near Me - Riverside, California

heyhihello yoyoyoyoyo we went at like 9pm & there was no more milk choco cookies! first time trying crumbl & we got the lemon cupcake and it was a good 7.3/10 LOL id definitely come back to try more shit & prolly get the bigger boxes bc one cookie was alr $5 gaWLEEE anywho the cashier, emma, was nice n chill B) we came in our pjs right when some cheerleaders left the building and emma literally saved my friend from choking on the cookie and i think she had orange ish hair? not sure but she was a lifesaver and deserves a raise and a bonus and a promotion. if u read this far then u get a cookie thx for listening to my ted talk bye read more

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Cookies taste great but never look like they are supposed to. I do love the fact that they now have curbside service

Really delicious cookies. A must go to the dessert store. It has a really great ambiance. Great service. read more

Very friendly and knowledgeable staff. Fresh cookies and Freakier Friday was very good.

These cookies are hit and miss!!! Buuuut Crumbl has me and my bf hooked!! We spend about $100.00 on Crumbl a month!!! We know.. we know it's terrible!!!! Doesn't help that we live 5 minutes from the riverside plaza either lol. read more

Crumbl - Riverside - Only got 2 of this weeks flavors!! Chocolate Crumb Ft Oreo.. Wonka's Wildly Wonderful Red Velvetty..& Black Forest 12.11.23 -12.17.23 - Bakeries Near Me - Riverside, California

My favorite place always got the fire cookies my favorite is the original pink and the birthday cake cookie.

This place is always a favorite of me and my daughters when we go to the Plaza, no matter what we have to make a stop for cookies. The one thing I can say about this place is that the flavors always change. If you are looking for a certain cookie you might want to check the menu before going just to make sure they have them. read more

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Unfortunately, the reason for the 1 star is due to the woman who checked me out, Katie. She didn't even acknowledge me when I walked in and waited at the front desk. I was picking up an order that was supposed to be ready at 9:00am. Then another person came in and for a pickup and she started serving her instead. Then she finally went back to me after moving almost purposely slowly and it is now 9:21. She was very grumpy and told me the one cookie was piping hot out of the oven but she proceeded to place it next to my other cookies that were chilled. I asked if the hot cookie could be perhaps in a separate container but she just put one of the cold ones in another container. She also forgot to put the bow and birthday sticker I paid for so when I asked about it she was southern so unhappily and very slowly put the sticker on and then griped about how the bows were the Bain of her existence before asking another staff to do the bow. Just not a very happy or even content person to be working at a happy cookie shop like this...just disappointing and didn't feel welcome so won't be back. read more

Horrible service every time i go in. I have not once been greeted when arrived nor asked if im picking up a order. Also when asking if cookies that are out of stock will be back that day i am usually told no or yea but they do not know when. I picked a 12 pck up for a business meeting the other day and i got these.. read more

Crumbl - Riverside - Some messed up cookies once again :D - Bakeries Near Me - Riverside, California

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You can never go wrong with the chocolate chip cookie. .

I went for my T-Mobile Tuesday cookie and they said they have only enough for their pre-orders.?So they have em but they can't give em to us.Isn't that false advertisement? read more

Pre-ordered cookies for my daughters birthday dinner. Got to the shop and waited 30 minutes without moving up in the queue. Was told everyone else in line had also already preordered (despite them taking in shop orders at the counter), and it would be another hour. Even if we had waited, the special chocolate cake flavor we had specifically ordered was sold out upon our arrival. The staff wasn't interested in smoothing things over and brushed off my concerns. I've always loved crumbl but this location has lost me as a customer. read more

This location is truly the worst. They are constantly sold out of all cookies it doesn't matter what time of day it is. I don't know what is going on at this location or why they can't keep up with demand but they need a serious management overhaul. One time I called in the early evening on a Saturday asking if they would be restocking any cookies for the rest of the night. Their response was "Probably not, we're focusing on next week's menu." Lol what do you mean you're focusing on next week when you can't even meet demand for this week? Needs new management ASAP. read more

Crumbl - Riverside - Bakeries Near Me - Riverside, California

Oct 21-26 week - my daughter and I order almost every week and we are so disappointed this week. I have to admit this location is now rundown, with lazy workers and this location doesn't look clean compared to other locations. Our order looked rushed and nothing like what was advertised on the website. Very disappointing. Customers pay too much for this kind of service. Do better! read more

Crumbl - Riverside - Bakeries Near Me - Riverside, California

In 2022 rhe cookie would touch each corner of the box so I didn't mind paying the $3.25 but the prices keep getting higher and the cookies keep shrinking. I use to go in at least once a week until they just weren't worth it anymore. You could improve maybe stop raising the price all the time and stop making the cookies smaller. I wouldn't mind paying the $4.99 maybe but for a cookie that is worth it not a small cookie that is poorly made. read more

First time here and using the app so the best way to come pick up your order. Highly recommend it. Pricey but good stuff