I spoke with Ray about setting up a service call for a refrigerator/freezer repair for not properly…read morecooling, he couldn't have been easier to talk to. The day of the appointment he called prior to coming, and as he troubleshot the situation he clearly explained every option and how things may have gotten that way. I was really impressed, and will definitely be using his business again and/or recommending for friends and family. A+

Absolutely horrible customer service. The office manager accused me of trying to avoid payment when…read moreit was their failure to communicate payment options as the issue. As a repeat customer, I gave him the courtesy of sharing my feedback. His response was to hang up in my face. This company clearly does not value their customers. My advise is to take your business elsewhere.

Highly responsive and reliable for a well done repair--our "go to" for everything! We trust them…read morewith all of our appliances for an honest, reasonably priced evaluation and repair. Thanks!

Highly recommend JD Harps. Family owned business. Take pride in their work. Very knowledgeable…read more Came out and tuned up my furnace, very cozy. They repair all major appliances. I'll always call on them first.

I used to have a great appliance guy. He retired, so I had to find someone new when my dryer…read morestarted making odd noises. My sister recommended Terry's Service; really, if she can't find something wrong, there's nothing wrong to find. I called kinda late in the day, and got a call back from Colin the next morning. We set up an appointment for the following Monday afternoon. Colin arrived, got a listen to the dryer, removed some of the housing and... there were great gobs of compacted lint in the lint trap. (I clean the lint trap, but this was beyond what I could reach.) He cleaned it out, told me (when asked) how I could keep this clean myself, replaced a screw that held the trap in place (that screw was removed at installation some years back and for some reason never replaced). And he did a nice job of cleaning up the stuff he pulled out of the dryer. Problem solved. My dryer is humming along again, and I'm happy. His charges were reasonable, too, so I'm really happy.

Very professional and good diagnostics Fair pricing and…read moreextremely competent Honest, friendly. I use call them whenever one of my major appliances is giving me trouble

My initial review was a week ago that blasted the company for poor service and failure to rectify…read morethe issue. Since my review was posted, A Plus Appliance has contacted me to refund the money paid for the issue with my dryer. Even though it was 2 months after the initial sercice date, I appreciate the matter if finally settled. Use them at your own risk.

I called A+ in to diagnose a washing machine that leaked on drain cycle - They arrive right on…read moretime and found the problem VERY quickly - GREAT SERVICE. Will use them again!

I've had them out twice now for two different appliances. They're absolutely phenomenal…read more The dryer: Not only did they fix my presenting problem, but they threw a new lightbulb into my dryer. I didn't even ask. They just noticed it was out, and replaced it because it needed replacing. They also vacuumed out and cleaned up the inside of my dryer as part of their service (another thing a previous company did not do.) They genuinely care that your appliances are operating the best they can, and they really go the extra mile. The stove: I had another company tell me that I needed to replace pretty much every part on my stove (a whole list of 5 of these and 6 of these), and they estimated me over $500. Jim-Co didn't even need to replace the part. Their technician used some standard tools to adjust the existing valve (no replacement necessary) and identified the other part that was broken. The part was no longer available, so he explained a workaround I could use if I wanted to continue to use my antique stove. Only charged me for the service call. I absolutely love Jim-Co, because they genuinely know what they're doing. I feel like a lot of modern repair companies just replace parts indiscriminately, but at Jim-Co, they understand how a part works, and they can sometimes fix a component, which ultimately saves you money. I still can't believe someone estimated me hundreds of dollars to replace all of the valves on my stove, and Jim-Co was able to manually adjust them for the mere price of a service call. I wish I could give 100 stars. Seriously. They know how to diagnose a problem. There's no guesswork. And that ultimately saves YOU money because you're not paying to replace components unless they absolutely need replacing. I've met three technicians, and all three have been respectful. Unfortunately, that seems to be rare in the appliance repair industry as well.

I cannot recommend Jim-Co enough. Our dryer went out on us, I googled the problem, realized that I…read morecould not fix it. Called them up and they came out within the week (more about that later). The technician determined I had bad coils, which is what google told me, changed them and put everything back together. There was no way I would have been able to correctly re-assemble the dryer so the cost was well worth the wait time and the service itself. 2 weeks later the dryer is doing the same thing, I call, a couple of days later he comes out again and finds that one of my thermostats is broken, he repairs it free of charge and only charges me for the part. Jim-Co is literally a mom and pop operation. You call a landline phone and chances are you get an answering machine. The message tells you when they expect to have a break in service (it could be a week or so), you leave a message and they get back to you to schedule it. For the price, quality of work, and knowing I am supporting a local business - it is well worth the extra time I have to wait.

Randy is the most honest repairman I've ever had the pleasure of working with. He is very fair in…read morehis pricing and quick in getting the part needed to make the repair. I've had other big name repair service companies and charge me a trip charge to tell me to replace the appliance. Randy came in to analyze the freezer and told me it was a $45 relay switch, he had it repaired within a week. The freezer is still working perfectly several years later!

I called the phone number listed on Yelp 773-436-6841. A computer voice asked me to leave a…read moremessage. I left a message and I received a return call from 312-217-8060. I described the problem and the man said it would be $65 for the visit. The $65 would be applied to the repair. He gave me a couple estimates high and low based on what I said was wrong. I thought it was iffy that I received a return call from another number. On top of the computer voice it did not seem right. I called the 312 number back and I asked the name of the company. He said it was Ace Appliance Repair. I asked for their location and he said we don't have a location. If they don't have a location then my guess is that their location is Sketchville USA. I wanted to support a small business. Hills Appliance Repair says they are on 80th Place. I also noticed that the reviews for this company are all 4 years old or more.

Fast, friendly service at a fair price. Best appliance repair shop in the Ashburn area by far!read more

I was referred through my home warranty company for an a/c repair. They called me as soon as they…read morereceived the work order, got a technician out the next morning (with an apology that they couldn't fit me in same day, but would if they got a cancellation.) The technician was courteous, seemed very knowledgeable, and took the time to answer my many questions. He tightened the valves and checked for leaks and then recharged the freon in my a/c system. He also noticed the drip hose was out of position and saved me from a big leak and possible mold. So far, so good.

Very professional, when they come out they are ready to resolve the issues Send you a quote via…read moreemail or text and if in agreement they proceed and finish the job. They also guarantee their work.