I waited 25+ minutes in the drive though. I ordered a hamburger and a side of cheese curds. The hamburger was cold, bun was stale, and it had one onion piece and no condiments. I did not have another 25 minutes to go back through. read more

Ticket - 126.... I have gone to Culver's for 2 decades and to my amazement I had the worse experience today. I understand that times are tough with Covid and finding good employees. As I arrived home I noticed my order was not what I had given. The first issues was the young lady who took my order. She interrupted me 5 times and of course my order was not done as specified. The second problem is I found black hair in my burger, I was surprised that I showed the hair to my wife. I felt discouraged from this experience and called to speak with the GM and I informed the only thing he could do is refund my money and apologize. If you look at the score of this facility it's 2.5 and it will continue to go down if these issues do not get resolved. read more

I'll start with the food, which is just ok. The fries are pretty good. The fried walleye is not to my taste, but it's not terrible either. The custard is the highlight. They have a calendar online so you can see the flavor of the day. The service is middling at best. The last time I was there they got the order completely wrong over the intercom, but I couldn't tell them because they were too checked out to listen. I had to wait until I got to the window, where they had already prepared the wrong item and then had to redo it. read more

Me and my wife's family visited this location on 9/16/2020 and it must have been a bad day for one of their employees. He told my wife and her mom to move out of the way because he needed room. It was completely unacceptable. Afterwards another customer came up and said he was missing items from his order and was told it's too bad because he couldn't find the items. Another employee was yelling to focus on the customers. It was ridiculous. Had I known how he spoke to my wife and her mother things would have gone a completely Different way. We will never return to this location unless I can speak to the owner. The employee I spoke to when I called and admitted doing it and said he was a manager but wouldn't give me his information. I will be posting this everywhere. Avoid this location. They have the worst customer service. read more

If you want to find yourself amazing service go to this Culvers. I went into the Culvers and was assisted by a young man named Prince. He was helpful and kind and gave very great service to me. They did not overcharge, and my food was delicious and perfect. Prince was very helpful. This young gentleman needs a raise and I hope he is being paid well. I am demanding him a raise or a promotion. read more

Meh...not strong feelings about this place one way or the other. I have lived a mile from this place for almost 7 years and never been. Finally made the trek down the road tonight. Good service, clean restaurant and food was good but nothing I feel I need to go back for. We got burgers, I did like the butter flavor! I will go back sometime for their custard. read more

Cheeseburger order came without the cheese. Staff gave my daughter a cold slice of cheese to put on it as the fix. Couldn't believe it. Left the restaurant. Won't be back. read more

Culver's - Cheese slice - Burgers Near Me - Omaha, Nebraska

I can't support this unhealthy greasy disgusting food but gosh darnit I love some custard. I love it all. I have an unhealthy desire to eat the delicious concretes. They are sooo good. They also do offer a military discount. read more

Normally they're good, but not this visit. I'm giving a one star only for the fried walleye. They changed there supplier to an overly breaded filet that was so greasy I could lube my car! The more breading your oil needs to be hot, very hot for a crispy breading. This was like a sponge of oil it was so bad I should have said something while I was there, only finished 1 and a 1/2 pieces and threw the rest away. Kitchen crew make sure the oil heat is correct it's not about trough put but if the the way you run than go back to what you offered last year! read more

Culver's custard is sold in large quantities by the pint or quart. This is measured by volume. Attached is a "pint" serving. Three of the four "pints" were less than the size advertised. If I should be foolish enough to visit this one again I will have to go inside and watch them fill the container and verify. read more

This is a review from 2 ex-employees. Never under any circumstances go here. It sucks and is very dirty. I had to go in back to refill strawberries and the only ones i could find were expired. I was told it was fine and to use them by 2 managers. i have also seen multiple cockroaches and a dead fly in the custard. read more

Excellent fish dinner. We can always rely on their fish and shrimp to taste good! We were pleased with all aspects.

The customer service is absolutely terrible. I have worked in the fast food industry for years so I understand certain situations. The African American girl with curly blonde hair working drive thru was by far the rudest person I've ever encountered. Within 5 seconds of pulling up to the menu we asked for a minute to look at the menu to decide what to order. After asking for a minute she said "No, you need to hurry up because we have a line." After quickly ordering our food she said "what the hell do you want." I'm not a person to leave a bad review at a fast food place but this one took the cake. She claimed her name was Sarah but I'm not sure if she gave me her real name or not. Completely rude and unprofessional. read more

I discovered this Culver's when I was interviewing for a job 2 blocks away. I have since started working there and enjoy coming here from time to time. It seems less busy than other locations. read more

Spent almost $62 on dinner for 5 people only to get home and a combo is missing. Double checked the ticket and I definitely paid for it, but it's definitely not in the bag. I called up to the store and spoke with a gentleman who proceeded to argue with me, saying that he bagged the food himself and he definitely put two orders of chicken tenders in the bag. I told him that my family has the food all spread out on the table and they are nowhere to be found, and actually we're missing a vanilla malt as well, though that one is on me since I was given the drinks and custard in advance of parking for the rest of the food (there were 5 drinks total plus 2 custards, so quite a bit, but again I can accept the blame for not catching the missing malt earlier despite having paid for it). The employee I spoke with kept arguing with me about how he KNOWS he put the food in the bag, before finally taking down my name and telling me to just give my name next time I come through. Sorry, not happening. I will never be coming through this Culver's again. If he was this offended about me calling to point out a mistake, to the point that he's going to basically accuse me of lying about it, I'm not willing to take my chances on the quality of food I'm going to get if I drive all the way back there to get the rest of my order. My family ended up eating without me tonight while I drove down to the Culver's on 156th and Q to replace my food. I will say.. a much smoother and better experience at that Culver's. read more

This review is specific for their ice cream! I have gone to several different locations and different companies for their ice cream! And Culver's hands down has the best Oreo concrete mixer out of every place I have ever tried. I love their ice cream and would recommend it to anybody that wants rich and creamy ice cream with their favorite candy mixed in. I will know. I've seen other reviews for this restaurant that are lower and I will say that I have not personally eat any of the food here because it's not my kind of food my weakness is ice cream! read more

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Employee thought it was acceptable to comment on our PERIODS! I visited your restaurant tonight around 7:30. Most of your employees were fine, but one in particular ruined the entire experience by being incredibly rude, inappropriate, and misogynistic to my friend and myself. And unfortunately, he rang us out both times we made purchases. I'm going to try to transcribe encounter #1 as accurately as I possibly can, considering this happened only about an hour ago. Me: I'll take a concrete with oreos, please. Him: Oreos? Me, I really like reese's. Me: Haha, I'm weird and don't really like chocolate and peanut butter. Him, without missing a beat: See, I always wonder while I'm at my other job at HyVee what women do when they're on Their Days (their period) if they can't eat chocolate. What do they eat? Me, not laughing: That's a weird thing to wonder about a stranger. I tried to make it clear from my demeanor and tone that his comments weren't appreciated and actually very much offended us, but he just kept laughing as if we were all in on some joke together. We were not. We were offended and made incrediby uncomfortable by this. Then later, on our way out, we were buying some pints of custard to go and at the register, he was there again. Once again, I'm going to do my best to transcribe the interaction as faithfully and accurately as I can. Me, to my friend: I'll pay for them, you'll get me back, right? My friend: Yeah, definitely! Him: Oh, I've heard that before, but people rarely make good on it. He then started laughing. We did not. He basically accused my friend of being a cheapskate and saying she wasn't good for the money I fronted her. He doesn't know us, so I don't know why he thought be could make a comment like that about my friend. But when we didn't laugh at his joke, he pressed on, even though we were CLEARLY not amused. Him: What, no sense of humor? Me: We, I think we're hilarious, so. He then started mumbling something about his girlfriend. I didn't hear exactly what it was. He finished out the whole thing by struggling with two paper bags for at least a minute and commenting on each of the 4 flavors we were purchasing, holding us up at the registers even more and dragging out what was already a very unpleasant customer service experience. Overall, I can't think of a single part of our interactions with him which was in any way acceptable. He was rude, misogynistic, and repeatedly made us both incredibly uncomfortable. read more

I like Culver's, but I don't love them. Their burgers are good and certainly much better than McD's or BK. Their patties look like they're hand made on-site and aren't cooked to death. The fries and onion rings are pretty good. They try to market their frozen custards as Concretes, but I wouldn't want one turned upside down over my head - no where near thick enough and cold enough for that. My biggest gripe is the price. Their food isn't good enough to charge the premium price they do. Example, a swiss patty melt, onion rings and a Oreo concrete was just under $10! Granted you can get out of their with a basic burger, fries and a drink for closer to $6, but that's at the low end. To find other burger joints in Omaha, check out Gastronomic Fight Club http://www.gastronomicfightclub.com/ read more

The guy running the drive thru cannot pay attention when taking orders and the kitchen cannot check for complete orders before sending out food. Thirty minutes in a drive thru at 3pm on a random Monday was not worth the mediocre chili fries. read more

Hello I stopped in the other day before hitting the road back to Chicago and I honestly don't understand stand how this establishment is even open. I ordered a double butter burger with bacon and no onions (I hate onions) I patiently waited for my order after receiving it i pulled in a parking spot and proceeded to eat first bite mouth full of onions I wasn't mad mistakes happen so I went in and asked to speak with the manager and this is where things turn horrible I was met with a lady named Betty who seemed really annoyed with my presence I explained the situation and asked could my burger be re made now I'm Hispanic and African American but I do get mistaken for Indian. Must be the beard any hoo Betty proceeds to roll her eyes and and said she will have it remade and under her breath she said you probably got a bomb I honestly was taken back I was speechless I stood there and another person brought me my order I walked back to my care completely nauseous and no longer wanting Culver's ever thank you Betty for showing me true customer service. read more

Went through the drive thru. I was over-charged and they did not give me the custard that I ordered and paid for. The breaded cod was so-so, soggy crust but perhaps this dish doesn't travel well. read more

I have really liked this Culver's for years. I love their food. Their staff seem to try very hard. I know that staffing can be difficult in these days. But, Culver's,, it is time to figure it out. You had multiple frustrated people in your parking lot tonight. I am tired of the poorly blocked,poorly lit sign in the drive thru and having to maneuver through the parking lot that says you are closed. I am tired of the small sign on the door of the dining area that one can not see from the parking lot that you are closed due to staffing.am tired of the inconsistency of the hours of operation I am tired with the lack of warning of closure. People not wanting to work, salary, poor management, whatever it is, please fix it . I used to see happy appearing employees with happy managers over the years. Now I see stressed and tired. Limit your hours consistently and rebuild staff. Please do not let a wonderful place to eat close down, Thank you. Why not recruit from a senior living apartment complex or program. There is a possibility of finding reliable workers with a great work ethic. Next time will be the last time I will be dumped in the parking lot or backing out of a drive thru because of irregular closing times due to a lack of staff. read more

Drove across town for flavor of day. Found dining room closed without notice, leaving only option to be sitting in a drive thru line to the street. Please make this restaurant status information available on your web page. Will not be back. read more

Asked for ranch. Didn't get any ranch. Butter burger was incredible though. But imagine how much better it would have been with ranch. That ain't the foods fault though. The food has 5 stars but then the staff brought it down to 3. Maybe the food can just run the place and the staff can go home. Alright, thanks. read more

Fabulous burgers!!!! Friendly staff and great custard!!! LOVE the flavor of the day!!!!

Wrong order at drive thru. We ordered aCHOCOLATE concrete with Reeses peanut butter cups, and a MEDIUM cup of chocolate ice cream. The order taker repeated what she thought she heard, and it didn't sound right to us, she talked fast and a bit muffled. So my husband repeated our order. When we got to the window they put out a VANILLA concrete with ground up Reeses cups, and a Small chocolate ice cream. read more

I was picking up orders for myself and 2 others. I spent an hour in the drive thru lane (I was told later by the GM that it's not his fault I spent an hour there in line-- but really, once you're in, you're in). When I got to the window and paid for my food, I was parked for another 15 minutes. I ordered 2 deluxe doubles, 1 4pc chicken strip with Honey Mustard and 3 Onion Rings. When I finally got my food, I got 2 onion rings, honey mustard and 2 regular hamburgers, which I figured out upon arrival back to where we were eating. Paying nearly $30 for 2 hamburgers, 2 onion rings and honey mustard isn't really ever part of my plan, so I returned. I spent over 5 minutes inside before I was ever even approached. Finally, the same young man who brought out my food to my car, came to the counter. I proceeded to tell him that my drive thru order was not right. An older man (The GM- as stitched on his apron) with his back to us at the counter said that he would "handle me". A few minutes later he finally came over. He snatched the receipt out of my hand and said he packaged it himself and there couldn't possibly be anything wrong with it. I told him what I told you here and said I would appreciate it very much if they could just replace the order. And then he lost his damn mind and yelled at me about having a "Fucking awful" day (I was too shocked to remind him that him having a bad day isn't my fault, at all). I told him his attitude and language was appalling and not acceptable from the GM or anyone else and reminded him that there were 2 young children in the lobby (maybe 6 or 7 year old little girls). He told me he didn't fucking care and if I didn't fucking like it I could fucking leave. Seems to me that if he wants to keep his F'ing job he should watch his F'ing mouth and attitude. I've never in my life been spoken to like that by the GM of a place like Culver's and I'll never go back. The food quality after all of this was just ok... the experience was really disappointing... read more

Enjoyed the crispy white delicate cod dinner, juicy and boneless; something a person who thinks they don't like fish might enjoy. The crust was still substantially crispy after a 15 minute drive home. My French fries were perfectly crispy outside, and tender on the inside, with that nice potato taste, instead of being overpowered by oil flavor. Another side was a coleslaw, creamy and crunchy, and very enjoyable. I'll be sure to be back. I must say, I read some reviews that had my expectations rather low, but my experience was extremely good. Kudos to the staff!! Things obviously have turned around here! read more

First of all the drive thru is not big enough for customers to get by customers waiting if they receive their order before the people in front of them. The man behind was stuck there till the three cars in front of him got ours. Now for my experience... I ordered 2 cheeseburgers, cheese curds and onion rings, the kid delivering the orders came out with 2 bags. Gave the one to the guy behind me and went back in came out a few minutes later and went back in. The 3rd time I asked him what number he was looking for. He replied oh this is your order. I checked and it was missing the onion rings, he went in came back out with a bag. He said "they made a whole order I don't know what to do with this one". As he handed me the onion rings out of it. I said "Give it to me I'll give you back this one it is cold now". He replied no that I had already touched it. I asked him what he was going to do with it throw it away? He replied "probably. ". I said" well throw this cold one away and give me the fresh one" to which he replied "no I might eat it. " By then I was so angry. I took my cold food home and will not be returning to that Culver's again poorest customer service ever read more

Spicy chicken burger was decent, maybe 6.5 out of 10 if ordered without pickles / lettuce / tomato. Butterburger is a solid 7.5!

Simply asked for no mayo on my butter burger. But I guess that's too much to ask for. This Culver's literally is the worst I don't even know why I continue to go back. All the staff are unmotivated and quite honestly rude af read more

Was craving a burger and decided to stop by on my lunch break. Went through the drive through since I was short on time and it still took over 30 mins. When I finally got to the window I paid and they handed me my order and repeated it correctly, but when I got back to my office and finally sat down to eat I realized they had given me a fish sandwich. I am not normally one to give a low rating due to a messed up order but I feel they should be more organized and careful when customers are waiting over 30 minutes for their order! I lost money, time, and had to go hungry the rest of the day because I couldn't bring myself to eat the fish and had spent my entire lunch break waiting in their drive through. read more

The employees here are consistently rude. The one in Millard has been much nicer and more competent for years. But...the food at this location is always up to Culvers standards. Love, love, love the concrete mixers! Just don't expect to get the internet while eating. No signal at all for me or my friend. read more

Came here for the custard. Very disappointing. Not smooth and creamy like it's supposed to be but it was rough and grainy almost as if it was freezer burnt. read more

absolutely horrendous service. I was actually told by the manager to go eat somewhere else because they didn't have time to make the big order they were too busy. This was after waiting for 45 min for my food already! Do not eat here! read more

Do not get the Reuben, my dog would not eat it. It's was bad. I got one at an other fast food place latter that day and it was a way better Reuben. I called Culvers to get a refund the manager said how I described it was how it was supposed to be. She did not give me a refund. The dog would not eat the frys to. I think there may have been something in the food. Y would a dog not eat it? read more

If you're in a hurry and want a good burger, drop by Culver's. It's definitely better than the Big Three (McDonald's, Burger King, and Wendy's). The food is made to order so it does take a bit longer but the wait is worth it. I'm not a huge fan of the french fries. They look like Runza's but aren't nearly as good. The cheese curds are good though. The menu overs quite a few options but my fav is the sourdough melt. read more

Went here the other day, and got the reuben and onion ring meal, the reuben was pretty good, a little too much thousand island dressing, the onion rings are in the running with don and millies for my fave, but they were wayyyyy too greasy, the grease was coming through the bag, but considering they gave me a overflowing portion I will overlook that for now, lol, overall pretty descent place with descent prices for fresh food.. read more

Today's butter burger was burnt and dry. They didn't even melt the cheese on top of the burger. It was simply slapped on top. Extremely dissatisfying burger read more

Dont order whipped cream as a topping because you only get 1 oz (according to a Manager), which to them is no bigger than the size of a teaspoon. It's pathetic. read more