I love coming into Ten Friends! The vibes are always positive when you walk in the door. When I…read moreknow I have a special event, this is the first appointment I book. Some days I just don't want to do my hair and know they can do it better. Whichever the case, I know I will be well taken care of by the Stylists here. I have tight curly hair and I don't trust it to just anyone, but Sara and Francesca always make my hair feel great and look fantastic. I cannot say enough good things about the Cezanne treatment! I've had many keratin treatments but this one lasts and leaves my hair feeling healthier than ever! Highly recommend!

I have been a loyal customer at Ten Friends salon for quite some time now. I had some prepaid…read moreservices remaining and use them as my schedule permits. Unfortunately, my recent experiences have been very disappointing. During my previous visit, the receptionist, Briana, tried to charge me an additional $15 "for the thickness" of my hair without giving me any prior notice. My ethnic full hair has never  been an issue in prior visits. When I questioned it, she changed her explanation to say it was because my blowout took longer than 45 minutes. I pointed out the inconsistency and suggested that if time was the issue, next visit I will come with my hair fully washed. To give the stylist enough time to blowout my hair in the 45 minute block.  At my recent visit on Friday August 29th, I did exactly that. I arrived on time with my hair washed and wet. No one mentioned any extra charges when I checked in or checked out. Yet, when I reviewed my credit card statement two days later, I discovered a $15 charge. I called to question it because I honestly thought there had have been a mistake.  Briana told me that coming in with wet washed hair "is not part of their services" and that despite my appointment taking only 43 minutes, she still charged me. The other service is to come in with already dry hair and style it. I requested to speak with the manager and was told she was on maternity leave and she was in charge. Briana also stated she would reach out to manager Lindsey.  Not even 5 minutes later she called back stating that they would not be refunding me, even though the charge was never disclosed to me or authorized by me. This is unacceptable to take advantage of a customer.  This feels like deceptive trade practice. Charging customers after the fact without notification or consent. I am essentially losing the value of services I already paid for, since my hair is "thick" mind you my hair is not curly just wavy and full. Making it easier on the stylist and not using their shampoo/conditioner. One of the best parts of getting your hair styled is the wash. There is no reason for the receptionist to change the experience.  To be clear, the stylist did a wonderful job on my hair. However, the way this location handles charges, adds arbitrary fees, and refuses to resolve disputes is not good business or good customer service. I chose to forfeit the last two services I had remaining rather than return to a place that I no longer trust. Again losing money for lack of customer service.  Beware of hidden fees and deceptive trade practices here. They pick and choose when to apply extra charges, and it feels like they're trying to take advantage of customers.

My review is for the professionalism the owner Ambris has. There was an issue, but she was quick…read moreto contact me and remedy the situation. I really could not be happier with her response and her skill.

I mean look at my hair. I love it. I've had tape extensions before. Liked how they looked but…read morethe price, upkeep and them drying it was too much. I was sad. Years later I got a perm for some volume. WRONG. I happened by this place for a color and Sasha did a perfect job. We talked about extensions and I ended making an appointment to get them. They are the sew in ones and seem easier to take care of so far. Sasha told me how to take care of them properly. I'm just so happy with them. They blend perfectly with my hair, are so soft and I didn't even need a color touch up since she did a great job before. Thank you so much Sasha. I feel so pretty and I really needed that during these times.

Wonderful stylist. Professionally run shop I was in and out…read morein a short time Plenty of parking

Excellent service, atmosphere and products! Highly Recommended this salon. Have been a customer…read morefor years!

I went to MOUNA African Braids right before a three week trip to Europe because I wanted a…read moreprotective style that would last. I showed the owner pictures and videos of the exact style I wanted--Bora Bora braids with human hair, full and neat. We discussed the size, fullness, and agreed on the price. She told me she would be out of town but referred me to her other location in Bolingbrook and reassured me that the stylist there would take good care of me. Unfortunately, that was not my experience. The braider did not speak English and seemed completely unaware of the style I had already arranged with the owner. Even after showing her the pictures and the messages between me and the owner, she still gave me Boho braids instead of Bora Bora braids. Instead of making the style full with more strands left out on each braid, she made the leave-out thick and uneven. It was not the look I wanted. I even texted the owner while in the chair to say I wasn't happy. The next day I received a text asking me to come back to have it redone, but I couldn't--I was flying out. For the entire trip my hair shed badly, leaving hair everywhere, even in my food. By the time I returned home, the braids looked so poor that I took them down in less than a month, despite spending about $500 total for the human hair and the style. I've never paid that much for a braid style only to remove it so quickly. When I reached out afterward, I asked if she would redo my hair with a discount on a future style (which would have been about $250). I asked for a $50 discount, but she refused and countered with $20-$30. Considering how much I spent on the first style and how short of a time I was able to keep the braids in, I didn't feel that was sufficient. On top of that, when I had the braids taken down at her shop, I was charged another $100. As a small business owner myself, I rarely leave negative reviews, but I left this shop feeling like I wasn't valued as a customer and that it was more about the money than the service. The owner came highly recommended, but the stylist she referred me to was not experienced in the style I requested, and I ended up disappointed during a trip I had looked forward to for so many months. Sadly, I cannot recommend MOUNA African Braids.

My favorite to go for short notice is mouna she's got gifted hands and knows how to give me that…read moreglamorous hairdo I have fine hair and she's the only person makes it look full Thanks for your expertise service.

Tara was amazing!! She cut and styled my hair just as I wanted. She has a great personality added…read moreto her exceptional skill. Give her a call!

Quality was good. The vibe was good... But I was always feeling that the colour wasn't what I was…read morerequesting... (I had been asking for a cool tone blonde and I was coming out still a bit warm). Tried several times but it just never got it.

Been coming here to see Betsy for 6 years ! Great salon with many talented stylists, Betsy being my…read morefavorite of course. Reasonably priced for Naperville, offering all beauty services including hair, nails and waxing, esthetician services by maggie as well. Shampoo girls are great too ! Perfect salon for men, women, kids, young adult and teens. Established salon serving Naperville for many years. This salon uses mostly Redkin hair products and professional quality hair care equipment.

I had a color and blow dry by Betsy she was fabulous. Also had a manicure and pedicure; Not so…read moregreat I've never had a pedicure with Asian massage your legs but least a couple of minutes.... No massage and the lady did not want to do French so she kept repeating how I should have Color and she loves color and what color would look good finally to get her to shut up I said put some color on so now I have brown frosted ties...NOT ATTRACTIVE! I will go back for hair bit never a mani/ pedi. Continuous racist comments also which I didn't appreciate. Very unprofessional

So I bought a Groupon of this salon to get a haircut and partial highlights. The Groupon was for…read more$67, which included both the haircut and highlights. But after discussing which color and haircut I wanted, Jad told me that he is charging me $50 more as my hair was "long"! Like common, $50 extra for a few inches of extra hair! Groupon has not mentioned this anywhere. What's the point of using a Groupon if the salons can charge whatever they want based on some excuse. I am not at all happy with this kind of treatment, so anyone of you out there visiting Jad with a Groupon, be ready to be charged extra!

I highly recommend Jad to anyone who wants to feel more beautiful and confident in their own style!…read more Jad is very detailed and provides amazing service. I wanted highlights to look as natural as possible and he did it perfectly. Jad was knowledgeable about hair and gave me good advice about which products would work best for me. Will be back again and again! I recommend Jad to anyone who is looking for professional stylists with great attitude!

Color is always good and appointment time is always kept. Nicole does a great job, but so do…read moreothers when I can not get Nicole.

Being very picky, I reached out for a consultation for service. Came in (with photos for reference)…read moreand discussed with the stylist. I was assured by her that she could do what I asked with no problem. I came in a few days later, had the color service, and almost cried. It was not at all what I asked for. Emailed the owner and came in the next day to discuss. The owner apologized, and said she personally would do her best to fix the mistake. I spent 7 hours over 2 days in the chair, and left unhappy because the problem couldn't really be fixed. My hair was now in fragile condition. I had to have about 5-6 inches cut off. I now have to tone every few weeks to keep it looking 'OK' . I will say the owner was very apologetic and I do appreciate her taking ownership and trying to fix a mistake that she didn't make. BUT, as I found out later, the problem happened because a color process that should never be used on previously treated hair was used on me. I still dont know why it was. I would have appreciated someone admitting to that and just telling me my hair couldnt be fixed.