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    Crystal Waters Pool and Spa

    5.0 (1 review)

    Services - Crystal Waters Pool and Spa

    Pool installation

    Pool remodeling

    Pool repair

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    5.0
    (9 reviews)
    General Contractors
    Solar Installation
    Responds in about 10 mins
    5.0
    (1 review)
    Countertop Installation
    Responds in about 50 mins
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    11 months ago

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    American Pool and Spa Repair

    American Pool and Spa Repair

    3.5
    (157 reviews)

    When the jet pump on our spa stopped working, our regular pool guy quoted a new pump installed for…read more$1,250.00. I called for a second opinion. Mo and Bijan said they would come out the next day and diagnose for the cost of a one hour service call, but that they would apply the cost of the service call toward the repair if I have them do it. I said OK. They came out, met my wife at the house, diagnosed the problem, and were able to do the repair during that service call with a part they had on the truck. Total cost: $135.00. Saved me $900.00. My wife said they were super helpful and friendly. Guess who I'm calling next time? Thanks guys!!!

    My issue started in Nov. 2024. Not a huge deal. Very inconsistent spa heater. Sometimes fine,…read moresometimes overheats or under heats and "service" light is on. First American Home Warranty sent Mo. Short version is he never fixed the problem after a few tries. We eventually just dealt with it after being overly frustrated with the service we got. So last week we tried again. Sadly, First Am sent us Mostafa again. Who failed before. This time he came out not to fix, but to "diagnose and report back." He reported we don't have a required check valve, know in that "missing parts" is an automatic denial from the home warranty company. The problem? 1. A check valve is NOT required (only recommended), which he later admitted to the warranty company, but more importantly, my system has TWO check valves! Two! And they are really big and highly visible. This guy either has no clue what he's doing, or he's a total scammer hoping the homeowners don't know what he's saying and just accept the denial of coverage. Mostafa also left my heater on all night which costs me about $100. To top it off, he submitted a photo to the insurance company that was not even my equipment! I asked him to please let the insurance company know that he made a mistake in saying I didn't have a check valve, and to also please provide the code violation (which doesn't exist) that resulted in my claim denial. No response. Now first Am is sending me a new technician from a different company with barely higher reviews and similar reports of questionable actions. I'm nervous because the new person is asking who came before him. Part of me wonders if all of these home warranty guys are in cahoots. I hope I'm wrong.

    Crystal Waters Pool and Spa - poolservice - Updated July 2026

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