ABSOLUTELY AVOID: Terrible Massage, Forced Tipping, and Highly Unprofessional Behavior…read more I am an experienced consumer of massage services and have never encountered such an appalling level of unprofessionalism. I strongly advise everyone to avoid this establishment. I scheduled a 60-minute massage and signage indicated the price was $70 if I pay cash. Upon entering the room, I asked if I should undress. The therapist spoke absolutely no English and there were no signs indicating what is customary or expected. Communication was impossible and nonexistent. It was also oddly silent, there was no music during the massage. Invasion of Privacy: While I was still in process of getting undressed, the therapist barged into the room and left the door wide open. I was fully naked and exposed. During the massage, the sheet she provided to go over me was the size of a pillowcase, or smaller. It did not adequately cover me and left my private parts exposed. Periodically during the massage, my therapist would stop treatment, open the door, and leave the room to greet a walk-in client, or yell back and forth with someone else who was in the building. I had my head opposite the door and could not tell when the door was open or closed, so I felt extremely exposed to anyone walking down the hall and had to try and adjust the tiny sheet provided for cover. Inappropriate Behavior: At the end of the massage, the therapist kissed my hands. She left so that I could dress, but entered the room again while I was still naked and dressing. She would not leave although I was still naked, and she very inappropriately wanted to "help" me get dressed. Subpar Massage: The massage itself was poor. The paper towel used on the face rest was scratchy on my face skin. The masseuse used an excessive amount of oil, and was actively pushing the massage table around the too-small room while I was on it--a jarring and unprofessional experience that ruined any chance of relaxation. The masseuse was not discreet with how the small sheet was used, she did not cover my private parts appropriately while she worked on different areas of my body. There were some very uncomfortable techniques used where she tried to pull my head up to arch my back. She did not seem to know what she was doing. Forced Tipping: The situation escalated dramatically after I paid $70 cash for the service, crossing the line from poor customer service into outright hostility--the masseuse immediately began demanding, "tip, tip, tip". I offered a $4 tip for the poor service received. The masseuse instantly confronted me, keeping her hand out and demanding more tip. A mandatory tip is bizarre, unethical, and something I have never heard of. This encounter was one of the most unprofessional massage experiences I have ever had. The lack of a properly-sized sheet, exposing my naked body by not covering my private parts and opening the door to my room during service, immodest behavior while undressing and dressing, delivering a poor service, and demanding an arbitrary "minimum tip," is unacceptable. The owner needs to be aware that their staff is openly insulting and aggressively alienating customers. AVOID at all costs.

The worst massage I have ever had. First off before she even started the massage she asked for me…read moreto pay before. (Which should have been a red flag). I refused said I'll pay after the massage is done. Then she got started she over focused on my right shoulder, She rubbed super hard down my spine, I finally asked her to do my legs. As I asked if she was going full body? She left 3 separate times during my "60" minute massage to answer the front door due to customers coming in., which wasn't the problem, the problem was she left the door wide open and had me pretty exposed, I'm now in incredible pain after everything. Typically I have had a soreness after a good massage, but nothing beats the kind of pain I'm in. Do not waste your money...have no clue why there is a single good review on here..

I don't understand why this place is not more busy. $30 for a really good massage . I've been a few…read moretimes but the most recent experience made me want to come and give a good review. I had a splitting headache and neck ache from working at a computer all week and told the masseur before i lay down. He focused on that area and it was a transformation! I felt like he was very much in tune to where I needed the most attention. I occasionally go to the fancy spas in SB but I think the real talented masseurs work here! Be prepared to be asked if you want an extra 20 mins etc as they always ask near the end. Highly recommend.

I was talking to a friend of my experience here and went to look at the yelp review I left in 2022…read moreI see it was taken down! So glad they take assault seriously here! I made an appointment with a request for a woman masseuse. Mind you this was after my good friend suddenly died, my grandpa died and my childhood animal died with a week of my 21st birthday immediately leading up into 4 midterms at UCSB. I decided to treat myself to a massage as I needed groceries from Trader Joe's. A male checked me in, he looked and acted as if he owned the establishment. He lead me to the room and gave me the space to undress (mind you with any massage to how you are comfortable) which to me meant a sports bra and underwear, and covered myself face down with a towel covering myself. To my surprise he walked in to give me my massage. Like someone else who reviewed, I was a naive non confrontational young woman who just went through a highly traumatic few weeks. God forbid I trust a masseuse to do their job appropriately and not take advantage of me even though I had a bad feeling about it. The massage started normal at first and then he asked me to remove my bra as it was "getting in the way" then I noticed soemthing firm pressing against me. Yes. That's exactly what you think. And he was massaging my shoulders going way too close to the breast region, presumably looking at my behind, I felt a for lack of better words half chub rubbing against my head. I truely didn't know what to do. I've been assaulted before and in therapy for it and my automatic response is freeze unfortunately. He tried to extend the massage and I said no and quickly dressed, paid, left no tip, and immediately called bbb which was closed. Sent an email or a tip or whatever you can do (it was 4 years ago give me a break with the details) and left a lengthy yelp review which apparently has been taken down! I don't know how that is acceptable to take down a review of this nature. People should be aware and based off what I read this isn't the first instant of inappropriate behavior. I am so appalled looking back now and need to repost. This is insane behavior and so inappropriate of a 50 something year old to a barely legal young woman. Shame of this establishment and shame on yelp.

I have enjoyed a full body massage here many times. Great releif of stress. My expectations were…read moremet or exceeded each time. I will enjoy their expert professional service again.

This place is dirty and unprofessional. I'd just go somewhere else. They offer unprofessional…read moreservices and the rooms look gross.

Wow!!! Mary is amazing. 90 massage for $105 including tip. She worked out all the kinks and…read moreloosened all my knots. I walked out 80% better. I definitely will come back.

One of the most unprofessional and rude women I have ever met at a massage parlor gave me a massage…read morethat left my back more messed up than it was when I arrived. Then she had the audacity to demand a larger tip. She talked on the phone and left the room MULTIPLE times without adding the additional minutes to make the full 60 minute massage I paid for. Plus there were mystery stains on the sheet I laid on. If the massage had been out of the world amazing I still could not have overlooked the sketchy setup with the doorbell and the woman's dual role as a hostess and disinterested masseuse.

The best! I come in here from time to time, and it's great that you can just pop in without an…read moreappointment.

We got the 40 minute foot massage and it was excellent. Best thing after walking around Solvang…read more Got us in quickly (we walked in), were very polite, and the massages were excellent. We will come back again when we are in town.

Great couple massage. Very nice husband and wife team!…read more Relaxing space and close by UCSB

I've only had a handful of massages in my life, but after going to Upscale Massage, I can say now I…read moreknow how they are supposed to feel! Jesse was my masseuse and he was extremely professional and personable. I had made an appt for the 60-minute Swedish massage and caught myself almost drooling a couple times! The entire massage felt amazing. I did have some knots in my left shoulder area, where Jesse said he was using more pressure than he would in a normal Swedish massage. He said he was doing this to relieve the knots and to let me know if it was too much to handle. I let him know that I knew I needed it and to continue and thanked him for the explanation. I will most definitely be back. Thank you!

Kathleen is not your average massage therapist! We all know they are not all equal but as a…read morechiropractor I have to get regular care to maintain my work flow. Not only do I need someone who is well educated and experience but someone that I can trust to send my patients too when they need it! I am so lucky to have met her and experience her wide variety of techniques! She is specializes in clinical, therapeutic deep tissue but also does fabulous with craniosacral, lymphatic and some energy work. Don't settle for an average massage!! If you want to get well and make progress don't waste any more time or money...see Kathleen!!!

From the owner: Massage Therapy and other modalitiesread more

Mimi saved our life! Basically the best massage you will ever receive, and you get WALKED ON…read more literally. Highly recommended

Came in for a 1hr deep tissue couples massage to celebrate my birthday and left feeling really…read moredisappointed which sucks because we booked here due to the rave reviews. My boyfriend asked for medium pressure, I asked for strong. I had to ask 2 more times during the massage for the woman to go stronger and I also let her know the muscles in my neck and shoulders were very tight and needed more pressure. Despite this, she didn't adjust pressure at all until the last 5 minutes of the massage and did not do any deep tissue work on my neck or shoulders. Because she only did deep tissue on two or three random parts of my body for maybe less than 10 minutes total of the whole massage, I now have something pinched in my lower back that I did not come in with. My boyfriend felt his massage was extremely light except for when his back got walked on, which resulted in him also leaving with back pain because of how rushed she was with her approach. There was also another employee yelling during the beginning of our massage as well and the music kept turning off so one of the ladies had to go out several times to tell them to stop and to turn the music back on. Overall it was a huge bummer, especially for the price of $285. It felt like we paid a lot of money to leave feeling worse than we walked in. We won't be coming back.

Nancy is fantastic. I have had a sore arm since October and gotten 7 or 8 massages then I went here…read moreand she really knew what I needed. After the massage I felt so much better. This area has a lot of people who are very good but I do not think they are better than Nancy.

I'm a very lucky person to have found Nancy. She Hands-down gave me the best massage I've ever had…read morein my life. This massage was so amazing that it actually made me cry. That is not an exaggeration, it was such a good experience for me that there were times during the massage that for some reason I started tearing up. Thank you Nancy I truly feel like you have removed years of stress build up in my body. $60 for an hour massage, which will be THE BEST MASSAGE OF YOUR LIFE! Thank you!!