For three months in a row, each time I have renewed prescriptions, they have excuses for why the medicine isn't ready when they say it will and why the wait is long. Yesterday I went in because my prescription was supposed to be ready. I waited in line for twenty minutes to be told they were behind and give them another hour. Three hours later I had waited in line five times, once in the drive thru, trying to get the prescription. Once they said it was computer problems, later they said it was a new pharmacist. Whatever the reason, it took a really long for everyone to get their meds, even those whose should have already been filled. The line was always four people deep, and the workers did not seem in a hurry to help people at all. I think some customer service training and efficiency training is in order. read more

Damn this cvs really needs to up their staff there are 3 people just standing in the front while there's a huge check out line forming, while yes there are self check out machines but if you're trying to buy alcohol you can't go to those. Some of the better liquor is locked away so you can't get them with out someone to unlock the cabinet. Waiting for someone to come even after talking to the lady in the front. All she said was to go to the liquor cabinet and we had to bring it to purchase or even ring it up but no one comes to help us unlock it. read more

I am hoping that CVS Corporate recognizes what an outstanding employee Barb is in the pharmacy. Pharmacy lines continue to grow in length both inside and at the drive up window and she never misses a beat. Her kindness and efficiency helps alleviate any anxiousness that a customer might be experiencing. Sick people are often not the most patient. Barb is thorough, answers any questions, makes you feel that you are the most important customer and is tending to more than one person at the same time. Rare gift! Barb works at Big Bear Lake. read more

Great Parking for the facility. It's much better than going to the Ralph's next door which is always crowded read more

CVS Pharmacy - Drugstores Near Me - BIG BEAR LAKE, California

The self checkout feature works great unless something is on sale. I chose a nail polish that was supposed to be a clearance item and half off, but it charged me full price. :-( read more

Cvs is miserable in general but the pharmacy staff at this location was particularly unhelpful.

I like this location! Its your standard drugstore, but the employees are SO FRIENDLY! Usually when I'm asked if I need help finding something, I say no and pretend that I'm browsing while instead frantically searching for what I came for. I gave in though and asked for help finding at least 4 different items. Not only did the wonderful employee happily help, but then brought me right up and rung up my purchase. Even when I've purchased with no employee assistance, the checkers are so happy and friendly. PS: there are also way more than 4 parking spaces for patrons (guessing at a minimum of 30 spots) and even before when I was just a toruist and not a local, they had no problem honoring my doc's rx when I was stuck up there without medication. Of course I can't speak for everyone, but I had the complete opposite experience from the previous 2 reviewers read more

Had all my basic needs that I forgot at home! Customer was very helpful in providing locations to my items!

I would like to post an update regarding my previous statements. Kevin, the store manager took the time to call me back and reassured me that corrections are currently being made and the district managers office was already made aware. Thank you Kevin! read more

Came here today for my wife to take some passport pictures and took over 15 minutes to get help...after she shows up still takes her sweet time....bad service and I think she was the manager....came over to Walgreens what a big difference got help asap.... read more

Good customer service from Susan and Theresa. They are both very helpful, Susan helped me find what I was looking for and Theresa, help me update my rewards information.Good Job ladies!!! read more

Really difficult experience with CVS. We had a prescription for my wife which I tried to pick up for her because she does not want to leave the home in the pandemic. I tried to register in the app as a family/caretaker, but it locked me out for 24 hours--the app said that because our last names are different that it might be a problem, and directed to calling their customer service, which I did, and waited for 64 minutes to finally hear a ring over the hold tunes, only to hear silence for several minutes of unanswered pleas, and finally to be disconnected. An epic fail for CVS. The pharmacist who my wife spoke with told her to pick it up. In frustration, my wife then travelled to this CVS to pick up the prescription, only to be told that it had been mailed, to an address that doesn't receive USPS mail, so of course it will be "undeliverable" and my wife was not able to pick up her prescription and the attendant told her to come back in 3 days when the item is returned, which of course doesn't help acquiring the needed medication! And she never asked that it be mailed out! Super epic fail CVS! read more

Week 1- requested CVS transfer my prescriptions Week 2- had not heard from them, so called and learned they never bothered to transfer yet Week 3- the prescriptions were partially in, but they could not manage the insurance Week 4- still waiting for Darlene to get her disorganization in hand. Still trying to accurately fill prescriptions after getting them wrong Week 5- talked to the pharmacy supervisor who also was unable to be useful. Called our doctor to switch ALL of our prescriptions to Walgreens. We had ALL of our prescriptions filled, properly billed to insurance, and in our hands within 24 hours. Big Bear CVS is the worst. Go to Walgreens! read more

I love CVS but, the guy working the register when I went in on 3/24/17 was ridiculous. He wouldn't scan my rewards card and insisted on entering it by hand on his key pad. When I tried using my rewards coupons, they would not scan and he basically told me sorry about your bad luck. When I asked him to re-enter my number for my card, he refused saying he entered it right the first time. The manager came over, who was on the phone and distracted during all of this, and was able to override my coupon. When I got my receipt I noted the card number was different from MY card number on the coupon. He could not explain how this happened only to say it happens sometimes Thankfully, I will likely never visit this CVS again. read more

Ridiculously understaffed pharmacy. Only one person in the pharmacy. Couldn't keep up with drive thru or in store line. I understand that overstaffing ruins your profitability and sometimes people call in sick or just don't show up at all, but a large business like cvs should be able to provide better customer service. read more

Went in for a few items this morning. Was greeted by Lori who was pleasant, warm and knew exactly where to point is for everything we were looking for. He genuine warm attitude was contiguous. Lori made my simple trip to the store into an impactful positive attitude adjustment. This world needs more people like Lori. Big Bear community is lucky to have her read more

Wouldn't honor my doctors prescription when I ran out if meds while in big bear on vacation. Go elsewhere!!!!

CVS in Big Bear - I transferred my meds to CVS and within a day the amazing staff refilled everything that needed to be filled. The staff is super helpful and kind. It's really hard to find good service anywhere these days and I'm so thankful I transferred to CVS. read more

Greg is helpful and nice to talk with. The Susan (manager) I have always liked, she is always helpful and is fun to talk with about anything. :-) In regards to Susie (the one that has been there over 20 years) normally she is my favorite person there, not anymore! As the old saying goes you should never talk about politics or religion, unless you want to get into an argument. I have respect for everyone's decision on what they want to do in their lives, but if someone wants to be brain washed by Dump (tRump) that is their problem. I don't need to know that her family members used to be or still are a member of the KKK and she seemed to be okay with it. I hate people like that, and that is whats wrong with America, people like that. I also don't need to know that Michelle Obama is a man and Obama is gay. Susie was really trying to convince me of this? Even if it was true, so what! I wouldn't care, I'm not sexist or racist. Her dislike for the Obama's came across, as she is racist. I'm culturally diverse in life, so is my husband and son. read more

Lazy pharmacy staff. They refused to do a prior authorization for a medication prescribed for a patient because they assume it will be denied by the insurance. They should have sent the request and get response from insurance and not to assume. read more

I truly am not type of person to write yelp reviews over one bad experience somewhere. I have compassion for anyone in the service industry and understand that I will never know what it's like to walk a mile in anyone else's shoes. People have bad days and can misguide those feelings in the wrong direction. I know that cause I am human and have done it myself. That being said I don't know what else to do in this instance as I have never been so disappointed and felt so downright disrespected in my life. From the moment I walked in to pick up a very simple antibiotic prescription "Chelsea" was beyond rude then began to become disingenuous when answering my questions and worst of all misleading regarding my wait time for fulfillment. There was not a soul in the pharmacy and she told me it would be a "couple of hours". When I asked if she could be more specific she replied "no" then swiftly within hearing distance started discussing me and my business with a co-working in a very distasteful manner. Now for the worst part. As I am sitting in the empty waiting area there have been two prescriptions dropped off. Both of which have been told their prescriptions would be filled in 30 minutes. Both fulfilled ahead of mine. So now my antibiotic is being held hostage by an immature and misguided pharmacist who should not be in the business of helping people who are sick. I would strongly encourage anyone to avoid using this pharmacy at all costs. I would also encourage management to take a strong look at this young ladies moral compass and ask themselves if this is the type of person they want handling people's health and well being. I certainly do not trust her with mine. I hope this helps some of you people avoid being stereotyped and unfairly treated. read more

I just wanted to give a BIG KUDOS to the pharmacy staff. Thanks to Chelsea, Laura, Darleen, Barb, and Annie. We moved up here 5 years ago and my wife is on a pain management program for her back disease and a few other chronic issues. Since she takes opioid pain meds to help manage her pain and life, there is a lot of government obstacles that makes it difficult. Some politicians think they are more educated about managing pain then the doctor who she has been seeing for over 12 years. They make it difficult for the pharmacist and the staff. I have to deal with the pharmacy 2-3 times a month, and am moving to Arizona. I am afraid that trying to find a pharmacy staff as good at this one is going to be tough if not impossible. They even want me to always bring my dog so they can give her a treat. We are going to miss you guys if I don't decide to drive up every month for a visit. Thanks again for all of your help and compassion. read more

So apparently the pharmacy employees are too lazy to do their jobs! The webpage for renewals wants four full days to refill prescriptions. I called and request help in filling prescriptions, was told NO as it takes time. Seriously? No customer service. Rude, lazy employees. I hope they go out of business and these lazy people don't get jobs elsewhere. read more

Very pleasant experience. Greg provided top notch customer service at check out, will visit this location again when in the area!

A line of 7 when I walked into store, with 1 cashier 10 min later still a line of 6. And 1 cashier . When it was my turn the mgr came up to check. Really poor service. Pharmacy is quick . Go to Walgreens for everything else. read more

This CVS is always clean and the people are always nice. They have a drive through pharmacy that is very convenient if you just need to pick up or drop off. read more

We were vacationing in Big Bear and I forgot my blood pressure med at home. I called the pharmacy to make sure it was ok for them to do that. They were very nice over the phone and answered all my questions. The dr sent the RX and it was filled in about 20 minutes. Went to pick it up and no issues. Very friendly staff as well. read more