Was a great company until Petro took over. Now they want cars moved, and gates opened. I've been…read morea customer for 25 plus years. Never had this problem beforehand.

Ideal is the best in every way! Great service and competitive pricing!…read moreVery responsive and always reliable!

Switching to Propane Depot made me realize how badly my former company was ripping me off. So glad…read moreI switched to Propane Depot!!!!

Great customer service! Prompt fill, which is automatic…read more Excellent price! Rewards for recommending friends! Soooo happy I switched! They made it so easy.

Horrible customer service! They charged me for propane on Monday it's now Friday and I'm still…read morewaiting on the delivery and they can't give me a time frame when the truck will be here. The customer service lady gave me the song and dance of "I understand and I'm sorry" worst service ever!

I would give them -5 star if I could. The staff is rude and the have unscrupulous business…read morepractices. They stole a tank of gas from our house. We actually owned the tank and had prepaid for the gas in it. We planned to switch companies because we no longer wanted to pay the "tank rental" fees for a tank we owned and they never once replaced (which is what the fee was supposed to be for). BEWARE OF THIS COMPANY! THEY WILL STEAL FROM YOU.

I have had Proflame on auto refills for a few years. We ran out of propane AGAIN over 2 months…read moreago. We had a leak in our dryer so after getting a new dryer and contacting them 3 days in a row I was told don't call us we'll call you when we can SCHEDULE a day for the hookup (they had removed the regulator due to n the defective dryer but never filled the tank). I went with Tank Farm and had a full tank hooked up and all connections checked in three days. I called Proflame today and they said they would call Wednesday. Don't waste your. Go with anyone else. There is a reason their reviews are what they are.

We've been a customer for about 20 yrs. However, since 2022 we have not rec'd propane twice when…read morerequested. Both within a few days of Holidays. I called in my request 8 days in advance. This past Easter 2024 they didn't even call to say they were not coming and when we called them, they would not make a delivery until the following WEEK. I couldn't use the fireplace which we use for supplemental heat in the dining room rather than heat the whole house. My son also used Proflame and never received a delivery or follow up call at all. It took them six months to pick up the tank. They only come to the North Shore once a week. Note: according to their web page they were bought by Ferrellgas in 2021. Just a coincidence? Although it may cost a little more per gallon, Ideal Bottle Gas (5 Star rated) will deliver NS twice a week.

Technician was EXCELLENT! Came on time. Knew his stuff and came in under the estimate. I…read moreappreciated their honesty. Highly recommend

Jeff was very efficient and a nice guy! He explained everything and was very thorough…read more The service dept that I worked with to get the service unfortunately not that great at all. Apparently, I was the last appt for the day and the person couldn't tell me that, instead waited around all day and finally the tech arrived after 4 pm. It would be helpful if they could give you a window when the tech is expected to arrive.

I have been a customer for as long as they have been in Holbrook and today was my last day as their…read morecustomer. I went there today to exchange a refurbished tank I had purchased from them several months ago. The tank had a faulty on/off valve and I wanted to exchange it for another and while there purchase an additional tank. The gentleman at the counter said, "you bought it, I can't give you an exchange" After years as a customer his curt off the cuff remark floored me. If that's their customer service attitude, I'm done. If I could give them no stars I would gladly do that.

Had them come to clean my grill. $75/half hour. The first time the guy said it was done, I went out…read moreto look at it and he never did the bottom of the grates, said I'd have to burn it off, and the grease drawer was on the ground uncleaned. The second time he said he was done, he had done the bottom of the grates and put the drawer back in the grill. I had to take care of something, so I paid him, gave him a tip, and he left. I just checked (almost three hours later), and he never cleaned the drawer. Maybe he wiped it down, but it's filthy. And he never cleaned the sizzle station burner. The top of the grate is spotless, but the bottom is disgusting. I could wipe off the grease with a paper towel, so it's not like it was baked on. And the tub that the burner sits in is filled with grease. Now I have to take it apart and do his job but no one is going to pay me $150/hour to do it. Do not hire these people to clean your grill. They're counting on you not checking and just cooking right over last year's grease. I even told the guy who made the appointment that it usually takes me over four hours to clean it, and he said it would take them an hour. Yeah, when you don't clean, it can take as long or as short as you want it to.

³ days without fuel and Marc said there was nothing he could do I am a valuation customer I can't…read morebelieve you dreated me like this I shouldn't have to go to another oil coompany

I had called to set up an oil delivery and spoke with a gentleman named Mark. Not only was he super…read morenice, and super knowledgeable, but the level of customer service is the best that I have gotten anywhere. He helped me set up the delivery and we did some price comparing, and he made this very easy for me.I was having a bad day, and he made it that much better. Not only would I recommend All island Fuel company, but I will not go anywhere else now.