A TJ's review and a commentary on the limited-edition bags. Overall, I'd say that I like this store, but as with everything these days, there are occasionally some challenges. This store is generally organized and well stocked, but I do sometimes receive conflicting information about when out of stock items might be back in stock. Most of the crew members are nice and helpful, but a few offer opinions that are inappropriate for a business setting. I occasionally hear crew members complaining about customers and, while I realize that dealing with the general public can be challenging, I would like to remind these crew members that some of your co-workers have some fairly quirky personalities too. The only thing that seems to be really bothering a lot of customers lately are the inconveniences we encounter over the limited release bags. This store has done a good job of creating two lines, one for people who want bags and one for people who just want to do their grocery shopping. In spite of this good solution to deal with the volume of customers at these bag releases, things are getting worse. Last week the entire parking lot was taken over by people in line for bags. Those of us who just wanted to shop for groceries had to park in Walmart's lot and hike over to the store. I'm not sure what Trader Joe's agenda is with this manufactured scarcity of bags. I realize that logo bags are a marketing strategy to show brand loyalty, but these limited-edition bags only seem to be creating a market for the resellers on ebay and people sending them to international locations. These people usually only buy the bags, not groceries, and the congestion they're creating at the store level is only pissing off your loyal customers, i.e. the people who built your brand in the first place by shopping regularly at your stores. Why don't you just start selling them around the world? Your marketing strategy could be that Trader Joe is bringing something from a US store chain to people around the world. read more

I have been a loyal Trader Joe's customer for many years, but my recent experience has left me extremely disappointed. The last two times I purchased milk from your store, it spoiled approximately seven days before the printed expiration date, despite being properly refrigerated. This is not an isolated incident, which is why I brought the matter to the attention of the store manager. Rather than listening to my concern or offering to investigate the issue, the manager responded by telling me that I "obviously" do not understand what an expiration date means. He went on to claim that once milk is opened, it begins to spoil simply because it has been "exposed to air," implying that the expiration date is essentially irrelevant. I found both his explanation and his attitude unacceptable. I fully understand that opening milk shortens its shelf life, but properly refrigerated milk should not consistently spoil a week before the expiration date. Instead of addressing a legitimate quality concern, the manager chose to be dismissive, patronizing, and condescending. What concerns me even more than the spoiled milk is the way I was treated. Customers deserve to have their concerns heard and addressed with respect--not to be belittled or spoken to as though they are ignorant. After years of shopping at Trader Joe's, I never expected such poor customer service. I hope Trader Joe's will investigate both the recurring issue with the milk and the manager's conduct. I expect a company that values its customers to respond professionally and respectfully when legitimate concerns are raised. read more

Too bad there isn't a Trader Joe's in my new neighborhood. I used to shop in this Trader Joe's for about 20 years. I still come back partly because I know exactly how to drive in this neighborhood. Walking into the store, I was greeted by some of my favorite products which I can no longer find on a daily basis. So when I have business in Mountain View, I make a pilgrimage to the Trader Joe's and stock up. They have a lot of healthier options for me, which are actually pretty tough to find in other supermarkets. Parking was competitive, but I knew it would be. I went to my favorite spots in the parking lot which are usually empty and didn't have a problem. read more

I want to thank Alana and her team at Trader Joe's Mountain View, CA. Alana's leadership really stands out--she creates an environment where customers feel respected and cared for. Rob is always respectful, Ben listens patiently, Dee greets with warmth and a smile, and even the previous Captain, Gus, made sure I felt heard. This store consistently shows professionalism with a family-like touch, and it leaves a lasting positive impression every time I shop here. Truly one of the best Trader Joe's locations! read more

I've never even written a yelp review. Well, maybe one, years ago, but my experience at the Mountain view trader joes hasn't been the best! Ive been going to different trader joes for 24 years, specifically because of their wine and Finlaggen Islay Scotch. 1st issue happened a few months ago: I had rushed into trader Joe's to grab a couple of bottles and when I went to pay, my card didn't go through. They attempted to run it "2 times" and it still didn't work. So, when I left, I called my bank because I knew I had at least a thousand on that card; the funds were still in there and the banker didn't show any attempts on my card from Trader Joe's! I was almost late for work and let it go in the moment. Then today, the second thing happened. Back story: My licensed expired on my 45th bday in January. I immediately renewed it but didnt get a physical one yet. As of March 28th my temporary license expired, sonI went back to DMV today and got another temporary licensed. Today I decided to go to Trader joes to grab a bottle and without looking at my paperwork, the lady says that their policy won't allow for them to accept my temporary licence! Since when? Because I've never a had a problem before, just at this specific trader joes. As much as I've sung Trader Joe's praises over the years especially to young people trying to get into the wine game but don't have the budget to buy expensive bottles of wine for education purposes, it's annoying that I even have to write this. I WILL NOT BE GOING BACK HERE. read more

We always love TJ's of course but these pumpkin O's are sooo good! I'm not usually a pumpkin spice or pumpkin flavor fanatic but these are truly soooo yummy. Run don't walk! read more

Trader Joe's - Pumpkin Os - Grocery Near Me - Mountain View, California

Shoutout to the helpful staff at TJ Mountain View. Freaked out when I realized I'd lost my wallet after shopping there. By the time I ran back to the store, staff had already found and secured it in there office. Thank You! I'm an extra loyal customer! read more

Always almost have everything you need from fresh produce items, baked goods, vast varieties of cheese, crackers and even liquors. Staff are always friendly, well organized and stocked aisle. read more

Solid Trader Joe's. You'll find all the usual items. The layout is nice and takes you right into fruits and produce at the entrance. Most items are well stocked, and the service members are friendly. Always, always look out for seasonal items, such as the wild berry cheesecake ice cream, or the condensed milk. They are usually pretty good about returns or exchanges. If in doubt go to the customer service counter. read more

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I was in the shopping center and decided to drop in to pick up some favorites. I walked in before closing and there was no line. There is hand sanitizer before entering the store. The greeter welcomed me in & a cart was waiting inside the store for me. I grabbed it and picked up all my favorites along with a couple of items I wanted to try. I found everything but the FETA cheese which I assume is still sold out (dang viral pasta)! I found an open cashier and she asked me if I needed bags. She completed my transaction asked if I wanted my receipt in the bag and I was on my way. The service was fine. The store is well stocked. During peak hours you will wait in line as they are limiting capacity inside the store. Employees are wearing masks and the store has stickers on the floor to keep 6 feet apart while waiting to pay. The places to put your cart back are close by. The parking lot is shared with other stores but it's orderly. read more

Trader Joe's - Sanitized Carts. - Grocery Near Me - Mountain View, California

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I like this store! Nice staff and good food! Very clean inside. i am happy that this Trader Joe exists

SIP Review: I decided to visit since I had to go into work last week. I haven't been here since the start of SIP, it's been too long! But despite the long long to get inside, I actually felt safer shopping here than anywhere else. For one, they track the number of folks going in and leaving the store. 2, one way in and one way out. I'm not sure how many people they let in, but not too many where it feels crowded. I was able to wait until someone finishes in an aisle before going down. 3, they sanitize the shopping cart handles and wipe them down for you right before giving you the cart. 4. They also marked the lines so there are 6 ft apart. Being able to follow them is a different story altogether lol. For the most part they were stocked, as of 4/28/2020 they had veggies, meat, cheeses, dairy, but no unsalted butter. They did have some butter, but mostly salted. I would highly recommend visiting Trader Joe's for groceries during SIP. Bring a list! read more

Trader Joe's - Covid-19 times. Check their hours before you come, they have senior hours in the mornings. - Grocery Near Me - Mountain View, California

It's always a good time at Trader Joe's no matter what city I go to. I must declare this isn't a bad trader joes because whatever I need I can access it very easily. Prices will forever remain the same so there is no need to be upset that it varies by store. This seems to one of the busier locations in the county because of the location. You get people from all walks of life that live in Los Altos, Palo Alto and Mountain View. There are a lot of people that come here for their work breaks if they want to grab a drink or a quick salad to eat. The selection here is very nice because there is a lot of what I need here. Check out is fast and easy, staff that work here is very friendly. Always willing to talk with you. If you miss this Trader Joe's there's another one down the street in Paly. read more

Frozen food heaven. I don't shop here often, however, mostly buy their frozen foods and if my 97 year old mother wants the $2/buck Chuck I'll get it for her. She won't drink any other wine. Nice staff, ok store. read more

AVOID IF YOU CARE ABOUT SUSTAINABILITY This is the TJ closest location to me and I am a weekly customer. However today's experience was just beyond horrific. We brought our plastic bottles to this location for the buy-back program. The store did not accept plastics - which was cool. But what was NOT COOL was the Manager at the front desk was RUDE, DISMISSIVE, and gave the WRONG reason for why this location didn't accept plastics. Turns out TJs can pay a fee to avoid taking plastics back (obviously wasn't the confrontational reason this manager gave). It is truly hypocritical for a brand that prides itself on being sustainable and "green" and sells TONS of products in plastic packaging to not be accountable for the end of life for plastic. This is bad for the environment and our world - and just not responsible. Trader Joe's - you can do better! And then for the employees- please educate yourselves on the right reason why your branch does not enroll in the plastic buy back program...and have better training on how to treat and respect your customers. I've read many reviews on how poor the customer service is at this location. Was hoping I didn't have to write this review. read more

I shopped at this location last week. It is smaller than some of the other locations. The staff was friendly and helpful. A special shout out to Sue who went above and beyond. read more

Trader Joe's has consistently increased my admiration of their commitment to customers and employees during the pandemic.

I have been shopping at Trader Joes in Mountain View since the store opened, 20 + years. I don't know what's going on with the management there, but the last three times I have shopped there on Sunday at 7pm, the music in the store is blasting so loud that I literally have to leave. Last night, the music was so loud that I couldn't talk loud enough for an employee to hear my questions about a product I wanted to buy. On one of the other times, the music was blaring and my daughter asked an employee walking by "why is the music so loud?" That employee then went over to an older guy wearing a Hawaiian shirt and a red name tag, talked with him and then pointed at me. That guy, presumably a manager then stood next to me and began mocking me by talking really loud other employees, and saying, "Hey, everybody is the music too loud for you?" Trader Joes management needs to be aware that these rogue store managers are not stimulating customers to "buy more," they are driving us out of the store and we are "buying less." read more

This was my very 1st time shopping around at this Trader Joe's of Mountain View, Ca!!! Although I have shopped at other Trader Joe's locations... The items that I enjoy buying at Trader Joe's is the Bread Sticks, Sourdough Bread, Plantains, And when It came to some special holiday occasions some Supermarkets don't sell single beer bottle but Trader Joe's does and that's why... I like going to a Trader Joe's just to buy myself a Guinness, Anchor Steam!!! ~ THIS IS MY YELP REVIEW #490 AND 10 MORE YELP REVIEWS TO WRITE AND TO REACH #500 ~ read more

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To Venus - thank you so much for stopping what you were doing to help me find what I needed. Your kindness and help means w whole lot at this time. read more

The staff at this Trader Joe's is amazing. Customer service and manager not so much if you have any issue.

T-Joe's has implemented a great pandemic shopping policy. I don't know if it was just this location or a corporate mandate but whoever came up with it should get a big thank you bonus (as should everyone still working!). I especially appreciate this effort as I'm pregnant and the last time I was here was hit by a cart and felt people losing their sense of decency, both for workers and fellow shoppers. Entrance: a worker has you wait outside. When someone exits on the other side, they spray and sanitize a cart and let you in. They're controlling the # of customers inside and cutting down the time you spend inside by doing this, which is good for EVERYONE. You shop, and all cashiers are all hands on deck. There are NO lines. There was rarely anyone in the same aisle and unlike 2 weeks ago, no one falling all over eachother and their poor employees trying to restock during the madness. Once you exit, Exit staff let's Entrance staff know so one more can go in, etc. My only recommendations as this is a new thing they're doing is for maybe a sign asking people to wait or staff to be more vocal about it as I was a little confused upon approach. And maybe it'd be helpful if Entrance staff could spray the cart ahead of time and wipe before handing it off (vs spraying and wiping right away); this allows the alcohol to do its job. I recognize what an excellent effort is being made here so just a recommendation to optimize their efforts :) Thank you, T-Joes, Mtn View! read more

This Trader Joe's has a pretty good selection of everything you'd expect, from frozen food to condiments to snacks. The wine section is not the most comprehensive but occasionally has some gems. Lines are always very short at any time of day. Ample bike parking is available near the front. read more

Ah Trader Joe's home of a fun and quirky newsletter and to some of the most popular but awful wine ever. Trader Joe's I dare say is almost a cult. A huge chunk of the goods in the store is the house brand and they have fantastic prices on most everything else. You are not going to go wrong with most of the house brands either. There are many websites that try to track down who is making their products and most of the time its a top notch food producer. Its almost as if Wholefoods and Grocery Outlet had a baby. They stand by their products and you can bring anything back if you are not satisfied. The employees by and large seems to have a good time, and who wouldn't since the work uniforms are Hawaiian shirts!. Also the whole chain has a nautical theme going on and you have to wonder where Bob and his pineapple is. This Joe's is a bit small and lives in a somewhat busy strip mall area. In other words parking can be bad, and the store can be crowded. The produce is generally fresh and has great prices. They also sport alot of organic options. We also buy alot of our dairy products there like the organic milk, yogurt, and sour cream. We are also big fans of their seed/nuts since they are available without salt most of the time. That being said I remain perplexed to the whole 2 Buck Chuck phenomenon. Yes its cheap. But its that cheap because its NOT that good. Nuff said. Aside from peoples poor taste in wine my only other real complain it PLEASE bring back the BBQ "Fritos" style corn chips. They were simply the best. If you have never been you should add Trader Joe's to your weekly places to stop! read more

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Have you ever bought an item and forget to bring a fork or spoon to eat it? Have you ever wish someone was nice enough to think for you before you got to your location and didn't have a spoon!? Well....Nancy V. was able to do just that! She was very welcoming checking out my items and saw I had a yogurt and asked me if I needed a spoon. I had no idea Trader Joe's employees did this. I actually enjoyed my yogurt later that day. I'm giving this place a 5 star because they actually care for their customers. Also, they got some decent hard to find items here. I'll be coming back! Thanks again Nancy V!!! read more

Unfortunately there is no customer survey link printed on the receipt to be able to let the manager know the way the cashiers treat people. I've been shopping for years at this location (590 Shower, Mountain View) but never encounter a rude and inconsiderate casher as the one I met today. I do not understand why Trader Joes hires people like him. Please avoid that branch. read more

I love Trader Joe's and 90% of the time I have a positive shopping experience at most locations. This particular one as great products and most of the time inventory is full and I can find what I am looking for. The customer service, however, wasn't so good the last time I shopped here. Employees weren't very happy answering simple questions. read more

this trader joe's seems way more chill than others ive been to, but i also go on less popular times of day to avoid the crowd. walkable from where i live, but also pretty drivable as the parking lot is big and doesnt get hectic. this location seems pretty well stocked and employees are always happy to help. read more

I spoke to Mgr Bill about a Traders Joe Bag I purchased @ Westlake store last night for $4.99 ripped and all I wanted was a replacement and when I presented him with the incorrect traders Joe receipt he said "First of all we are Mountain View Store and I cannot replace the bag until you present me with the right receipt!!! I made me feel like I was trying to cheat him with his own Store brand bag, My store cashier Jasmine was nice enough to give me a store bag and apologized for his inappropriate behavior. This manager was so rude he did not accommodate me because he wanted a receipt. You would think he stands by the Traders Joe Brand. My family and I will never Shop there ever again!!!! read more

Trader Joe's - Broken Traders Joe Recyclable Bag - Grocery Near Me - Mountain View, California

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Love this Trader Joe's. It's about average size for a TJs. There is one or two pinch points where a couple carts can block all of the foot traffic. And the produce tends to go bad a little faster than other grocery stores. But on the plus side, they almost always have samples and I love their other products! FYI hours are changing starting tomorrow. They will close at 9pm every night instead of 10. read more

Pros - brilliant customer service and friendly staff - vegetables are really fresh and lots of availability for organic stuff - packed with inventory on most days Cons - there tends to be a huge waiting line on most weekends so beware - parking can sometimes be an issue read more

Lots of things were out of stock :( Super busy on Sundays! Lots of options though. read more

Trader Joe's - Crazy line. - Grocery Near Me - Mountain View, California

They their opening hours! I won't be shopping here anymore. Shopping in the morning before work is the only option I had here.

Really helpful staff and great prices, but limited product choices in some areas! I've called in a couple times to check on pricing and availability of some products since they don't list stuff online, and every time I've called, the associates would personally go find the products I was asking about and get back to me. I really value the time they take to do this, since I like to make informed choices about where to buy my groceries before heading over to the stores. TJs is usually the cheapest out there, and I know I'm getting great quality products at such low prices. Especially love their organic nuts collection, which is cheaper than buying bulk at Whole Foods! One place WF does work out cheaper though is specialty flour section (like almond and coconut flour). They also use really cute packaging for their products, another motivational factor to purchase here, haha. Only downside I would say is that they don't always have as much variety. For example, I wanted a single carrot this past weekend, but they only had the bagged ones which had too many for someone who just cooks single-serve meals for just themselves. They also sometimes run out of fresh produce at the end of a day, but I've only had that happen on me once out of the more than 20 times I've been here since moving to the area recently. read more

Trader Joe's - My most favorite Cocoa Powder ever. - Grocery Near Me - Mountain View, California

I like Trader Joe's anyway. The company was at the forefront of Covid protocol! The Mountain View store is terrific. Employees are helpful, cheerful, and go out of their way to assist you in finding items. Only once did I have to return an item and there was no issue at all. (A dear friend went to work there several years ago on the east coast and I have never seen her happier. She loves the company and her associates). Employees are constantly re-stocking and will tell your the date to check back when an item is not on the shelf. Six Stars! read more

God this review has been way overdue. I love this location Gus is doing a fantastic job running his store. They're always very cheerful and helpful and you just can tell they love doing their job. This little location has become my little family. Everyone is just so helpful. You got a couple out of the bunch that can do better but hey nowhere is perfect. I truly appreciate this location. They make my shopping experience always so fun, and enjoyable. I just wanted to give a huge shout-out to the management and Trader Joe's this store is well deserving of it. Thank you Gus and the whole team for making this my favorite Trader Joe's store. read more

Breaking news alert: Paddles the duck and Lenny the lobster have retired. The new mascot is Clicky the Mouse! Kids! Find Clicky hiding in the store and get a treat at the sample station! In reality, Paddles the duck got so dirty that he couldn't really be cleaned. Also: TJ's pretzel bagels with TJ's organic hummus is hella good. read more

Trader Joe's - New mascot: Clicky the mouse. Kids! Find Clicky hiding in the store, get a treat at the sample station! - Grocery Near Me - Mountain View, California

I never write reviews and as a matter of fact this is my first review, but I just have to commend this Trader Joe's location for having the most welcoming and kind staff. Their customer service is always on point and the store itself is well stocked and maintained. I do not expect much when shopping at grocery stores but this location never disappoints and you can tell the workers care. They always manage to make each of my visits end with a smile. :) read more

The employees here are all so hardworking, generous, and kind. They've completely restructured due to the Covid-19 pandemic for the safety of the community in a very short period of time, and continue treat every customer with a smile. They've managed to keep shelves stocked, assist those in need, and stay calm in the face of uncertain times. To the Trader Joe's employees, you are all truly heroes, and keystones to the neighborhood. Hope all of you stay safe, and understand all of your hard labour is seen and appreciated by every single customer that goes through your store. THANK YOU!!! read more

I've always gone to this TJs and have never written a review, but these workers definitely deserve a shoutout! Everyone always has a smile on their face and is willing to help. Store is clean. I think this has to be my favorite TJs yet! read more