I am a regular customer here and every staff member is very helpful and kind. I also do shop and…read moredeliver orders here. So I was very surprised and upset that the security guard was harassing me when I was trying to finish a phone call I was having in the parking lot. I had about 15 minutes till midnight and planned to go into the store after my very important phone call and that is when she approached my car and was trying to force me to leave and yelled at me that I was loidering. I was parked there specifically after completing a bunch of food deliveries, waiting for my next delivery and possibly a shop and deliver order from that specific store, which happens often. So, I forgot about going into the store, she disrupted my important phone conversation and ruined the ending of it where my friend was praying with me. I drove to the parking lot in the other side of Burger King to finish the phone call and ...SHE FOLLOWED ME TO HARRASS ME MORE! So I was very worked up at that point and I had to end my conversation abruptly, I rolled the window down and put on really loud gospel music because I was feeling very irritated at that point and then I drove away.

Never on time. Never helpful. They repeatedly insist they're out of network even when my insurance…read moreconfirms they're in network. Every visit turns into an argument, a delay, or an overcharge. I've given them chance after chance, and nothing ever improves. Save yourself the frustration and use another pharmacy

this is the worst Longs Drugs location period. Store is very messy and unorganized. Staff are…read morevery rude and condescending. Corporate should clean house and get rid of most of the staff. Incompetent and lazy.

Unfortunately, I had a little issue and forgot to pack extra of my medication for my trip here to…read morethe Big Island. I Needed to get more and I needed to get it NOW. It was Friday and I needed to get it for the NEXT day's dose. I called my doctor and they sent the prescription. I called my insurance company and they approved it. The two pharmacies near my airb&b didn't have it in stock. To make a long story short, the Pharmacist(s) at this location spent quite a bit of time and effort calling the doctor's office and the insurance company and getting all the ducks in a row so I could get my medication as necessary. They had to get an override from the insurance company in order to dispense more of my meds before the next authorized refill. It took a little bit of time, but as I was hiking the trek to Akaka Falls, I got the call and it all was approved and arranged. My prescription was going to be ready in 30 Minutes. So often people are quick to put bad reviews up, but you don't always see the ones where they really work hard to make sure the person gets what they need and in a prompt manner. Thank you VERY much to the CVS Team! Oh- and CVS bought Long's - So the sign says Long's - But it's a CVS. and that caused me a little confusion in the beginning. But it's all clear now.

Apparently they have new computers and they still can't get it right! Seen about 8-10 people…read moreworking and I've been over 50 minutes for the fucking worker to stop midway of filling my script to talk stories?! To the point where I was forced to snap at them! It's not my personality to say shit and be rude but they getting ridiculous!!!! Do your job while you're on company time! Sorry to the Braddah who I snapped at I would be excited too if I went Japan. Believe me tho I'll be contacting management about this!

Pharmacist and others were very helpful. Told what drugs to not take together. Also gave guidance…read morefor an uber.

Longs in the heart of Hilo saved me…read more I needed some items ranging from socks to pain reliever- don't ask- and Longs came in clutch! I even found some souvenirs and snacks to take back home with me. Parking lot can be a bit "colorful" shall we say- so lock your car. Typical on this side of Hilo, but not horrible during daylight, not sure after the sun sets. Don't get me wrong, I heart Hilo and Longs.

Long's now has implemented a CVS system that puts CVS's convenience over that of its customers…read more Instead of an automated call telling you that your prescription is ready, or that one of them is out-of-stock, they send you a link that tries to force you to open an account in order to learn ANYTHING about your order! If you have no smartphone, or value your privacy, tough luck! If you want some place to hide out from corporate information gathering, there's no way! You get to the store and they try to force you to "log-in" again, provide all of your personal info, etc. before they will just look at your I.D and get you your prescription! One person seemingly has to take care of ALL pick-ups, and they are obviously overworked. YOU CAN JUST REFUSE to play their selfish corporate game, and demand your prescription, but they'll still force you to sign for it! When I went back a second time to pick up a drug that had been out of stock the previous day, I had to operate blindly by going into the store only to find that they STILL didn't have it a full day later, and I RECEIVED NO NOTIFICATION what the status was beforehand! Yeah, you can put up with "the way things are these days", but I'm ditching anything having to do with CVS. There are other pharmacies that value their customers' time and privacy, but not these CORPORATE CLOWNS!. They have lost this customer!

Best ever! Everywhere should have a pharmacy like this one!…read moreNever have I been in. Pharmacy where the shelves are stacked with natural remedies and a full herbal apothecary. Staff is super friendly and Ishmael really really cares about people and helping to educate his customers.

Absolutely best pharmacy ever. Feels comfortable and family like to me. Also gets all of my…read moreprescriptions and everything very well taken care of. Owner, Ishmael, is amazing and super caring and intelligent and good at what he does and the place he runs. I actually live closer to other pharmacies but still go here because it's the best.

I often call and leave messages for prescriptions to be mailed, but do not get a return call and do…read morenot receive my prescriptions. This is extremely frustrating for me because I NEED THOSE PRESCRIPTIONS!

I am wondering if the Pahala Long's is closing?! I truly hope not as they are the only pharmacy for…read moremiles around in Kau. While I have had good experiences in the past with friendly service and able to get what I need, lately it has been terrible! There is only one employee at a time and the shelves are wiped out. I asked the gal at the counter (after a long wait) , she said no, they just don't have the staff to stock! I also tried to make an appointment for a Covid booster, as I have gotten there before but never received a call back after leaving messages 2 days in a row. They never answer the phone but promised to call back within the hour. It's been several days now. I've given up on them. I hope they are able to hire enough staff to run the store properly. It would be really sad for our community to lose them.

Such a cool selection of unique products! Definitely recommend for any travelers coming through the…read morearea. Some local-specific products as well as a lot of Asian foods & drinks. We keep coming back to try more!

It is the only place in Pahoa open 24 hours. For that alone it deserves a couple of stars. Need a…read moretampon at 3 AM? 7-Eleven is open. Despite check-out lines being unreasonably long (they really need at least one more employee so both registers can always be open, especially when it is busy), employees are always nice and cordial. This may seem like a ridiculous complaint, but I really don't understand the reasoning behind a rule they have. They stop selling alcohol 15 minutes before 11 PM. 11 PM is state law for "off-premise" alcohol sites such as grocery, convenience, and liquor stores. They show no leniency towards their 10:45 PM rule.

I live right across the street from this pharmacy in Waimea, so at this point they've basically…read morebecome part of my extended healthcare ohana. The ExtraCare system kept booting me out like I was trying to hack the Pentagon, but the staff never acted annoyed. They were patient, kind, and just as frustrated as I was. Today, one of the managers actually took the time to go full FBI forensic analyst on my account and finally fixed it. Honestly, I could go to KTA or Foodland, but I keep coming back because this place still has that small-town village vibe where people know you and genuinely care. The pharmacists have personally called me about medication interactions, helped with refill issues, and even contacted my provider for me when prescriptions got stuck in bureaucratic limbo. The cashiers have also saved me money by pointing out better deals before I checked out, which in this economy deserves a Nobel Peace Prize. Corporate really should invest more into this location because the staff is fantastic. Maybe start with better coolers before the beer reaches "lightly simmered" status. Good people. Professional, down to earth, and genuinely caring.

Picked up a few things from the pharmacy, if you're a tourist this is a great place for you to pick…read moreup some souvenirs. Souvenirs here are a little less pricey than other places.

Clean, well-stocked, reasonable prices and had everything we needed plus we picked up a few…read moresouvenirs at reasonable prices. Near our hotel. Gotta love Long's.

I called 3x for info on pharmacy! First of sll not acceptable when all 3 calls answered they did…read morenot know their store number! I was slways trsined from snother store that we answer the phone with our store number! None of the cashiers answering knew their store number and had to ask their manager or other cashier nesrby. This took up an amount of time that was very annoying over the phone and unprofessional. Do better!

Friendly service through the busy season. Pharmacy with cool deco lights in med containers. In the…read morefront Grinch is an official Longs employee Busy location. Shelves are stocked.

Longs is now CVS. Imagine this is new as the signs all says Longs but the checkout and receipt say…read moreCVS. We stopped in after visiting BikeWorks nearby. Some areas were well stocked and some less so, but we found what we needed: mouthwash, vitamins, and a few snacks. Self check was the only option and the line was long, but it moved. It's conveniently located on Palani, near downtown Kona.