just had my furnace replaced, great installation guys were exceptionally neat and freindly they…read moredid my central air years ago I would rec. them to anyone

I really wanted to rate them 5 stars, but this last interaction ruined it. I had my AC system…read morereplaced and everything went smoothly. Cunningham quoted me significantly lower than other companies and the workers were great. I recently had them come back to do a repair on my thermostat, and while they were here we discovered an issue with my heating system. Will and Rob came and were quick and very friendly. The tech wrote on the invoice that they would be back in 2 days. That day came and nobody reached out or showed up so I called the office. I didn't hear back for almost 2 hours and I was told they were actually coming the following day. I waited again and Chris said IF he gets to me, it would be late in the day. Again, nobody showed up or contacted me. Meanwhile, I was emptying buckets of water every few hours and could not be away from my house long in case the buckets filled up. The next day I called a competitor and they came within a few hours. I'm really disappointed in the lack of communication. If you didn't want to do the work or couldn't get to it, you could have just told me.

I did a major basement renovation last summer and my contractor used this company to upgrade my…read moreentire service. I went from one zone of central air and converted it to 2 zones with ac and heat. To say it has been a disaster has been an understatement. When they put the new system in I told them of a particular room that didn't stay as cool as the rest of the house. They said they would make sure to take care of it. Well the new system actually works worse than my 20 year old single zone system. A few highlights On one hot day the thermostat upstairs is set at 68. My sons room is well over 73 degrees The hot room that was a problem is 74-75 degrees on hot days even though my thermostat is set at 68. The basement renovation they decided to put only one vent all the way on the back by the Bilco door. In the winter the basement is 61 degrees while the thermostat is set at 70 on the first floor. They had to come out here 4 times before they realized they wired the system incorrectly when they installed it I don't expect exact temperature match with the thermostats in every room. But when I drop 40k plus a new system it should be pretty damn close. They often send guys out and say they will come back or talk to the owner about the problem. They never do. Stay far away

I couldn't be happier with the work P&B Heating and Air Conditioning did. My central air has been…read moregiving me a problem for a long time, and from the moment I contacted them they were professional and responsive. The technicians were knowledgeable and worked efficiently to get the job done in a timely fashion. They made sure everything was clean and in perfect working order before they left. The quality of their work truly shows, and they went above and beyond to make sure I was a satisfied customer. If your looking for a reliable, honest, and skilled HVAC company than I highly recommend them. I will definitely be using them again for any future heating or cooling needs. Thank you for a job well done!! Susan Weber.

we had our unit installed by Jim and his crew about 5 years ago. I couldn't be happier with the…read moreproduct or the service. recently I had and issue with the cooling during the heat wave. we called them on a holiday weekend and Jim called back on a Sunday afternoon and helped me get the thermostat all sorted out, now we have cold air. this is one of the best service companies I've ever dealt with!!

There are many HVAC companies called Polar Bear but these guys are the best. Been with them for…read moreover 25 years. They are knowledgeable, reasonable, dependable and reliable. I will not use anyone else. Thank you so much Jim and Denise and your entire crew , of course, for taking care of us like we are family.

I have been using twin air for 20 years. They never disappoint. They replaced my air conditioning…read moreunit, thermostat, furnace, outdoor platform for the air conditioning unit and water heater- all Rheem. They gave me an incredibly fair price. A team of 4 men came at 7:30am and was finished at 12:20pm. They were fabulous, explained how to check everything and left my home as if they never came. I would give them a 100% rating. I have absolutely no complaints. if you have any heating or air conditioning issue call them. They run a fair price, excellent work company.

Avoid avoid! If you are looking for an HVAC company, DO NOT…read moreuse Twin Air. They are fly by night outfit that do not back their work and will find any excuse to get out of their obligations. I have been in the design and building industry for 4 decades and I rarely come across such opportunistic behavior as the one I experienced with my interactions with Brian of Twin Air. We bought a newly built house this January 2024. The house was built by Twin forks construction company in 2023 and finished sometime in April 2023. The owner had to moved out of state so they sold it only having lived in it for the weekends of the summer and fall of 2023. Less than a year to date!. We entered the house January 5, 2024 and immediately realized that the Nest thermostat installed for the HVAC system is doing whatever it wants, raising the temperature and lowering it at will, but we had heat so it was not urgent. We figured we would address it next time the HVAC people were over to discuss the new items I wanted to discuss with them. I had contacted Brian of Twin Air to come out and see us because we wanted to make some modifications and additions to the system in our plans to expand the home. After I spoke to him once early January when he did not know what his schedule would be, he never called me back although I left numerous messages. About once a week I would call and leave a message if someone can get in touch with me to discuss the changes I wanted to make. Finally a lady in their office picked up who told me she was away for 2 weeks and maybe that is why people Were not as responsive and she asked what was the visit for to let Brian of Twin Air know; so I gave her a short list. Never heard back from anyone. They never came and I never met them in person. This past weekend, February 23-25 the HVAC system stopped producing heat and regardless what temperature we set the thermostat to, it stayed at 61-64 degrees maximum. It was thankfully not cold one. Now this became an emergency so I called Twin air, who finally called me Monday, not during the weekend, only to say that my system is out of warranty and that they would charge me $165 for the visit since I am the second home owner and that they can only come this Thursday!!! Imagine you are in your home with jackets hats and scarfs and the company that installed the system not even a year ago tells you that they have an opening 5days later..... and you have to pay for The visit... after the first month the system has experienced continuous usage for heat. The previous owner forwarded me an email where Brian was stating in April 10,2023 that he "just finished the work last week"; hence April ,2023. Today Brian tells me that the work was finished in January 3rd when clearly that is not true and that he conveniently does not remember who installed the Nest thermostat, although it is stated by him that he left the Nest box on the boiler", in the same email to the previous owner. Needless to say he did want to come and troubleshoot the system under warranty but even so, he never confirmed he could fix the thermostat that he claimed he did not remover who installed it. You can make your own assertions from this story, however, I want to stress to anyone out there looking to do work with this company that they should think three times before hiring them. They might seem nice at first glance but you don't know what they will do when something goes wrong if you are lucky enough to get them to respond on the phone.

Quick to respond to a service call on my furnace but technician spent over 5 hours replacing the…read moreinducer motor and fan assembly. The technician had to travel over an our roundtrip to the supply house twice. I got charged $923 and feel I got charged for the technician's mistake and using a supply house that is so far away. Neighbor paid about $500 using a different HVAC contractor for the same job plus replacing the control board.

I wish every service company operated like Napolitano Heating and Air Conditioning.  I have a 7…read moreyear old Navien tankless water heater that was beginning to worry me.  Some of the parts on the manifold became corroded and I got nervous traveling on vacation with the concern I'd come home to a flooded basement.  Navien stopped manufacturing the manifold. How a 7 year old part can be considered obsolete, doesn't speak well of Navien, but that's another issue. I was told by a prior Navien certified plumber that I should replace the unit for 10k or he could try to custom build the manifold, however the plumber didn't exude the confidence that Mike did and his quote was also a lot higher than Napolitano's.  Once hired, Mike was a man on a mission.  He not only rebuilt the manifold, he made it look easy (trust me it was not) and on top of this, he was meticulous, kind and patient.  Prior to leaving he noticed a problem on my baseboard bleeders and replaced them for a nominal fee. My heater is working like a charm, I am very pleased. I trust Mike implicitly with heating and air conditioning systems, he's done a couple of repairs on my aging system always for a fair price.

Great service and knowledgeable and Dependable …read more Great workmanship Prices aren't too bad for tuneups

PRICE GOUGING! Charged me $289 for a part that I can buy for $83 plus $229 for service because it…read morewas the weekend. I agreed to the service call fee but to charge me 3.5 times the cost that buy the same part is absolute thievery. Just plain GREED.