Further cashier retraining on customer service, with emphasis on refraining from any personal…read morecomments, especially with a long check out line for everyone to hear. They are not security, maintenance, nor the store manager. Their job is to be only a well trained customer service cashier! Keep derogitory remarks to youself!

We were shopping in Longs Pahoa about a week ago. Kelly, a cashier, was so helpful and kind. She…read morewent out of her way to make customers feel special. Thank You Kelly!!!

Best ever! Everywhere should have a pharmacy like this one!…read moreNever have I been in. Pharmacy where the shelves are stacked with natural remedies and a full herbal apothecary. Staff is super friendly and Ishmael really really cares about people and helping to educate his customers.

Absolutely best pharmacy ever. Feels comfortable and family like to me. Also gets all of my…read moreprescriptions and everything very well taken care of. Owner, Ishmael, is amazing and super caring and intelligent and good at what he does and the place he runs. I actually live closer to other pharmacies but still go here because it's the best.

this is the worst Longs Drugs location period. Store is very messy and unorganized. Staff are…read morevery rude and condescending. Corporate should clean house and get rid of most of the staff. Incompetent and lazy.

Unfortunately, I had a little issue and forgot to pack extra of my medication for my trip here to…read morethe Big Island. I Needed to get more and I needed to get it NOW. It was Friday and I needed to get it for the NEXT day's dose. I called my doctor and they sent the prescription. I called my insurance company and they approved it. The two pharmacies near my airb&b didn't have it in stock. To make a long story short, the Pharmacist(s) at this location spent quite a bit of time and effort calling the doctor's office and the insurance company and getting all the ducks in a row so I could get my medication as necessary. They had to get an override from the insurance company in order to dispense more of my meds before the next authorized refill. It took a little bit of time, but as I was hiking the trek to Akaka Falls, I got the call and it all was approved and arranged. My prescription was going to be ready in 30 Minutes. So often people are quick to put bad reviews up, but you don't always see the ones where they really work hard to make sure the person gets what they need and in a prompt manner. Thank you VERY much to the CVS Team! Oh- and CVS bought Long's - So the sign says Long's - But it's a CVS. and that caused me a little confusion in the beginning. But it's all clear now.

I often call and leave messages for prescriptions to be mailed, but do not get a return call and do…read morenot receive my prescriptions. This is extremely frustrating for me because I NEED THOSE PRESCRIPTIONS!

I am wondering if the Pahala Long's is closing?! I truly hope not as they are the only pharmacy for…read moremiles around in Kau. While I have had good experiences in the past with friendly service and able to get what I need, lately it has been terrible! There is only one employee at a time and the shelves are wiped out. I asked the gal at the counter (after a long wait) , she said no, they just don't have the staff to stock! I also tried to make an appointment for a Covid booster, as I have gotten there before but never received a call back after leaving messages 2 days in a row. They never answer the phone but promised to call back within the hour. It's been several days now. I've given up on them. I hope they are able to hire enough staff to run the store properly. It would be really sad for our community to lose them.

Very small longs drugs but seems to have a good selection of items. No fresh foods but the…read moresuperette next door has some if you need it. We got there at 1:52 and found they were closed for lunch. If you need something this place probably has it.

Great, kind people! excellent service every time! Very convenient in Ka'u…read more located right next to Bank 9f Hawaii

Longs in the heart of Hilo saved me…read more I needed some items ranging from socks to pain reliever- don't ask- and Longs came in clutch! I even found some souvenirs and snacks to take back home with me. Parking lot can be a bit "colorful" shall we say- so lock your car. Typical on this side of Hilo, but not horrible during daylight, not sure after the sun sets. Don't get me wrong, I heart Hilo and Longs.

This Long's at the Prince Kuhio mall is very convenient to visit when shopping nearby. I found the…read moreitems I was looking for, with a little help. Then I went to check out. It was around 5 pm on a Sunday, and only self checkout was open. It wouldn't have been a problem, except the computer started going haywire after I scanned a few things, lighting up the "needs help" light and acting like I had bagged some things I hadn't scanned. Not true! I demanded justice (ha ha)! The self-checkout supervisor came over and helped straighten everything out, which I appreciated. Other than that, I like that you can get up to $40 cash back if you use a debit card.

A HUGE SHOUT OUT TO POHAI! I took my 99yr Aunty shopping…read moretoday at Target. Suddenly, she was too tired to finish the sm list. I ask Pohai for help. He IMMEDIATELY ask what I needed. He took us straight to the vacuum she wanted, went to get two things in two different sections of the store, then met us back@check out! It's one thing to ask for help finding an item..but, the way Pohai safely hurried to help an elder..well, it just doesn't seem to be that important anymore? ..so when it is..got to be addressed! Mahalo Pohai for being a kind, considerate& knowledgeable team member! Mahalo Target for hiring him!

Pickup is convenient! Do NOT get Shipt!…read more You cannot return items & they do not tell you this upfront. It is extremely difficult to get a hold of a live person. They think noting of telling you an arrival time and then change it to the next day. So, don't count on them if you need something right away. I think shoppers must "claim" your order and several others, so delivery takes a long time. I will not renew my subscription. The one is for the second to last order. It is okay if you never need to return anything. I will do pickup instead.

Great selection when the store is stocked. Unfortunately this place is so busy a lot of times they…read moreare out of what you're looking for. This store has become to small for the amount of people that shop here they definitely need to build or squire another location on the east side closer to Puna or build a larger store so the shortages are addressed. Closing at 11pm is very inconvenient they should be open 5am-12am.

Enjoy shopping at Walmart-prices very reasonable. They…read moreprovide a lot if Customer Service and always something new-they tend to customers needs.....

My wife was driving... parked our tiny car whet another vehicle had just pulled out. (Who I assume…read moreis the owner) of the pharmacy aggressively told us "he will tow" our car. We were dumbfounded as we had no idea why... as well as his aggression. (As a professional I suggest he sees a therapist) we pulled out of the area. Parked elsewhere. My wife walked into The pharmacy where same man said oh I wasn't aware you were coming in here... she advised him to learn manners and left.

Outstanding customer service, professional and caring staff and quality compounded medication!read more