I truly did my best to adhere to her many strict rules as a paying client. All I expected in return was professionalism, which unfortunately I did not receive. After I paid in full, I was contacted in a belittling and condescending tone no greeting, just "didn't I tell you." I decided not to board my bunny with her after that interaction. You would think I hadn't paid, based on how I was spoken to, but I had paid in full. Professionalism and basic customer service are the simplest things a business can offer, and they make all the difference in how clients feel. It's not always what you say, but how you say it. That's all. God bless. Adding on since she responded: I'm honestly shocked by this owners response. None of what she's claiming about me threatening her or mentioning ICE ever happened and the fact that she would post something so inflammatory publicly says a lot about her professionalism. I paid in full and simply expected clear communication and respect, which I did not receive. The moment I was spoken to in a condescending tone, I decided not to move forward and that's it. Anyone reading can see that I've kept my review factual and respectful. I have the messages, emails, and payment receipts to back up everything stated. I wish her well, but this is exactly why I chose not to entrust my pet to her care. read more

Nicole made me feel comfortable from our conversations before dropping off my cockatiel for the first time. She makes everything clear on her website pertaining to her system of organization and is responsive in a timely manner. She took such good care of my cockatiel for numerous stays, he loves it there! She's one in a million, how much care and due diligence she offers. read more

Cuddly Buddies NYC - Pet Boarding Near Me - New York, New York

Excellent - so personalized and responsible - my first time and I will use her always instead of vet - totally reasonable pricing too It was a a pleasure read more

Excellent care and good communication!! I'm so glad that I found Nicole to take care of my Chinchilla girl for a week. Nicole answered all my questions and very detailed during our discussion before boarding. She also help me figure out solutions of issues we met when my Chin was onboard. I highly recommend Nicole and will definitely be using her service again! read more

Cuddly Buddies NYC - My chin during boarding. She looks cozy! - Pet Boarding Near Me - New York, New York

UPDATE: I'm so glad you've responded so people can see just how sociopathic you sound. I can now also confirm that you don't comprehend what you read because I said clearly in my email to keep them away from a direct breeze in ac/ fan and to keep them in a room with 74° as the lowest temperature. That's literally the temperature you are to keep exotic birds at to prevent URIs. If you have veterinarian experience you would KNOW this. And the care plan was emailed so long ago before you received the birds. Why didn't you write to me to say if anything would be inconvenient for your family? If you thought anything was ridiculous before I had dropped off the birds you could've said something. You of course want to wait until you get a bad review to antagonize any of your clients. Second of all nowhere on my care plan had I asked you to play "HOURS OF YT VIDEOS". Once again, you need to READ. I honestly couldn't care less at this point whether you've done me a favor by washing their sheet Because 1- no one asked you to and 2- are you a laundromat now too that you're going to charge me? Of course I would write a bad review if I had a bad experience. Yelp is not only for good reviews. I find it bewildering that you keep bringing up that I'm young as if that will make everything I say irrelevant. And as a mother you of all people should know that just because you're older does not automatically make you right about everything. You have a disgusting personality and maybe with 14 More years of experience you'll learn to be a better pet sitter and maybe even a better person. Or if you can't you might as well discontinue this job. read more

Cuddly Buddies NYC - Pet Boarding Near Me - New York, New York

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We've entrusted the care of our two cats to Nicole whenever we leave town and have had absolutely zero reason to ever consider anyone else. Communication is always fast and easy, reliability is 10/10, and the fact that she's able to get any photos at all means they're comfortable with her and come out to say hi, which is AMAZING. Finding a pet sitter can be pretty daunting, but just one conversation with Nicole and you'll know you've found the one. Cannot recommend her enough! read more

Cuddly Buddies NYC - Scrambles & Smash - Pet Boarding Near Me - New York, New York

Nicole is amazing! She takes such great care of my rabbit and really understands what is appropriate care for small animals, like large enough pens and floor time. She is very communicative and makes pick up/drop off/etc clear with helpful instructions and times. Booking with Nicole is easy and I feel secure when I'm away knowing she's looking after my best friend. Nicole is a total professional. read more

I could not be happier with Nicole's pet sitting services, particularly her overnight boarding. It is so easy to schedule and book her services. On top of that, she has been so wonderful with my hedgehog who has some special needs. I feel very comfortable leaving my hedgehog in Nicole's care while I am away. She sends me updates and pictures so I always feel at ease. I highly recommend her to anyone looking for a reliable, trustworthy pet sitter! read more

Nicole has been an awesome pet sitter for both boarding and home visits. I am always comfortable leaving my pet rabbit in her care because I know he is being well fed, will have time to free roam, and is receiving lots of attention. Her quick care updates and pics help put me at ease. read more

Cuddly Buddies NYC - Pet Boarding Near Me - New York, New York

I am so happy to have found Nicole! I purchased an automatic feeder and water fountain to use prior to leaving for vacation. Because I still had a ton of hesitation and worry about leaving my 4 year old cat, Luna for 7 days, I knew it was best to find someone to check in on her every other day. Nicole was very responsive via email/text and very professional. You can tell that she's serious about her business and truly has a passion for animals. Upon returning from my vacation, it's clear that Luna was well taken care of. Her litter box was tended to, food and water was refilled and Luna's overall well-being was happy and positive. I will be using Nicole again without hesitation and highly recommend her to you all. You will not regret it! read more

Nicole is amazing! For any guinea pig owners in NYC (we live in Queens) needing sitting help, we would gladly recommend reaching out to Nicole. We had the chance to use her services several times over different holidays or weekend trips, and we just needed to be sure to pack enough bedding, food and water. She is great with transparent communication, provides updates and best of all is wonderfully kind. She treats the pets she cares for as one of her own and it shows. We're grateful for meeting Nicole and for her amazing care of our two guinea pigs :) read more

Nicole always took good care of my lil bun-bun Sparky. I love the way she texts random updates and pictures to let me know how he is doing. The pictures come out very nice! I always felt he was in the best care when he stayed over. Nicole always greeted us during drop off, spent a few minutes to say hello and ask how we were doing. Made us feel like family. I wholly recommend anyone board their pet with Nicole. read more

Nicole was very thoughtful with us and our kitties. She knew that I was a little anxious about having a new cat sitter and she was super attentive about it. She did her best to put my mind at ease while I was away; not only did she take really good care of our kitties, our home and the plants, but even went as far to helps us with a tracking issue we encountered with a package that we needed for our kitties' well being. She maintained good communication with us through out, sent us pictures, was willing to take care of our kitties an extra day when our flight got delayed. We are really grateful with the support she gave us and our fur babies. I recommend her enthusiastically to anyone who's looking for someone who really cares for animals. Thank you for everything, Nicole! read more

HANDS DOWN the BEST pet sitter in Harlem! Probably all of NYC. Nicole is amazing, she is so comprehensive and accommodating! She pet sat my hedgehog twice now for the holidays and was amazing! Knowing full well hedgehogs are exotic and not common pets she was so understanding and read thoroughly through my care guides. If I could give her more than 5 stars I totally would! I won't be needing her services for awhile, but when I go out of town again you better believe I'll be calling her! I cannot praise Nicole enough, she has amazing customer service and is so personable! I'm honestly jealous she gets to be surrounded by so many animals! Wish I was! Thanks again Nicole! Will DEFINITELY be using you in the future! read more

Nicole is a reliable caretaker who we regularly rely on to take care of our two guinea pigs. Nicole has helped us with multiple times with home visits and overnight boarding. She's conscientious, responsive, and trustworthy, and I wouldn't hesitate to recommend her to anyone in the area. read more

Found Nicole on Yelp when we were looking for a place to board our guinea pig. Nicole is very responsible and professional as well as knowledgeable about small animals . We had our guinea pig stay with Nicole for a week and she revived wonderful care! We even received updates throughout the week on how our pet was doing . Nicole had a cage ready for her, we just brought food and bedding! Very easy! We will definitely board our pet with Nicole again ! read more

I wish I could give Nicole more than five stars. I've used her pet sitting services twice in the past year and will definitely be using her again for any other time in the future. I have two female guinea pigs who are both four years old, and I can't think of anyone else in the city I would trust more to watch my pets. I tend to be kind of an anxious pet parent-- constantly checking nails and teeth and worried every little cough is an upper respiratory infection. I had a hard time finding a pet sitter I could trust, especially one familiar with caring for guinea pigs and other small animals. Then I found Nicole! I reached out in the morning and she had responded by the early afternoon, confirming that she did have availability for the dates I would be out of town. We met in person a few days later at her apartment, where she had me fill out an intake form, and asked about my guinea pigs. One of them has to take a daily oral medication, and Nicole had no problem giving her the correct dosage. The other guinea pig tends to be skittish and shy, but seemed to warm up to Nicole very quickly. She was also kind enough to keep me updated with pictures of my babies. I used Nicole's services again when I had to travel internationally. I was so thankful she had some last minute availability. Not only that, but she was able to provide a spacious cage for my girls (the first time I brought my own) and even had a bag of Timothy hay waiting for them. I always miss them when I travel, but my mind was at ease knowing they were in Nicole's care. Both times she has even kindly washed their fleece cage liners. Nicole is very professional (responds to emails/texts very quickly) and clearly experienced with caring for a wide variety of animals. More than that, I would choose Nicole again and again because she treats my pets like they're her own, and I know they're in the safest possible hands when they stay with her. She isn't just there to feed and water them-- she really takes care of them. She's let me know when someone was sneezing a lot or had a lot of discharge around the eyes. It's something someone with less experience might have missed, but not Nicole. Not only that, her rates are incredibly reasonable, and she is flexible to accommodate any changes in plans. I really can't recommend her highly enough! read more

Nicole takes great care of my two admittedly very difficult dogs. I have one senior pup that she has cared for for a year, and recently adopted a very fearful rescue dog who wouldn't let anyone but me touch her. Nicole patiently won her over and is one of the few people she trusts. With her help, my rescue has been progressing more every day. Nicole is reliable, responsible and provides me with great comfort in knowing there is someone I can trust with my dogs. read more

Nicole has taken care of our 70+lb dog and our very finicky cat for a year now and we love having her around! She walks our dog weekly and dog-sits her frequently, and she has been wonderfully consistent and able to handle our very big girl. She also takes care of our cat, who takes a while to warm up to people. He ran over to her on her first visit and talked to her non-stop. She's great with both of our animals, and I recommend her to anyone who needs their pets to be taken care of :) read more

Nicole is AMAZING! She is reliable, friendly and really loves animals. I hate leaving my cats home alone while I travel, but knowing that Nicole is caring for them really puts me at ease. She is accommodating (our cats eat a set weighed amount of food) and sends updates (texts and pictures!) while she's with them. I am so glad to have found Nicole and will certainly call her when I travel again! read more

Nicole took care of our beloved bunny Mable for 12 days. Rabbits tend to be a little finicky when it comes to moving them around, but Nicole left us at ease. Having a spacious cage provided was a huge help. We loved the updates she sent, we never felt like we had to ask how Mable was doing. Mable came back happy and healthy! Never had an easier pet sitting transistion. We will be using Nicoles pet sitting services again later this year for sure! read more

I'm so glad I found Nicole to take care of my cat! My boyfriend and I were out of town for the holidays when we had an unexpected death in the family and needed to stay for another week. At the last minute, Nicole agreed to take care of Murphy longer than we had planned. After two weeks of being gone, we returned to a spotless apartment and a very happy kitty. We will definitely call Nicole again next time we are out of town! read more

Nicole looked after my two cats for almost a month! While leaving for so long is a stressful experience for any pet owner, I felt much more comfortable knowing they were in good hands. My cats showed almost no signs of physical stress when I returned - with previous cat sitters they've lost hair from overgrooming - which I can only attribute to her care. Nicole was very responsive to text and followed my instructions perfectly. read more

I boarded my bunny for a week with Cuddly Buddies and was amazed by how professional and exceptional the service was! They provided a nice cage and sent pictures of my bunny all set up in his cage and sent updates throughout the week when requested. When I picked up my bunny I also learned more about his demeanor and tips for his diet. Over all such a great experience that I would trust and use again in the future!! read more

Nicole is one of the most caring people I've ever met. She's very patient, loving, compassionate, knowledgeable and goes above and beyond in the call of duty. She cared for my dog, Dash, for about a week. She treated him as if he was one of her own pets. In addition, she also kept in regular contact with me on Dash's overall progress with her and sent me photos of their time together. She's very attentive and does everything possible to ensure your loving pet is not lost without you. I highly recommend her and plan to use her regularly. read more

I've boarded my birds with Nicole for several years now. She has taken care of an older bird who needed extra attention as well as my new parakeet who enjoys being with the other animals there. It is easy to arrange boarding dates and pick up and drop off times, and Nicole provides updates by phone or email. Her rates are very reasonable. Nicole definitely has a love for animals and I recommend her services to anyone. read more

Nicole was awesome! You can tell she has a strong love for animals and she was very professional with the whole process. She understands the needs of my pet and was very accommodating the whole time. She even set up play dates with our bunny and sent pictures and updates over the weekend! She even completely cleaned the cage at the end! So nice! We're definitely coming back! read more

It was my first time leaving my pet rabbit at home for an extended period of time and you don't find too many people who are willing to take care of pets other than cats and dogs. Nicole went above and beyond to make sure my pets were well fed and taken care of and was willing to accomodate the holidays. She is certainly someone I can trust and I definitely recommend Cuddly Buddies read more

Nicole came the rescue the day we decide to foster a bulldog for the first time in our lives. She came to meet our fury friend the day after we got him even though she wasn't on duty yet, which gave us a huge piece of mind. She was reliable, trustworthy, and caring. She texted me daily updates so I could feel at ease after she came to walk the dog. She clearly cares about animals and has a special way with them. She got our stubborn bulldog to walk for 30 minutes! Our dog was adopted soon after we got him, and Nicole was more than understanding even though we didn't need her for very long. I would absolutely use her again and recommend her to a friend. read more

Nicole is truly amazing in the way she cares for animals. Our guinea pigs get scared easily, but when we leave them with Nicole they come back happy and friendly. AND she cuts their nails! We feel so lucky to have found someone we trust to take care of them when we go away. Nicole is wonderful, knowledgeable, and her rates are reasonable. We always call her first and keep our fingers crossed that she is available. She is absolutely the best! read more

Just picked up my guinea pig, Dr. Loomis, and I cannot say enough good things about Nicole. Super friendly and personable. Her rates are very reasonable, and she's so good with animals. She has 3 cats and a small dog of her own, and they're all lovely. If anyone has a dog that needs to be walked or a small pet that needs to be taken in, I highly recommend Nicole from Cuddly Buddies read more

Nicole has been been walking, boarding and loving my dog Harry for over three years (maybe 4:) and she is seriously awesome. I think she loves my little guy almost as much as I do. She's good with harry. He's a wonderful dog, however he's has some challenging health problems and Nicole has been extremely caring and mindful of his limitations. Nicole has also boarded Harry on numerous occasions and she follows all of the instructions for his many meds, she's also returned him much cleaner than when she got him. Nicole is great at communicating with me about anything out of the ordinary that she sees going on with Harry. I really trust her. She's professional and trustworthy and I feel very lucky to have found her. read more

Nicole is incredible! She is very kind and accommodating. I knew from our first phone call that she is extremely professional and very trustworthy. I am so glad I found her and Cuddly Buddies to take care of my 9 year old Boston Terrier when I travel often for work. Cannot recommend her enough! read more

I was impressed at the inception with Nicole's background. I have been boarding my min pin with my vet since I moved to NYC and was fortunate to find Nicole in my area. She asked great questions at the start, kept me updated during my min pin's stay, (including happy pictures!) and gave me a full report at pickup. Nicole really treated my dog like family--that's very hard to find in NYC. Highly recommended. read more

Nicole took care of my little chi/duch mix for a week and a half while i was traveling. She sent me daily photos of my pup with detailed updates and they helped me a lot in knowing that my pup is doing just fine. Nicole is a sweet, caring professional pet sitter with lots of experience and knowledge in this field and i highly recommend her! :) read more