Do NOT, I repeat do NOT buy a car here or even go for maintenance. All of the employees act like…read moreyou are bothering them from the second you walk in the door. Particularly "Nichole" at the desk. Even calling them is a lost cause. They are all blatantly rude. It's mindblowing they can run a business like that. If you buy a car, once you drive off the lot they will never support you or even treat you with basic customer service, again. They just want the sale. I've been to so many incredible Ford Dealerships in my life, it's unfortunate this one is ruining the Ford name. I wish I could save the next person from wasting their money here.

I really like Ford, I know some of you are not fans but I stick with American made! I had an issue…read moreand thought for sure it was my starter.. I have the automatic stop/start but I turn the button off because it does wear down the starter, as luck would have it, the problem was the battery ! Thank you for the loaner and the great service. Two very big thumbs up. Will be seeing you soon for my oil change, and thanks for taking care of my baby!!!

Just had our tires installed and an alignment done and our car came back on the driver side liner…read morewith grease marks. Totally unsat.

I was able to walk in on a Monday and have Wise Tire & Auto remove a nail and patch my tire within…read more45 minutes, without an appointment. Thanks for your help. Patricia Pitts, Suffolk. Va

We are moving soon and i needed a place to take my 24' Car Hauler to get some maintenance and…read morerepairs. I looked and looked for a place, i called at LEAST a dozen places who were booked out for weeks, then I fortuitously found Leonard Buildings & Trucks. I wish i had known about this place sooner, between my personal trucks and trailers i would have been here A LOT! When i called, Grayson immediately answered the phone and was very knowledgeable and able to answer all my questions. He said to bring it by and, since it was a little larger than they typically worked on, he could assess it and let me know if they could help. I dropped it off on Thursday and picked it up on Monday! The service was friendly, helpful, and professional. The location was easy to find. Their inventory is impressive. The price was more than fair. I'll be back for any of my truck, trailer, misc. towing needs!

I had purchased a set of running boards for my truck that had to be ordered (July 31, 2024) after…read morewaiting for over 5 weeks I called (Sept for an update on order, I was told would be in 16 Sept we schedule appointment for 17 Sept for install, dropped vehicle off for install to received phone call parts not in understandable deliveries are not always reliable. Was update by manager that delivery was schedule for later that day, could I leave truck overnight and would be installed next day. I agreed to recommendation. Parts was to be installed on 18 Sept, received a call that installer was late, and an installation would process would start later that morning, I called about update on vehicle in afternoon and was told they had run into an issue with the harness being too short and would need to be extended and that holes would need to be drilled to run wires in door thresholds. I said that if that was what the installation instructions said, I was good, but I told them that I had a trip planned the next morning and need my vehicle, received call back that another issue was they did not have rubber grommets for the wire run and would have to order them. After this total frustration set in and told them to put vehicle back to original state and I would be up to pickup truck and a refund. I want to state that I have purchased numerous items (trailer, shed, truck covers and running boards in the past from the same business) but his has to have been to worst experience I have had, not sure if it has to do with personnel change or what, but feel I was treated as just another number for a sale so as to what I was told; quote " if we don't make sales we don't feed our family". I will travel well outside my area to make future purchases before going back to the Portsmouth location

Ty is amazing! He always finds time for my crazy schedule and does great work with a smile. And his…read morepricing is more than fair. Thank you!!!

Great business with superior service. Did an excellent job repairing my car. Will go back againread more

I took my hybrid car there knowing ahead of time that it was having battery problems. The owner was…read moreextremely condescending in his tone towards me when speaking & then he charged me $267.33 to let me know that I needed a new hybrid battery after he supposedly ran a full diagnostic evaluation on my car which I specifically requested of him since he charged me the aforementioned amount but that I ultimately never received from him. He insisted that I pay for my car before having it towed back to my home which was fair but he was supposed to have left the key along with the diagnostic report in my car which he didn't & of course I found this out AFTER having called AAA to go & pick up my car to have it towed back to my house so I went there for nothing & had to go back a second time to retrieve my car. The owner is a crook & a sham artist & gives mechanics a bad name. I'm never taking my car back to this raggedy ass unprofessional "business". I highly suggest staying as far away as possible from this mechanic/locksmith. There was absolutely NO value gained from having exposed myself to this clown & his shady establishment. to the owner .

These guys are great, got me in and out, great service!…read more Wheel Balance Headlight Assembly Serpentine Belt Charged & and Fixed AC Spark Plugs & Coil Pressured Tires All in one day! Badasses!

Marquise and EJ are really helpful. Nice guys treat women respectfully check them out. They'll…read moretreat you wonderful.

Kenny was a great service men, the personality was there and the service was quick. The price was…read morevery affordable and the oil change didn't take long at all.

Poor Communication and Unprofessional Customer Service:…read more I don't normally leave reviews, but I feel it's important to share my honest experience so others know what to expect. I originally spoke with someone named Chris earlier in the week about bringing in my vehicle for a diagnostic. He told me to "drop it off Wednesday," but no formal appointment was made -- no confirmation text, no email, no name taken, and nothing written down in front of me. Because of that, I assumed they were operating on a flexible drop-off basis, which is common with many repair shops. Unfortunately, I wasn't able to make it Wednesday due to being sick, so I dropped my car off early Thursday morning instead. Throughout the day, I called multiple times just to check whether they would be able to look at it. Each time, I was told nothing -- no update, no estimate, no clarity. I even told the front desk that if they couldn't get to it, I would gladly come pick it up so I wasn't taking up their space unnecessarily. When I finally spoke with Chris, the tone and attitude I received were extremely unprofessional. Rather than simply explaining that they were too busy to look at my vehicle, he blamed me repeatedly for them not being able to work on it -- even though no confirmed appointment was ever created, no system entry was made, and no communication was sent to me to establish a scheduled date. I acknowledged my mistake in not coming Wednesday or calling ahead, but the way the situation was handled was dismissive, rude, and lacked any basic customer service. A simple "We're booked today, we'll try for tomorrow" would have gone a long way. Instead, after leaving my car there all day with no updates, I received a message saying it was "ready for pickup" -- even though they never inspected it. The entire experience left me disappointed and feeling like my time and concerns weren't valued. I understand shops get busy and that I didn't arrive on the originally discussed day, but professionalism, communication, and courtesy should still be consistent. Unfortunately, that was not my experience here. I hope the shop takes this feedback seriously, because good service is as much about communication and respect as it is about repairs.

I completed an online quote request for service. Had a reply saying they'd get back to me on Monday…read moremorning. However, Monday morning came and my vehicle would not start. I had to jump it. So I came to this business requesting help and the older female was very short, very rude, and condescending while I explained my situation. Never asked for any information about me or my vehicle just asked that I leave it with no promise to get to it because they were " booked full" to which I could understand. But I could not do such a thing with a child at daycare and a husband at Work. I had no alternative mode of transportation to be sure that I would get my child at the end of his day or get to him in the event of an emergency. My issue is not getting service immediately. I in no way feel entitled to demand same-day service. It was the attitude of the individual that was really offputting for someone who is the face of the business when you walk in. Next, she became very frustrated with what I was explaining, and she said they would not be able to get to my vehicle until Thursday. Which I replied we will be out of town then. She then said something along the lines of I don't even know I can't help you anymore and directed me to the person sitting behind the computer who also said "I don't know either. I just got here." The business had been open for nearly an hour at that point, it was almost 9 AM. The entire interaction was discouraging and borderline demeaning. Additionally, these people don't know who I was they never asked for my name or anything and at this point, I still have not received any email back about scheduling a potential appointment for service. I went down the street to Firestone anyways, and was helped immediately but people much nicer who talked to me with empathy and respect. Something I did not receive at great bridge auto.

I recently stopped by Advance Auto Parts located on Kempsville Road and Volvo Parkway to pick up…read moresome parts for my aging vehicle. They have a great selection of parts available and the friendly staff is amazing to work with to help you get the parts that you need to make a repair.

Customer service was horrible. I ask to check my car battery and the technician was rude and nasty…read more He did not want to help me so I left and bought a battery at the next auto parts store I came across. I would not go there.The guy behind the counter Hayes his job and blames the customers