I came in for a simple oil change and walked out $260+ poorer. That's right -- over two hundred sixty dollars just to swap out engine oil. No tire rotation, no filter replacement, no inspection -- just oil. read more

We needed work done on our Mercedes and we reached out to Nichole and Pierson at Cupertino Mercedes. They corrected the items and did a more thorough job than the dealership did. My clock and items on my dashboard came back programmed wrong and they corrected for me when the dealership failed too! I have used and referred Cupertino Mercedes in the past and highly recommend them. They are a family owned business. read more

Cannot be happier. Nicole is knowledgeable, honest, helpful, friendly and very considerate. She recently helped us space out some costly repairs for our tire bearings so we are not overwhelmed with costs as well. She also helped us order a seat belt part which ended up fixing itself somehow and is waiting for a day it really needs to be replaced. We used to go to the dealership for regular service at Smythe where they took great care of us for many years but they are very busy these days and we save time and money going to the extremely efficient and caring team at Cupertino Mercedes Repair now as a family and could not recommend them more. read more

Just moved to the Bay and needed to find a shop I could trust to work on my 2004 SL500. After calling around and reading reviews, Cupertino Mercedes seemed trustworthy, competent, and fairly priced--they exceeded my expectations. Nicole and her team were highly communicative, honest about what needed to be fixed, and efficient getting repairs done. The shop was much bigger than I expected (3 bays), sparkling clean, and busy--I met someone with an '05 SL when I dropped off my '04. He explained he'd been coming to Cupertino Mercedes for over a decade. Look no further--this is the place to get your Mercedes serviced well, at a reasonable price. read more

I had my S550 maintenance service done here! The owner was very honest and knowledgeable. The price was very reasonable. Job was finished as what they promised. My baby car drove so smoothly just like the first day when I tested drive it. I really love the service I have received from them. Those quality above were just what I was looking for! Simple and easy, but hard to find! I am a lucky and happy customer here. I will highly recommend you to have your Mercedes service here! read more

I just had my Service E done on the previously mentioned AMG, there goes $800! Anyway, the service entails a lot of checking and a lot of fluid changes. Cupertino Mercedes Service accomplished the servicing in a single day, which was awesome. It's hard to find mechanics you trust, and as I've been burned by Bosch European and Mercedes Service of Mountain View with shoddy repairs and inflated prices, it's nice to know I can trust these guys. If you have a Mercedes and don't want to pay dealership pricing this is the best place I've found. read more

Wow, what a fantastic experience after leaving a place just down the street that claims to be a Mercedes specialist. I know going to a mechanic isn't usually fantastic but this business gives me hope in humanity. I went in this place for the first time for a small repair and they stopped what they were doing and fixed my car within 15 minutes. Not only that but then they refused to accept payment even though I brought the car in and the head mechanic actually did some work. I am a customer for life at this place and you should check them out. read more

If you have a Mercedes older or newer, this is the best place to bring for any kind of service and maintenance. I am a life time customer here. I was introduced here by my best friend Ed about 3 years ago and since then I am servicing my cars here and I am super happy. Nicole and her husband always are super nice and honest. These folks deserve WOW. Service is always fast and accurate. read more

I have great experience here at Cupertino Mercedes every time I service my cars here. Nicole and Peterson are the best, they takes care of me like a family and very honest people. I wish I could give them more then 5 Stars. I will recommend this place for any older or newer model Mercedes repairs of all types. For sure I am the customer for life here. read more

Not located in Cupertino !! So why are they called Cupertino MBZ Service ? Once located in Cupertino ( close to Apple Computers ) , this shop is the premier mercedes benz repair house. Their reputation for providing flawless service is widely known and appreciated. Originally run by Bud ,Renée and Bud..now operated by his son Pierson. The shop has to moved closer to me on Evelyn ave in Sunnyvale between Mary ave and highway 85. Real close to Central expressway. This is a much better location than before!! No real complaints on any service that they do here on our vehicles. Both the 83 diesel and the 2008 suv .Always top notch and they go the extra mile to get our MBZ ready quick. We used to use another place in Mountain View that is closer to my home but now Cupertino Service gets all our repairs both major or minor. Last month Bud ran the shop for awhile and it was great to see Renée again. I recommend Cupertino Mercedes Service anyone with a MBZ that they love like we love ours. :) . read more

Took my CLA250 for its first service & it was a great experience. Nichole & Pierson were so nice they made it quick and easy to get in for a service. This will be my permanent mechanic! So happy to have found this shop. read more

Cupertino Mercedes Service - Auto Repair Near Me - San Carlos, California

I can not say enough good things about this place. Extremely knowledgeable and friendly. Got me in and out for a minor ecu reset and basically didn't even charge me for it. Fantastic service, great people. I will definitely be bringing my Mercedes here for service from now on! read more

I saw the great reviews on Yelp and decided to give this shop a try after having horrible experiences at other mechanics. I have a E 350 that had a check engine light on , and overdue for service. I dropped off my car first thing in the morning and Nichole called me mid day to tell me my check engine light was just my gas cap and there would be no charge. I couldn't believe how honest they were. And are you kidding NO CHARGE??? I totally could've been ripped off. I have been to many shady shops through the years and this is the first shop that's shown integrity. This will be my permanent mechanic. Will be coming back next year for my routine maintenance. read more

I have always found the folks at Cupertino Mercedes to be of excellant service. Thoughtful helpful and always doing the work they say they will do for a reasonable price. If ur are looking for repairs done well. They are great read more

I cannot say enough good things about the quality of service you will receive from Pierson and Nicole at Cupertino Mercedes Service. They are prompt, thorough and reasonable. They have been servicing my cars for many years and I have never had a compliant. Do not be fooled by the name! They have recently moved to Sunnyvale. read more

New to San Jose and needed a MBZ place. Stopped in with an electrical issue, the owner was super helpful in getting me back on the road..... Rare to find customer service like this anywhere. I'm planning more work now that I found this spot, 10 thumbs up...if I had more than just 2! read more

I have been a loyal customer of Cupertino Mercedes Service for 17 years, and I honestly can't imagine trusting anyone else with my GLK no matter the problem. The owners are friendly and very knowledgeable. Cupertino Mercedes Service is truly your best bet for thorough and professional repairs or routine services. read more

My vehicle gave me a low coolant notification, I didn't think much of it because it's happened before ~ only this time the fan stayed on after the car was turned off. I looked under the hood and found coolant all over.. and leaking on the driveway. I called Cupertino Mercedes - good reviews on yelp & close to my house. Within 30 min Pierson was in my driveway, had the issue diagnosed, patched so I could drive it to the garage & called Nicole who ordered the part. Very knowledgable, super helpful and exceptionally kind! Highly recommend Cupertino Mercedes, will not go anywhere else! Thank you! read more

Can't say enough nice things about this shop!! Nicole and Piercy are very transparent with the work and pricing. Had them service my transmission and differential as well as install new motor mounts in my c-class. Always willing to help with any requests. Highly highly recommend!!!! read more

Excellent service, great people! I found this shop and met Pierson and Nicole when I was considering purchase of a 2000 Mercedes SLK230 in 2012. Pierson did an evaluation of the car I was considering that subsequent purchase and shape up proved was spot on. Despite being an older car, with his work it proved to be both inexpensive to own and a pleasure to drive. Everyone who rode in it or drove it commented on how tight and new it felt, even though it had quite a lot of miles on it. When that car was destroyed by a rear-end collision in 2016, I decided to stick with Mercedes and the SLK model line mostly because of the excellent and always friendly service I receive from Pierson and Nicole. I brought another car in for evaluation, this time a 2006 model, and again was rewarded with an accurate assessment that allowed me to negotiate a very reasonable price for the car. With all of the work pointed out by the evaluation was performed, this one too drives and feels like a new car, and is proving once again to be incredibly economical to run for a "luxury sports car" and a total pleasure to drive. Pierson and Nicole have always been helpful and accommodating when I stop by with a question or need a bit of help in a hurry. They've gone the extra mile for me to keep my car running in top condition and have been 100% transparent and forthcoming on all the work that has been performed. I can't say enough about how pleased I am both with dealing with them, AND about the quality of the work they do for me. I know I can trust them to answer my questions honestly, research issues thoroughly, and do their best to save me money whenever possible. The work performed has always been more than just satisfactory. Top marks from me, one of the best automotive service shops I've ever worked with. :-) read more

I was referred to these nice people by my family mechanic of many years when he retired about 4 years ago. This is a second generation family business operated by husband and wife. Pierson Washer is a factory trained , and certified, Mercedes Technician. Knowledgeable, efficient, responsive and reasonably pricing for his services. Nicole, his spouse, runs the business end of the operation. Good people. I trust and recommend for any Mercedes mechanical issue. read more

I brought my Mercedes to this shop from a coworkers recommendation. I literally couldn't be any more pleased with the level of professionalism, customer service, and overall knowledge of mechanic work. Originally, I was having problems with noises when I would start my car. I took it to another mechanic who was a "specialized" Mercedes and BMW shop. Long story short my car was diagnosed wrong and after 5 trips to mechanic shop I decided to try my luck somewhere else. After asking around at work if anybody knew of a good mechanic, I was referred here. Hands down, the best experience I have ever had dealing with a mechanic shop.I explained my situation, and they were very helpful in explaining everything. After about 4-5 hours they called me and said I was ready to go! I came back and my car was running better, sounded normal again, and took the time to look over everything on the car and let me know that everything was in proper working condition. I am extremely happy I found this shop and not only will I be a returning customer but I feel comfortable referring friends and family here, and I will. read more

I have had Pierson do some work on my SL500 and it was done perfectly and didn't cost a fortune! I had him do a diagnostic on a Benz I was planning on buying today. He went over it with a fine toothed comb! He is so meticulous and honest. Turned out the car did have some problems.....he and Nicole explained everything to me and wre very truthful in saying it wouldn't be in my best interest to buy it. I am so happy I spent the $100 bucks to have him check out the car. He basically saved me from throwing my money out the window on the car! Thanks Pierson and Nicole.......guess I'll have to drive my "Miami Vice" SL until I find a better replacement! You have my business as long as I own a Mercedes!!! read more

Went to there new location. Love the new place. Much bigger! As always! Great service ,honest, and 100% dependable! They are the best mechanics I have ever gone to. My husband is a former mechanic and he is extremely anal about details. He totally trust Cupertino Service for all the work that they do. read more

These guys are cool. Just got a Mercedes and some weird light went on and they offered to fix it for free (if it wasn't a big deal), and it wasn't a big deal and they fixed it for free just like they said. What car mechanics do that. I'll go back to them anytime! read more

My Dad have been a long time customer of Cupertino Mercedes Service from way back, and now I am a happy, loyal customer as well. Pierson is the son who now runs the business together with his wife, Nicole. Owning a Mercedes is a joy as these cars are well built and can last a lifetime and a half if well maintained. But it can also cost you a fortune and a half if you only rely on the stealerships or a less reputable mechanic. Pierson is someone I fully trust to give good, knowledgeable advise and work on my cars. He will recommend work on only what is necessary and will offer useful tips. I do most of my own car work and if the job is complex and more than I can handle I bring it to Pierson. His work is always first class. I believe you will also be very happy to bring your Mercedes to them for all jobs big and small. read more

I have been taking my GLK to Pierson for a few years and couldn't be more impressed with his team and their work. He's super knowledgable and passionate. Pricing is pretty reasonable and you can't find friendlier people to work on your Benz. Don't let the out-of-the-way location throw you off. They say when you find a great mechanic you stick with them. Pierson and team are amazing. Couldn't recommend them more. read more

After my wife and I checked Yelp reviews which looked so great, we decided to give it a try. When we requested a maintenance service, they recommended 80,000 maintenance (including transmission oil and engine oil changes) and we followed their recommendation. The job was completed quickly: We dropped off our car in the morning and were able to pick it up in the evening. We paid over the phone and picked up the car in the evening after they closed(with the key left on the tire). When we turned on the engine, we saw a waring sign of "Break light Off". Actually, we forgot to mention the warning sign. The waring sign was one of reasons for us to do the maintenance. Even though we forgot to mention it, it should be fixed or at least be contacted about it. They did not fix the break light nor pointed out that it needs to be fixed. We also realized that there was no sticky label at the left-upper window for next service due date which is normally done at any other service centers for engine oil change. It is ridiculous. How can we believe that they really did their job for which we paid about ~$1100! If you have done your job correctly and reset the sensors, you cannot miss the bright red "break light off" sign. We tried to contact them immediately but they were on vacation for awhile. About two weeks later my wife was able to talk to Nichole (wife of the owner) and explained about the warning sign situation. Instead of apologies, she said they never saw the warning sign and argued that the light bulbs are $2 that they have no reason not to do it. My wife was so mad. She even did not get to mention about the sticky label. We do not recommend Cupertino Mercdes Service. I never had a maintenance service done without the sticky label which tells ya that they did their job and let the customer know when the next oil change is done. It is very difficult for me to believe all the great reviews from Yelp! read more

Family owned and operated, second generation. Great customer service. Professional office and admin team. Prices are extremely fair. When you have a luxury car you expect luxury service. You get that here from Pierson and Nicole. I brought in my Mercedes C300 for a squeaking belt, so embarrassing. They fixed the belt and did the expected maintenance service as well! I was no longer embarrassed driving a beautiful car with a squeaky belt and she runs like she did when I took her off the lot. 5 stars in my book!! read more

Pierson is one of the friendliest shop owners I've met. Started going to Cupertino Mercedes after my 1986 SL560 kept experiencing recurring issues and the shop I was taking it to at the time wasn't able to remedy. Not only was Pierson able to diagnose and fix the real problem, but he helped me feel comfortable trusting a shop after a series of expensive services elsewhere. Since going to Cupertino Mercedes, Pierson and Nicole have gone above and beyond to provide great care. As I was picking up the car after a recent service, I showed Pierson an issue that was going on with the windshield fluid sprayers. He spent the next 15 minutes with me making adjustments until everything worked appropriately----mind you, this is after I had already settled the bill. Not only does he know exactly what he's doing, but he genuinely seems to want to help his customers and solve their problems. Overall, good people and good service. read more

I took my c63s amg to Cupertino Mercedes to get aftermarket paddle shifters installed. Pierson did a thorough and incredible job. High quality work. I'm super happy with the way the installation turned out. Very customer centric family owned business with a very well deserved reputation. They have my highest recommendation and I would absolutely trust them with my new expensive amg. Thank you Cupertino Mercedes. You have earned another repeat customer and I'll be calling you soon to schedule my next visit for some more stuff I want to get done to my car. read more

These guys are awesome! We have brought 3 MBZs there. Autobahn motors tried to charge me $1100 for what Cupertino will do for $196. Thank you for being an honest and customer oriented shop! Jason read more

This is a great service and repair shop. Pierson is a top notch Mercedes trained mechanic who knows Mercedes from bumper to bumber. Nicole will do her magic to schedule your service or repair as quick as possible. Don't pay those high dealer repair and service costs. Save your money and go to Cupertino Mercedes Service. read more

After calling around and seeing the reviews on yelp I took the plunge and brought my wife's 2009 C350 to Cupertino Mercedes for a 60k service. Everything seemed fine during drop off, pickup etc. but when I brought it back to my wife she noticed a small dent in the lower passenger door right away that wasn't there before. We immediately brought it back and boy - what a mess. Not only did they claim it was absolutely impossible that they did it but they began pointing at other scratches, yelling and insulting both myself and my wife, and made zero effort to understand our position or to put anything right. Even if somehow the dent was made when it wasn't in their possession (unlikely - my wife has a sharp eye for her car and always treats it with absolute care) the way they handled this at Cupertino Mercedes was incredibly poor. This was no way to treat a customer! Calmer heads would have offered to work with us to figure out how to repair it regardless of if they disagreed about it happening there. I don't expect anything from them but wanted to leave this out there as a warning to others. read more

Pearson (I think the owner) at this repair place was most courteous and helpful. Mercedes dealer had come up with a huge estimate for a couple of repairs. We took it in for a second opinion. First time there. These guys were amazingly quick to check it out - while I waited -and basically said there was no need for repairs. Saved us multiple 000's of $. And did not even charge for the diagnostic time!!!! Definitely taking our cars back to him. read more

Back when they were in Cupertino, until now when they relocated to Sunnyvale, I have been taking my Mercedes to Pierson and Nicole for years. They are true professionals, and kind as can be! Can't forget efficient as well. It's rare that I am not able to get my car back within a day. I would recommend you call this auto shop for any of your Mercedes related issues. Although I am not proficient in "auto lingo", I appreciate that Pierson and Nicole can explain problems/issues to me in simple terms, so that I can make informed decisions regarding the amount/degree of work I should be doing. read more

Pierson and Nicole manage the shop very well. Pierson is highly knowledgeable about the MBZ cars and he is diligent, methodical, and efficient in the work that he and his team do. He shares and discusses with you the problems with the car and the solution options. I have had different types of work done on my 2 cars with satisfying results. The work is cost-effective relative to the dealer and perhaps with other non-dealer MBZ shops. read more

I had my car serviced by Cupertino Mercedes benz for years now. There honest, they do excellent work, and will always give me an honest opinion about my benz. Nicole and her husband are hard working people with great work ethics. DO NOT TRUST anyone else in San Jose to do work on your Mercedes.....this family owned business is successful because of their integrity and ability to do the best job. read more

The shop started out many years ago in Cupertino and has since moved to Sunnyvale. The owner (Pierson) took over the shop when his father retired. This is a very good second generation Mercedes mechanic. He is always happy, always helpful and does great work. You won't be disappointed. read more

I have been dealing with Cupertino Mercedes for over 5 years now and have never had a complaint or reason to question any work they have done. They have always done exceptional work, explained everything up front and their pricing for the work i have needed has been amazing. Pierson and Nicole's customer service is fabulous. Pierson is knowledgeable and has always been able to diagnose the problem quickly. On my most recent visit this past week, Pierson was able to diagnose the issue within 5 minutes, Nicole had the part ordered and delivered by the next morning and the car was fixed and back up and running by the after noon. In addition, Pierson did a check of the vehicle and found a few small vacuum hoses that needed replacing due to cracking, which saved me having to come back. Finally, Nicole mentioned the headlight restoration service they provide. I was skeptical because i had had it done before at an auto body shop a year earlier and it did not make much of a difference but i trust Pierson and Nicole. My 1999 CLK 320 convertible with 215,000 miles on it had really yellowed headlights and when i came back to pick up the car, it looked liked they were brand new! I also had my other 2004 vehicle done and it had the same results, a night and day difference. Bottom line is Cupertino Mercedes is the only service center i will being my Mercedes to because they do great work, are honest and will only do work that is needed, their pricing is great, they are always there when i have questions. I know they will help keep my car on the road for years to come. read more